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Building An Service Oriented It Organization

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Page 1: Building An Service Oriented It Organization
Page 2: Building An Service Oriented It Organization

20,500 Students

650 faculty

1000 + adjuncts

Beautiful 77 acre campus-urban yet suburban

Located in the most diverse borough in NYC

Support 140 different nationalities.

A microcosm of New York.

Background

Page 3: Building An Service Oriented It Organization

Agenda

1. Introduction 13:05-13:102. Strategic Planning & Planning sets the basis 13:10-

14:003. ITIL & Project Management 14:00-14:304. Break 14:30 -

15:005. Project Planning, Change-management

& Change Control 15:00-15:306. Monitoring, Control, and tools 15:30-16007. Discussion

Page 4: Building An Service Oriented It Organization

Story of an IT Department

Uncoordinated

Redundant Resources

Ineffective

Marginalized

Cost Center

Reactive

Lacking focus

Page 5: Building An Service Oriented It Organization

The Roadmap

DEVELOP A VISION AND A MISSION BASED ON THE GOALS OF THE INSTITUTION

GIVE THE DEPARTMENT PURPOSE

BUILD A TEAM

INSTILL A CULTURE OF CARING AND RESPECT

RESPONSIBLEACCOUNTABLECONSULTATIVE/SUPPORTEDINFORMED

RACI

Page 6: Building An Service Oriented It Organization

Institutional Priorities

Increase Enrollment

Create an attractive environment physically and virtually Integrate services across processes

Raise academic quality

Enhance programs and services through

External funding sources

Use the College’s broader perspective of to create value & warranty

Page 7: Building An Service Oriented It Organization

Planning

“Long-range planning does not deal with future decisions, but with the future of

present decisions.”

-Peter Drucker

Page 8: Building An Service Oriented It Organization

The Nature of Planning

1. Thinking about the future

2. Organizing those thoughts

3. Writing them down

Page 9: Building An Service Oriented It Organization

Plans are resource driven

““The Use of Resources The Use of Resources Should be Planning DrivenShould be Planning Driven””

Page 10: Building An Service Oriented It Organization

Plans Affect the Budget

The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission) and its desired accomplishments (goals).

Page 11: Building An Service Oriented It Organization

Plans Affect the Budget

It’s really important to focus when landing.

Page 12: Building An Service Oriented It Organization

Benchmarking

Page 13: Building An Service Oriented It Organization

Financial Resources and Resource Providers

1.Tuition (Students, Parents, Grantors)

2.Governmental Appropriations

(Legislators, Governor, Staff, Central

Boards)

3.Gifts (Individuals, Corporations,

Foundations)

4.Grants (Agencies, Corporations,

Foundations)

Page 14: Building An Service Oriented It Organization

Financial Resources and Resource Providers

“If we don’t know where we’re going, any road will get you there.”

-Alice in Wonderland

Page 15: Building An Service Oriented It Organization

Financial Resources and Resource Providers

1. Handle Only a Few Topics2. Provide Palpable Benefits to

Participants 3. Explain How Plans Affect the Budget4. Choose an Appropriate Planning

Period5. Choose a Timely Planning Cycle 6. Develop Strategies

Page 16: Building An Service Oriented It Organization

The Product of a Strategic Planning Process Should Be:

A StrategyA Strategy

-or--or-  

A Set of StrategiesA Set of Strategies&&

VSEVSE

Page 17: Building An Service Oriented It Organization

Financial Resources and Resource Providers

Mission:Mission: The kinds of things the institution willdo, the role it will play as defined by the services it will provide and for whom

Goal:Goal: What it is that the institution wants to accomplish within its role?

Strategy:Strategy: The way in which the institution will play its role—the normative way in which it will do things

Page 18: Building An Service Oriented It Organization

Strategic Goals

I. Advance our academic programsII.Build a culture of communityIII.Solidify our financial foundation

Page 19: Building An Service Oriented It Organization

The distinctions between a “mission,” a “goal,” and a “strategy” are not nearly as meaningful as the uses to which they are put:

1. To mobilize a decentralized organization

2. To bring an appropriate and helpful focus to its activities

3. To serve as criteria for priority setting and for the allocation of all resources of the institution

4. To provide a competitive advantage

Page 20: Building An Service Oriented It Organization

•Build on our present strengths in the natural sciences by reinforcing our consortial doctoral programs in biology, biochemistry, chemistry, and physics

•Invest strategically in psychology, specifically neuropsychology and applied behavior analysis, and earth and environmental sciences

•Have at least three sciences disciplines be among the top 50 undergraduate and graduate programs in the country within ten years.

Page 21: Building An Service Oriented It Organization
Page 22: Building An Service Oriented It Organization

The InstitutionThe Institution’’s Mission or Role in s Mission or Role in SocietySociety (Expressed in Key Words)

1.Prepare students to be leaders in a global

society

2.Provide a rigorous liberal arts education

3. Offer a curriculum that allows students to

graduate with the ability to think critically,

address complex problems, explore various

cultures and use modern technologies and

information resources

•Workshop Exercise

Page 23: Building An Service Oriented It Organization

The InstitutionThe Institution’’s Desired s Desired Accomplishments or GoalsAccomplishments or Goals

1.Advance our academic programs 2.Build a culture of community3.Solidify our financial foundation

•Workshop Exercise

Page 24: Building An Service Oriented It Organization

The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission), its desired accomplishments (goals), its situation, and the ways in which it will tend to do things (strategies) as it pursues those desired accomplishments within the context of its role and situation.

Plans Affect the Budget

Page 25: Building An Service Oriented It Organization

Plans Affect the Budget

 

Strategic Plan Committee Implementation Sequence

Lead Responsibility

Start Date

Complete Date

Priority Hires Budgets for Hiring

Other Funding Needs

Budgets for Others

3.5

Appoint nationally recognized teachers in language pedagogy to work with our existing language departments to guide curricular reform as well as appoint faculty throughout the College who are interested and able to teach courses in a range of disciplines, including natural and social sciences, in languages other than English.

Jennifer Eddy, Sue Henderson, Jackie Davis, Tamara Evans, Gary Braglia, Madhulika Khandelwal, Hong Wu

SEYS Chinese pedagogy faculty, critical language pedagogy

Jennifer Eddy

    1. Appoint Chinese pedagogy faculty full time tenure track2. Appoint research assistants and/or graduate research assistants

1. $41,624 - $71,9742. Research Assistant - $31,897Graduate Assistant - $9,811

   

Page 26: Building An Service Oriented It Organization

1. Tuition (Students, Parents, Grantors)

2. Governmental Appropriations (Legislators,

Governor, Staff, Central Boards)

3. Gifts (Individuals, Corporations,

Foundations)

4. Grants (Agencies, Corporations,

Foundations)

Workshop Exercise

Financial Resources and Resource ProvidersFinancial Resources and Resource Providers

Page 27: Building An Service Oriented It Organization

Choose a Financial Resource:

Choose a Resource Provider:

List what you believe the above named resource provider might have in mind regarding the desired accomplishments or goals of the institution. Compare the institution’s goals with those of its resource providers.

Workshop Exercise

Page 28: Building An Service Oriented It Organization

The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission), its desired accomplishments (goals), its situation, and the ways in which it will tend to do things (strategies) as it pursues those desired accomplishments within the context of its role and situation.

Plans Affect the Budget

Page 29: Building An Service Oriented It Organization

The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission), its desired accomplishments (goals), its situation, and the ways in which it will tend to do things (strategies) as it pursues those desired accomplishments within the context of its role and situation.

Plans Affect the Budget

Page 30: Building An Service Oriented It Organization

Guiding Principles for Building Your VSE Page ?

Page 31: Building An Service Oriented It Organization

Creating a Unified Message

BLACKBOARD

REGISTRAR

BURSAR

DISCIPLINE IN AREA OF STUDY

SKILLS MARKET ABLILITY

SKILL SET

DEGREE

CPE

ACADEMIC LIFEACADEMIC LIFE

STUDENT LIFE

GRADUATE CONCERNS

ALUMNI LIFE

1 2 3 4

Page 32: Building An Service Oriented It Organization

Creating a Unified Message

SENIOR/MENTOR ACCESSVIRTUAL CAFÉE-MAILGROUP CALENDARSSCHOLASTIC MEETINGSSPORTING & ENTERTAINMENTKIOSKSPORTABLE & MOBILE COMPUTINGDISCUSSION FORUMSCHAT GROUPSINTERNATIONAL STUDENTS

ACADEMIC LIFE

STUDENT LIFESTUDENT LIFE

GRADUATE CONCERNS

ALUMNI LIFE

1 2 3 4

Page 33: Building An Service Oriented It Organization

Creating a Unified Message

JOB PLACEMENT

TRANSCRIPTS

RECOMMENDATIONS

MENTORING PROGRAMS

SCHOOL PRIDE

RENAISSANCE STUDENT

PROGRAM VOLUNTEERS

GIFTS AND DONATIONS

ACADEMIC LIFE

STUDENT LIFE

GRADUATEGRADUATE CONCERNSCONCERNS

ALUMNI LIFE

4321

Page 34: Building An Service Oriented It Organization

Creating a Unified Message

HOMECOMING

JUBILEE CELEBRATING

COMMENCEMENT

NOTABLE ALUMS

TESTIMONIALS FOR QC

RECOMMENDATIONS TO QC

ACADEMIC LIFE

STUDENT LIFE

GRADUATE CONCERNS

ALUMNI LIFEALUMNI LIFEEMAILSEMAILS

NEWSLETTERSNEWSLETTERSWEBSITEWEBSITE

4321

Page 35: Building An Service Oriented It Organization

The Ladder of Inference Tab 1

Page 7

I TAKE ACTION (BASED ON MY BELIEFS)

I ADOPT BELIEFS ABOUT THE WORLD

I DRAW CONCLUSIONS

I MAKE ASSUMPTIONS(BASED ON MEANINGS ADDED)

I ADD MEANINGS (CULTURAL AND PERSONAL)

I SELECT DATA

OBSERVABLE DATA AND EXPERIENCES (What a video camera would capture)

*Adapted from Chris Argyris

Page 36: Building An Service Oriented It Organization

Reorganize

Chaos is

Create value

SURF & Noah

Communication

Organizational Change-Management

Demonstrate success

Funding & Partnership

Always look beyond IT

Page 8

POWERFUL

Page 37: Building An Service Oriented It Organization

New Department Design

Page 38: Building An Service Oriented It Organization

Foundation & Continuous ImprovementAssess yourself (SWOT)

Mitigate you risks

Determine your value

Demand more from yourself

Stop doing everything

Stop being mediocre

Rally the forces

Attempt a “BHAG” – Jim Collins

Continuous Improvement Process

Page 39: Building An Service Oriented It Organization

ITIL

What is ITIL? “ITIL is the abbreviation for the guideline IT Infrastructure Library, developed by CCTA, now the OGC (Office of Governance Commerce) in Norwich (England) developed on behalf of the British government.

Page 40: Building An Service Oriented It Organization

Project Management Institute

ITIL Service Delivery

Page 41: Building An Service Oriented It Organization

Discussion

1. What is the difference between a project and operational maintenance?

2. Is upgrading a PBX a project?3. Changing an e-mail system from on-site to cloud a project?

1. Clear definitions of projects, maintenance, service become important

2. These definitions need to be global in view and while local in use.

Page 42: Building An Service Oriented It Organization

Communication & Change-management

•Change-management board•Communication plan•Standardized communication procedures•Set expectations

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Project Management-Steps to transparency

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Building Governance for an ERP

Page 45: Building An Service Oriented It Organization

Converging Academic & Administrative Priorities

Starting with communication

tools on campus create platform for

innovation SURFCONNECTED

CAMPUSWEBSITE

Develop a Center for Excellence in Teaching that responds to the needs of the General Education Review, where technology has taken a central role in the development of curriculum.

Meet the needs of the new faculty who are accustomed to using technology effectively in the classroom:FYI PROGRAM WITH INTEL GRANTMERLOT “NOT RED WINE”LAPTOP PROGRAM FOR ECONOMIC RADIO STATION AND TV STUDIO

Build web-based services for students, faculty and staff, incorporating portions of the new Enterprise Resource Planning System that will integrate financial, human resource and student systems into a centralized data warehouse CUNYfirstBuild networks beyond the college and University. Shared Services internally and externally

Page 46: Building An Service Oriented It Organization

Continuous Improvement

It doesn’t really matter whether you can quantify your results. What matters is that you rigorously assemble evidence-quantitative or qualitative, think like a trial lawyer assembling the combined

body of evidence, then think of yourself as a laboratory scientist assembling and

assessing the data.

-Jim Collins “Good To Great”

Page 47: Building An Service Oriented It Organization

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