Building Intergenerational Trust

January 6-7, 2010NC Campus Compact Regional Meeting

Introduction: Tell a story of ….Introduction: Tell a story of ….

……The first music product that you purchasedThe first music product that you purchased What was the artist/band?What was the artist/band? What was the name of the musical work?What was the name of the musical work? How did you acquire it? How much was it?How did you acquire it? How much was it? What’s your memory of playing it for the first What’s your memory of playing it for the first

time?time? Where do you think that product is now?Where do you think that product is now?

Differences that make a difference

Your behavior is grounded in two key dimensions:

Intercultural Conflict Survey Instrument, Dr. Mitchell Hammer

What is Culture?Culture represents the

“normative system” in a social community for how to interpret events and how to respond to them.

Not all individuals in a cultural community necessarily think, feel and act according to the normative system.

Preference within a community defines at the group level the identified cultural patterns – which structure interaction within the community.

Intercultural Conflict Survey Instrument, Dr. Mitchell Hammer

Generational Check In

Traditionalists. b. 1900-1945

Baby Boomers. b. 1946-1964

Generation Xers b. 1965-1980

Millennials b.1981-1999

From When Generations Collide, Lynne Lancaster and David Stillman

On Career GoalsTraditionalists. “Build a Legacy.”

From When Generations Collide, Lynne Lancaster and David Stillman

Baby Boomers. “Build a Stellar Career”

Generation Xers. “Build a Portable Career”

Millennials. “Build Parallel Careers”

TraditionalistsSupport me in shifting the balance.

Baby Boomers Help me balance everyone else and find meaning myself

Generation Xers Give me balance now, not when I’m 65.

MillennialsWork isn’t everything, flexibility to balance my activities is.

On Balance

From When Generations Collide, Lynne Lancaster and David Stillman

On Feedback

From When Generations Collide, Lynne Lancaster and David Stillman

Generation Xers “Sorry to interrupt, but how

am I doing?”

Baby Boomers “Once a year, with lots

of documentation.”

Traditionalists.“No news is good news.”

Millennials “Feedback whenever I want, at the push of a button.”

60 Minutes (CBS)November 14, 2007

http://www.youtube.com/watch?v=p5IfsNqJcmA

From Live First, Work Second by Rebecca Ryan

Maslow’s Self Actualization

“Teach people to be authentic…”“Teach people to transcend their cultural

conditioning…”“Help people discover their vocations…callings, fates or

destinies…”“We should refresh consciousness, teach people to

appreciate beauty…”“We should teach people to transcend trifling problems

and grapple with life’s serious problems…”

Four Turnings (Strauss and Howe)

High

A New Civic Order Emerges

Crisis

Rapid decay of institutions;

Rebirth of new order

Awakening

Spiritual Upheaval

Unraveling

Institutions weaken, individuals strengthen;

Civic order decays, new system takes hold

Working Interculturally

Intercultural Conflict Survey Instrument, Dr. Mitchell Hammer

What Millennialls Want per our Focus Groups

Tell a story of how you or your agency…

• Learned from it’s past mistakes by taking on a new strategy or action; or publicly shared what it has learned with its co-workers/constituency

• Recognized the strengths of its talent; or tried to act from an intention on building on strengths.

• Created a dynamic and effective team • Demonstrated accountability to its constituents/co-

workers, or modeled transparency or authenticity• Made others feel included, especially those in the

margins

What we did today

Recognize: How our agencies currently deal with intergenerational relationships.

Reframe: The roots of intergenerational conflict are grounded in culture; a framework of five values.

Reconcilation: We shared stories of how we already bridge these cultures, and we created options and possibilities for further reconciliation.

Discovery and Intention

Write a sentence that starts with:“I learned that I…” “I

discovered that I…”“I re-learned that I…” “I affirmed

that I…”Write a second sentence that starts with:“I intend to…” “I will…”“I plan to…” “I want to…”

Want the Powerpoint?

MacArthur AntiguaDirector, National Recruitment & ExpansionPublic Allies

macarthura@publicallies.org414.460.1156