1. Business Communication II Group Members Pritam
Pandey-2014205 Rachna Verma-2014215 Sankalp Jangam-2014252 Shaily
Sharma-2014259 Alexis Rousselin-2014346 Maxime Ricard-2014349
2. Shooting Birds Eye Lessons learnt:- Understand the holistic
perspective. Guidelines:- Decipher what the customer really wants.
Understand the stated and latent needs. Correlate the statements
preceding the question. Say what you do, and do what you say!
3. The Mothers Promise Lessons learnt:- Dont act or say until
you know the whole situation. Guidelines:- Avoid being judgmental
Choose the right time. Be willing to compromise Emphasize with
others
4. The Game of Dice Lessons learnt:- Pay attention to body
language and dont forget you ethics in business communication.
Guidelines:- Words can lie not body. Listen it dont hear it. Put
aside your ego while making decisions.
