Global Mining, Oil and Gas

Connecting the natural resources industries for a better future

BT Global ServicesFebruary 2014

We help you make the connections you need to succeed

We provide the networked IT services to connect the mining, oil and gas industries to a better future.

All the super-majors, many nationals, service companies, integrated petrochemical manufacturers and mining multinationals rely on our services.

We help them manage risk, exploit scarce reserves and skills, and work more efficiently, productively and safely.

We connect exploration trucks, deep sea platforms, mines, refineries, storage facilities, call centres, commodity trading desks, service stations and offices.

We make secure connections globally and locally in over 170 countries.

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We connect you with solutions to the issues you face

Because…

Economic power-bases are shifting, geo-political risk and uncertainty are growing

Once-marginal geographies and technologies are now viable

Individuals have the power to like or vilify your brand instantly and globally

Skills and talent are in short supply

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You need to…

Connect people, systems and information with each other wherever they are needed

Transfer information across systemic, geographical & organisational boundaries

Meet the multi-channel contact preferences of today’s customers

Attract and retain people by letting them work where and how they want

Exploration Extraction & production

Refining & processing Distribution Marketing Commodity

Trading Retailing Offices

How these forces affect the whole mining, oil and gas value chain

Specialist service companies

Improve strike rate

Connect in remote areas

Move seismic data fast

Connect with remote geoscientists

Recover resources efficiently

Achieve uninterrupted production

Monitor assets remotely

Maximise asset utilisation

Operate more efficiently

Reduce HSE incidents

Remain physically and digitally secure

Extend supply chain visibility

Optimise utilisation of storage facilities

Manage the warehouse

Track consignments and assets

Communicate seamlessly with third party logistics providers

Offer superior customer service

Serve the multi-channel customer

Save cost through self- service

Manage trade orders and payments

Connect with the market

Access market information services

Execute trades at ultra-high speed

Process payments and settle efficiently

Remain compliant

Maximise service station sales

Maximise online trade sales

Process transactions efficiently

Manage customer relationships and loyalty

Operate service station stores efficiently

Connect offices worldwide

Connect within office and campus

Support unified comms

Optimise workspace

Save office space costs

Save energy

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The networked IT services you need to succeed in every area

Connectivity

Satellite

Radio

Wi-fi

Mobile

Data transfer

Global WAN

Data centre

Cloud computing

Field force tracking

Telemetry

Asset monitoring

Process control comms

Telemetry

Secure integration of IT and operating technologies

Cyber security

Physical security

Inventory management

Warehouse management

Transport-asset tracking

Logistics

Field force automation

International inbound call routing

Global virtualised customer contact

Multi-channel customer management systems

Messaging, email and collaboration

Online order and payment processing

Connectionwith energy and commodity market s

Access to information services and trading venues

Post-trade settlement and payment processing services

Point of Sale

E-commerce

Digital signage

Footfall analytics

Inventory management

Store-staff mobility

Store wi-fi

eLearning

CCTV

CRM and loyalty

Managed payments

WAN

LAN

IP telephony

Unified comms

Email

Enterprise social media

Workspace optimisation

Energy saving technology

Bring your own device (BYOD)

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Exploration Extraction & production

Refining & processing Distribution Marketing Trading Retailing Offices

Underpinned by

Global WAN LAN Telephony Radio Satellite Security Conferencing Data centre

Exploration

How we support one particular super-major’s exploration activities:

– We provide our own WAN in their home country and– Manage their NNI (network-to-network integration) in rest of world– We connect their remote exploration teams by satellite– Radio networks on platforms– Telemetry and emergency communications network

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Connectivity, computing and communications for remote teams on land or sea

We can connect your exploration teams by satellite

We’ll supply and manage your rugged field devices

We’ll give your people secure remote systems access

We’ll support your temporary activities with cloud infrastructure

We’ll give you cost-effective roaming access by mobile

Extraction and production

“BT has helped us bring together our remote operations so we can truly leverage our global scale.”

Mike Bowden, Group Chief Information Officer, Anglo American

Our services enable Anglo American and Kinross to maximise asset productivity, optimise infrastructure uptime and reduce extraction costs

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We help reduce production costs for global mining, oil and gas companies

Robust, flexible, scalable infrastructure around the world

Connecting oil and gas service companies with their clients

Environmentally-friendly data centres in all regions

Safeguard people & assets with field force tracking & telemetry

Refining and processing

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Our IT standardisation and security mean uninterrupted processing for BASF

“…consistent standards and reliable service delivery on a global scale… BT kept convincing us with innovative solutions and the high level of commitment of their employees.”

Fareed Mohammed, CTO, BASF

BT connects all BASF 650 sites worldwide, provides 400 LANs and IP telephony for 50 sites. We manage all their ICT standards and processes, giving global standardisation and allowing for the rapid integration of corporate acquisitions.

IT security is now an agent of operational productivity

We have a full range of world-class cyber security services

Physical security and business continuity services

Visibility of your security threats with Assure Analytics

Distribution

“We chose BT because it is a well-established and financially stable company that could offer us leading technology with global reach. BT has also shown a strong commitment to China and we have been impressed with its people, its collaborative approach,

and the technology innovation around its 21st Century Network.”Xiuping Wang, General Manager of Enterprise Strategy Planning, China Shipping

China Shipping, operates a significant oil and LNG tanker fleet. They chose a BT IP Connect network to connect 37 sites across Asia Pacific and the Americas, giving them with 6 times the bandwidth for 20% less cost than their old network.

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BT enables you to see where everything is, and so work as efficiently as possible

‘Trace’ inventory and assets throughout the distribution network

Field force automation services streamline distribution operations

Specialist logistics applications and the underlying infrastructure

Pacific Rubiales (Columbia) communications network

Marketing

Cloud-based Contact Centre Service Provider of the Year 2013 Frost & Sullivan Asia Pacific ICT Awards

We provide international inbound call routing and cloud contact services to one un-named super-major. The solution supports 1500 agents at nine sites worldwide, helping them to keep their customers loyal.

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Complete customer management technology that delivers superior service

End-to-end customer relationship management solutions

International inbound call routing from 170 countries

Cloud-based and on-site contact centres by all major vendors

Self-service, call recording and queue-management platforms

Energy and commodity trading

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Connect securely to the market and trade efficiently and compliantly

A third of the world’s trading floors use BT technology

Market access, trading turrets, messaging, payment & settlement

BT Radianz is the largest trading community in the world

Top 10 global exchanges and top 50 broker dealers use BT

Australia’s Financial and Energy Exchangeuses BT as its cloud connectivity provider

Singapore ExchangeSGX links Chicago and London to Asia using BT

NYSE EuronextBT technology underpins vibrant vision for trading floor transformation

Retailing

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Maximise retail sales by making your service stations more efficient

Full range of specialist IT services for retailers

Network, tills, digital signs and CCTV

Inventory management and in-store wi-fi

Payment processing services, loyalty schemes and CRM

BT’s services for retailers can help you maximise service station sales, process transactions quickly, operate your shops efficiently and increase customer loyalty

Visa Europechoose BT to help process €2 million of payments every minute

Office workers

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Attract and retain scarce skills by letting people work where and how they want

Optimise your workplace and people-management practices

Install the global infrastructure to enable hyper-productivity

Exploit the power of unified communications and collaboration

Embrace the trend of bringing your own device - securely

Transform office working – slash your office costs and boost your people’s productivity

As leaders in this field, BT have proven that we can deliver:• 25-40% lower office space costs • 10-20% increase in knowledge-worker productivity • 20% better skills retention

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Our unique role: communications integrators

Global network capabilities

Leading scope of services

What makes BT the only real choice

BT has helped us bring together our remote operations so we can truly leverage our global scale and reapply best practice from wherever it is created to wherever it is needed.

Mike Bowden, Group Chief Information Officer and Head of Shared Services, Anglo American

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