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Building a Change–Ready OrganizationEnabling responsiveness and resilience
Elliot Felix Founder, brightspot strategy
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hello!
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today’s agenda:
Self–Organization
Lean Mindset
Q & A
Introduction
Innovating with Users
DiscussionDiscussion Discussion
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What are some factors creating change in your
organization?
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poll
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lean
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How can you be more responsive while reducing risk and increasing buy-in?
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embrace lean to test and iterateInstead of beginning with an idea you think people want, spending years to develop it, launching it, and failing… you conduct quick tests with increasing detail to get feedback, learn, and deliver something you know people will use and value.
Why adopt a lean approach?
• Minimize risk
• Build support and loyalty
• Change the pitch
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a lean story: Adobe Kickbox
Source: http://www.fastcodesign.com/3042128/adobes-kickbox-the-kit-to-launch-your-next-big-idea
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pop-up IT helpdesk
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pop-up IT helpdesk
group study IT helpdesk
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pop-up IT helpdesk resultsWhat were the results?
• 600% increase in volume!
• 97% customer satisfaction
• Valuable data gathered from intake process
• Validated strategy, then incorporated into Research Commons within library
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Don’t build it and hope they will come. Test it and
know they will.
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Discussion: What upcoming project or initiative could you take a
lean approach to?
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self-organization
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How can you empower people to create a more resilient organization?
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management paradigms, by erasomething Color Era Mgmt by Innovation Metaphor Examples
Teal Today Self Self-management Wholeness Evolutionary- Purpose
Living Organism
Morningstar, Patagonia, Valve Software
Green Post-Modern / Information
Culture and Values
Values and Purpose Empowerment Multi-stakeholder
Family Starbucks, Ben & Jerry's, Southwest
Orange Scientific / Industrial
Objectives Innovation Accountability Meritocracy
Machine Modern corporation
Amber Traditional / Agrarian
Hierarchy Long-term POV Size and Structure
Army Army, Church, Public Schools
Red Tribal Fear N/A Wolf Pack Gangs, Mafia
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self-organizing story: Morning Star
https://hbr.org/2011/12/first-lets-fire-all-the-managers
The mission is the bossEmployees create annual “CLOU”sAnyone can suggest improvementsAnyone can spend resourcesNo titles or promotionsPeer-based compensation decisions
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user experience findingsDISCOVERING Finding the right information, content, people, and tools
FOCUSING Filtering info and identifying what’s next
GROWING Mastering new skills and building relationships
CREATING Expressing and applying ideas
SHOWCASING Sharing back to the community
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playbook and staff teams
Virtual Browsing
Teaching & Learning Studio
Research “Navigators”
Themed Communities
Project Rooms
Peer-to-Peer Events
Entrepreneurship Center
Pop-Up Showspaces
Loyalty Program
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example: research navigators
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example: research navigators
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example: research navigators
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The more you distribute responsibility, the faster you can move and the more easily
you can adapt.
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Discussion: What responsibility could you let go of and enable a
team to run with?
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User–Driven Innovation
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How can you listen to and innovate with your lead users?
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user-driven innovationInstead of assuming that you have to come up with new ideas to meet your users’ needs, you can uncover innovations they’ve already created and then support and scale them.
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the camelbak…
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where the camelbak came from…
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UCLA Inquiry SpaceA multi-use space for consultations, classes, and workshops on research assignments, theses, and other projects.
Note: Though UCLA is a client, brightspot was not involved in this project.
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UCLA Inquiry Space
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You don’t have to come up with the next big thing. Your lead
users already have.
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Discussion: How can you foster user–driven innovation within
your organization?
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To build a change-ready organization, adopt a lean
mindset, enable self-organization, and support
your lead users.
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questions?
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thank you! [email protected]
@elliotfelix
www.brightspotstrategy.com
@brightspotter