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BT’s CR story
BT has a long-standing commitment to responsible andsustainable business practices.Our commitment to help createa better, more sustainableworld is as strong as ever.
Sir Michael Rake, Chairman, BT
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Allan Scott, Head of Marketing, March 2011Allan Scott, Head of Marketing, March 2011
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Delivering the public spending cuts facing the new Government will not be easy. But those who argue it will be impossible without slashing services should take a look at BT.
David WightonBusiness and City Editor The Times
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We met our cost challenge head-on• It is not enough any more just to ‘squeeze the sponge’
– you have to do things differently• We have been through it
Cut operating expenditure by £1.8 billion
Reduced capital expenditure by £800 million
Improved our bottom line by £250 million
Increased our cash flow by £1.2 billion
All while facing an economic recession, and without compromising customer service
In the last 18 months ,we have:In the last 18 months ,we have: Delivering the public spending cuts facing the new Government will not be easy. But those who argue it will be impossible without slashing services should take a look at BT.
David WightonBusiness and City EditorThe Times
Delivering the public spending cuts facing the new Government will not be easy. But those who argue it will be impossible without slashing services should take a look at BT.
David WightonBusiness and City EditorThe Times
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© British Telecommunications plc
BT cut costs while improving services
5. Industrialise processesAutomate processes as far as possible, including across organisational boundaries. Enable customer self-service, and minimise themanual handlingof information
1. Impose disciplineConstrain travel and discretionary spend.Halt purchasing, centralise decision making, introduce new business rules and freeze recruitment
2. Rationalisesupply chainConsolidate with fewer suppliers andrenegotiate contracts. Centralise vendor management andrequire the use of preferred suppliers.Stop and review all CAPEX plans
3. Drive tacticalefficiency andengage everyoneUse local headcount reduction targets to
drive local prioritisation and efficiency. Demonstrate leadership through ‘town hall’ meetings. Speak regularly to all staff and involve them. Use technology for mobile & flexible working & rationalise property portfolio
4. Redesign the operating modelWipe the slate clean. Rethink how the organisation needs to work. Simplify processes, create shared service factories and focus on getting services right first time. Designthe organisation structure last
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Mobilising Business ProcessesOperational improvement through mobilising processes, applications, service & supply chains and assets
Mobile ServicesMobile voice, data & email services: GSM, GPRS & 3G services, Public Wi-Fi & Wireless LAN
Work Anywhere – The BT Approach to Enterprise Mobility
Flexible WorkingEmpowering people to work flexibly, securely and efficiently wherever they are
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BT Mobility - 6
Business Drivers for Flexible Working
Increasing productivity of employees, systems and resources• enabling project-based working practices• reducing non-productive time and absenteeism
Delivering more effectively•creating a more engaged, motivated & customer-focussed workforce•moving to objective based management and focus
Ensuring business continuity & CSR•reducing the dependence on employees working from office locations•meeting sustainability objectives, reducing carbon impact
Reducing operational costs• space reduction and property rationalisation• reducing property management costs
Retaining and attracting talent•supporting work-life balance•keeping the right people & meeting legal requirements
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BT Mobility - 7
What is Total Collaboration from BT?
• BT Total Collaboration brings together a variety of communications channels such as web, instant messaging, audio, video and conferencing into one integrated unified communications toolbox.
• One size does not fit all!• These can be tailored to meet your organisation needs. • This could be voice, video, IM, workspaces, web conferencing,
audio conferencing, etc.• The following slides guide you to chose which technologies will
help you to collaborate.
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BT Mobility - 8
The dynamics of collaboration
Face-to-face
Telepresence
Video
Web
Audio
IM
Social interaction tobuild relationships
Present andedit documents
See reaction andbody language
Simple clarification
Discuss issuesand actions
0 1 2 3 4Meeting duration (hrs)
Meeting needs
PP
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BT Mobility - 9
The dynamics of collaboration
Face-to-face
Telepresence
Video
Web
Audio
IM
Social interaction tobuild relationships
Present andedit documents
See reaction andbody language
Simple clarification
Discuss issuesand actions
0 1 2 3 4Meeting duration (hrs)
Meeting needs
IM• IM/ Presence / Chat
MS OCS, BPOS, and Cisco UPS • Web 2.0/ Social Networking
iClick, Synapse
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BT Mobility - 10
The dynamics of collaboration
Face-to-face
Telepresence
Video
Web
Audio
Social interaction tobuild relationships
Present andedit documents
See reaction andbody language
Simple clarification
Discuss issuesand actions
0 1 2 3 4Meeting duration (hrs)
Meeting needs
Audio• Telephone calls
(TDM, IP, Mobile)• Audio conferencing• Voicemail• Contact management
© British Telecommunications plc
BT Mobility - 11
The dynamics of collaboration
Face-to-face
Telepresence
Video
Web
Social interaction tobuild relationships
Present andedit documents
See reaction andbody language
Simple clarification
Discuss issuesand actions
0 1 2 3 4Meeting duration (hrs)
Meeting needs
Web• Web conferencing
Cisco WebEx and MS LiveMeeting • Email
MS Exchange, BPOS• Document sharing / White
boardingMS SharePoint, LiveMeeting, BPOS
© British Telecommunications plc
BT Mobility - 12
The dynamics of collaboration
Face-to-face
Telepresence
Video
Social interaction tobuild relationships
Present andedit documents
See reaction andbody language
Simple clarification
Discuss issuesand actions
0 1 2 3 4Meeting duration (hrs)
Meeting needs
Video• Video to the desktop/
streaming
© British Telecommunications plc
BT Mobility - 13
The dynamics of collaboration
Face-to-face
Telepresence
Social interaction tobuild relationships
Present andedit documents
See reaction andbody language
Simple clarification
Discuss issuesand actions
0 1 2 3 4Meeting duration (hrs)
Meeting needs
TelePresence/ Immersive Video
• UC VideoCisco, Polycom, Tandberg
© British Telecommunications plc
BT Mobility - 14
The dynamics of collaboration
Face-to-faceSocial interaction tobuild relationships
Present andedit documents
See reaction andbody language
Simple clarification
Discuss issuesand actions
0 1 2 3 4Meeting duration (hrs)
Meeting needs
© British Telecommunications plc
BT Mobility - 15
The benefits of Total Collaboration
Total Collaboration will help you:
Improveproductivity
Reducecosts
Workglobally
Be greener
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BT Mobility - 16
Improve productivity
Reach the right person, first time, every time, and access colleagues, information and messages from wherever you are.
Increase time to market
Presence technologies save each user, on average,32 minutes a day (Research by Sage)
The BT experience:• BT Homeworkers are
31% more efficient• Absenteeism down 63%• 97% of women return to
BT after maternity leave(UK average is 40%).
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BT Mobility - 17
Reduce costs
Total Collaboration can deliver savings in labour, inventory, distribution and customer service
Cut mobile phone bills by 30%, email traffic by 40%and voicemail by 15% with Instant Messaging (IM)
The BT experience:•60,000 of our 100,000 global employees are UCC enabled remote workers•A further 11,500 are home based, providing BT with property savings of £500 million per year. •Our Carbon Impact Assessment has saved BT £363 million over 5 years
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BT Mobility - 18
Be greener
Total Collaboration technologies reduce travel, remove cost, lower carbon emissions and increase productivity.
Presence enables application sharing and instant messaging while Telepresence enables global collaboration with real-life teleconferencing.
The BT experience:
• BT saved annual travel & subsistence costs of €111m • Conferencing has eliminated more than 700k face-to-face
meetings a year at BT • BT has achieved a 45% reduction in emissions frpm air
travel over the past 2 years
BT was the first organisation to meet WWF’s One in Five challenge July 2010
BT was the first organisation to meet WWF’s One in Five challenge July 2010
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BT Mobility - 19