BT Cloud Voice Customer Training. Maximise your investment with our BT Customer Training Packages.
Create a training program to meet your requirements and your timescales.
Maximise your investment in BT Cloud Voice.
Futureproof the benefits you get from your system.
Get the most from your system. The early days of any new communications system
can involve a period of familiarisation for both administrators and individual users.
Our BT Cloud Voice Customer Training courses are intended to give you the best possible introduction
to your phone system.
Learning the ins and outs of your new phone system can be easy, with our training courses stepping your business through the easy-to-use BT Cloud Voice portal. Leading you through structured processes, these
courses enable you to enjoy the full benefits of BT Cloud Voice, right from the outset.
We've been working with ITEL, who design and run our training programmes on our behalf, for many
years. Over 30,000 customers have already benefitted from a BT training course run by ITEL.
Why choose BT Cloud Voice Customer Training?
Learn to enjoy the full benefits, right from the start.
Manage your own moves and changes.
Future-proof your training needs with MAX Passports.
Use your training when you need it - new staff can learn via the web when they join you.
No need to travel - choose to train over the web or at your premises.
Web training is perfect for homeworkers or multiple sites.
Create a specific training program to meet your requirements and your timescales.
Training Options Webcast Training You can enjoy the benefits of BT and ITEL’s expertise, whilst sitting at your own PC, with none of the overheads of time, travel and accommodation.
On Site Training Personalised training for you on your live systems, to meet your specific needs, all in the familiar surroundings of your workplace.
Learn the smart way. Webcast Courses BT will contact you to discuss the courses available, provide recommendations and give details of how you can book onto your choice of the scheduled webcast events. Simply join the webcast course you have chosen via the web link and phone details that are provided by BT. You will enter a web meeting with up to 20 other customers, run by a live tutor. The tutor will lead you through the course via a presentation and live examples of how to manage the features specific to the course topic. There are ample opportunities to ask your tutor questions, and to hear the answers to questions others on the call have asked. At the end of the session you will be able to provide your feedback and will be given access to the course material, as well as links to BT help pages and documentation.
On Site Courses A tutor will arrive at your chosen premises at the agreed date to deliver the training course between the hours of 10am and 4pm. BT provide a choice of administrator and user courses for your On Site training. These courses are structured to give a solid understanding of your system, but can be tailored to provide you with a personalised experience. This will allow you to focus on the elements of your system that are most relevant to you at the time. For these sessions, you will be provided with a training manual to follow during the course, which you can keep for your future reference. As with the webcast courses, you will also be able to provide your feedback on the course.
Single On Site Course
Individual On Site
Course.
Ideal if you want
to train a number
of people in one
go.
Face-to-face
training, can be
personalised to
your specific
needs.
On Site Passport
Combine your
On Site course
with 3 webcasts.
Freedom to use
the webcasts as
refreshers.
On Site Training
Single
Webcast
Individual
Webcast Course.
For specific needs.
Webcast Passport
3 webcasts for
the price of 2.
When you have
a good idea of
the courses you’ll
need.
Webcast MAX Passport
Unlimited
webcasts for
1 year.
Great value
and flexibility to
meet your initial
requirements for
administrators
and users.
Webcast MAX Passport
(3 or 5 years)
Unlimited
webcasts for
3 or 5 years.
Exceptional value
and flexibility.
Perfect for your
long term needs.
Access your
training when you
need it, rather
than all upfront.
Webcast Training
BT Cloud Voice Webcast Courses
Quick Start Administrator and User Course - covering overview of the BT Cloud Voice platform's web-based features and
phones.
Site and User Admin Administrator Course - covering the concepts of site and employee configuration and device assignment.
Auto Attendant & Call Group Admin
Administrator Course - covering Core Site Features including Call Groups - Hunt Groups and Auto attendants and
how these features are configured.
Call Centre Admin Administrator Course - covering Call Centre and how its features are configured.
Core Site Features & Voice Portals Admin
Administrator Course - covering Core Site Management Features including Group Calling Line ID, Holiday
Schedules, Time Schedules, Music On-Hold & voicemail and how these features are configured.
Voice Applications Admin Administrator Course - covering Voice Applications such as the Toolbar, Communicator (Android, Mac, IPhone and
Windows), CRM Connect and Receptionist console, and how these applications are Activated,
Downloaded and installed.
Mobility User Admin Administrator and User Course - covering User mobility features such as Hot Desking Host/Guest, Call Director,
Remote Office, Sequential Ring and Simultaneous Ring.
Default User Features User Course - covering core User Features available for all users and how they are configured and activated.
Advanced User Features User Course - covering more advanced features which are available for Connect and Collaborate User Feature
Packs.
Call Handling & Phone Use Administrator and User Course - covering the handsets available on BT Cloud Voice and common handling
features such as Call Answer, Hold, Transfer, Pick up, Do Not Disturb and the use of shared and personal director.
Receptionist for Windows Administrator and User Course - covering Receptionist software and its features such as Day/Night Mode,
Messaging, Directories (LDAP and Outlook Integration), Speed dials, Switchboard, Blind Transfer,
conference, Call Pickup and Call barge-in.
Using Applications Administrator and User Course - covering how Voice Applications are configured and used including Toolbar,
Communicator and CRM Connect
BT Cloud Voice On Site Courses
Telephony Administration
On-site Administrator Course - covering BT Cloud Voice web-based features and examines the principles of
web-based platform configuration. The course examines Core Site Features including Call Groups - Hunt
Groups and Auto attendants are examined from an administrator’s perspective.
Using the System On-site Administrator and User Course - covering the handsets available on the BT Cloud Voice platform,
common call handling features including Call Answer, Hold, Transfer, Pick up, Do Not Disturb, making
conference calls and the use of shared and personal directories.
We’re networking experts and have invested heavily in our 21st Century network to ensure we can provide excellent coverage and cost-effective access options to customers across the UK.
We do this day in, day out, for around 900,000 businesses – more than anyone else – so you can rely on us to get it right for you.
We have the expertise and technology to offer you a complete end-to-end cloud solution that delivers the reliability and performance you need. Because we provide every element of the service, we can make sure it all works together perfectly. And if there’s ever a problem, we can fix it quickly.
You can get everything you need in one place from a single supplier, helping to make life easier.
BT Cloud Voice Customer Training is a unique offering to BT customers.
? Why BT?
bt.com/btcloudvoice
Find out more at:
April 2016 - PHME 77739
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Offices Worldwide
The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s
respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2015. Registered office: 81 Newgate Street, London
EC1A 7AJ. Registered in England No. 1800000.
