Tom Barton
London UK, 31 January 2012
Building the New Connected Enterprise – Capgemini case study
Capgemini Marketing & Communications
I work for...
Building the New Connected Enterprise_TB_Capgemini.pptx
2 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
Canada
United States
Mexico
Brazil
Argentina
All over Europe
Morocco
Australia
People‟s Republic of China
India
Chile
Guatemala
Singapore
A global presence in 40 countries (As of June 30, 2011)
Oman Philippines
Taiwan
Vietnam
United Arab Emirates
UK & Ireland 8,688
France 20,203
Benelux 10,452
Nordic Countries 4,279
North America 8,925
Central & Eastern Europe 8,396
Morocco 367
Iberia 4,752
Italy 1,762
India 34,565
Latin America 8,703
Asia Pacific 3,182
Group workforce 114,2748
Working offshore 42,592
Group Headquarters
Paris, France © 2012 Capgemini. All rights reserved. 3
Building the New Connected Enterprise_TB_Capgemini.pptx
Capgemini Marketing & Communications
A wide range of solutions and services
Capgemini
Consulting
Digital Transformation Strategy and Transformation Marketing , Sales & Service Finance & Employee Transformation
Mobile Technology Open Source / SaaS Software & Quality Management Testing Enterprise Resource Planning (ERP) Co-Sourcing/Multi-Sourcing Business Intelligence Portals
Application
Services
Application Consulting Application Development & Maintenance (AD&M) Application Development & Integration / Customer
Software Development (CSD) Application Outsourcing Application Lifecycle Services IT Transformation: Strategy & Architecture
Infrastructure
Services
IT/IS advisory, design & transformation services (ITS) IT governance services & implementation Data Center Optimization and Virtualization Cloud computing – IaaS, Google Apps, Office365, SAPaaS End-to-end full-lifecycle Enterprise Services Management
Sogeti
Application Management High-Tech Engineering Infrastructure Management Testing
Research & Advisory Services Human Resources Industry specific services for banking
& insurance
Remote Infrastructure Management Data Center and Infrastructure Services Network & Security Services. Workplace Services & Virtualization Storage and data management
Supply Chain Management Technology Transformation
Business
Process
Outsourcing
Finance and Accounting Procurement Supply Chain Management Customer Operations Management Management Assurance Services
© 2012 Capgemini. All rights reserved. 4
Building the New Connected Enterprise_TB_Capgemini.pptx
Capgemini Marketing & Communications
But we have to be wary of our potential
Building the New Connected Enterprise_TB_Capgemini.pptx
5 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
44 years of history
1967 SoGETI founded by Serge Kampf in Grenoble, France on October 1.
1973 Sogeti, Gemini Computer Systems and CAP merged as Cap Gemini Sogeti.
1975 First Annual Report published.
1985 Cap Gemini Sogeti listed on the "Second Market" of the Paris Stock Exchange.
1989 Opening of the Group University in France (Béhoust).
1991 Creation of Gemini Consulting resulting from the merger of five management consulting firms.
1993 First transformation program of the Group‟s organization, sales approach, methods and culture, called “Genesis.”
1996 The Group reorganized its shareholding and management structure and adopts a new name and a new logo: Cap Gemini. Opening of a flagship office in Singapore, marking the first steps into Asia.
2000 Acquisition and merger with Ernst & Young Consulting to form Cap Gemini Ernst & Young.
2002 • Sogeti name revived in some
countries and expanded to others for Local Professional Services.
• The second major transformation of the Group‟s move to a simpler model built around Consulting, Technology and Outsourcing and Local Professional services.
• The Board of Directors name Paul Hermelin CEO.
2004 Name and logo changed to Capgemini coinciding with global ad campaign to position “The Collaborative Business ExperienceTM.”
2007 Capgemini acquires Kanbay and Indigo, expanding its offshore capabilities in India.
2008 Capgemini acquires Vizuri (UK), BAS (The Netherlands) and Empire (Czech Republic).
1968 Gemini Computer Systems Inc. based in New York.
1962 CAP founded in France
1978 Cap Gemini Inc. established in Washington DC.
1998 Cap Gemini is included on the CAC 40 listing on the Bourse.
1999 Cap Gemini is voted "European Company of the Year" by the European Press Federation.
• Opening of a new international training and conference center in France at Les Fontaines.
1960's 1970's 1980's 1990's 2000's
2009 Consulting Services becomes a global entity: Capgemini Consulting.
2010 Acquisition of CPM Braxis in Brazil.
© 2012 Capgemini. All rights reserved. 6
Building the New Connected Enterprise_TB_Capgemini.pptx
and over 50 acquisitions
Capgemini Marketing & Communications
We like to collaborate
Building the New Connected Enterprise_TB_Capgemini.pptx
7 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
Building the New Connected Enterprise_TB_Capgemini.pptx
8 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
End-to-End Offerings
Size, Speed and
Complexity
One team, working together
Advanced Global
Delivery Model
Innovation for Economic
Value
From Strategy to Execution
Truly Multicultural
Technology Agnostic
© 2012 Capgemini. All rights reserved. 9
Building the New Connected Enterprise_TB_Capgemini.pptx
Capgemini Marketing & Communications
We are social animals
Building the New Connected Enterprise_TB_Capgemini.pptx
10 © 2012 Capgemini. All rights reserved.
Picture copyright: Disney Pixar 1998
Capgemini Marketing & Communications
Does anyone know where I might find…?
Building the New Connected Enterprise_TB_Capgemini.pptx
11 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
In house, there are multiple, discrete locations
Building the New Connected Enterprise_TB_Capgemini.pptx
12 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
Capgemini intranets
Building the New Connected Enterprise_TB_Capgemini.pptx
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Capgemini Marketing & Communications
Things labelled differently
Building the New Connected Enterprise_TB_Capgemini.pptx
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Capgemini Marketing & Communications
I’d rather speak to a person
Building the New Connected Enterprise_TB_Capgemini.pptx
15 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
In the real world…
Building the New Connected Enterprise_TB_Capgemini.pptx
16 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
My 114,999 colleagues are not all in my office
Building the New Connected Enterprise_TB_Capgemini.pptx
17 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
Building the New Connected Enterprise_TB_Capgemini.pptx
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Capgemini Marketing & Communications
Yammer launched on 10 Sept 2008…
Three people from Capgemini join
Building the New Connected Enterprise_TB_Capgemini.pptx
19 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
More detail in a story I told earlier...
Building the New Connected Enterprise_TB_Capgemini.pptx
20 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
July 2011:
27,000 users
We upgrade to the premium version of Yammer
Building the New Connected Enterprise_TB_Capgemini.pptx
21 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
What’s the story today?
Capgemini has one of the largest Yammer
networks • more than 35,000 users
• more than 30% engaged users
• 1,100 active groups
• 1,500 messages a day
Building the New Connected Enterprise_TB_Capgemini.pptx
22 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
So, what does Yammer give us?
Building the New Connected Enterprise_TB_Capgemini.pptx
23 © 2012 Capgemini. All rights reserved.
Capgemini Marketing & Communications
The platform is clear and structured
© 2012 Capgemini. All rights reserved. 24
Building the New Connected Enterprise_TB_Capgemini.pptx
People following me
Name and picture
Groups joined
Features
Settings
Suggestions for groups
News is divided into My Feed and Company
Feed
People I„m following
View of feed can be filtered
Capgemini Marketing & Communications
Available on my mobile
Building the New Connected Enterprise_TB_Capgemini.pptx
25 © 2012 Capgemini. All rights reserved.
Web Desktop App SharePoint
iPhone Blackberry Android SMS
iPad
Capgemini Marketing & Communications
How we’re using Yammer
Building the New Connected Enterprise_TB_Capgemini.pptx
26 © 2012 Capgemini. All rights reserved.
Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of Microblogging At Capgemini Yammer’, BIS Working Paper
Requests for information generate quick responses
© 2012 Capgemini. All rights reserved. 27
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… and round the clock
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Building the New Connected Enterprise_TB_Capgemini.pptx
Discussions are presented together
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Building the New Connected Enterprise_TB_Capgemini.pptx
Opportunities to share successes
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Building the New Connected Enterprise_TB_Capgemini.pptx
Discussions about future trends
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Building the New Connected Enterprise_TB_Capgemini.pptx
Links to news, particularly industry news
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Building the New Connected Enterprise_TB_Capgemini.pptx
Seek suggestions and ideas
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Building the New Connected Enterprise_TB_Capgemini.pptx
Water cooler chat
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Building the New Connected Enterprise_TB_Capgemini.pptx
Even very personal issues... work/home blurring
© 2012 Capgemini. All rights reserved. 35
Building the New Connected Enterprise_TB_Capgemini.pptx
What does it all mean for us?
© 2012 Capgemini. All rights reserved. 36
Building the New Connected Enterprise_TB_Capgemini.pptx
We are more connected and everyone can tell their story
Relationships are more easily established, and rank is stripped away
We benefit from better, more relevant information, and collaboration works
Capgemini Marketing & Communications
From an end user
“I have been working for Capgemini for 32 years, but I can
honestly say that the last years have done more for me in
company-binding than the years before. [Yammer] has
made me part of a global organisation that was never
before possible. And I have spent my time in global
teams before.”
Building the New Connected Enterprise_TB_Capgemini.pptx
37 © 2012 Capgemini. All rights reserved.
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• Tom Barton [email protected] twitter.com/tomsmiled slideshare.net/capgemini
www.capgemini.com
The information contained in this presentation is proprietary. ©2011 Capgemini. All rights reserved