BSS Product Catalogue

Huawei Software Product Catalog

BSSwww.huawei.com

About Huawei Software

Huawei Software is one of the four divisions

(namely, Network, Software, Service, and

Terminal) of Huawei. Our mission is to help

telecommunications carriers enhance their

operational revenues, improve operational

efficiency, and ultimately achieving business

success through an open application environment,

an intelligent operation platform, and rapid

professional services.

Huawei Software is organized into 3 business

lines: Consumer, BSS and Enterprise product lines

to better serve our customers. We provide end-

to-end solutions such as the SDP and Digital

Shopping Mall Solution, BSS Solution, Digital

Home Solution, Rich Communication Solution

(RCS), and Mobile Office Solution.

Huawei Software focuses on the pressure and

challenges of customers. We proactively respond

to customers' needs and help carriers develop

long-term values on their assets & operations.

Service NetworkService Delivery Platform (SDP)•

Service Control Gateway(SCG)•

Wireless Integrated Service Gateway (WISG)•

Consumer EntertainmentMultimedia Ring Back Tone (MRBT)•

Color Ring Back Tone (CRBT)•

Mobile TV (MTV) Solution•

AiMi Digital Music Solution•

Digital HomeIPTV Solution•

DTV Solution•

Network Video Surveillance (NVS) Solution•

Rich Communication Solutions

Messaging Solution

Short Message Service (SMS)•

SMS Router•

AntiSpamming•

Multimedia Message Service(MMS) solution•

xMail•

Welcome Message System (WMS)•

Email Server•

Over the Air(OTA)•

Intelligent Response•

Message+ Solution

Message• + 1.0

Mobile Newspaper•

Message Propagation•

Message Sponsor•

Enriched Communication Suite (ECS)

Digital Photo Frame (DPF)

Rich Information ServiceNext Generation Intelligent Network (NGIN)•

Information Service Environment (ISE)•

Call+•

Huawei Software Product Catalog Architecture

Consumer Product

Business Support System Overview•

Convergent Billing Solution•

IP Contact Center Solution•

Mediation•

Provision•

IN Prepaid Products•

AAA•

BSS Product

Mobile Office SolutioniVPN•

mCentrex•

eSpace•

Enterprise Information Engine(EIE)•

IP Private Branch EXchange (IP PBX)•

Integrated Access Device(IAD)•

eConference•

IP Contact Center SolutionIP Contact Center•

Industry SolutioneCity•

Police Command Center(PCC)•

Enterprise Product

Application Consulting Service•

Application Integration Service•

Application & Software Customization Service•

Business Security Service•

Application Assessment & Optimization Service•

Managed Service•

Professional Service

Contents

Business Support System ................................................ 1

Convergent Billing Solution ............................................ 4

IP Contact Center Solution ............................................. 7

Mediation ..................................................................... 9

Provision ..................................................................... 10

IN Prepaid Products ..................................................... 12

AAA ............................................................................ 15

In the highly competitive telecom market, carriers are

striving constantly to meet customer needs. Products

and services are often multi-domain, multi-technology

and contain content from multiple sources in an industry

where speed to market is the key. With an in-depth

understanding of challenges faced by carriers, Huawei

offers E2E BSS solution and professional services that

help carriers meet rapidly evolving market needs while

managing and reducing operational costs.

Huawei BSS is composed of a series of sub-solutions,

products and components including Online Charging

System (OCS), Convergent Billing Solution (CBS), Customer

Relationship Management (CRM), IP Contact Center

(IPCC), Web-SelfCare, Business Intelligent (BI), Partner

Relationship Management (PRM), Provision, Mediation,

Authentication, Authorization and Accounting (AAA) and

Electron Voucher Center (EVC). It provides end-to-end

functions of network business support, covering real-time

service control, real-time rating & billing process, pricing,

call detail record (CDR) collection, service provision,

customer order management, product management,

customer care, settlement, partner management, and

business analysis. It can support all services, such as voice,

message, data, video, and other applications of PSTN,

NGN, 2G/2.5G/3G, IMS and WiMAX networks.

Business Support System

1 < BSSHuawei Software Product Catalog

Network (Mobile, Fix-Line, Internet, IMS, WiMAX …)

Voice/SMS/MMS/Data/WAP/Streaming/Download/Others

EAI BU

S / SOA

EM

OSS

Hybrid SubscriberPostpaid Subscriber

Prepaid Subscriber

OA

ERP

...

Resource

NMS

...

A-CRM

QUERY

EPM

FMS

RA

ETL

ESM

DWH

BI

BSS

PRM CBS

Billing OCS

UVC

EVC OCG AAAMediation

CRM CSPCustomer Care

Web-Selfcare IPCC UAP CTI IVR OutboundMedia send platform

Report

Customer Contact MgmtMarketing Mgmt Customer Mgmt Customer Order Trouble Ticket

KM

Training

Customer Service

Billing AR DC BF

Rating & Charging

Campaign Execution

Product Pricing Mgmt

Product CatalogInventory MgmtLoyalty Mgmt

Sales MgmtProduct Lifecycle Mgmt

Channel Mgmt

Partner MgmtSettlement

Service ActivationOrder & Provision

WFM MonitoringRecording & Service Quality

Provision

Huawei BSS portfolio is as follows:

Business Benefits

Realize Potential

End-to-end solution suite makes carriers achieve

sustainable growth in the full-service, multi-network era.

Improve Competence

Well-versed in helping carriers design, develop and

implement robust BSS that keep carriers moving toward

high competence.

Deliver Success

With mature global application experiences, providing

sustained devotion and localized customization to

ensure carrier’s success.

Maximize TVO

Faster time-to-market capability, full range of convergence

and unified platform help carriers increase Average

Revenue per User (ARPU) and Total Value of Ownership

(TVO) with higher Return on Investment (ROI).

BSS > 2Huawei Software Product Catalog

Key FeaturesOpen, layered and future-proof architecture based on •

EAI BUS and complying with eTom and New Generation

Operations Systems and Software (NGOSS), supports

smooth evolution and highly system integration.

Proven performance and high reliability with •

professional core technologies for ICT integration,

such as automatic recovery, dual-host cluster, memory

database; and unified hardware platform helps to save

40% energy and 30% space.

Superior system scalability supports capacity smooth •

expansion ranging from kilo to millions.

Flexible rating & billing engine for convergence of voice •

and non-voice; convergence of prepaid and postpaid;

convergence of fixed, mobile and IMS network.

Faster time-to-market for new charging products due •

to the configurable package mechanism.

Effectively transforming telecoms data into strategic •

intelligence to radically improve decision making,

enhance operational efficiencies and create

competitive advantage.

Universal customer model and multiple channel •

integration provide universal customer view and contact.

Unified customer relationship management, abundant •

E-care & E-shop functions provide convenience to

customers, to keep their higher loyalty.

Reference

By the end of 2008, Huawei end-to-end BSS solutions

have been provided for 18 carriers all around the world.

And by the end of 2008, CBS/OCS solutions have been

implemented in 27 countries, 31carriers all round the

world, serving more than 150 million subscribers; IPCC

has been widely deployed in Asia Pacific, Latin America,

Middle East, Africa, and CIS etc.


Convergent Billing Solution

The convergent billing solution provides comprehensive

billing and accounting functions for carriers. The functions

include service information collection, rating, charging,

promotion, credit control, billing, recharging, payment,

and dunning. With the solution, a carrier can continually

manage all subscribers on one system, regardless of

payment type, network type, or service type.


Business Benefits

Decrease TCO

One system can support all networks, payment •

types, and services, so a carrier does not need

to build and maintain multiple systems.

An open and standard architecture minimizes •

system changes caused by a new service.

Increase revenue

The inter-network and inter-service package •

and preference shorten the period of

extending a new service, improve the service

usage, and increase ARPU.

Based on the customer segmentation, a •

carrier can provide personalized products and

promotion means to address the requirements

of different customer groups, thus attracting

more new customers.

With the real-time charging function, a carrier •

can have the initiative in various commercial

modes, thus avoiding the risk of subscriber

arrears.

Improve customer loyalty

Rich functions (such as multi-channel self •

service, online voice prompt, and short

message prompt) are provided to improve

customer experience.

With the credit control function, a customer •

can control the account expense, thus

improving customer satisfaction.


Shorten the period of launching a new product

Fast configuring charged products and promotion •

help hit the target market in time.

Key Features

Flexibility

Flexible charging engine driven by dynamic rules. The •

dynamic rules can be flexibly configured, and the

charging dimensions can be extended.

Rich functions such as inter-network and inter-service •

payment mode, charging policy, bill cycle, layered

accounts, bonus grant, and fast implementation of

new charging requirements.

Unification

Based on a unified data model, the system implements •

a unified customer view for accounting, product

catalog, and account information to greatly improve

the service quality and efficiency.

Realtime

Real-time charging for the entire service with real-time •

credit and account control. Therefore, a customer can

control the use of services.

Real-time customer services such as information •

alerting (insufficient balance, bonus, account, and

usage report) and multi-channel self-services (balance

query, service booking & modifying, Advice of Charge).

Openness

The unified data model refers to the enhanced •

Telecom Operations Map (eTOM) and Shared

Information Data/Model (SID) models of NGOSS, so it

is easy to integrate with a third-party.

The standard Diameter and Webservice interfaces •

comply with the evolution towards a future network.

High performance and reliability

Have a microsecond-level response, one magnitude •

higher than a common memory database.

The system supports overload control, bypass, 1+1 •

or N+1 redundancy, and GDR to deliver carrier-class

reliability.

ReferenceBy the end of 2008, the CBS solution has been

successfully applied in more than 31 carriers in 27

countries in Asia pacific, Europe, Latin America, Middle

East, Africa, etc.


IP Contact Center Solution

IP Contact Center (IPCC) is a major channel that the

telecom carriers to communicate with customers. thus

implementing the objective of customer service, sales and

market promotion. With the development of NGN, 3G

and IMS networks, Huawei launches the IPCC solution

taking soft switch as the core technology that can meet

carrier’s ALL-IP networking requirements.

Huawei IPCC solution provides the contact center

platform and rich services such as customer service,

marketing promotion, information directory service, and

recharging, etc.

Business Benefits

Improve service quality

Customer service is the core competitiveness which the

future of a carrier depends on. Huawei end-to-end solution

can improve the customer service quality and help carriers

build service brands to win in the competition.

Increase value

With multi-wave marketing and cross marketing, a

carrier can improve the value of the contact center. In

addition, a carrier can develop value-added services (for

example, information service) on the contact center to

increase the revenue.

Reduce cost

The solution complies with the evolution towards an all-IP

network. With energy efficient and environment-friendly

design, a carrier can reduce TCO. Precision operation

management guarantees high agent efficiency and low

operation cost.

Key Features

Next generation contact center

The integrated broadband and narrowband access •

adapts to the evolution towards a future network.

With energy saving considered in the design, core •

components such as Automatic Call Distribution(ACD),

Computer Telecommunication Integration(CTI),

and Interactive Voice Response(IVR) can save 40%

equipment room space and 30% power consumption.

Unified high-quality services and maintenance •

management simplify the complexity of maintenance

and effectively reduce OPEX, so a carrier is not

troubled with multi-vendor equipment.

Customer service specialist

Rich customer services (such as layered customer •

service, multimedia self service, personalized customer

service, and proactive service) improve customer

satisfaction.

Provide low-cost, electronic multimedia marketing •

promotion to improve the value of the contact center.


With operation tools such as multimedia knowledge •

base, end-to-end workflow, and e-learning, a carrier

can improve the operation efficiency, thus reducing

the cost.

Reference

By the end of 2008, Huawei contact center solution

has been widely deployed in Asia pacific, Latin America,

Middle East, Africa, and CIS. By the end of 2008, it has

the No.1 market share in China by sites.


Mediation

How do carriers efficiently and rapidly take advantage

of new network technologies and push new services

with fast time-to-market to increase revenues, expand

market share, and prevent revenue leakage without

abandoning the legacy investment it has in its current

network technologies? Mediation plays a very important

role in such scenarios, just like a bridge between network

elements and BSS/OSS.

Huawei Mediation is a convergent platform for managing

the interaction of call detail record (CDR) between BSS/

OSS and complex network infrastructure. It facilitates the

acquisition, validation, normalization, and transportation

of business usage records. And it efficiently supports the

delivery of a complex mix of old and new services in such

environment with minimum impact on the current system.

Business Benefits

Reduce time-to-market and costs when launching •

new service.

Minimize the impact on the current network and BSS/ •

OSS whether the transformation comes from network

side or IT side.

Enable revenue assurance by end-to-end audit. •

Key FeaturesNetwork and vendor independence, and effortless •

integration with any legacy system while also

extending to next general network and service.

Graphical flow configuration and powerful rule engine •

speed up new service launch and new network

deployment.

High performance and flexibility, being scalable from •

50,000 subscribers up to hundreds millions.

Have a high productized platform with full support for •

multi-host architecture and centralized management

Reference

By the end of 2008, the Mediation has been used in

more than 40 projects in Pakistan, Congo, Uganda and

so on.

Huawei Mediation

CDR Collection

CDR Processing

CDR Transportation

GGSN Enablers ......

... ...

WAPGW

3GVoice

ContentService

WIN3G DataService

HLR SMSC ApplicationMSC

RoamingBilling & CRM system Other System


Provision

With the increasing complexity of network and BSS, to

launch a new service more quickly and efficiently is a big

challenge to carriers. Provision plays a very important

role to speed the process. It can adapt various interfaces

between network and BSS with network-independence

and vendor-independence.

Huawei Provision is a well-proven platform for managing

the service requests of subscribers on BSS/OSS and

networks, including activation, deactivation, and so on.

It can help carriers deploy, launch and deliver services

to subscribers without delay, which increases customer

satisfaction and reduces costs.


Business Benefits

Reduce time-to-market and costs involved when new •

network element or service launches.

Minimize the impact on the current network and •

BSS/OSS whether the transformation coming from

network side or IT side.

Investment protection: not only fully exploit legacy •

network and BSS/OSS, but also seamlessly evolve

to future network by supporting multi-service

convergence and multi-network convergence.

Key features

Network and service independence offers a generic •

and consistent interface to BSS regardless of the

network complexity.

Graphical flow configuration and powerful rule engine •

speed up new service launch and new network

deployment.

Support on-line and real-time interactive process of •

service requests.

High availability provides a high reliability and fault •

tolerant architecture.

ReferenceBy the end of 2008, Provision has been used in more than

30 projects in Thailand, Pakistan, Philippine and so on.

E-care Other System

Provision

IN

EIR VMS

HLR/AuCMMSC

Service Domain

AAA SMSC WAP GW

LCS

CS/PS Domain

Billing & Customer Care


IN Prepaid Products

IN prepaid products cover fixed IN, GSM wireless IN, and

CDMA wireless IN.

Business Benefits

The unified service platform helps carriers reduce TCO. •

Without changing switching equipment in the •

network, a carrier can fast launch services and

functions to meet customer requirements.

Personalized operation interfaces help carriers easily •

manage and control services and reduce OPEX.

With rich service types and functions, a carrier can •

provide personalized and differentiated services for

customers to improve the revenue and win in the

market competition.

The system supports smooth evolution towards OCS/ •

CBS, and is capable of continual expansion from mini

capacity to super capacity, thus effectively protecting

carriers’ investment.

Key Features

PPS for GSM

In the prepaid service (PPS), a GSM subscriber prepays

calls or other services. The implementation process is as

follows: A subscriber deposits some money on his or her

account in advance by a recharge card or other means.

When the subscriber makes a call, the system accepts

or rejects the call based on the information about the

subscriber account information such as its state, balance,

and valid period. During the call, the system charges the

subscriber in real time and deducts the money from the

subscriber account. When the money on the subscriber

account is insufficient, the system terminates the call. In

addition, PPS provides the enhanced service functions

such as familiarity number service (FNS), cell and time

distribution (CTD), missing call notification (MCN),

incoming call selection (ICS), multiple accounts, SMS/

MMS prepaid service, GPRS and 3G prepaid service, real-

time bonus and preference, and international roaming.

PPS provides a risk-free operation mode for carriers. With

the PPS function, a carrier can solve the problems such as

delinquency, handling of too many bills, fraud charges,

bad debt, and uncollectable debt.


PPS also provides customers with the following advantages:

A customer can immediately subscribe to the service •

without credit checking and deposit.

A customer does not need to pay the service periodically. •

A customer does not need to worry about number •

theft.

PPS for PSTN

PPS enables the subscriber to make calls at any telephones

set with recharge cards and the call fee is charged from

the recharge cards. It changes the traditional service

operation mode, minimizes the operation risk of the

network carrier and provides subscribers with a more

convenient and effective communication method.

EPPC for CDMA

The Enhanced Prepaid Service (EPPC) is an intelligent

prepaid service running on CDMA networks, or the

PPS for CDMA. Subscribers can buy recharge cards of

various fixed face values and recharge their accounts.

When a subscriber originates a call, the call is

accepted or rejected by the system according to such

information as account status, balance, and validity

period. During the proceeding of the call, the system

makes real-time charging and deducts the call fee from

the subscriber’s account. When the balance of the

subscriber’s account becomes zero, the ongoing call is

terminated. Thus subscribers prepay for the calls and

the uses of other services.

PPT Service

The prepaid telephony (PPT) service enables the subscriber

to register a fixed-line telephone number as the applied

PPT account. The charging function is implemented by

intelligent networks and the call fee is deducted from the

PPT account.


EVC

The EVC service provides virtual (electronic) recharging

function for GSM and CDMA mobile prepaid subscribers

and recharging channel management for carriers. A

certain prepaid subscriber requests to be a distributor

and the other prepaid subscribers request to be retailers

under the distributor. An ordinary prepaid subscriber pays

cash to a retailer, who then recharge its account with its

mobile phone through SMS or USSD (for GSM subscribers

only). Upon receiving a recharge request from the retailer,

the system authenticates the retailer and checks its

balance. If the retailer meets the recharging conditions

for this time, the requested amount is deducted from its

account and paid to the account of the subscriber. Finally,

the system sends a recharge success short message to

the retailer and the subscriber respectively.

EVC provides powerful and comprehensive distribution

channel management to support quick and easy creation,

operation, and control of distribution channels, helping

carriers increase their revenues at lower costs. The service

not only cuts the costs on issuing, making, delivering,

and stocking recharge cards, but also contributes to

environmental protection and transparent transaction

with its electronic process from recharge amount

producing to sales. In addition, the quantities of recharge

amounts and the operation strategy can be adjusted to

fit into the specific local conditions.

UVC

The Unified Voucher Center (UVC) is designed in line

with the transformation from telecom carriers to PSTN/

NGN/GSM/CDMA multi-network carriers and to meet

their need for lower CAPEX and OPEX. Integrating IT and

communication technologies, UVC is a cross-network

recharge and payment portal that focuses on recharge

card management. It offers various subscriber access

modes, recharge card brand and bonus management,

virtual distribution, and other enhanced functions. UVC

helps carriers cut equipment purchase and operation

costs on the one hand, raises the satisfaction of end

users with the easy-to-use features and enhances the

competitive strength on the other hand.

ReferenceBy November 2008, Huawei intelligent network prepaid

products have been used by 166 carriers from 90

countries, providing services for 300 million subscribers

around the world.


AAA is the authentication, authorization and accounting

platform of data services, providing real-time

authentication, network access authority control, and

real-time accounting of data subscribers and supporting

access, Virtual Private Dial-up Network (VPDN), proxy,

and roaming services.

Business Benefits Centralized subscriber management and service •

provision to save investment: serve all data subscribers

on both fixed and mobile networks for multi-service to

help carriers save current and future investments.

Scalability and inbuilt web server to reduce carrier’s •

operation and maintenance costs: modular design can

support both centralized and distributed deployment

by scalability; inbuilt Web Server for easy Web-based

management.

Lower risk of gain: real-time accounting, monitor, and •

control to effectively prevent overdue payment and

greatly reduce carrier’s risk of gain.

Key FeaturesMulti-network and multi-service: AAA can support •

various networks, including narrowband, broadband,

CDMA450, CDMA 1X, EV-DO, EV-DO RA, GPRS,

UMTS, WiMAX, and NGN.

PPS support: not only support self-issued prepaid •

cards, but also support interconnection with intelligent

networks and use of intelligent network voice

accounts, thus implementing the integration of data

and voice accounts.

Powerful prepaid billing engine: inbuilt Accounting •

Server as reference and development of Huawei

intelligent network’s billing engine; duration-based

accounting in seconds, traffic-based accounting

in bytes; complicated billing policies on the basis

of duration, monthly payment, cross-level, period

discount, and accumulated discount.

AAA


Carrier-class and large capacity: dual backup, load •

sharing and balancing for core hardware to prevent

single point failure; complete traffic control and

overload protection mechanism; simultaneous support

for multiples Radius Servers; smooth expandability to a

million subscribers.

Easy management: full Web-based, clientless •

management with user-friendly interface to extremely

reduce operation workload.

Reference

Huawei AAA is widely applied to CDMA, GSM, WiMAX,

and fixed networks. By November 2008, Huawei AAA

serves over 120 carriers, providing services for 120

million subscribers around the world.


Copyright © Huawei Software Technologies Co., Ltd. 2010. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Software Technologies Co., Ltd.

NO WARRANTY

THE CONTENTS OF THIS MANUAL ARE PROVIDED “AS IS”. EXCEPT AS REQUIRED BY APPLICABLE

LAWS, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,

ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY OR CONTENTS OF THIS MANUAL.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL HUAWEI

TECHNOLOGIES CO., LTD BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR

CONSEQUENTIAL DAMAGES, OR LOST PROFITS, BUSINESS, REVENUE, DATA, GOODWILL OR

ANTICIPATED SAVINGS ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS MANUAL.

Trademark Notice

, HUAWEI, and are trademarks or registered trademarks of Huawei Software Technologies Co., Ltd.

Other trademarks, product, service and company names mentioned are the property of their respective owners.

HUAWEI SOFTWARE TECHNOLOGIES CO., LTD.

Huawei Industrial Base

Bantian Longgang

Shenzhen 518129, P.R. China

Tel: +86-755-28780808

Version No.: M3-003041499-20100505-C-3.0

www.huawei.com

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