®
Brochure
BBM Enterprise SDK
2017
CPaaS (Communications Platform as a Service)
Build Powerful Communications Experiences, Safely and Securely
Integrate Powerful Communications into Your Apps and ServicesThe BlackBerry CPaaS solution, BBM Enterprise SDK, is a global IP-based
communications platform that enables you to easily integrate real-time
communications functionality directly into your mobile and web applications—all
with enterprise-grade security.
A lightweight, cloud-based solution, the BBM Enterprise SDK scales to all your
internal and external secure communication needs.
Messaging Voice and Video Data and Location Sharing
Real-TimeNotifications
Why BlackBerry?
15+ years of experience securing communications
For over 100 million global users and billions of messages every day on the
proven BBM infrastructure
Industry-leading security
with 70+ certifications to meet your security and compliance needs
15 of the G20 governments trust BlackBerry
5 of the largest oil and gas businesses rely on BlackBerry
Build Better Communications Experiences for Users
What Experience Can You Build?
Messaging:Use cases:
• Instant communications: immediate in-app one-click chats
• Integrated messaging services: customer service and sales support for your
apps
Capabilities:
• 1:1 chat
• Group chat
• Messaging quoting, edit, retract, delete
Voice and Video:Use Cases:
• Integrated call services: get in touch with sales, support, and more with
embedded calling
• Call center: create a virtual call center for large scale call traffic
• Hidden number calling : enable calls without revealing phone number
• Personalized customer support: live real time face-to-face support
Capabilities:
• 1:1 voice and video
• Accept a call when app is running into the background
• Thumbnail and full screen view of calls
BBM Enterprise SDK goes beyond basic chat, offering integration of multi-level
communications into your apps to address any business use case. It enables your
organization to securely build powerful experiences for both your internal users as well as external users, such as clients or customers. Users can even access your apps on
multiple devices simultaneously to speed up workflows.
Data and Location Sharing: Sharing:Use cases:
• Machine to human interactions: chat bots and automated messages
• Live bulletin boards: enable real-time visual collaboration
• Location sharing and tracking: track expected times and stages of arrival
• Peer-to-peer data sharing: receive peer information through the application for expedited
service
• Conversation routing: customer service routing (automated bots to live service)
• Authentication: customer authentication upon login via username and password or fingerprint
• Trackable communications: track and report messages, calls, and even files
Capabilities:
• Files, text, contact cards, media
• Location services
• Other data structures
Real-time NotificationsUse Cases:
• Notification and reminders: emergency and collaboration-related alerts
Capabilities:
• Push notifications
Digital Transformation for any Industry
BBM Enterprise SDK helps create powerful experiences for any vertical, including,
but not limited to those that are highly regulated.
Regulated
For regulated industries such as
healthcare, government and financial
services, BBM Enterprise SDK
enables secure instant messaging
functionality for staff and clients, from
onsite hospital communications to
secure inter-agency collaboration.
Digital and Media
For high-growth digital industries,
from ride-sharing to entertainment
to social media companies, BBM
Enterprise SDK opens up a world
of possibilities for keeping users
connected with innovative, unique
experiences.
Streamline App Development With BBM Enterprise SDK, there is no need to build complex and costly back-end infrastructure
and interfaces that’s traditionally required for development. BlackBerry provides a complete tool
set with the necessary components so you can focus on what’s important—your app features.
BlackBerry hosts the typical components required to run an IP-based communications solution.
Why the BBM Enterprise SDK?
With BBM Enterprise SDK, you can trust the proven BlackBerry foundation
and reputation for secure communications. Because it uses its own IP-based
BlackBerry NOC (network operations center), your organization gets reliable
communications.
Faster Time to Market
Seamlessly integrate the SDK into your apps and services
with minimal development cycles. Focus on features and
enhancements for your users rather than the back-end
infrastructure.
Greater Scalability
Scale your communications quickly by using the BBM Enterprise
infrastructure which is built using the technology and experience
that hosts the BBM Consumer infrastructure, which has scaled
to 100M users and billions of messages per day. Safeguard your
apps against network outages
Enhanced Security
Protect data with government-grade security. Messages are
protected in transit and at rest with data level encryption, making
the security stronger than traditional industry standards.
Reduced Costs
Eliminate substantial upfront investments in infrastructure hardware
and technology and save on ongoing network bandwidth. Control
operational costs with an affordable subscription-based model.
The Security and Privacy You NeedOrganizations seeking to empower their apps and services with built-in
communications cannot afford to compromise on data security, particularly in
regulated industries. When it comes to CPaaS, security should not be sacrificed
for speed, ease and reduced cost of app development.
That is why BlackBerry provides proprietary end-to-end security, protecting
communications data at rest and in transit. It’s trusted by the most security-
conscious governments and organizations worldwide to secure user data and
protect user privacy with:
• Protection of customer information via digital signatures and key management
• End-to-end FIPS 140-2 validated encryption
• Access controls for guaranteed message integrity
“The BBM Enterprise SDK was a game-changer. The advantage was instantly apparent to our clients, and they are overjoyed with the solution. And the extensive documentation made it easy to use, and easy to integrate quickly and seamlessly.”
Toby ClenchManaging Director, Tundra Core Studios Limited
Platform Compatibility
Learn More
To learn more about BBM Enterprise SDK and get the free SDK, please visit: www.blackberry.com/bbmesdk
©2017 BlackBerry. All rights reserved. BlackBerry®, BBM® and related trademarks, names and logos are the property of BlackBerry Limited (“BlackBerry”) and are registered and/or used in the U.S. and countries around the world. All other trademarks are property of their respective owners.