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Business case for DWG Membership An explanation of member services, the value of membership and the potential ROI Don’t journey alone
Business case for DWG Membership
An explanation of member services, the value of membership and the potential ROI
Don’t journey alone
digitalworkplacegroup.com
Contents.
Overview of DWG services 3
Membership 5
Benchmarking 7
Consulting 9
Membership options 11
Financial value of membership 12
Contact us 13
digitalworkplacegroup.com
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Why journey alone?When the unprecedented and largely unpredicted global pandemic struck, the digital workplace became the essential workplace for thousands of organizations around the world, as teams implemented advanced remote working from home, reformatting ways of working at incredible speed.
Digital Workplace Group (DWG) is a strategic partner, covering all aspects of the evolving digital workplace industry through membership, benchmarking and consulting services.
Digital workplaces (now) = Essential workplaces
MembershipA confidential member forum for improvement and networking
ConsultingIndependent expertise to guide strategy and plans
BenchmarkingObjective data to inform critical decisions
@DWG I www.digitalworkplacegroup.com I 3
Modern Intranet Management Benchmarking
STRICTLY CONFIDENTIAL – NOT FOR SHARING PUBLICLY
1. About Digital Workplace Group
Digital Workplace Group (DWG) is a strategic partner, covering
all aspects of the evolving digital workplace industry through
membership, benchmarking and boutique consultancy services.
DWG provides independent guidance to more than 100 leading
corporates and public institutions to advance their intranets and
broader digital workplaces through peer learning, impartial
evaluations, research and practitioner expertise.
We offer three related lines of service:
• a confidential member forum that shares best
practice, research and measurement to help with
ongoing improvement and learning
• an independent benchmarking methodology and
reporting system, using DWG’s wealth of data and
metrics to compare organizations confidentially
with each other
• a consulting service that helps organizations find
their way through specific challenges and
strategic decisions.
Further details can be found on our website,
www.digitalworkplacegroup.com.
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@DWG I www.digitalworkplacegroup.com I 6
Modern Intranet Management Benchmarking
STRICTLY CONFIDENTIAL – NOT FOR SHARING PUBLICLY
Comparative scoring – the Digital Quotient (DQ) We use a comparative score called the Digital Quotient (DQ) to indicate how your organization performed against the DWG average score for each area of our model. As with human IQ, this score is normalized across the sample to have an average of 100 and a standard deviation of 15. For example, a DQ of 115 would place you in the top 20% of DWG member scores, while a DQ of 85 would place you in the bottom 20%.
Note: IQ scores will be reported once we have completed six evaluations using this benchmarking model.
50% Bottom 40% Top 40%
Top 30%
Top 20%
DQ
Bottom 30%
Bottom 20%
Top 10%
Top 5%
Bottom 10%
Bottom 5%
Modern Intranet Management Benchmarking Name of member Date
Sample members and clients
An expert partner to transform your company’s workplaceDWG provides independent guidance to more than 80 Fortune 1000 and equivalent companies, as well as public-sector organizations, to advance their digital workplaces through peer learning, impartial evaluations, research and practitioner expertise.
DWG has been recognized by the Financial Times as one of the UK’s leading management consultancies in digital transformation for 2021.
“We’ve found Digital Workplace Group to be invaluable partners in our journey toward a more effective digital workplace.
Whether we need insights, benchmarks, or just a quick sanity-check, the DWG team is there for us. It’s almost as if they’re ‘riding shotgun’ for us as we move the stagecoach along the digital trail.”
Pete FieldsHead of Digital Experience
Wells Fargo
Overview of DWG services.
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Why do so many leading companies choose Digital Workplace Group?
Large company expertise: We’ve worked with Fortune 1000 / FT 500 (and comparable) organizations for more than 18 years. Our expertise and insights focus on the successes, challenges and needs of such major organizations.
Measurement and research focus: Our consulting and evaluations rely on measurement derived from more than 700 benchmarks and our robust research programme, to provide a unique reservoir of statistics and case studies.
We provide ‘data and metrics in a world of opinion’.
Real-world practitioners: Our benchmarkers and consultants have previously managed intranets and digital workplaces at major organizations. Our expertise is rooted in experience.
Independence: All our work is vendor neutral and our consulting and evaluation framework is proudly technology agnostic.
MembershipConfidential learning, ongoing improvementThe DWG Member Forum is a confidential, members-only group. Membership combines online and in-person peer learning with expert research and practical insights into how others have solved challenges, based on more than 700 evaluations of major organizations.
Peer learning Rich interaction and sharing with teams from other major organizations.
Expert research Six new member-only reports every year and a vast archive of papers and videos.
Members-only events Live online Q&As with experts, research-driven webinars, member meetings.
ConsultingStrategic interventions, discrete projectsDWG Consulting services provides vendor-neutral, unbiased, high-quality advice and practical hands-on support for digital workplace and intranet programmes, such as:
What does ‘good’ look like? External insight into industry best practices – to inform strategies and plans.
Vision, strategy & roadmapMethodology and expertise to establish the road ahead.
Facilitated workshops Engage stakeholders across a global organization or within a function – so the whole team starts on the same page.
BenchmarkingStrategic evaluations, baseline performance measurement DWG Benchmarking provides in-depth analysis of your sites and/or digital workplace environment, and comparison with other similar organizations. We have a range of benchmarks to choose from:
Intranet • Modern Intranet Management• Digital Communications Channels• Intranet Usability
Digital Workplace• Digital Workplace Management• Digital Collaboration• Digital Workplace Experience• Digital Workplace Maturity
How do DWG’s three services advance your workplace?
Edward TaylorExecutive Director, Client Services
Call: +44 (0)7771 764512
London 30 City Road, London, EC1Y 2AB Tel: +44 20 7374 8061
MalmöMindpark Malmö City, Carlsgatan12A 21120 Malmö, Sweden
New York 230 West 41st Street, 15th Floor, New York, NY 10036 Tel: +1 (866) 903 0232
Contact us
Nancy GoebelManaging Director, Member Services
Call: +1 (973) 978 1072
Overview of DWG services.
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Why DWG membership is an essential service.
While no one could have been fully prepared for the effects on work of the global COVID-19 pandemic, we have seen directly that organizations that had already invested in resourcing their digital workplaces before the crisis have been better equipped to deal with the transition.
Why continue your DWG membership?
1. Business resilience – AskDWG
Business resilience now means digital workplace strength.
DWG is gathering and releasing real-time global best practice and specific examples of all aspects of the 24/7 digital (and now essential) workplace. Don’t journey alone. If you have a digital workplace question or challenge, AskDWG.
DWG is by your side to support you, by tackling specific challenges and sharing experiences
through our AskDWG Q&A engine, Knowledge Exchange series and research programme.
Our research programme publishes six research reports on digital workplace topics driven by member needs each year. In addition, members can tap into our extensive libraries, including 80+ research reports and 500+ hours of recorded video tours, along with benchmarking league tables, external research and expert blogs.
“It’s phenomenal the amount of information and insights you get at a member meeting – and it’s a really relaxed, informal setting. You’re able to share where you’re at and which areas you need more help in. I really enjoy the networking these bring.”
Priya ThummalapalliVice President, HR Digital Strategy
Prudential Financial, Inc.
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For specific details of the research and events that took place last year, please see our latest Annual Review.
The digital workplace is the essential workplace. Don’t journey alone.
Why DWG membership is an essential service.
2. Confidential connections – with household-name organizations
We connect you with the organizations that are tackling the same challenges and questions that you are – confidentially, securely and quickly.
With 18 years of confidential support and trust across our diverse range of large member organizations, we can get you into direct conversation with the right peers in ways that save you time, money and mistakes.
You are part of an exclusive club where everyone supports each other in ways that really deliver at times of crisis – as well as when work and life are more stable.
In addition, DWG hosts more than 50+ online events each year, including digital workplace tours, research-driven webinars and live Q&As.
In early 2020, we moved our in-person member meetings online. Since there is no travel involved, this extends the ability of members to interact with each other via a new, unique format – The Digital Fika Experience – which allows for networking, best practice sharing and in-depth reviews of member companies’ digital workplaces. As we continue to move through these uncharted waters, learning from and sharing with other organizations has never been more important. Alongside the Fikas, it is hoped that by Q3–Q4 2021 we will be able to reintroduce some in-person events.
3. Digital workplace ‘insurance policy’
The future is uncertain. So treat DWG membership as an insurance policy to make sure you keep your digital workplace risk to the bare minimum, no matter what the future brings.
Considering a technology change, new structure or accelerated remote working? Then let DWG quickly sense-check your plans. This has steered many members away from dangerous waters and made sure mistakes were avoided.
We actively engage with every member organization through regular one-to-one hub chats to discuss the challenges they are facing or any new topics they are keen to explore.
We provide support through real-time problem solving as well as by collating relevant resources and connecting members with experts within DWG and the wider membership.
Sample members and clients
Edward TaylorExecutive Director, Client Services
Call: +44 (0)7771 764512
London 30 City Road, London, EC1Y 2AB Tel: +44 20 7374 8061
MalmöMindpark Malmö City, Carlsgatan12A 21120 Malmö, Sweden
New York 230 West 41st Street, 15th Floor, New York, NY 10036 Tel: +1 (866) 903 0232
Contact us
Nancy GoebelManaging Director, Member Services
Call: +1 (973) 978 1072
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Benchmark your way to success.
Facts and data drive decision-making in most organizations. You either have the data or you don’t. If you want to drive change or need to build a business case for investment, then impartial, evidence-based analysis of the current state of your digital workplace environment is invaluable.
DWG Benchmarking is a proprietary, structured methodology for comparing the effectiveness of your intranet or wider digital workplace against that of respected peers. Benchmarking your digital workplace will provide you with impartial measurement and evaluation, along with detailed recommendations for improvement.
Benchmarking areas DWG’s new set of benchmarks can help your digital workplace or intranet grow, wherever you are on your journey.
Intranet • Modern Intranet Management • Digital Communication Channels • Intranet Usability
Digital Workplace • Digital Workplace Maturity • Digital Workplace Management • Digital Collaboration• Digital Workplace Experience
For detailed information about a specific benchmark, please get in touch.
“I don’t believe there are other organizations that do what DWG does at the level of rigour that they do it, especially when it comes to data-driven decisions, benchmarks and insights.”
Pete FieldsHead of Digital Experience
Wells Fargo
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An evaluation typically consists of an expert review based on stakeholder interviews, document analysis and observations of tools and services. In most cases, two DWG specialists will score you independently, using the 30+ data points in each model, before agreeing a final set of scores and recommendations.
The resulting report will detail the high and low points of the assessment – with specific illustrations – and suggest practical measures for improvement. Comparative scores and league tables will showwhere you rank against other organizations, both overall and for individual metrics.
To help you address the issues raised, we will also point you to relevant resources from our extensive research library, or to good practice examples from the DWG Knowledge Base, a repository of case material curated by our research and benchmark teams.
Why benchmark? Our clients undergo benchmarking for a variety of reasons. Some seek objective data to inform strategic decision-making and improvement programmes. Others require a baseline measure to gauge the later impact of a planned development (and will often perform a repeat evaluation after implementing the change). For more use cases, check out the 7 ways DWG members use benchmarking evaluations and request a sample report.
Who has been benchmarked? Facts and data drive decision-making in most organizations – DWG Benchmarking provides an accessible way to quickly obtain meaningful, verifiable data that will secure the ongoing success of your digital workplace.
The digital workplace is the essential workplace. Don’t journey alone.
Benchmark your way to success.
London 30 City Road, London, EC1Y 2AB Tel: +44 20 7374 8061
MalmöMindpark Malmö City, Carlsgatan12A 21120 Malmö, Sweden
New York 230 West 41st Street, 15th Floor, New York, NY 10036 Tel: +1 (866) 903 0232
Kevin OlpBenchmarking Product Manager
Call: +1 (414) 232 5137
Contact us
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What are your essential digital workplace questions?Let DWG Consulting help you answer them.
Do you need to define a strategy and a roadmap, but not sure where to start? Are you planning a new vision for the digital workplace? How can you most effectively gain buy-in and adoption across the organization, from content owners to C-suite executives? Are you aware of what other companies are doing and what is considered best practice?
Whether you’re looking to define a new strategy, build a vision, engage your stakeholders or simply in search of industry insights, DWG Consulting can help answer your big questions.
DWG Consulting provides independent, high-quality advice and practical hands-on support for digital workplaces and intranet practitioners. Our 18+ years of benchmarking and research experience provide the foundation for our consulting work, and our focus on data and real-world examples keeps our work relevant and useful.
How organizations use DWG ConsultingOur clients rely on our consulting for decision-making, as a source of ideas, and as the basis for powerful interactions and knowledge-sharing. Clients often engage our consulting services alongside their DWG Membership, and even in tandem with DWG Benchmarking, to provide a useful baseline before a consulting engagement, also allowing progress to be measured after project completion.
“I really value the consultancy side of DWG and being able to set a path towards a particular objective and to have DWG at the table to help support the thinking and the challenge around it.”
Amy WeberAssistant Director, Field Strategy Design
Northwestern Mutual
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Examples of our consulting engagements
• What does ‘good’ look like?External insight into industry best practices and innovation to inform strategies and plans
• Vision, strategy & roadmapMethodology and expertise to set your forward path
• Facilitated workshopsEngage stakeholders across a global organization or within a function
• Experts ‘on demand’A subscription package that allows you to call on DWG experts as needed on a rolling basis
• Major intranet upgradesManagement, support and assessments for intranet transformations
• Governance modelsWe help you to establish the necessary controls and operational processes that will enableyou to maximize your technology investment and continue to improve and evolve yourdigital workplace
Our highly experienced consultants are subject matter experts in critical areas such as strategy, governance, collaboration and usability, bringing expertise and experience from a variety of fields. Backed by our research team, they can deliver current best practice and tested measurement methodologies into any consulting engagement.
The digital workplace is the essential workplace. Don’t journey alone.
What are your essential digital workplace questions?
Edward TaylorExecutive Director, Client Services
Call: +44 (0)7771 764512
London 30 City Road, London, EC1Y 2AB Tel: +44 20 7374 8061
MalmöMindpark Malmö City, Carlsgatan12A 21120 Malmö, Sweden
New York 230 West 41st Street, 15th Floor, New York, NY 10036 Tel: +1 (866) 903 0232
Contact us
Nancy GoebelManaging Director, Member Services
Call: +1 (973) 978 1072
digitalworkplacegroup.com
DWG Membership is designed to help large organizations improve their digital workplaces through peer learning, best practice research, social networking, benchmarking evaluations, and partnerships with DWG’s experts.Features of DWG membership
Add-ons to corporate membership
Membership packages can also include one or more benchmarking evaluations, bundled consulting days to be adapted around member needs, or specific consulting packages. (Note: DWG members receive a 10% discount on bundled consulting days.)
Member meetings6+ in-person two-day facilitated retreats throughout North America and Europe. 3 seats guaranteed at every meeting. (In early 2020, we moved our in-person meetings online, but are aiming to hold in-person meetings again during 2022).
Online events2+ private, interactive webinars each month with live digital workplace tours, thought leader presentations and facilitated discussions.
Expert research6+ new reports each year, plus an extensive existing library of research and resources (available via the member extranet).
Knowledge base Good practice examples which are searchable by topic, including benchmarking areas.
Member extranet and social networkPrivate, password-protected site with research library, video library, contact directory, event calendar with registration, and private member network. Open access.
Customized ‘expertise on tap’ Expert research on topics of the member’s choice via AskDWG. Capped at 2 days.
DWG InstituteBrings members, technology providers and experts together, to share knowledge, ideas and perspectives securely and confidentially, to significantly improve and reimagine the way we work today and in the future.
Fees: 1 year* $49,500
Fees: 3 years** $133,650
Fees: 5 years*** $210,375
Please note that we can invoice for services in GBP and euros, upon request.*Public sector organizations, NGOs and charities are eligible for a 15% discount on membership fees.**10% discount for 3-year membership.***15% discount for 5-year membership.
Membership pricing 2022.
+$39,500
+ What does ‘good’look like? researchBespoke research insights on the digital workplace topic of your choice to help you understand what good looks like, supported by real-world examples
+15 consulting days15 days of time from DWG’s expert consultants, to be scoped to meet your specific needs, added to your first year of membership
+$33,800
15
+1 benchmarkA DWG benchmark in one area of your choice, added to your first year of membership
+$39,500 10% off after the 1st
+2 benchmarksTwo or more DWG benchmarks in areas of your choice, added to your first year of membership
+
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Intranet• Modern Intranet Management• Digital Communication Channels• Intranet Usability
Digital Workplace• Digital Workplace Maturity• Digital Workplace Management• Digital Collaboration• Digital Workplace Experience
• In-depth 80-page report with detailed recommendations and comparative data• Benchmarking report-back meetings• DWG Mark – a badge to be used to show external accreditation
$60,000(compared to similar service as a consulting project from a global firm)
Cost for first benchmark: +$29,500 $60,000*
DWG benchmarking evaluation
Peer learning
6 two-day Digital Fika Experiences• 4 sessions open to digital workplace leaders and their teams and 2 designed uniquely
for executives. (Note: These online sessions have taken the place of in-person member meetings during 2020 and early 2021 but in-person events are planned for Q3–Q4 2021)
Included
$24,000(assumes actual use of 2 seats at 4 of 6 meetings, compared to conference tickets at $3,000 each)
Monthly online Knowledge Exchanges • 12 facilitated, interactive members-only webinars on selected topics• Open, honest sharing protected by DWG confidentiality agreement• Unlimited seats per webinar
Included$18,000(assumes 10 passes for 12 webinars from industry bodies, at $150 each)
Monthly Digital Workplace Live webinars• 12 webinars each year, on the first Tuesday of every month• Live site tours and industry expert guest presenters• Unlimited seats per webinar
Included$18,000(assumes 10 passes for 12 webinars from industry bodies, at $150 each)
Secure member extranet and social network• Library of past research reports and benchmarking best practices• Video library of past Digital Workplace Live and Knowledge Exchange recordings• Member directory with exclusive contact details• Event calendar with simple registration, curated news feeds• Private Yammer network for confidential discussions with members
Included$50,000(compared to 50 licences to a private industry body extranet)
Expert research
4–6 new research reports each year• Detailed research reports on member-focused topics• Case studies, industry best practices and survey analysis• Enterprise licence for unlimited access within an organization
Included$18,000(compared to 6 detailed reports from Gartner with enterprise licences, at $3,000 each)
Customized expert research / knowledge time• One day of DWG expert research on topics of a member’s choice
Included $3,600(based on DWG consulting daily ‘rack’ rate)
First-year annual cost (50k FTEs level): $29,500 $131,600*
*Cost if purchased from individual vendors
Financial value of membership.
United Kingdom:
Digital Workplace Group 30 City Road London EC1Y 2AB Tel: +44 (20) 7374 8061
Sweden:
Digital Workplace GroupMindpark Malmö City, Carlsgatan12A 21120 Malmö, Sweden
North America:
Digital Workplace Group 230 West 41st Street 15th Floor New York, NY 10036 Tel: +1 (866) 903 0232
[email protected] www.digitalworkplacegroup.com
About Digital Workplace Group
Digital Workplace Group (DWG) is a strategic partner, covering all aspects of the evolving digital workplace industry through membership, benchmarking and consultancy services.
DWG provides expert advice, peer connections, research and insights to guide and support organizations globally on their journey towards digital workplace success.
Don’t journey alone.
Don’t journey alone
