Administration (Business Professional)Level 1 AwardTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Induction Fire evacuation

Toilets

Smoking

Phone calls / appointments

Commitment = 7 weeks

Absences

Brews – 25p per session

Questions?

Learning outcomes – Week 6

LO 1: Be observed whilst welcoming visitors at the Waterside reception (WV unit 1.1 – 1.5)

LO 2: Re-send administrative task 4 (If needed) LO 3: Check portfolio for what STILL needs doing

(signatures, feedback, tracking, adding to evidence..)

LO 4: Check ItsLearning and re-submit any work that is needed – Offer help to others if yours is complete

Reception - Observation

In pairs or trios if needed, you will be observed whilst covering our reception area here at Waterside (30 minutes each pair)

You are to familiarise yourself with the paperwork at Reception

If the phone rings, you need to answer it (A hand-out is available to guide you)

If someone comes to reception, you will need to ask them to sign in and help them with their enquiry (Paperwork available)

What are you being observed on?

Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for

their visit 1.2 Follow organisational procedures for receiving

visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of

waiting 1.5 Use appropriate tone and language, including

body language, when dealing with visitors

Feedback from Task 4 Quite a few of these, once assessed, were not

professional (you are representing a business), you didn’t even discuss the key point (no tickets) and you gave no apology.

I have put feedback on those where I am not satisfied with the standard of email so please complete this again.

Think of yourself as someone who works for either the ticket company OR for the theatre

itself.

ADMIN TASK 4 Log on to your email account Send me an email, in reply to the following;Hello, I have booked tickets for a theatre show on the 17th of December. I haven’t received my tickets yet. Please could you send me details of where the venue is, door opening times and when the show finishes.Thank youMichelle.

Criteria to be assessed: 3.1 Produce routine business documents using the appropriate communication style

How to track additional evidence.. Number each piece of your additional evidence (AE)…

(1, 2, 3, 4 and so on)

Sign each piece of AE – this is for authenticity

Look at your trackers – White sheets, front of your workbook (You have one tracker per unit)

Look at your AE 1 and see which criteria is meets on the tracker – When you find which criteria it meets, put a 1 in the third column (Next to the letters AE)

Move on to AE 2 and repeat.. carry on until complete

Make sure all AE is in the back of your file in number order.

Home workYou needed to…..

AC 2.1: Give examples of when to use a formal or informal communication style

Please write your answer in full sentences and ensure you have covered both informal

and formal communication styles in your answer.

ANY QUESTIONS SO FAR

Feedback from Reception Task

Share with each other how it went

DID YOU….. LO 1: Be observed whilst welcoming visitors at

the Waterside reception (WV unit 1.1 – 1.5)

LO 2: Re-send administrative task 4 (If needed) LO 3: Check portfolio for what STILL needs

doing (signatures, feedback, tracking, adding to evidence..)

LO 4: Check ItsLearning and re-submit any work that is needed – Offer help to others if yours is complete

Home work

Access ItsLearning to write on the ‘Feedback Wall’ and also to take the Survey

which asks about other courses you could do.

I will put these above the ‘Week 1’ folder (ItsLearning)