Date post: | 10-Jun-2015 |
Category: |
Technology |
Upload: | predictive-solutions |
View: | 107 times |
Download: | 0 times |
1
Process SustainabilityPaths to Success
Scott J. Falkowitz, OHST, CHSTProcess Improvement Leader
Agenda
• Defining What Sustainability Really Means
• Achieving Sustainability
• Implementation Path
• 7 Keys to Sustainable Success
• Barriers/Overcoming Challenges
2
Sustainability
Defined – The capacity to endure
3
Environmental Responsibility
Financial Responsibility
Quality of Life
Sustainability
• How does it apply to safety?– People– Process– Culture
• How can we use SafetyNet to build sustainability?
4
5
Sustainability
Time
Process Performance
Loss
Traditional Results:Desired Results:
Achieving Sustainability
6
SupervisorsCEOCFOVP & SVPShareholdersPresidentFront Line Team
What are the challenges?
What if we don’t act?
What are the benefits?
What tools within SafetyNet can we use to help? Participation
Sev/Freq ReductionCommunicationActively CaringEmpowermentMoraleIssue ResolutionAll levels Involved
Implementation Path
7
• VSP– Vision
• Clarify the direction of change, communicate and motivate the team to coordinate action
• What is your long term safety goal for the program?
– Strategy• Logical, forward thinking strides that will be taken to achieve the
vision
– Plan • Individual, specific components of the strategy, designed to meet
your needs as an organization
7 Keys to Sustainable Success
11
1
7 Keys to Sustainable Success
• Effective Goal Planning– Quantitative & Qualitative
• Inspections per week
• Open issues resolved within 48 hours
• % of Unsafe Observations with Comments
• % of 100% Safe (all safe) Inspections
• Categorical Diversity - % of categories observed compared to all
• Observation Strength
– Evaluate the goals consistently
12
2
7 Keys to Sustainable Success
• Support Continuous Improvement
13
3
1. Determine your vision and formulate a clear plan to meet your goals
2. Execute your plan and evaluate progress using data collected through SafetyNet
3. Evaluate the data collected to determine areas for improvement
4. Recognize positive achievement, offer corrective feedback. Make changes to the process, people and environment as necessary.
7 Keys to Sustainable Success• Training is Key
– Have the correct people in attendance– Don’t schedule training after a shift– Key representatives should be spread across classes– Ask questions – Retrain where a skill deficiency has been identified
14
4
• PDSA• 4 Safety Truths• VSP• Set Expectations• Inputting Safes
• Comments Matter• Give Feedback• Inspection Methodology• Severity
Key Concepts
7 Keys to Sustainable Success• Communication
– Data Use Plan• Part of your VSP• Organized framework to determine how we communicate
the observation data we collect• Primary Components
– Type of Report
– Frequency
– Target Contacts
– Method of Communication
– Anticipated Report Value
– Report Efficacy• Recipients and frequency are strategic!• Caution! Push Reports• Use the data in the reports to shape future decisions• Promote a virtuous cycle, not venomous cycle• Accountability• Summary/Observer Summary/Detail/Project/Comparison15
5
7 Keys to Sustainable Success
• Understand Risk– Measured By
• Frequency
• Probability
• Severity
16
6
7 Keys to Sustainable Success• Active Engagement
– Leadership• Put people before profits• Approachable demeanor• Credibility• “Actively” support safety initiatives• Follow the rules• Truly consider employee’s concerns
– Front Line Engagement• Team involvement• Actively Caring (Geller)• Empowerment• Positivity towards success and improvement• Attention to detail• Belief that a difference can be made• Free flowing feedback
17
7
18
Summary
• Identify your progression on the path
• Develop or review your value proposition
• Review the 7 Keys– VSP– Effective Goal Planning– Support Continuous Improvement– Training– Communication– Understand Risk– Active Engagement
• Know Your Barriers
19