Building and Maintaining a Healthy Community- Priyanka Nag

Who am I?- Technical writer by profession- Open Source Evangelist by passion

Image source: DilbertCartoon.gif

What is a Community?

Image source: Doubt.It - Cartoons on community issues

Technology does not better the world, people do!

What Are the Most Important Elements of a Community?

Belonging

A sense of belonging is what keeps people in communities.

Open CommunicationsWith an open community and publicly visible and accessible communication channels, anyone can join the community.

Image source: Favourite Daily Dilbert's

Open ToolsAnyone with an Internet connection and computer can contribute.

Community Manager- Who is He (or She)?

Enable People A Community Manager's Responsibilities:

Trust is everythingA Community Manager's Responsibilities:

The Value of ListeningA Community Manager's Responsibilities:

Avoid Ego, or Others Will Avoid You

A Community Manager's Responsibilities:

- Building the right tools- Resolving community conflicts- Multiple Communication channels (based on need)

Scaling the Community

Community TODO ListIdentify how we can divide our community into teams.Ensure that teams can communicate clearly and effectively.Define the scope of each teams, and help team members understand that scope.Encourage diversity and opportunity in the community.Produce a Code of Conduct.

One of the Biggest Issues in the Community - Conflict

Quick Steps to Resolve a Conflict:• Calm and reassure• Get the facts• Discuss• Document• Reflect and maintain

Ugly - Not enough time, lack of commitment, meetings

Working with an Open CommunityGood - Open by default, real diversity

Bad - Working with partners

Source - http://stormyscorner.com/2015/02/the-good-the-bad-and-the-ugly-of-why-i-dont-always-work-in-the-open.html

Mozilla Communities' Sucess Stories

Doubts?

Thank you!

Speaker details:Priyanka Nag - @priynag

- http://priynag.in/- priynag@gmail.com