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© 2005 All Rights Reserved—The Widing Group
Comprehensive Assessment
Building a Career Assessment System
Presented by Michele Martin
© 2005 All Rights Reserved. The Widing Group
Overview
• What is Comprehensive Assessment?
• Using the Employment Readiness Framework
• The “Rules” of Assessment
• Assessment Tools, Services and Strategies from Core through Employment Follow-up
© 2005 All Rights Reserved. The Widing Group
A Comprehensive Assessment System. . .
• Helps customers determine their marketability.
• Identifies specific factors that influence a customer’s readiness for employment in a timely, structured fashion.
• Uses formal and informal tools that engage customers in the process of gathering self-knowledge.
• Occurs at critical points in the service process to allow customers to make informed choices about services.
© 2005 All Rights Reserved. The Widing Group
Purposes of Comprehensive Assessment
For job seeker customers:
• Gather knowledge for career and employment plan
• Identify One-Stop services to access
For business customers:
• Refer qualified candidates
For staff:
• Identify need for Intensive & Training services
• Determine “ability to benefit”
• Facilitate career/service plan
• High quality job matching/ referrals
© 2005 All Rights Reserved. The Widing Group
The Career Planning Process
• Assessment
• Exploration– Occupational– Industry– Education– Supportive Services
• Structured decision-making & planning
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A Career Plan
Assessment Explore Options Make Decision
CAREER PLAN
•Goals
•Strategies
•Timelines
Job Search Education/ Training
User-friendly document that is meaningful to customer
Is Customer Career Ready?
© 2005 All Rights Reserved. The Widing Group
Employment Readiness
• Pre-Activity Ready--barriers sufficient to preclude active preparation for employment.
• Activity/Training Ready--able to participate in training or other activities to prepare for employment.
• Employment Ready--able to obtain some kind of employment, but not career path employment.
• Career Ready—able to obtain career path employment.
© 2005 All Rights Reserved. The Widing Group
“Pre-Activity” Ready
• Substance abuse with no active treatment plan
• Mental health with no active treatment plan
• Homelessness (involuntary)• Multiple barriers (i.e.,
childcare, transportation, etc.)
© 2005 All Rights Reserved. The Widing Group
“Activity/Training Ready”
• Barriers have been addressed to allow participation in activities/training
• Customer needs:– Literacy skill development– Occupational skill development– Workplace literacy skills– Work experience (AWEP/CWEP)
© 2005 All Rights Reserved. The Widing Group
“Employment Ready”
• Has addressed barriers• Has skills sufficient to obtain
low skill/entry-level employment
• May work PT• Customer needs:
– Job search preparation– Additional skill development– Active job development
© 2005 All Rights Reserved. The Widing Group
“Career Ready”
• Has addressed all barriers
• Has skills sufficient to obtain career path employment in the local labor market.
• Customer needs:
– Job search preparation/support
– Job development
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Areas of Assessment
• Literacy—Basic Skills (Reading, Math & Computer literacy)
• Interests & Aptitudes
• Work Values
• Transferable skills
• Occupational skills
• Career Management Skills
• Job Readiness/ Retention Skills
• Barriers to Employment Success
© 2005 All Rights Reserved. The Widing Group
“Rules of Assessment”
• Use a combination of tools and strategies to obtain a holistic picture of the customer.
• Assessment is done WITH the customer, not TO or FOR.
• “Collect all the information you can use and use all the information you collect.”
• Assessment results drive service delivery.
• Assessment must be linked to exploration of options.
© 2005 All Rights Reserved. The Widing Group
Assessment in Core Services
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Core is for Customers Who:
• Have marketable skills in a demand occupation
• Can use self-directed and workshop services to job search
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Purpose of Assessment
• Triage:
– Can the customer use Core Services to obtain career path employment?
– What Core Services should the customer utilize to develop and implement his/her career & job search plan?
© 2005 All Rights Reserved. The Widing Group
Can the Customer Use Core?Identify:
• Literacy issues that interfere with career path employment
• Occupational skill deficits in demand occupations
• Ability to obtain career path employment using self-directed & workshop job search activities.
© 2005 All Rights Reserved. The Widing Group
What Core Services?
Identify:
• What assessment information the customer needs
• What work the customer will pursue
• Job search tools and techniques to develop
© 2005 All Rights Reserved. The Widing Group
Tools
• Am I Ready to Job Search?
• Internet-based assessments
• Checklists, inventories, etc.
• Service Indicator Tools
• TABE Indicator
• Resume, other work documentation
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Using the Tools
• Self-Directed
– Guides
– Signs
– Charts
– “Job Aids”
• Staff-facilitated
– Help Desk
– Orientation
– Staff Q&A
– Workshops
– Staff and peer facilitated support groups
© 2005 All Rights Reserved. The Widing Group
InitialComprehensive
Assessment
© 2005 All Rights Reserved. The Widing Group
Purpose of Assessment
Determine:
• “Ability to benefit”
• Are WIA Intensive Services suitable for the customer?
• What Intensive and supportive services should the customer access?
© 2005 All Rights Reserved. The Widing Group
WIA Intensive Services
• Intensive Job Search Support & Job Development
– For customers with the occupational/transferable skills to be competitive in the job market.
• Training
– For customers who need further skill development to be competitive in the job market--followed by job search support.
© 2005 All Rights Reserved. The Widing Group
Ability to Benefit
• Who is most likely to benefit from WIA services to obtain WIA goals?
– Are the customer’s goals consistent with WIA goals?
– Does the customer demonstrate the ability to comply with WIA expectations?
– Do WIA services provide the most appropriate supports for the customer?
• What WIA services are most appropriate for the customer to obtain goals?
© 2005 All Rights Reserved. The Widing Group
Suitability of WIA for Customer
• Does the customer have a career plan with goals that are consistent with WIA goals?
• Has the customer been facilitated to making an “informed choice” about services?
• Will the customer be accessing the WIA services most appropriate for his/her goals?
© 2005 All Rights Reserved. The Widing Group
Information to Obtain
• Any assessment information gathered during Core
• More detailed information on:– Career Goals
– Literacy needs
– Occupational Skill needs
– Work Readiness/Retention
– Job Search Preparation
– Customer commitment
© 2005 All Rights Reserved. The Widing Group
Assessment Tools
• CareerScope
• Self-Directed Search (SDS)
• Barriers to Employment Success (BESI)
• Employment Inventory (EI)
• TABE, CASAS
• Job Search Attitude Inventory (JSAI)
• SkillCheck, Essential Skills Database
• Card sorts, checklists
• Structured Interviews
© 2005 All Rights Reserved. The Widing Group
Using the Tools
• Self-Directed– Guides– “Homework
assignments”
• Group– Workshops (in
Core or as an Intensive service)
– “Group case management”
• One-on-One– Individually
scheduled testing
– Individual interpretation
© 2005 All Rights Reserved. The Widing Group
Outcomes of Initial Comprehensive Assessment
• Comprehensive Career & Service Plan
• Determination of ability to benefit from WIA services
• Identification of most appropriate Intensive services
© 2005 All Rights Reserved. The Widing Group
Ongoing Assessment
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Purposes of Ongoing Assessment
• Track developing proficiency levels in skills training programs
• Identify and address changing circumstances
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Areas to Assess
• Skill development– Literacy– Occupational Skills– Employability Skills
• Potential barriers to success
• Job Search needs
© 2005 All Rights Reserved. The Widing Group
Timing of Ongoing Assessments
• For literacy—every 50 hours of instruction
• Ongoing testing, competency assessment throughout skills training programs
• Two weeks prior to transition from one activity to the next.
© 2005 All Rights Reserved. The Widing Group
Assessment Tools
• Tools from Initial Comprehensive Assessment (as appropriate)
• Rubrics, observation checklists
• Structured Interview Forms
© 2005 All Rights Reserved. The Widing Group
Transitioning to EmploymentWHEN IS IT TIME TO JOB
SEARCH?
Customer has the occupational and
employability skills to obtain and retain
employment
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Transitional Assessments
• Job Search Assessment
• Exit Interview
• Follow-up Assessment for Retention & Advancement
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Job Search Assessment
• Assessment to ensure that customer is “Employment” or “Career Ready”
• Identify job search preparation needs:
– Tools
– Search techniques
– Interview & follow-up skills
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Assessment at “Exit”
Exit Interview:• Review/revise career & service
plan• Provide resource information• Review follow-up
procedures/expectations• Establish e-mail account• Review incentive plan (where
applicable)• Customer satisfaction survey
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Follow-Up Assessment
• Offer ongoing skill assessments
• Work with employer to coordinate assessment activities, offer assessment as a service
• Pro-active identification of potential barriers to success
• Utilization of Core Services for ongoing career planning
© 2005 All Rights Reserved. The Widing Group
Presented by:
Michele Roy MartinThe Widing Group936 N. 5th Street
Philadelphia, PA 19123(215) 923-4059