PROPRIETARY OF Global ACTTM

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Business Communication

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…the new global and diverse workplace requires

excellent communication skills!

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SENDER(encodes)

RECEIVER(decodes)

Medium

Feedback/Response

The Communication ProcessThe Communication Process(components)(components)

Message

Feedback

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NON VERBAL

Components of CommunicationComponents of Communication

• VERBAL COMMUNICATION

• WRITTEN COMMUNICATION

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Research shows, communication is…

Mehrabian Rule of Non Verbal Communication

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Thank You