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Electronic Payment Posting Nuts and Bolts Chastity D. Werner, RHIT, CMPE, NCP NextGen Mini User Group Meeting June 18th, 2013 St. Louis, MO June 26 th , 2013 Carbondale, IL
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Electronic Payment Posting Nuts and Bolts
Chastity D. Werner, RHIT, CMPE, NCP
NextGen Mini User Group MeetingJune 18th, 2013 St. Louis, MOJune 26th, 2013 Carbondale, IL
Learning Objectives
Management vs. leadership
Leadership Qualities
Right fit
Goals & tracking
Evaluations & mentoring
Celebrating successes
Learning Objectives
Management vs. Leadership
Management
Planning
Organizing
Directing
Controlling
Leadership
Establishing a direction
Aligning people and resources
Energizing people to accomplish results
Leadership Qualities
Ability&
Enthusiasm
Stability&
Self-confidence Concern forothers
Persistence&
Vitality
Charisma
Integrity
ABILITYThe leader must know the
job- or invite loss of respect
EnthusiasmGenuine enthusiasm is an important trait of a good
leader.
Self-confidenceConfidence in one’s ability
gives the leader inner strength to overcome
difficult tasks.
StabilityA leader must understand her or his own world and how it relates to the world
of others.
Concern for othersA leader must be sincerely & deeply concerned about the
welfare of people.
Patience + Listening = Loyalty
Concern for othersDo you truly care about your employees as people, or do
you view them more as tools to meet your goals?
PersistenceThe leader must have
drive and determination to stick with difficult tasks
until they are completed.
VitalityStrength and stamina are needed to fulfill the tasks
of leadership
CharismaA special personal
quality that generates others’ interest and
causes them to follow.
CharismaDo you possess a positive outlook and commitment in
your demeanor that transforms followers to
new levels of performance as well as personal loyalty
to you?
IntegrityThe most important quality of leadership is integrity, understood as honesty, strength of character, &
courage.
Leadership Qualities
CallousnessUncaring and unkind, discounts the needs
of others
CorruptionPuts self-interest ahead of public
interest, and is willing to lie, cheat, or steal
CrueltyCommits atrocities inflicting physical
and/or emotional pain on others.
IntemperanceLacks self-control in personal habits or
conduct
RigidityClosed minded to anything new or
changing
IncompetenceLacks skill or will
Leadership qualities
Deal openly with everyone
Consider all points of view
Keep promises
Give responsibility
Listen to understand
Leadership qualities
Vision• Is this the right direction?• Are these the right goals?• Is this the right time?
“The best way to predict the future is to create it.”
- Peter Drucker, Management Author
Leadership qualities
“Because the modern organization is composed of specialists, each with his or her own narrow area of expertise, its purpose must be crystal clear. The organization must be single-minded, or its members will become confused. They will follow their own specialty rather than apply it to the common task. They will each define “results” in terms of their own specialty and impose its values on the organization. Only a focused and shared vision will hold an organization together and enable it to produce. Without agreement on purpose and values, the organization will soon lose credibility and, with it, its ability to attract the very people it needs to perform.
• Peter Drucker, Management Author
Half of the harm that is done in this world is caused by people who have power and want to feel important. They do not mean to do harm; they are simply absorbed in the useless struggle to think well of themselves.
- T.S. Eliot
One-way Communication
Employee does not want to offend leader+
Employee becomes dependent upon the leader to make all
decisions Employee becomes resentful of the leader
Two-way communication
Stop talking Put the talker at ease
Hold your temper
Be patient Empathize with the person
Remove distractions
Show the person that you want to
listen
Encourage clarification
Ask questions
Empowerment• Trust in people• Invest in people• Recognize accomplishments• Decentralize decision making• View work as a cooperative effort
Three need to knows• They need to know the grand plan-the purpose, values,
and strategies for success for the organization.• They need to know what is expected of them personally
and why.• They need to have feedback on individual performance,
with recognition for their efforts.
Practical tips for developing a high performance workplace• Adopt an orientation to action and result.• Recognize and reward those who make improvements to products, processes, and services.• Be customer-driven.• Maintain a commitment to self-development.• Make timely and value driven decisions.• Be flexible.• Coach other to succeed.• Schedule a short meeting with each of your direct reports once every two or three weeks.• Minimize obstacles.• Benchmark the best.• Address deficiencies.• Let your conscience be your guide.• Enhance the work environment.• Spread the sparkle.• Display resilience.• Show concern for others.• Spend one-on-one time with each member of your team.• Manage meetings effectively.• Be sure everyone who reports to you has clarity of assignment and tools to succeed.• Communicate effectively. • Page 156 of leadership book……
The boss drives, the leader coaches.
The boss wants power; the leader, good will.
The boss creates fear; the leader builds pride.
The boss says “I”; the leader says “We”.
The boss places blame; the leader solves the problem.
The boss knows how; the leader shows how.
The boss uses people; the leader serves others.
The boss preaches; the leader teaches.
The boss takes credit; the leader gives credit.
The boss commands; the leader asks.
The boss says “Go”; the leader say “Let’s go”.
- William J. Stewart, Author and Educator
Practical leadership tips• Be predictable• Be understandable• Be enthusiastic• Set the example• Show support• Get out of the office• Keep promises• Praise generously• Hold your fire• Always be fair
• Page 183 leadership book
Great leaders guide and inspire, not command and control.
• “The lowest level of performance by any employee, allowed to continue without corrective action, becomes the highest level of performance that can be required of any other employee in a similar position with the employer.”
Mini-Max Principal
Reference: Rosemarie Nelson, MGMA Healthcare ConsultantThe ROI of IT: Best Billing Practices
Questions
Anders Health Care Services
Anders Health Care Services optimizes staff, resources and revenue for hospitals and
physicians by offering solutions and direction to complex practice management issues.
We provide an integrated approach from the financial, operational, compliance and strategic
perspectives.
What constitutes a good job?• Variety and challenge• Opportunity for decision making• Feedback and learning• Mutual support and respect• Wholeness and meaning• Room to grow
Anders Health Care Services
Chastity D. Werner, RHIT, CMPE, NCP
314-655-5561
Anders Health Care Services
Jessica Johnson [email protected]
Brian McCook [email protected]
John McGuire [email protected]
Jerrie Weith [email protected]
Brian Meyers [email protected]
314-655-5500
www.andershealthcare.com
