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BUSINESS AND PROFESSIONAL
COMMUNICATION: PRINCIPLES
AND SKILLS FOR LEADERSHIP
Steven Beebe & Timothy Mottet
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Prepared by: San Bolkan, CSU Long Beach
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
CHAPTER 1
Communicating and Leading at Work
© B. O’Kane/Alamy
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Communication and You
Without communication skills, you are less likely to be successful.
◦ Communication is the most valued workplace skill.
◦ Without effective communication skills, your career may suffer.
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership and You
Regardless of your professional goals, you will influence others through communication.
◦ To lead is to influence others.
◦ Enhancing communication competence can enhance leadership abilities.
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Communication: Making Sense and Sharing Sense
© AP Photo/Douglas Gorenstein/NBC
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
The Nature of Communication
Human Communication is about:
◦ Making sense
◦ Sharing sense
◦ Creating meaning
◦ Verbal and nonverbal messages
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
The Components of Communication
Source: The originator of the message◦ Encoding: Turning thoughts into a code◦ Decoding: Interpreting the message
Message: The information communicatedReceiver: The person interpreting the messageChannel: The means by which the message is
expressedNoise: Anything interfering with the interpretation of
the messageFeedback: The response to the messageContext: The environment of communication
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership: Influencing Others Through Communication
© Chris Ryan/Alamy
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Perspectives
Leaders help make something happen
Leaders create the extraordinary
Leaders are ethical
What do these perspectives have in common?
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leader Versus a…
1. Manager: A person appointed to coordinate and facilitate.
- Keep things organized
- A focus on the short term
- Coordinates the work without influencing its
design
2. Follower: A person who implements another person’s plan
- Engage in the work designated by others
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Approaches
1. Trait approach: A focus on the psychological and physical attributes that make for an effective leader.
- Intelligence
- Confidence
- Social skills
-Administrative skills
- Enthusiasm
- Honesty
- Competence
- Not afraid to speak up
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Approaches
2. Functional approach: Leaders are people who perform essential functions, tasks, and processes.
Task function- Help the team get work done
- Ensure that the task gets completed
Process function- Maintains a harmonious climate
- Promotes a friendly atmosphere
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Approaches
3. Styles approach: Leaders use 1 of 3 primary leadership styles.
Authoritarian- Give orders and control others
Democratic- Consult with the group for its input
Laissez-faire- Take a hands-off approach
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leadership Approaches
Three more leadership styles:
Situational- Select styles as the circumstances change
Transformational- Influence people to see the future in new ways
Servant- Be of service to the group
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Leading Others: Communication Principles at Work
© Jupiter Images/Comstock Images/Getty Images
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Principles of Leadership
1. Be aware of your communication- Be aware of your motives
- Be aware that people perceive situations differently
2. Effectively use and interpret verbal messages- Encode and decode accurately
3. Effectively use and interpret nonverbal messages
- Encode and decode accurately
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Principles of Leadership Continued...
4. Listen and respond thoughtfully to others
- Be other-oriented
- Respond thoughtfully to others
5. Appropriately adapt messages to others.- Make a decision about your communication goal
- Tailor your message to the person receiving it
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.
Relating to Others
Relationship: An ongoing connection we make with others
Interpersonal communication: When two people interact to mutually influence each other for the purpose of managing relationships
Impersonal communication: Communication by which you respond to a person as an object or based on their role
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What do you think?Can we treat all people interpersonally?
Are there times when communicating impersonally is appropriate?
With whom do you normally communicate impersonally?
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Collaborating with Others
Group communication: Communication that occurs between 3 – 15 people◦ Share a common goal◦ Influence each other
Team: A coordinated group of people striving towards a specific common goal◦ Clearly defined roles, duties, and responsibilities◦ More highly structured than a group
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Presenting to Others
Public communication: When a speaker addresses a gathering of people to inform, persuade, and/or entertain them
◦ Developing, organizing, and delivering a presentation
◦ More formal and structured than group or interpersonal communication
Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.