Building leadership and capability in quality improvement

Aged residential care sector

Prem KumarQuality improvement advisor

Sector quality and safety outcomes

The New Zealand Triple Aim

Outcomeexperience

Problem, issue or

gap

Excellence

Improvement• International

benchmarking• Best in class• Leading the way• Building on the

current success

• Complaints• Incidents• Data against

standards• Quality indicators

Ways to think about improving quality

https://blogs.mtu.edu/improvement/2014/02/27/the-juran-trilogy/

https://business901.com/blog1/does-the-juran-trilogy-pdca/

Continuum of quality

• Improvement methodology• Large scale change• Sustainability• Spread• Implementation science• Change management• Measurement system• Data analysis• Variation

Improvement science

Capability building

Clinical leadership

Governing for quality

Events

Resources

Trainings

QI network

Participate in national

ARC programme

Co-design: Experience

-based design

Opportunities

Resources

Questions / discussions / ARC network

1: What are the existing networks you are part of? 2: What would a strong

quality improvement network look like?

3: What are the existing networks you are part of? 4: How does the

Commission engage with these networks?