Build Positive Relationships
Presented By:Jeff Ruby
STRONGERGROWSocial Style Interaction
3RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW A Question of Emotions
Humans can, and at times need to, eliminate emotions from their decision-making.
Emotions & Decision Making
False
4RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW The Science of Emotion
Understanding How the Brain Works
• Rational areas are up in the cortex• Primitive emotional zone is close to spinal cord
Sensory Cortex
SensoryThalamu
s
Amygdala
Long Route
Short Route
Emotional Stimulus Emotional Response
Higher Cortex is disabled when emotions are at a high level (fear, anger, excitement, love, frustration)
5RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW Be a Leader
Not a Laggard or a Loner
Perseveran
ceLow
High
Emotional Intelligence
Synergisticwin/win orwalk away
Defensivewin/lose
Dutifulwin
Circle of Trust
Laggard Loner Leader
6RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW 5 Competencies
Be willing to persevere so that you may have the ability to be emotionally intelligent.
to recognize your influence on others- to let your intentions match your actions-
to do the right thing for the right reason-to recognize others’ emotions- to build positive relationships-
Personal AwarenessIntegrityInternal MotivationEmpathySocial Skills
ABILITY
to endure despite difficulty or delay- PerseveranceWILLINGNESS
7RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
ACTIVITY
STRONGERGROW The Approach State
Positive Events and Interactions Also Affect Your Physical Body
FAM
ILY
LOV
E
VAC
ATIO
N
LAUGHTER
AC
CO
MP
LIS
HM
EN
TMore Creative
Decreased Heart Rate
Stability
Relaxed Muscles
Higher Use of EQ
Improved Immune Function
Decreased Blood Pressure
Relaxation
Improved Digestion
8RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW The Avoid State
Negative Events and Interactions Affect Your Physical Body
WR
EC
K
TRA
FFIC
CO
MM
UN
ITY
BA
D N
EW
S
WO
RK
FIN
AN
CE
FIG
HTI
NG
Raised Blood Sugar Level to Provide Energy
Pupils Dilated
Heart Rate Increases
Release of Epinephrine into Blood Stream
Muscle Tension
Increased Blood Flow Narrowing of Arteries
Increase in Adrenaline and Cortisol (Stress Hormone)
Increased Blood Pressure
Cold, Sweaty Palms
Shakiness
Activity Ulcer Formation
9RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
Your highs & lows
affect your ability to regulate
your behaviors & emotions.
Page 11 +/-3
10RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
Motivators
(Why)
Behaviors
(How)
STRONGERGROW “The Why”
Drives The “How”
Beha
vior
s The how of your actions. The ability to interact effectively with people may be the difference between success and failure in your work and personal life. Effective interaction starts with an accurate perception of oneself.
Mot
ivat
ors The why of your
actions, which with application and coaching, can tremendously impact your valuing of life. Once you know the motivations that drive your actions, you will immediately be able to understand the causes of conflict.
11RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW
Dominance (“D” Factor) – How you handle problems and challenges.
Influence (“I” Factor) – How you handle people and influence others.
Steadiness (“S” Factor) – How you handle change and pace yourself.
Compliance (“C” Factor) – How you handle rules and procedures set by others.
The Language of Observable BehaviorKey Points to DISC
12RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW The Language of
Observable BehaviorKey Points to DISC
• DISC is a behavior assessment NOT “personality test.”
• Is to be used to create win/win relationships, not to manipulate.
• One behavioral style is NOT a better style than another.
• Your behavioral style is the combination of the highs and lows of all four factors.
• Every person has the ability and can adapt to any style.
• Adapting requires increased energy.
• How long a person can adapt is unique and different to each person.
13RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW
Key Points to DISC Behaviors
Task Oriented Introvert
People Oriented Introvert
Task Oriented Extrovert
People Oriented Extrovert
The Language of Observable Behavior
Page 24 +/-3
14RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW Adapted vs. Natural
BehaviorKey Points to DISC Behaviors
Adapted – What We Think Others Expect • Your game face • Adapted style • Reaction to present
circumstances • Conscious behavior• Most changeable• Who you are at work
Natural – Response to Pressure• Your “gut” reaction• Natural style• Reaction based on past
experiences• Unconscious behavior• Least changeable• When you’re stressed• Who you are at home
Page 22 +/-3
15RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
DCONDUCTOR
Emotion: Anger
Fear: Being Taken Advantage of
Need: To direct
Looking For: Results
Value to the Team:• Bottom-line organizer• Forward-looking• Challenge-oriented• Initiates activity• Innovative
Descriptors:• Adventuresome• Authoritative• Competitive• Daring• Decisive• Direct• Innovative• Persistent• Problem-solver• Results-oriented
Their Style:
Voice: Strong, confident, fast-paced
Volume: Loudest
Body Language:• Uses direct eye contact• Points finger• Leans to toward you
How Others Must Adjust Their Style:
Voice: Strong, clear, loud, confident, direct
Pace (Speech & Action): Fast, abrupt
Body Language• Keep Your Distance• Strong handshake• Direct eye contact
16RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
IPROMOTER
Emotion: Optimism
Fear: Social rejection
Need: To interact
Looking For: The “experience”
Values to the Team:• Optimism and enthusiasm• Creative problem solving• Motivates others toward goals• Team play• Negotiates conflict
Descriptors:• Charming• Confident• Convincing• Enthusiastic• Good mixer• Inspiring• Open-minded• Optimistic• Persuasive
Their Style:
Voice: Animated, friendly, rambling, explanations
Volume: Fairly loud
Body Language:• Smiles a lot• Expressive gestures
Adjust Your Style:
Voice: Enthusiastic, energized, friendly
Pace (Speech & Action):Fast, non-linear
Body Language• Get close• Use touch• Relaxed
17RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
SSUPPORTER
Emotion: Non-emotional
Fear: Loss of security
Need: To serve
Looking For: Security
Values to the Team:• Dependable team player• Supports a leader and a cause• Patient and empathetic• Logical thinker• Loyal, long-term relationship
Descriptors:• Amicable• Friendly• Good listener• Patient• Predictable• Sincere• Stable• Steady• Systematic• Team player
Their Style:
Voice: Low tone, warm
Volume: Soft
Body Language:• Small hand gestures• Relaxed,
non-emotional
Adjust Your Style:
Voice: Warm, soft, low volume, steady, calm
Pace (Speech & Action):Slow, metered
Body Language• Relaxed• Methodical
18RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
CANALYZER
Emotion: Fear
Fear: Criticism of work
Need: For procedures
Looking For: Proof and evidence
Values to the Team:• Maintains high standards• Conscientious and steady• Defines, clarifies, gets information and
tests it• Asks the right questions• Task-oriented
Descriptors:• Accurate• Analytical• Conscientious• Courteous• Diplomatic• Fact-finder• High standards• Mature• Patient• Precise
Their Style:
Voice: Little or no modulation, precise, cool or aloof
Volume: Quiet
Body Language:• Few hand gestures• Direct eye contact• Controlled
Adjust Your Style:
Voice: Controlled, direct, thoughtful, little modulation
Pace (Speech & Action):Slow, methodical
Body Language• Keep your distance• Firm posture
19RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW Growth vs. Fixed
MindsetFixed Mindset Growth Mindset
Threatened by success of others Finds inspiration in the success of others
Demotivated by obstacles Looks at big picture and seeks solutions
Ignores useful feedback Learns from coaching
Criticizes others Coaches others
Gives up easily Perseveres in the face of adversity
20RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]
© RedRock Leadership, Inc.
STRONGERGROW Controlling
Your Emotions
S T A R R
STRONGERGROWRedRock Leadership looks forward to helping your team Grow Stronger.