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Bus Tracking Concepts

--Triangulation 

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User  

 Assistant Directions 

Information 

Reminder  

Stop  Location 

Bus 

Single bus

schedule Timetable for all

buses in this stop 

Set

 Ask for 

Real time for 

buses in this stop

Real time for each stop 

TrackSearch

Get

Conceptual Map of I-bus App 

Check

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Sketches

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prototype 1

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Heuristic Evaluation 

Social network function makes appcomplicated

Reminder should be more obvious

Transfer information should be accessed

from the home page

Add multiple paths to access information

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Prototype 2

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Usability testing

--Five tasks

Test schedule function

Real-time tracking function

Reminder function

Transfer to another bus

Don’t know stops and routes, but know

destination address

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Pilot Usability Test

task 1 time 1 task 2 time 2 task 3 time 3 task 4 time 4 task 5 time 5

S1 5mins 3mins

2.5min

s 2mins 30secs

S2 5mins 7mins 2mins 6.5mins 1min

S3 3mins 4mins 2mins 4mins 30secs

S4 4mins 6mins 2mins 2mins 3mins

Mean 1/2

4.25

mins

5

mins

2.125

mins 1/2

3.6

mins

1

mins

Error Rate: 15%

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Identified Problems

Some Icons such as

stops are like

locations

Search function

does not showon the

homepage

Real-time and schedule

should show together

Transfer information is

not clear

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Design Revision

Change icons design

Add search into homepage

Display real-time and schedule together

Coordinate app with physical stops design

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Prototype 3: Hi-fi Final Product

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Usability Testing

--successful rate: 95%

task 1 time 1 task 2 time 2 task 3 time 3 task 4 time 4 task 5 time 5

S1 2mins 15secs 40secs 10secs 1min

S2 2mins 15secs 45secs 3mins 30secs

S3 5mins 5secs 1min 5mins 10secs

S4 3mins 15secs 30secs 1mins 10secs

Mean 1/2 3mins 12secs 44secs 2mins 28secs

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Users’ Feedback

Good features:

Real-time tracking

Multiple paths to access information

Reminder

Things need to be revised Some low-fi sketches in the app

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Parts of the final product screenshots

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Bus 18

8 Minutes to A

Assistant Directions Search

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Assistant Directions Search

1

2

3

4

5

6

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Assistant Directions Search

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Presster/6th St

1L 18 320 FW

Assistant Directions Search

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BUS BOUND OPERATES

18 East 02 Mins

1L East 11:02am

320 East 05 Mins

FW East 11:30am

Assistant Directions Search

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B

A

CE

DG

F

18 (Eastbound) FW (Eastbound)

05:02

05:35

06:0506:30

07:10

07:40

08:05

08:31

09:10

09:30

10:10

10:41

11:00

12:35

13:05

13:2514:05

14:30

15:00

15:30

15:55

16:25

17:05

17:30

18:00

18:25

05:02

05:35

06:0506:30

07:10

07:40

08:05

08:31

09:10

09:30

10:10

10:41

11:00

12:05

12:35

13:0513:25

14:05

14:30

15:00

15:30

15:55

16:25

17:05

17:30

18:00

Assistant Directions Search

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Assistant Directions Search

How can I transfer to Route 18?

What can I do for you?

Get off bus LA at stop B in 1

minute. Walk 1 block to

north. Stop A will on your left.

Bus18 will come in 2 minutes.

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B

A

CE

DG

F

Start: Current Location

End:

Done

Assistant Directions Search

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B

A

CE

DG

F

Austin History CenterLocation

Bus

Stop

Assistant Directions Search

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Repeat

Bus

❶Lake Austin

❷ACC Rio Grande

❸E.21st st /Whitis

❹MLK/Chicon

❺PressterAve/5thst

❻PressterAve/6thst

❼Heflin

Stop 

Done

Never

18

❹MLK/Chicon

Assistant Directions Search

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Assistant Directions Search

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B

You are approaching your

stop!OK

Assistant Directions Search