Build transformational relationships, inspire growth,change people’s lives for the better
UPDATED
2020OFFER
PROFESSIONAL
OPPORTUNITIES TO GROW OUR PEOPLEDEVELOPMENT
INTERMEDIATELevel 2
ADVANCEDLevel 3
HIGHER & DEGREELevel 4-7
Business Administration Framework
21
Inspiring Opportunities 4
Celebrating Success 9
Customer Service Practitioner 22
Our Services 5
Apprenticeship Structure 10
Safeguarding 16Mentors 12
Hospitality Team Member 24
Groundworker 23
Pathways 11
Prevent & British Values 17Functional Skills 13
Undertaking an Apprenticeship 14
Large Goods Vehicle (LGV) Driver
25
Shared Apprenticeship Scheme 6
World-Class Apprenticeship Programmes
8
The Application Process Explained
15
Retailer 26
Supply Chain Warehouse Operative
27
Business Administration 30
Customer Service Specialist 31
Digital Marketing (CIM/BCS) 33
Digital Engineering Technician 32
Hospitality Supervisor 34
HR Support (CIPD) 35
International Freight Forwarding Specialist
36
Electrical Installation / Maintenance Technician
41
Retail Team Leader Supervisor 37
Senior Chef in Production Cooking
38
Team Leader Supervisor 39
Quantity Surveying Technician 40
Accounts Assistant 29 Level 4Associate Project Manager (PMQ) 43
Data Analyst (SFIA) 44
Procurement & Supply (CIPS) 45
Operations Departmental Manager
47Level 5
HR Partner/Consultant (CIPD) 48
Level 6 (Degree)
Retail Manager 46
Chartered Manager 49
Digital & Technology Solutions 50
Quantity Surveyor (MRICS) 51
Level 7 (MBA)Senior Leader 52
CONTENTS
INTRODUCTION TO THE ACADEMY
ABOUT OUR APPRENTICESHIPS
APPLICATION PROCESS & ADDITIONAL INFORMATION
APPRENTICESHIP OPPORTUNITIES
Accounts/Finance Assistant 19
Formwork 20
4 PROFESSIONAL DEVELOPMENT |
INSPIRING
OPPORTUNITIES
Heathrow is the UK’s biggest employment site and plays a central part in our local community; nearly half of the people who work at the airport live in the local boroughs, providing almost a quarter of all local jobs.
Heathrow’s vision is to give passengers the best airport service in the world, this can only be achieved through dedicated employees with the knowledge, skills and passion to play their part.
The Employment and Skills team work to identify people who would benefit from our services through our recruitment, development and Apprenticeships. We give them the opportunities, practical skills and confidence so they understand how their efforts help make every journey better.
Our role is to welcome and encourage residents to join the airport and to provide them and our existing employees with the support they need to build long-term careers here, at Heathrow.
We are a diverse and inclusive organisation, we want everyone to know Heathrow is a great place to work. By helping people to fulfil their potential, we can create a skills legacy for now and the future.
INTRODUCTION TO THE ACADEMY
5
Our role is to welcome and encourage local residents to join the airport and to provide them with the support they need to build long-term careers. Whether a candidate wants to lead a team, give the best customer service or has a head for logistics, we will give the right people the opportunities, practical skills and confidence so they can understand how their efforts are helping us to make every journey better.
Our dedicated Employer Account Managers work with our airport employers to build relationships and source vacancies and appropriate opportunities. Similarly, our Recruitment Team work with local providers and match work-ready candidates to employer vacancies.
Our Community Engagement Team work to identify local people who would benefit most from our unique services. We welcome and encourage them to join us through our recruitment, development and Apprenticeship services; we can provide people with the support they need to build the career they really want.
For extra support, we offer employability skills that make individuals more likely to gain employment and to be successful in their chosen career.
TEAM HEATHROW INDUCTION
We invite colleagues at all levels, who are joining Heathrow, to attend a dedicated one-day Team Heathrow Induction. This session directly supports the work of the entire airport by enabling colleagues to gain a broad understanding of Heathrow’s scale, operational frameworks and how we all contribute to giving passengers the best
airport service in the world.
MANAGERS INDUCTION
Following the success of our Team Heathrow inductions, we developed a follow-on course designed for managers. This bespoke induction offers more information about our additional airport services and facilities, as well as the tools
and in-depth knowledge needed to run a successful operation at Heathrow.
LANGUAGE & CULTURAL AWARENESS
Our qualified tutors are native speakers that teach languages to adults. Working in small class sizes, learners will be introduced to pronunciation, sounds and tones, as well as some basic vocabulary including numbers and directions; followed by customised role specific phrases and dialogue exercises. Discussing passengers’ cultural preferences and their national characteristics enables team members to identify and capture shopping behaviour, customer habits and expectations.
RECRUITMENT
FURTHER DEVELOPMENT
OUR RECRUITMENT & FURTHER DEVELOPMENT SERVICES
6 PROFESSIONAL DEVELOPMENT |
The Shared Apprenticeship Scheme brings together some of Heathrow’s major construction companies to offer local people the chance to contribute on exciting Heathrow projects, whilst gaining a nationally recognised qualification.
The Apprentices are centrally employed for the duration of their Apprenticeship and hosted on site by various contractors across the airport (for a minimum of six months) giving them the opportunity to complete their Apprenticeship and gain experience with industry leading employers.
The scheme offers a breadth of wonderful opportunities across construction and there are several qualifications available. Additionally, placements in a local FE colleges are arranged and paid for; reducing barriers for people to
apply. The Shared Apprenticeship Scheme also runs in partnership with an accredited ATA provider.
THE ACADEMY’S ROLE IN THE SCHEME
On top of the established assistance that we provide our partners at Heathrow, including: specialist recruitment and in-house delivery of non-trade apprenticeships; we have launched a new innovative way to maximise Apprentices employed within the construction sector. All placements within this scheme are being fully supported by one of our dedicated Apprentice Programme Managers, to ensure candidates are developing well throughout their role.
SHARED
APPRENTICESHIP
SCHEME
INTRODUCTION TO THE ACADEMY
7
CONSULTANCYRECRUITMENT
SERVICESTRAINING SERVICES
SUPPORT & MENTORING
FUNDING ADVICE
APPRENTICESHIPS AVAILABLE ON THE SCHEME:
Electrical Installation Painting & Decorating Quantity Surveying
Plumbing & Heating Carpentry Project Management
BIM/CAD Technician Document ControllerSafety, Health and Environment
Technician
Assistant Site Management
8 PROFESSIONAL DEVELOPMENT |
The Academy Team go out of their way to understand our business needs and try to accommodate our requirements, which has made our relationship flexible, collaborative and productive.
BRADFORD SWISSPORT
The Heathrow Employment & Skills Academy is a recognised training provider offering recruitment, training and development opportunities for employers and employees at Heathrow. The Academy designs and delivers tailored Apprenticeship programmes to provide amazing opportunities for development, enabling individuals to perform to their full potential.
With our Apprenticeship programmes, we aim to inspire everyone to grow. Whatever the training solution, each programme is matched to the level at which the learner is working at and is designed to be completed alongside new or existing job roles.
From Level 2 to Level 7, Apprenticeship programmes support development not only professionally, but personally too. At any level, completing an Apprenticeship is a practical way to build on an academic portfolio to a nationally recognised standard.
APPRENTICESHIP
PROGRAMMES
The programmes that the Heathrow Employment & Skills Academy offer produce highly motivated colleagues who deliver outstanding customer service; many of whom will become the Managers of the future. Completing an Apprenticeship is a practical way to build on an academic portfolio to a nationally recognised standard.
CASUAL DINING GROUP
The Academy continually endeavours to offer a vast range of Apprenticeships covering many subject areas that appeal to candidates of all levels. Their reputation is one of being very welcoming to anyone that walks through their door and they will try to offer support or guidance wherever possible.
We have effectively recruited a number of employees via the Academy who are undertaking Apprenticeships and we feel privileged to be involved with these schemes.
DYER & BUTLER
WHAT SOME OUR PARTNERS THINK OF OUR APPRENTICESHIPS
CELEBRATING
SUCCESS
We found the team at The Academy very motivated with an outstanding team who soon understood our business requirements and introduced us to a number of excellent colleagues who we know will be the future of the company.
THOMAS INTERIORS
“ “
“
“
“
“
“
“
INTRODUCTION TO THE ACADEMY
9
HEATHROW GRADUATION AND AWARD CEREMONY
The Graduation and Award Ceremony celebrates all graduates who have completed their Apprenticeship over the past year. The achievements of individuals from Heathrow, our local community and the forward-thinking employers who recognise the amazing contribution Apprentices and Apprenticeships bring to their businesses is widely celebrated. Not to mention, the mentors who spend much of their own time supporting their colleagues undertaking this amazing opportunity to learn and develop.
CELEBRATING
SUCCESS
10 PROFESSIONAL DEVELOPMENT |
INITIAL ASSESSMENT
ON PROGRAMME
GATEWAYEND-POINT
ASSESSMENTCOMPLETION & CERTIFICATION
INITIAL ASSESSMENT
The Initial Assessment consists of a series of online tests to determine what level learners are currently working at. It allows us to ensure the learner is matched with the appropriate Apprenticeship programme.
GATEWAY
Gateway is the final ‘sign-off’, indicating that the learner’s employer and provider believe their knowledge, skills and behaviours are at the level required to attain an Apprenticeship and are ready for the End-Point Assessment.
ON-PROGRAMME PHASE
The on-programme phase of an Apprenticeship includes on-the-job and off-the-job training.
The learner will be supported remotely by a trainer through the OneFile e-portfolio, combined with workplace visits where the trainer will observe the learner at work, complete regular reviews and reinforce learning in a realistic setting.
Off-the-job training should equate to 20% of the contracted hours over the duration of the programme.
END POINT ASSESSMENT
Towards the end of the programme the learner will complete an End-Point Assessment. This is the final stage to ensure that they meet the industry standard to do the job they have been training for.
At this stage, the learner will work with an Independent Assessor from the End-Point Assessment organisation relevant to their programme or industry, to ensure that marking is impartial and fair.
APPRENTICESHIP
STRUCTURE
THE FIVE STAGES OF THE APPRENTICESHIP STRUCTURE
ABOUT OUR APPRENTICESHIPS
APPRENTICESHIP
STANDARD APPRENTICESHIP
FRAMEWORK
KNOWLEDGE DEVELOPED
THROUGH WORK EMPLOYMENT RIGHTS
AND RESPONSIBILITIES
LEVEL 2 ENGLISH &
MATHS NATIONAL VOCATIONAL
QUALIFICATION (NVQ)
DEVELOPMENT OF CORE
VALUES AND BEHAVIOURSFUNCTIONAL SKILLS
(MATHS & ENGLISH)
GATEWAY ASSESSMENTS
PERSONAL LEARNING
AND THINKING SKILLS
END-POINT ASSESSMENT
BY AN INDEPENDENT
PROVIDEREMPLOYEE RIGHTS AND
RESPONSIBILITIES
11
PATHWAYS
There are currently two pathways for Apprenticeships, which are Standards and Frameworks. The differences can be seen below.
Which route is taken will depend on the Apprenticeship programme learners are enrolled on.
12 PROFESSIONAL DEVELOPMENT |
Mentoring is a strong personal development and empowerment tool. It is an effective way of helping people to progress in their careers by supporting, motivating and inspiring others.
Mentoring is a partnership between two people (mentor and mentee) normally working in a similar field or sharing similar experiences. This is a beneficial relationship based upon mutual trust and respect.
A mentor is a guide who can help the mentee to find the right direction in their role and who can help them to develop solutions to career goals. Mentors rely upon their similar experiences to help gain empathy with the mentee and an understanding of their goals. Mentoring provides the mentee with an opportunity to think about career options, progression and personal growth. Apprentices will need a mentor from the same business as them, who the Academy will train.
IMPROVED MOTIVATION
IMPROVED PERFORMANCE
IMPROVED KNOWLEDGE &
SKILLS
THE BENEFITS OF MENTORING
FUNCTIONAL
SKILLS
ENHANCED
ACHIEVEMENT OF
TARGETSDEVELOPING NEW
SKILLS
INCREASED
PRODUCTIVITY GREATER SELF
AWARENESS
REDUCED
CUSTOMER
COMPLAINTS REFINING
EXISTING SKILLS
BETTER
MANAGEMENT OF
‘TALENT’IMPROVED
CONFIDENCE
IMPROVED JOB
SATISFACTION
IMPROVED
CAREER
PROSPECTS
IMPROVED
COMMITMENT TO
ORGANISATION
WHAT IS A
MENTOR?
ABOUT OUR APPRENTICESHIPS
13
FUNCTIONAL
SKILLS
Functional Skills are the essential skills needed for English, Maths and ICT, which are vital to continued learning and career progression.
Problem solving is at the heart of Functional Skills. Learners will be required to apply their knowledge and understanding in a range situations.
Functional Skills are a mandatory element in all Apprenticeships, as well as being stand-alone qualifications in their own right. There are two levels of Functional Skills and different programmes have different requirements, so learners must check with their trainer if they are unsure about which level they need to obtain. Learners will be given support to achieve the required levels for their programme.
Level 1 Functional Skills is equivalent to a GCSE Grade E-D and Level 2 Functional Skills are equivalent to GCSE Grade C-A*. This includes GCSEs obtained from summer 2012 onwards with an Enhanced Functional Content (EFC). Equivalences for the new 1-9 GCSE have not yet been published.
14 PROFESSIONAL DEVELOPMENT |
In general, there are no set requirements to become a learner. The Heathrow Employment & Skills Academy Apprenticeship opportunities are open to anyone over the age of 16, receiving at least minimum wage with an employer who is able to support their journey through mentorship and offline learning.
The level of Apprenticeship they start at will depend on the qualifications the learner has, the tasks they will be undertaking and the Apprenticeship standard matched to their job description. All of the details around this will be mapped prior to any applications.
ANYONE AGED OVER 16
NEW OR CURRENT
EMPLOYEES
RECEIVING MINIMUM
WAGE
EMPLOYED FULL TIME
AN APPRENTICE CAN BE:
LEVEL TYPE EQUIVALENT TO
Level 2 Intermediate 5 GCSEs
Level 3 Advanced 2 A-Levels
Level 4 Higher Education certificate or diploma
Level 5 Higher Foundation degree
Level 6 Degree Bachelor’s degree
Level 7 Degree Masters degree
UNDERSTANDING THE LEVELS
UNDERTAKING
AN APPRENTICESHIP
APPLICATION PROCESS & ADDITIONAL INFORMATION
1
Line Manager or Employee member identifies the need/desire to undertake an Apprenticeship.
3
During a meeting, the process for undertaking an Apprenticeship is discussed along with the Employer/Learner commitment; this includes: an overview of the new Standards, 20% off the job training, End Point Assessment process, coaching and mentoring and all other relevant aspects of the Apprenticeship. The meeting will also cover expectations of the learner, their undertaking of timely submissions of assignments, provision of all evidence in line with the qualification requirements and regular attendance of workshops, 1:1’s, reviews etc.
4
The Line Manager and the learner agree on the Apprenticeship Standard and the Learner submits a formal Application.
6
Successful learners will then be registered for an Induction/Onboarding workshop, where learner expectations are covered and all relevant paperwork pertaining to the individual is completed.
During this session, the learner will receive details/dates of all the workshops planned for the duration of the course (including functional skills where required) to allow for effective time management and planning.
7
The registration is completed by the provider and the learner is now on programme.
2
Depending on internal structure, this is escalated to authorising personnel and an Account Manager at the Academy is contacted.
5
Upon receipt of Application, an Initial Assessment is arranged to assess learner’s suitability and eligibility (level/qualification) including Maths and English. During this assessment, detailed Information, advice and guidance will also be provided.
Over the lifetime of the qualification, the trainer will support the learner with regular 1:1’s and reviews; in addition to the monthly workshops. Trainers will also maintain regular contact with Line Managers so that they are also able to manage timely progression and support of the learner.
THE APPLICATION
PROCESS EXPLAINED
If you are unsure of your Academy contact, then get in touch: [email protected] 0208 759 5978
15
16 PROFESSIONAL DEVELOPMENT |
We want learners to enjoy safe, positive working and learning environments throughout their journey with us. We believe everyone has a right to be safe while learning, on a work placement or in their place of work. Likewise, individuals have a responsibility not to harm other people.
HOW CAN I BE HARMED?
WHAT CAN I DO?
Suffering from some form of abuse can be identified by:
• Being physically hurt or emotionally harmed
• Being made to do something without consent (including sexual acts)
• Bullying, including cyber bullying
Keeping safe and taking control of personal safety:
• Don’t add or accept unfamiliar people on online profiles
• Delete any online contacts who are offensive, threatening or causing trouble
• Share any concerns
• If worried for personal reasons or another learner, contact us below
Bullying can take on different shapes and appear in many forms – some more recognisable than others. It is subjective and affects people differently, but the bottom line is that bullying in any form is unacceptable.
Bullying is a behaviour that is usually repeated over time and that intentionally hurts another individual or group, physically or emotionally.
One person or a group can bully others. Bullying can also take place using social media, such as Facebook and mobile phones. This is called cyber bullying.
WHAT IS BULLYING?
To find out more about Safeguarding or to Report a Concern visit:heathrowacademy.co.uk/safeguarding
PREVENT
STRATEGYSAFEGUARDING
APPLICATION PROCESS & ADDITIONAL INFORMATION
17
PREVENT
STRATEGY
As part of the UK Government’s counter-terrorism efforts to prevent radicalisation and the ideology of extremism, the Prevent Strategy was introduced in 2011. Implementing the Strategy is aimed at identifying and preventing extremist or radicalised behaviour. ‘Prevent’ covers all forms of terrorism, including far right extremism and aspects of non-violent extremism.
It is part of the Academy’s responsibility to protect learners from harm; the Prevent Strategy acts as another form of this protection. We are committed to training staff to recognise signs of radicalisation to protect potentially vulnerable learners.
We value the ethnic differences and backgrounds of all our learners; we believe cultural differences should be celebrated, while also valuing being part of Britain. The Government outlines that British values must be promoted in learning environments, which covers:
• Democracy
• The rule of law
• Individual liberty
• Mutual respect for and tolerance of those with different faiths and beliefs and for those without
faith.
We enforce tolerance and respect in all areas of what we do, in respect of SMSC (spiritual, moral, social and cultural) development. We support learners in exploring controversial issues in a safe learning environment.
BRITISH
VALUES
To find out more about Prevent & British Values visit our website:heathrowacademy.co.uk/prevent-and-british-values
ACCOUNTS/FINANCE
ASSISTANT
An Accounts/Finance Assistant is an integral part of the team responsible for maintaining an efficient and accurate finance function within a business. The Accounts/Finance Assistant is responsible for assisting the team of accountants with junior accounting duties. An Accounts/Finance Assistant’s work could include basic bookkeeping activities, working with sales and purchase ledgers and running calculations to ensure that records and payments are correct.
ENTRY REQUIREMENTS
Individuals without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the End Point Assessment.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Can explain different legal entities and organisational structures
Ability to examine data to identify issues
Build working relationships within own team
Aware of elements of commercial law that may have an impact when working in accountancy
Good listening and speaking skills to be able to communicate effectively
Deliver excellent service, identifying and meeting or exceeding customer expectations
Understand corporate social responsibility (CSR), ethics and sustainability within organisations
Ability to maintain the security of accounting information using passwords and other appropriate measures
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Aware of basic accountancy concepts and double entry bookkeeping
Avoids jargon and uses the correct technical terms where appropriate
Display an ongoing commitment to learning and self-improvement
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
LEVEL 2
LENGTH 15 MONTHS
19
FORMWORK
Formwork is internationally recognised as an innovative technique that is used to form concrete structures across the entire infrastructure, from constructing: roads, rail, bridges, underground structures to high-rise concrete buildings. Formworkers contribute to the construction of projects through the preparation, installation and quality management of all stages of the formwork and falsework process. Also, Preparing falsework that provides temporary support structures for forms and undertake formwork.
ENTRY REQUIREMENTS
Apprentices without Level 1 English and Maths will need to achieve this level during the apprenticeship and take the test for Level 2 English and Maths prior to taking end point assessment.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
How to form, assemble repair, erect and strike formwork
Communicate in a clear and appropriate manner
Logically think using clear and valid reasoning when making decisions
The different and safe techniques required to move, handle and store resources
Adjust communication to suit different situations, individuals or teams
Proactive and take ownership of assigned tasks and effectively manage own time
The material application relevant in accordance with the contract specification and planning
Demonstrate knowledge of planning and able to undertake different methods of construction used to build structures productively
Work effectively with others and complete work in a reliable and productive manner
The principles of health, safety and welfare and how it must be applied in relation to work
Form and assemble horizontal and vertical formwork as per design drawings
Take ownership of own development by assessing own skills
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
LEVEL 2
LENGTH 18-24 MONTHS
20 PROFESSIONAL DEVELOPMENT | INTERMEDIATE LEVEL 2
21
BUSINESS ADMINISTRATION
FRAMEWORK
LEVEL 2
LENGTH 15-18 MONTHS
Business Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public, private and charitable sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business Administrators develop key skills and behaviours to support their own progression towards management responsibilities.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, Apprentices will be required to have or have achieved Level 1 English and Maths and to have taken Level 2 English and Maths prior to completion of their Apprenticeship.
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand laws and regulations that apply to their role including: data protection, health & safety and compliance
Skilled in the use of multiple IT packages and systems relevant to the organisation
Able to accept and deal with changing priorities related to both their own work and to the organisation
Principles of providing administrative services
Produce accurate records and documents
Willingness to learn new techniques and methods
Understand the organisation’s internal policies and key business policies relating to the sector
Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
Show exemplary qualities that are valued, including integrity and reliability
Understand how their work benefits the organisation
Exercise productivity and good judgement
Manage personal performance and development
22 PROFESSIONAL DEVELOPMENT |
CUSTOMER SERVICE
PRACTITIONER
LEVEL 2
LENGTH 15-18 MONTHS
This Apprenticeship is suitable for people working in a range of customer service roles. The Level 2 Customer Service Practitioner programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction. This programme will provide the training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business. In addition, personal organisation, presentation and self-development will be key areas developed.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, Apprentices will be required to have or have achieved Level 1 English and Maths and to have taken Level 2 English and Maths prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand their role and responsibility within their organisation
Prioritise their own workload/activity and work to meet deadlines
Take ownership for keeping their service knowledge and skills up-to-date
Know the purpose of the business and what ‘brand promise’, core values and service culture means
Use a range of questioning skills, including listening and responding in a way that builds rapport
Frequently and consistently communicate and work with others
Understand who customers are and the difference between internal and external customers
Provide clear explanations Consider personal goals and proposes development that would help achieve them
Know the internal policies and procedures
Able to organise themselves Uphold the organisation’s core values and service culture
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
INTERMEDIATE LEVEL 2
GROUNDWORKER
Groundworkers are the first tradespeople onto a construction and civil engineering site. They work closely with supervisors and engineers in interpreting design specifications to prepare the site for structural building works.
Groundworkers continue their work throughout the construction phase, working with all on-site construction trades, such as bricklayers and plant operatives, up to and including the final completion activities of the project.
ENTRY REQUIREMENTS
Individuals without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the End Point Assessment.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
The differences between modern and traditional construction methods
Install and test basic drainage and ducting
Apply equality, diversity and inclusion in dealing with others.
Why, when and how health and safety control equipment should be used when undertaking groundworks
Use and maintain power tools and equipment including: compactor plates and boning rods
Take responsibility for safe completion of work
Basic awareness of environmental and health hazards e.g. Japanese knotweed and asbestos
Interpret and follow verbal and written work instructions from supervisors and site managers
Use clear and valid reasoning when making decisions to undertake work instructions
The techniques to handle and move loads manually and with mechanical aids
Minimise stock loss through accurate administration
Use own time effectively to complete work instructions to schedule and always be ready for work on time
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
LEVEL 2
LENGTH 18-24 MONTHS
23
24 PROFESSIONAL DEVELOPMENT |
A Hospitality Team Member can work in a range of establishments, for example: bars, restaurants, cafés, conference centres, banqueting venues, hotels or as contract caterers. The role is very varied and although Hospitality Team Members tend to specialise in one area, they have to be adaptable and ready to support team members across their business. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge, such as recognising customer needs and working as part of a team to ensure that every customer feels welcomed and looked after.
HOSPITALITY
TEAM MEMBER
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, Apprentices will be required to have or have achieved Level 1 English and Maths and to have taken Level 2 English and Maths prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Recognise customer profiles in hospitality and how customers have different needs
Comply with legal requirements to avoid risks
Demonstrate the ability and confidence to deputise for the line manager when necessary
Appreciate the importance of hospitality behaviours, such as personal conduct
Prepare and organise own work, for example promptly arriving for shifts
Confidently demonstrate a belief in the products
Know how to support and influence the team positively
Deliver excellent customer service in line with the business
Operate in a fair and professional manner
Know how to support and influence the team positively, recognising how team members are dependent on each other
Support team members to ensure that the products and services delivered are of a high quality
Take feedback from customers seriously and actively improve own customer service in line with business
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
LEVEL 2
LENGTH 15-18 MONTHS
INTERMEDIATE LEVEL 2
25
LARGE GOODS
VEHICLE (LGV) DRIVERLEVEL 2
LENGTH 15-18 MONTHS
Large Goods Vehicle (LGV) Drivers work across a wide range of business and sub-sectors and are a vital part of every industry’s supply chain. They have been described as crucial to UK PLC due to the role they play across all sectors.
This role is suitable for Apprentices who hold a valid UK driving licence (Category B – Car licence) prior to commencing the Apprenticeship. The Apprentice will be working in a driving role that will enable them to conduct driving duties and must be at least 18 years old when obtaining their LGV licence.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, Apprentices will be required to have or have achieved Level 1 English and Maths and to have taken Level 2 English and Maths prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Fully comply with appropriate legislation and regulation
Drive safely and efficiently (SAFED) on public and private roads, and manoeuvre the vehicle in restricted spaces
Consistently demonstrate integrity, credibility, honesty and personal drive
Use appropriate methods to communicate effectively with customers and colleagues in line with organisational standards
Use relevant equipment and machinery safely and efficiently, to ensure the safe handling of customer goods
Show willingness to accept changing priorities and adapt well to new work patterns
Prepare the vehicle and the load for deliveries
Take ownership for own performance and training
Fully comply with appropriate legislation and regulation
Take responsibility for own safety and that of others
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
26 PROFESSIONAL DEVELOPMENT |
RETAILER
The main purpose of a Retailer is to assist customers when they purchase products and services, which requires a good understanding of: the stock being sold, the variety of ways customers can shop and the ability to process payments, for example using a till.
This Apprenticeship is aimed at individuals working as Customer Service/Retail Assistants who may already have a basic competence in retail skills and require a wider range of abilities and responsibilities to progress.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, Apprentices will be required to have or have achieved Level 1 English and Maths and to have taken Level 2 English and Maths prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Identify the organisation’s vision, objectives and brand standards
Establish a good rapport with customers
Adopt an approachable and friendly manner
Understand the principles of operating commercially and supporting the overall financial performance of the business
Deliver a sales service that meets customers’ needs and balances the financial performance of the business
Take ownership and responsibility to identify stock issues and take action to address them
Know how to maintain appropriate levels of the right stock to meet customer demand
Positively interact with customers, using business relevant methods
Act credibly and with integrity on all matters that affect financial performance
Know the customer profile of the business
Minimise stock loss through accurate administration
Demonstrate personal drive
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
LEVEL 2
LENGTH 15-18 MONTHS
INTERMEDIATE LEVEL 2
27
SUPPLY CHAIN
WAREHOUSE OPERATIVELEVEL 2
LENGTH 15-18 MONTHS
Suitable for those working or wanting to work in a variety of warehouse environments where activities may include: taking deliveries, checking for damaged or missing items, storing goods, moving stock, picking and packing orders, loading goods for dispatch, maintaining stock records and documentation, cleaning, the safe use of a range of equipment, machinery and vehicles. Warehouse Operatives communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, Apprentices will be required to have or have achieved Level 1 English and Maths and to have taken Level 2 English and Maths prior to completion of their Apprenticeship.
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Safe driving and/or operating techniques
Operate and handle equipment safely and efficiently
Demonstrate integrity, credibility, honesty, positivity and personal drive
Safe use of equipment and machinery Use IT applications and other relevant technology and systems related to the role
Take ownership for own performance and training
Use of warehouse systems and processes
Safely and efficiently load and unload items into and from vehicles etc.
Show personal commitment tominimising the effect of workactivities on the environment
Relevant understanding of regulation and legislation
Use correct equipment and procedures
ASSISTANT ACCOUNTANT LEVEL 3
LENGTH 15-18 MONTHS
An Assistant Accountant provides support to internal and external customers and will work predominately either as an assistant accountant within practice or alternatively, within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry to month end management accounts and/or year-end financial statements.
The Assistant Accountant may find themselves involved in regulatory financial requirements.
ENTRY REQUIREMENTS
Individual employers set the selection criteria, but this is likely to include 5 GCSEs, including Maths and English. Some employers will accept other relevant qualifications and experience.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Relevant ethical standards Consistently deliver high quality Take initiative for own development
Understand the organisations business strategy
Effectively records and analyses financial data at the appropriate level
Identifies opportunities to actively engage in the wider business
Understand how to enter accounting transactions and perform a reconciliation
The ability to communicate financial information in a way that non-finance staff can interpret
Organise work effectively and achieve required results within deadlines
Understand the basic elements of double entry bookkeeping and accounting standards
Able to maintain the security of accounting information
Apply a transparent and objective manner in all actions and interactions
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
29
30 PROFESSIONAL DEVELOPMENT |
BUSINESS
ADMINISTRATION
LEVEL 3
LENGTH 18-24 MONTHS
Business Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business Administrators develop key skills and behaviours to support their own progression towards management responsibilities.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand organisational purpose Skilled in the use of multiple IT packages and systems
Able to accept and deal with changing priorities
Know organisational structure Produce accurate records and documents
Take responsibility for their own work
Understand laws and regulations that apply to the role
Exercise productivity and good judgement; making effective decisions based on sound reasoning
Demonstrate taking responsibility for team performance and quality of projects delivered
Understand the applicability of business principles
Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
Show exemplary qualities that are valued including: integrity, reliability and self-motivation
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
ADVANCED LEVEL 3
31
CUSTOMER
SERVICE SPECIALIST
A Customer Service Specialist is a ‘professional’ for direct customer support within all sectors and organisation types. They are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. As an expert in the organisation’s products and/or services, they share knowledge with the wider team and colleagues. They may gather and analyse data and customer information that influences change and improvements in service; utilising both organisational and generic IT systems to carry out the role.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
LEVEL 3
LENGTH 18-24 MONTHS
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand what continuous improvement means in a service environment
Find solutions that meet the organisation’s needs, as well as the customer requirements
Work effectively and collaboratively with colleagues at all levels to achieve results
Understand the organisation’s current business strategy in relation to customers and make recommendations for its future
Demonstrate a continuous improvement and future focussed approach to customer service
Share knowledge and experience with others to support colleague development
Understand and critically evaluate the possible journeys of customers
Use written and verbal communication to simplify and provide complex information
Personally commit to and take own-ership for actions to resolve customer issues
Understand what drives loyalty, retention and satisfaction
Provide a positive customer experience Adopt a positive and enthusiastic attitude
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
DIGITAL ENGINEERING
(BIM)TECHNICIAN
LEVEL 3
LENGTH 36 MONTHS
Digital Engineering Technicians produce detailed solutions to achieve the optimum performance of built environment projects via digital models and presentations using software and electronic visualisations. Apprentices will typically support Digital Engineers or other functional specialists in completing complex tasks using digital engineering techniques. As part of the Apprenticeship, individuals will gain BTEC Level 3 Construction and the Built Environment and NVQ Level 3 Diploma in Built Environment Design.
ENTRY REQUIREMENTS
The typical entry requirements for this Apprenticeship will be five GCSEs or equivalent, including Maths and English; or a Level 2 Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand sustainability issues Prepare initial design briefs Understand the importance of equality
Awareness of DE objectives set by Clients and Employers
Assess and report on quality standards of the projects
Work with others and demonstrating collaborative behaviours.
Aware of the structure of the construction industry and its respective sectors
Prepare simple commercial schedules and reports demonstrating digital workflows
Understand personal strengths and weaknesses and show development of personal effectiveness
Understand the importance of project planning and resourcing
Assess, identify and record the environmental impact of project
Focus on areas for process improvement
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
32 PROFESSIONAL DEVELOPMENT | ADVANCED LEVEL 3
33
DIGITAL
MARKETING (CIM/BCS)
Suitable for those working or wanting to work towards implementing digital campaigns across a variety of online and social media platforms to drive customer acquisition, engagement and retention. A Digital Marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign.
ENTRY REQUIREMENTS
Typically, an Apprentice will have GCSEs, ’A’ Levels, a Level 2 Apprenticeship or other relevant qualifications, and relevant experience.
LEVEL 3
LENGTH 18-24 MONTHS
SUMMARY OF LEARNING
This Apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their Apprenticeships are eligible to apply for registration.
Completion of the Apprenticeship would also allow access to join as an Affiliate (Professional) member of the CIM (Chartered Institute of Marketing) and/or Associate membership of BCS.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Marketing principles Problem solving Take responsibility
Customer relationship marketing Able to create a productive, professional working environment
Initiative
Digital and social media strategies Able to work with a range of internal and external people
Analytical
Deliver digital marketing campaigns Communication Organised
EXAMPLE MODULES
34 PROFESSIONAL DEVELOPMENT |
Hospitality Supervisors work across a wide variety of businesses, including: bars, restaurants, cafés, conference centres, banqueting venues, hotels or as Contract Caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically deliver fantastic customer service and motivating a team is essential to their role. The standard is split into seven different specialist routes: Food & Beverage Supervisor, Bar Supervisor, Housekeeping Supervisor, Concierge Supervisor, Front Office Supervisor, Events Supervisor and Hospitality Outlet Supervisor.
HOSPITALITY
SUPERVISOR
LEVEL 3
LENGTH 18-24 MONTHS
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand the financial operations of hospitality businesses and know how to source and use financial information
Implement sales and Marketing strategies in own area, ensuring team are fully supported to deliver them
Positively support the benefits of working within standard business operating procedures
Understand how own business area interacts with others
Plan, resource and organise the team Be solution focussed and remain calm under pressure
Identify the knowledge and skills required of hospitality teams
Operate within budget, exercising strict resource control and minimising wastage
Operate astutely and credibly on all matters that affect business finance
Know the marketing and sales activities of the business
Make suggestions for future sales and Marketing activities
Champion the responsible use of technology
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
ADVANCED LEVEL 3
35
HR SUPPORT (CIPD)
Suitable for those working or wanting to work in a medium to large organisation as part of the HR function, delivering front line support to managers and employees, or an HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes ranging from: transactional to relatively complex, from recruitment through to retirement, using HR systems to keep records, providing relevant HR information to the business and working with the business on HR changes.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, Apprentices without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
LEVEL 3
LENGTH 18-24 MONTHS
SUMMARY OF LEARNING
The employers are keen to drive up professionalism and standards within HR, so the Assessment Plan contains suggested qualifications/units that employers can use to ensure robust technical knowledge. The Apprentice will complete the level 3 Certificate in HR Practice.
Successful completion of this standard will enable the individual to apply for Associate Membership (Assoc CIPD) of the Chartered Institute of Personnel and Development (CIPD).
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Business understanding Service delivery Honesty
HR legislation and policy Problem solving Integrity
HR function Process improvement Flexibility
HR systems and processes Managing HR information Resilience
36 PROFESSIONAL DEVELOPMENT |
INTERNATIONAL FREIGHT
FORWARDING SPECIALISTLEVEL 3
LENGTH 18-24 MONTHS
International Freight Forwarding Specialists ensure that their company and clients remain compliant with import and export laws and regulations. They understand customs rules and regulations, terms of trade and know when to escalate issues. They have skills around customs procedures, classification of goods, modes of transport and relevant documentation.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand the commercial basis for the consolidation of goods being moved across the world
Accurately enter data regarding goods being imported or exported
Highly organised, careful and diligent in data entry and written work
The principles underpinning regulatory systems that apply to freight forwarding
Deal with the effects of currency conversion on pricing and invoicing calculations
Show commercial acumen, is entrepreneurial and proactive
The range and characteristics of road, ocean and air transport
Demonstrate good sales and customer service skills
Demonstrate teamwork
Business accountancy and taxation principles, commercial invoicing and billing
Book, plan and monitor international shipments – using manual or ICT systems
Communicate accurately and effectively with colleagues and customers
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
ADVANCED LEVEL 3
37
RETAIL TEAM
LEADER SUPERVISORLEVEL 3
LENGTH 18-24 MONTHS
Retail Team Leader Supervisors provide vital support to managers, delivering exceptional customer service and a positive experience to customers. They may have to deputise for managers in their absence. The role is dynamic and in any given day can involve a variety of different functions. Most significantly, Retail Team Leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensure team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand the purpose of the business, including: its vision, objectives and brand
Communicate sales targets to the team and support them
Act as a role model to champion excellent customer service
Understand the customer profile of the business
Monitor customer enquiries and service requirements
Proactive in looking for cost effective sales opportunities
Know methods of merchandising throughout the retail operation
Work with the team to maintain brand / business standards
Promote all products and confidently, demonstrating excellent knowledge
Understand how to organise the team on a daily basis to achieve objectives
Ensure team replenish and maintain merchandising according to business requirements
Communicate and encourage the merchandising principles and standards to the team
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
38 PROFESSIONAL DEVELOPMENT |
SENIOR CHEF IN
PRODUCTION COOKINGLEVEL 3
LENGTH 18-24 MONTHS
Senior Production Chefs may lead a brigade team or may support the Head Chef in larger establishments. They report activities to the Head Chef or appropriate line manager. They supervise production chef teams in a variety of kitchen environments, for example: schools, hospitals, the Armed Forces, care homes and high street casual dining or pub kitchens. A Senior Chef would supervise and contribute to the production of centrally developed and standardised recipes and supervise the production of dishes to meet specific dietary requirements.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
The importance of keeping up-to-date with product range and brand development
Monitor and ensure the effective implementation of food safety management
Be solution focused when dealing with unexpected challenge
How to operate efficiently to deliver profit margins
Effectively use techniques that support cost reduction
Be diligent in ensuring safe and hygienic practises are followed
The importance of monitoring the team’s understanding and compliance with all relevant industry specific regulations
Supervise the production of centrally developed menu items and dishes according to organisational specifications
Strive to achieve the required outcome and support positive, open communi-cations that help team members
The organisation or brand specifications and how to use them to produce dishes
Maintain harmony across the team and with colleagues in other parts of the organisation
Take pride in their role through a consistently positive and professional approach
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
ADVANCED LEVEL 3
39
A Team Leader/Supervisor is a first line management role with operational/project responsibilities, or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include: managing projects, supporting, managing and developing team members, planning and monitoring workloads.
TEAM LEADER
SUPERVISOR
LEVEL 3
LENGTH 18-24 MONTHS
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand how organisational strategy is developed
Able to organise and manage resources and risks and monitor progress
Flexible to the needs of the organisation
Understand HR systems and legal requirements
Able to communicate organisation strategy and team purpose
Open, approachable, authentic, and able to build trust with others
Understand the project life-cycle and roles
Able to organise, prioritise and allocate work
Determination when managing difficult situations
Understand organisational governance and compliance, and how to deliver Value for Money
Able to build a high-performing team by supporting and developing individuals
Positive and adaptable, responds well to feedback and need for change
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
ELECTRICAL INSTALLATION /
MAINTENANCE TECHNICIAN
40 PROFESSIONAL DEVELOPMENT |
QUANTITY SURVEYING
TECHNICIAN
LEVEL 3
LENGTH 18-24 MONTHS
The Quantity Surveying Technician Apprenticeship is designed as an entry level into Surveying. The Apprenticeship develops the knowledge, skills and behaviours required for a career as a Surveying Technician or for progression to the Chartered Surveyor Degree Apprenticeship at Level 6.
Potential pathways include: Building Surveying Technician, Valuation Surveying Technician and Consultant (Professional) Quantity Surveying Technician.
ENTRY REQUIREMENTS
The entry requirement for the Apprenticeship will typically be five GCSEs at Grade C or higher, including Maths and English or a Level 2 Apprenticeship in a Construction or Property related discipline.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand the technology of low-rise buildings, including materials
Procurement and contracts Provide a high standard of service
Outline the English legal system, Law of Contract and Law of Tort
Building pathology Treat others with respect
Be aware of economic principles and the operation of economic and property/construction markets
Costing and cost planning of construction works
Act in a way that promotes trust in the Surveying profession
Understand key mathematical principles of measurement
Land, property and planning law Provide a high standard of service
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
ADVANCED LEVEL 3
ELECTRICAL INSTALLATION /
MAINTENANCE TECHNICIANLEVEL 3
LENGTH 48 MONTHS
Electricians install, maintain and repair electrical systems in industrial, commercial and domestic environments. Electricians might work in both indoor and outdoor settings. Electrical equipment and systems may include switchboards, motors, cables, fuses, thermal relays.
Electricians are able to work on their own proficiently and work without immediate supervision in the most efficient and economical manner.
ENTRY REQUIREMENTS
Apprentices without level 2 English and mathematics will need to achieve this level prior to completion of their apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand practices and legislation Apply correct practices and principles Exercise responsibilities ethically
Understand and apply the principles, practices and legislation for testing
Apply health and safety and environmental regulations
Work reliably and effectively without close supervision
Understand and apply the practices and procedures for the preparation and installation of wiring systems
Apply the principles of planning and selection for the installation of Electrotechnical equipment
Work effectively with colleagues, other trades, clients, suppliers and the public
Use engineering knowledge and understanding to apply technical and practical skills
Oversee and organise the work environment
Maintain and enhance competence in own area
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
41
43
ASSOCIATE
PROJECT MANAGER (PMQ)LEVEL 4
LENGTH 24 MONTHS
Suitable for those managing or wanting to manage a project team, to ensure projects are successfully planned, implemented and achieved. Associate Project Managers need good planning, organisation, leadership, management and communication skills. Projects can be defined and delivered within different contexts, across diverse industry sectors; they can be large or small. Every project needs to be managed to ensure its success. An Associate Project Manager knows what needs to be achieved. This programme will be supported by the attainment of the APM Project Management Qualification (PMQ).
ENTRY REQUIREMENTS
Typically, candidates will have achieved a grade C or above in at least 5 GCSEs including English and Maths, either before or during the Apprenticeship. Apprentices will be required to achieve level 2 qualifications in English and Maths prior to taking End-point Assessment.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Project leadership Quality management Collaboration and team work
Budgeting and cost control Resource management Leadership
Project risk and issue management Schedule management Drive for results
Contract management and procurement
Communication management Integrity, ethics, compliance and professionalism
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
44 PROFESSIONAL DEVELOPMENT | HIGHER & DEGREE LEVEL 4-7
DATA
ANALYST (SFIA)
LEVEL 4
LENGTH 18-24 MONTHS
Suitable for those working or wanting to work towards collecting, organising and studying data to provide business insight. Data Analysts are typically involved with managing, cleansing, abstracting and aggregating data and conducting a range of analytical studies on that data. They work across a variety of projects, providing technical data solutions to a range of stakeholder/customer issues.
ENTRY REQUIREMENTS
Typically, an Apprentice may already have five GCSEs and/or ’A’ levels; a Level 3 Apprenticeship; other relevant qualifications and experience; or, an aptitude test with a focus on functional Maths.
SUMMARY OF LEARNING
The apprenticeship includes BSC Level 4 Diploma in Data Analysis Tools and BCS Level 4 Diploma in Data Analysis Concepts. . As added value all of our Data Analyst apprentices will complete a Certificate of Higher Education (120 HE credits*).
Below is an example of some of the modules that are covered during the Apprenticeship:
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Data protection and legal issues Identify, collect and migrate data Logical and creative
Data life cycle Perform database queries Analytical
Processes and tools used for data integration
Use a range of analytical techniques Thorough and organised
Apply industry standard tools and methods for data analysis
Assist with data quality checking and cleansing
Initiative
45
PROCUREMENT
& SUPPLY (CIPS)
LEVEL 4
LENGTH 24 MONTHS
The work of Procurement and Supply Professionals include the process of procurement, or buying goods and services. However, these roles can be much broader than just procurement and can extend to a huge range of related commercial activity, such as influencing policy. The variety of goods and services that Procurement Professionals are responsible for is vast, goods could range from buying a plane to negotiating new stationary supply. This programme will be supported by the attainment of a Level 4 Diploma with the Chartered Institute of Procurement & Supply (CIPS).
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand the organisation’s commercial strategy and policies
Liaise, negotiate and undertake proactive actions with suppliers
Maintain effective partnerships with suppliers and customers
Show understanding of the market, regulatory environment, supplier and service landscape
Use a range of contract and supplier performance monitoring
Always take into account diverse stakeholder needs and requirements
Financial awareness that enables a focus on achieving efficiencies and continuous improvement
Take responsibility for activities, such as change control and managing contractual obligations
Maintain an economic, long-term focus whilst considering the objective of achieving value for money
The difference between public and private sector procurement life-cycles
Liaise, negotiate and undertake proactive actions with suppliers and stakeholders
Be responsive, innovative and seek out opportunities to create effective change
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
46 PROFESSIONAL DEVELOPMENT |
RETAIL
MANAGER
LEVEL 4
LENGTH 18-24 MONTHS
Retail Managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand/business. It is a diverse role that includes leading and developing a team to achieve business objectives and working with a wide range of people; requiring excellent communication skills. Maximising income and minimising wastage are essential to the role and therefore, individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business.
ENTRY REQUIREMENTS
Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Understand key drivers of customer journeys and how managing positive customer experiences increases sales
Lead the team to achieve and exceed business objectives through forward planning
Instil values which embrace the benefits of working in a culturally diverse environment
Know the key factors influencing a marketing plan such as, product launch and life cycle
Ensure the team carry out activities in line with business and brand values that actively market the business
Take overall accountability and responsibility for the customers’ experience
Understand the importance of upholding brand reputation
Provide clear direction and leadership to the team
Demonstrate commercial acumen and confidence
Understand different leadership styles used in retail
Manage the customer experience Influence, challenge and involve others, aligning personal values
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
HIGHER & DEGREE LEVEL 4-7
47
OPERATIONAL
DEPARTMENTAL MANAGERLEVEL 5
LENGTH 24 MONTHS
An Operations/Departmental Manager is someone who manages teams and/or projects and achieves operational or departmental goals and objectives as part of the delivery of the organisations strategy. They are accountable to a more Senior Manager or business owner. Key responsibilities may include: creating and delivering operational plans, managing projects, leading and managing teams, managing change and financial and resource management. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Know how to set up and manage a project using relevant tools and techniques
Able to input into strategic planning and create plans in line with organisational objectives
Open, approachable, authentic and able to build trust with others
Understand business finance: how to manage budgets and financial forecasting
Able to reflect on own performance, working style and its impact on others
Seeks the views of others and values diversity
Understand time management techniques
Identify risk and their mitigation Demonstrates resilience and account-ability
Understand approaches to partner, stakeholder and supplier relationship management
Able to monitor budgets, provide reports and consider financial implications of decisions
Determination when managing difficult situations and seeks new opportunities
ENTRY REQUIREMENTS
The entry requirement for this Apprenticeship will be decided by each employer but may typically be five GCSEs at Grade C or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the End-Point Assessment.
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
48 PROFESSIONAL DEVELOPMENT |
HR PARTNER/
CONSULTANT (CIPD)LEVEL 5
LENGTH 18-36 MONTHS
This role is suitable for individuals with HR expertise who are in a more senior role and who provide and lead the delivery of HR solutions to business challenges. They could be in a generalist role, where they provide support across a range of HR areas – likely to be the core HR option; or a specialist role, where they focus on and have in depth expertise in a specific area of HR.
ENTRY REQUIREMENTS
Typically, an Apprentice may already have five GCSEs at Grade C or higher and/or have completed a Level 3 Apprenticeship. Additionally, has previous experience working in an HR role with some level of responsibility.
SUMMARY OF LEARNING
The Apprentice will complete a CIPD Level 5 Intermediate Certificate in Human Resource Management.
Apprentices without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.
Below is an example of some of the modules that are covered during the Apprenticeship:
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
HR technical expertise HR Consultancy Flexibility
Business understanding Providing support and guidance Resilience
HR Function Building HR capability Productivity
MI and Technology HR information analysis Positivity
HIGHER & DEGREE LEVEL 4-7
49
CHARTERED
MANAGER
LEVEL 6 (DEGREE)
LENGTH 36-60 MONTHS
Suitable for Professional Managers who have significant management responsibilities and who want to develop all aspects of their management, leadership skills, knowledge, self-awareness and behaviours. These include: strategic decision making, setting direction and achieving results, building and leading teams, clear communication, developing skills and motivating others, fostering inclusive and ethical cultures, leading change, project management, financial management, innovation, risk management, leading change, project management, financial management, innovation, risk management and developing stakeholder relationships.
ENTRY REQUIREMENTS
Typically candidates will have ’A’ levels (or equivalent) or existing relevant Level 3 qualifications, English and Maths and ICT at Level 2. Other relevant or prior experience may also be considered as an alternative. Candidates should be capable of managing complexity and delivering impact at a strategic and/or operational level, with management and leadership responsibility for setting and delivering organisational objectives through a wide range of functions.
CORE DISCIPLINES
Organisational strategy & operational planning
Business finance
Sales and marketing strategies
Project management
Digital business & new technologies innovation
Developing collaborative relationships
50 PROFESSIONAL DEVELOPMENT |
DIGITAL & TECHNOLOGY
SOLUTIONS
LEVEL 6 (DEGREE)
LENGTH 36-60 MONTHS
Technology Solutions Professionals provide technology enabled solutions to internal and/or external customers in a range of areas, including: software, business and systems analysis, cyber security, data analysis and network infrastructure. Candidates should be confident, competent and capable Technology Solutions Professionals who are able to operate in a range of related roles. There are five pathways available: Data Analyst, IT Consultant, Cyber Security Analyst, Software Engineer or Business Analyst.
ENTRY REQUIREMENTS
Candidates will need A -Levels or other equivalent Level 3 qualifications and English and Maths at Level 2.
CORE DISCIPLINES
Technology solutions for competitive advantage
Contemporary techniques for design, developing and testing
Data management systems
Technology investments
Critical analysis
Cyber security
IT project management
HIGHER & DEGREE LEVEL 4-7
51
CHARTERED
SURVEYOR (MRICS)
LEVEL 6 (DEGREE)
LENGTH 60 MONTHS
This Apprenticeship will develop the technical, interpersonal behavioural skills, knowledge and competence outcomes that are required for Chartered Surveyors to work effectively within a range of working environments. It includes a BSc (Hons) Degree Qualification and qualification as a full chartered member of the Royal Institution of Chartered Surveyors (MRICS).
Potential pathways include: Project Management Valuation, Commercial Real Estate and Building Surveying.
ENTRY REQUIREMENTS
96 UCAS tariff points (2017 UCAS Tariff) or an equivalent level of attainment through recognised qualifications not included in the UCAS tariff. Or to have completed an Advanced Apprenticeship in Surveying / Advanced Apprenticeship in Construction Technical, through which a Construction and Built Environment Diploma with a minimum DD profile was obtained and a Construction and Built Environment Extended Diploma with a minimum MMM profile was obtained.
KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES
Methods of providing information, data and advice
Identify Construction materials in complex buildings
Be an ambassador for the organisation and the RICS
The role of legal advisers Health and Safety legislation Act with integrity
Techniques for data analysis Apply Construction technology Manage a client instruction
Law of property or law relating to building contracts
Manage client instructions from engagement to completion
Promotes themselves and their firm or organisation in a positive way
SUMMARY OF LEARNING
Below is an example of some of the modules that are covered during the Apprenticeship:
52 PROFESSIONAL DEVELOPMENT |
SENIOR
LEADER
LEVEL 7 (MBA)
LENGTH 36-60 MONTHS
Suitable for Professional Managers with senior management responsibilities. This may include formal governance/director responsibilities, such as market trends and environmental influences, identifying longer-term opportunities and risks. Through inclusive leadership, candidates will be responsible for developing ethical, innovative and supportive cultures with the ability to deliver results; with responsibility for those in senior positions or significant organisational budgets.
ENTRY REQUIREMENTS
A minimum of three years’ experience in a managerial, professional or technical role, so that Apprentices have a practical business base from which to build their MBA learning, as well as an honours degree awarded by a recognised UK university.
CORE DISCIPLINES
Managing people
Organisational management
Financial and management accounting principles
Marketing
Operations and supply chain management
Change management
Vital collaboration
HIGHER & DEGREE LEVEL 4-7
APPRENTICESHIP | MANAGEMENT | HOSPITALITY ASSOCIATE PROJECT MANAGER | CIPS | AIRSIDE SIPS | RETAILER | DATA ANALYST | HR SUPPORTTEAM LEADING | HEATHROW EMPLOYMENT & S CHEF | PROJECT MANAGER | CUSTOMER SERVICEHUMAN RESOURCES | CHARTERED MANAGER | DIGITAL MARKETING | RETAILER | HR SUPPORTDIGITAL & TECHNOLOGY SOLUTIONS | DEGREETRAINING | FUNCTIONAL SKILLS | DEGREE LEVELTEAM LEADING | TEAM LEADER SUPERVISORHIGHER LEVEL | PROCUREMENT & SUPPLY | CIPDRETAIL TEAM LEADER SUPERVISOR | MARKETINGFREIGHT FORWARDING SPECIALIST | TRAINING
For more information on what we do or if you have any questions contact:
Working in partnership with:
0208 759 [email protected]/academy
T:E:W:
© Heathrow Airport Limited 2020 INT0002 V2 0120 | Correct at time of printing Jan 2020