Business communication skills (skup vežbi korišćenih na vežbama za uspešno komuniciranje, prezentaciju proizvoda na engleskom, razvoja kritičkog mišljenja critical thinking itd.)
Transcript
Slide 1
Business communication skills (skup vebi korienih na ve bama za
uspeno komuniciranje, prezentaciju proizvoda na engleskom, razvoja
kriti kog miljenja critical thinking itd.)
Slide 2
Schedules Look at the table and ask the questions which elicit
the following answers: 1. ______________________________ At 12.25.
2. ______________________________ An hour. LONDON BIRMINGMHAM
LONDON MANCHESTER DEPART ARRIVEFLIGHT NO. DEPART ARRIVE FLIGHT NO
10.4011.25BA 3277 10.55 11.55 BA3266 11.4012.25BA 3287 11.55 12.55
BA3276 What time does flight No. BA3287 arrive in Birmingham? How
long does the flight from London to Manchester take?
Slide 3
Business communication skills. Telephoning. Whos calling?,
speaking, ring back, this is, Sorry shes just gone out Can I speak
to Mrs Bild, please? _________________. Would you like to ring back
later? Hello, is George there by any chance? - _________________ ?
-James Brown. Could you put me through to Mrs Dylan, please? - Hold
on, please. Hello, _________________ Sue James. Oh, hello Sue.
Hello. Ron Benson _________________. Is Mr. Person there? Hes away
for a few day. Can I give him a message? No, thanks. Ill
_________________ next week. Sorry shes just gone out Whos calling?
this is speaking ring back
Slide 4
My name's ; I'll spell that for you gee, are, ay, aitch, ay,
em, new word, aitch, you, gee, aitch, ee, es. Taking someone's name
My name's ; thats jay, ay, en, i, see, ee, new word, why, oh, you,
en, gee Graham Hughes Janice Young
Slide 5
Business communication. Social interaction (interakcija sa
ljudima). Match these expressions with the thoughts behind them
(1-5). Oh dear! I didnt quite catch that. Never mind. How come?
Youre joking! 1. That seems absurd. 2. I dont understand how that
happened. 3. It doesnt matter; it's not terribly important. 4. I
didnt understand what you just said. 5. I sympathise with you.
Slide 6
Let me introduce myself Aims To learn/ revise how to introduce
oneself (to e.g. business partners) Key vocabulary (Unit 1-
Customers) Learn/ revise: Possessive pronouns/adjectives There
is/are distinction
Slide 7
Is that Mrs or Ms? Mr, Mrs /misiz/, Miss /mis/, Ms /miz/ To
highlight, in Serbian: koristite ove nazive ispred prezimena, a ne
imena, osim kada izgovorimo istovremeno ime i prezime: Mr John
Hudson.
Slide 8
Programme, courses at Higher Business School HOME AND FOREIGN
TRADE Tourism and Hospitality /Catering
Slide 9
Programme, course Finance and Accounting Entrepreneurship
Slide 10
Programme, course Information Technology in Business
Insurance
Slide 11
So, who do you work ___? a) at b) in c) for ________ business?
a) what's c) how's b) when's Can I _____ you a drink? a) find
b)bring c)get Where are you ______originally? a)at b)on c) from Is
this your first time _____ Paris? a)in b)at c) on How ____ you
_____the conference? a)do you enjoy b) are you enjoying Are you
_______ a presentation? a) having b) giving c)taking Can I get you
anything _____ the buffet? a) at b) from c)on At a conference
drinks party
Slide 12
Think & Reflect
Slide 13
Pair-work Discussion
Slide 14
Do you think offshore accounts are a good idea? Why/why not?
Possible questions to reflect on: Where is that money from? What is
it for?
Slide 15
True or false: Stable and low inflation and interest rates are
an economic good thing. Circle the correct answers: Low interest
rates/ high interest rates help to control inflation/small banks.
Interest rates Are the interest rates in Serbia low or high?
TRUE!
Slide 16
Make two lists: PRESENT JOBS: jobs which many women now do, but
which their mothers didnt do in the past. PAST JOBS: jobs which
their mothers generation used to do, but which few women do now.
And note down THE REASONS why you think these changes have taken
place. Present jobs Past jobs Reasons for changes 1 2 3 Present
jobs Past jobs Reasons for changes 1 2 3 Your tasks
Slide 17
In small groups, prepare the introduction and conclusion of a
presentation of one of these new products to a group of department
store buyers. a flexible tablet PC that can be rolled up to fit in
a pocket furniture which changes colour and temperature depending
on the light and room temperature a T-shirt which displays a text
message that can be modified from a mobile phone your own product
idea Think about the following questions. Hook: What is the most
surprising, exciting or unusual aspect of your product? Objective:
Why are you making the presentation and what do you hope to obtain?
Agenda: How will you organize your presentation and what will
happen after the talk? Summary: What are the highlights of your
talk? Call for action: What do you want your audience to do now?
Close: How can you avoid an embarrassing silence at the end of your
presentation?
Slide 18
This could be the most portable computer ever!
Slide 19
Furniture which changes color
Slide 20
a T-shirt which displays a text message
Slide 21
Companies again What do you know about these companies
(production)? BMW cars, parent company of Rolls-Royce Motor Cars
Coca-Cola- soft drinks (no alcohol, served cold), fizzy drink
(sweet, non-alcoholic drink, usu. drunk by children) well-designed
bottles, excellent advertising, eye-catching advertisements BMW
Coca-Cola NikeLevi Strauss & CoMicrosoft
Slide 22
Nike - track suits, trainers Am. sneakers, sportswear Levi
Strauss & Co - denim skirt, jacket, fabric, jeans Microsoft
software BMW Coca-Cola NikeLevi Strauss & CoMicrosoft
Slide 23
BUSINESS ENGLISH JARGON booster: THE NEW WORDS What is it?
BIG-TICKET item
Slide 24
Reactions: How to act as a businessman/woman in Japan? CULTURAL
DIFFERENCES Business card: 1 st you must have it (if you dont have
it, than you dont exist) Offer your business card to a Japanese
with BOTH HANDS: