Date post: | 12-Apr-2017 |
Category: |
Business |
Upload: | habit-summit |
View: | 1,313 times |
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Building Habits as a Team
Cindy Alvarez Director of UX, Yammer (a Microsoft company)
Author, Lean Customer Development
This story starts with a frustrated intern…
Teams flaked out at a rate never seen in individuals.
What’s weird about teams?
&
Teams are pessimistic
Teams are pessimistic
• Supportive bias • Negativity bias • Hindsight bias
Teams (over-)value consensus
Teams (over-)value consensus
• Bandwagon effect • Bystander effect
Teams are norms
Teams are norms • Proscriptive norms • Prescriptive norms • Fundamental attribution error
What do teams need?
Teams are pessimistic…
Echo Concerns
Teams are pessimistic…
Unique Use Cases
Teams (over-)value consensus…
Limit Time
Teams are norms…
Scaffolding
Teams are norms…
‘Sell’ New Norms