July 24, 2014

Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  Building a Business Continuity Plan

•  Katie Merrill, B-Lynk

•  ANPI News

•  Recent Hires

•  Promotions

•  On the Road

•  Q&A

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  CEO and Founder of B-Lynk, Inc. B-Lynk provides training solutions for Hosted UC providers, specializing in the BroadSoft-BroadWorks Platform.

•  Founded in 2010 to provide easy to use training tools for end-users of Hosted UC services and training solutions for service provider’s sales teams. B-Lynk is currently working with 40+ service providers globally and Katie has over 8 years of experience with the BroadSoft-BroadWorks platform and Hosted UC solutions.

•  Director of Client Services - Telovations, Inc (now Bright House Networks) Lead customer on-boarding operations (Tier 1 Support, Provisioning and Project Management) to ensure an exceptional experience for new customers during the implementation process.

•  Direct of Sales – Telovations, Inc (now Bright House Networks). Sold Hosted UC (small business and Enterprise accounts), landed 150 new customers and over 3000 seats for the (at the time) start-up.

•  Prior to Telephony, she held supply chain management and operations roles at both General Mills and the Mosaic Company.

•  Bachelor’s Degree from Iowa State University

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

Why is Business Continuity Planning important to businesses?

•  Keep business running in the wake of an emergency

•  Essential to remain competitive

Common Communication System Requirements:

•  24x7 access

•  Web based so disaster recovery plans can be implemented from anywhere

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  Do you have an existing Business Continuity plan today?

•  If so – does it incorporate your communications/phone system? If so – how?

•  If not, what business processes will take place in the event your business is struck?

•  Do you want customers to be able to reach you no matter what?

•  How will employees communicate with each other?

•  How will employees communicate with customers?

•  Present design options using Auto Attendants, Hunt Groups, Voicemail boxes, VIPresence and Call Forward Not Reachable.

•  Provide a visual call flow.

•  Remind them to test their system – with ANPI VIP it’s easy!

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

1 Sales Hunt

Group X6001

2 Billing

3 Voicemail X

1234

Business Continuity Call Flow

BC Auto

Attendant

(X5001) Main Number

Sue-Detroit

Joe-Chicago

Sam-Atlanta

Des Monies HQ:

712.555.0100

General Voicemail:

*551234

emergency@abccompany.com

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  Auto Attendants •  Route calls to another office location, remote users or hunt

groups. •  Hunt Groups

•  Hunt to remote users, workers using mobility features, another office location

•  Call Forwarding Not Reachable •  Route calls to another off-net device automatically if service

is lost •  VIPresence

•  Enables employees to communicate with customers and each other – from anywhere.

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  Used to route callers to other offices, hunt groups that contain users that are distributed across geographies or any off-net number or voicemail box in the case of a disaster.

•  Greetings can easily be updated (from anywhere) to notify callers of emergency information.

•  Can be pre-configured or modified on-demand from the Customer Administration Portal.

•  It is never ‘down!’

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  Hunt Groups are used to distribute calls to users - regardless of location.

•  Business Continuity Plans might be designed to route callers to hunt groups of users that are working remotely or to groups of users that are located in a different office locations.

•  Call Forwarding can be configured to route calls to a specific destination in the event no one answers.

•  Hunt Groups can be modified on-demand or can be pre-configured. Easy to manage from the Customer Administration Portal.

•  They are never ‘down’!

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  User feature included with all ANPI VIPrecision, VIProfessional and VIPremier packages.

•  ‘Set and Forget’ for seamless routing.

•  Forwards users’ calls to another destination in the event their device is not registered.

•  Easy to setup from the Customer Administration Portal.

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  Enables users to communicate with each other, from anywhere.

•  Enables users to communicate with customers and vendors as if they are working from the office.

•  Enables users to place calls from the desktop app or from the mobile app.

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

Patrick Herron Vice President of Product Management

•  Drives performance of ANPI retail and wholesale products through all sales channels.

•  Prior to joining ANPI, Pat was Vice President – Product Marketing at Windstream, where he led efforts to deliver data, voice, cloud and managed services to business customers.

•  Pat brings experience in product development, marketing, general management, sales, engineering and operations for ILEC, CLEC, and wireless service providers.

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

Pete Toohey, Vice President of Sales Operations •  Leads sales support programs for Carriers, SMBs,

and Enterprises.

•  Prior to joining the company, Pete served as Director, Sales Operations, at XO Communications where he developed policy, process, and systems for the direct, indirect, and wholesale sales channels.

•  Prior to his five years at XO, Pete served in sales, marketing, and operations management positions in the IT systems integration space, plus in the wireline and wireless service provider industries.

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

Tim Peterson, Director of Channel Development

•  Leads business development efforts in the ANPI Premier Partner Program.

•  Prior to joining the company, Tim served as Partner Business Development Manager, at XO Communications where he developed programs to help Partners recruit new agents, protect Partners’ existing revenue and grow both new and existing business.

•  Prior to his five years at XO, Tim served in various sales positions on both the partner and direct side with Paetec, AT&T, SBC as well as a couple of start-up ventures in the dot com days.

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

Zena Zuniga, Service Delivery Manager •  Leads the Service Delivery Coordinator Team •  Prior to joining the company Zena was Director of Service

Delivery and Service Change for UNSi, where she led a team of Project Managers who were responsible for implementation of VoIP services as well as a Customer Care Team for existing legacy customers. Zena was responsible for writing process, procedures and service level agreements for the delivery of Broadband, Wireless Internet and VoIP services.

•  Prior to her two years at UNSi, Zena has held management positions throughout her Military and Civilian telecom career in Service Delivery, Sales, Account Management and Customer Care.

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Todd Sullivan, Service Delivery Manager •  Leads the Implementation Engineer Team •  Prior to joining the company, Todd was VoIP Provisioning

Manager at Reallinx where he successfully managed a team for SIP trunking, PRI hand-offs and hosted service provisioning for over 7 years.

•  During his role as Provisioning Manager, Todd implemented numerous processes, developed customer facing documentation, fielded escalations from the NOC, conducted sales engineering calls and managed LNP.

•  Over the course of his telecom career, Todd has also held support roles at numerous ISP's such as The Planet, Internet America, Verio and Earthlink.

Confidential and Proprietary. Subject to Non-Disclosure Agreement.

$100 bonus on every sale of ANPI VIP

•  In addition, the top three performing agents in the month of July will get an added bonus – up to $750!*

•  1st Place: $750

•  2nd Place: $500

•  3rd Place: $250

•  Minimum of 10 seats and include at least 10 Polycom VVX phones

•  All orders must be submitted by Thursday, July 31, 2014.

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* Agent must have at least three orders for July.

Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  IT Expo: August 11 – 14th

•  inGate Seminars

•  David Byrd, CMO

•  Tuesday, 1:15 pm – “Hosted Unified Communications”

•  Tuesday, 2:15 pm – “Supporting the Remote Worker with UC”

•  Tuesday, 3:15 pm – “Monetizing UC and SIP Trunking: A Better Way to Sell”

•  Malachi Threadgill, Sr. Director Interactive Marketing

•  Wednesday, 2:30 pm – “Crossfire with Carl Ford: WebRTC – Where Are We Now?”

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

•  Cloud Partners: September 7-10th

•  Expo Booth: #315

•  Schedule a meeting with a Channel Manager

•  communications@anpi.com

•  Save The Date – ANPI Premier Partner Networking Party

•  September 8th 6pm – 9pm

•  August by Chef John Besh

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.

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Submit your questions now!

Confidential and Proprietary. Subject to Non-Disclosure Agreement.

Submit topic suggestions to: communications@anpi.com

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