Business Computing
Presented by Kofi Kwarko
Business Development ManagerGhana-India Kofi Annan ICT Centre of Excellence.
Advance Information Technology Institute (AITI)
ShopFactoryTransportSecretarialHandicraftetc…
Business & Computing
• Using a digital process to gather, transform, model, transmit across communication lines network cable b/w PCs, phone, TV, internet etc
• Any activity that produces or offers goods and services to a customer can be considered as Business
Definition of Business Computing
Industry definition
• Any digitized process that facilitate the operations of any enterprise.
• Computer-based systems used to achieve business objectives
Information Technology
3 Areas– IT 4 Administration– IT 4 Industry– IT 4 ?
Classification
•B2B
•B2C
•G2B•C2C •G2C
•B2G
Which ones do you consider as business computing
?
ICTs Usage
• It is no more the sole preserve of big corporations but a necessity for most business and a must for growth and partnership in the global economy
Essence
Customer Business
ProfitMarket presence
Value
Computerization• Old rule: Information can appear in only one place at one
time
Technology: Database and networking
New rule: Information can appear simultaneously in as many places as it is needed
• Old rule: Only experts can perform complex work
Technology: Expert (or Sophisticated) Systems
New rule: A generalist can do the work of an expert
Computerization• Old rule: Business must choose between
centralization and decentralization
Technology: Telecommunication networks
New rule: Business can simultaneously reap the benefits of centralization and decentralization
• Old rule: Managers make all decisions
Technology: Decision Support Systems
New rule: Decision-making is part of everyone’s job
Computerization• Old rule: Field personnel need offices where they can
receive, store, and transmit information
Technology: Wireless data communication and portable computing devices
New rule: Field personnel can be ‘connected’ anywhere, anytime
• Old rule: The best contact with a potential buyer is personal contact
Technology: Multimedia, Interactive Systems
New rule: The best contact with a potential buyer is effective contact at buyer’s convenience
Computerization• Old rule: You have to find out where things are
Technology: Automatic identification and tracking systems; Data Mining; Search Engines
New rule: Things tell you where they are
• Old rule: Plans get revised periodically
Technology: Real-time Monitoring System; High performance computing
New rule: Plans get revised instantaneously
Stages of Computerization
• Business Process Automation
• Business Process Improvement
• Business Process Reengineering
Trend
Cost/efficiency
Valueinnovation
customization
time
quality
Trend
Automating Back office
Enabling
Front office
Creation of
New Business
Enterprise Strategy
Technology infusion
1960
2000 + ?
Sample Trend
inventory
Customerservices
OLAP
Technology infusion
?
1960
2000 + ?
Steps to Integrate
Information required to drive and facilitate the business function
System to capture and provide the information
Technologies necessary to support the systems
Change management process to facilitate the introduction of new technologies
Understand the business functions or goal of the business
What to Know•Business is business
Strategic Business
Objectives
Critical Success Factors
Performance Indicator
Business Process
ICT Application
•ICT should be seen as an enabler and not the business
Factors - Ghana
• Skilled personnel
• Knowledge drivers (leaders)
• Project managers
• Appropriate & innovative technology
• Infrastructure?
• Funding
• Solution track
Business Opportunity
• Enormous • What is the medium
which we can best utilized now?
Assemble (Mauritius)
JIT Business
Client (Ghana)
Business (US)
Finance (London)
Supplier motherboard (Malaysia)
Supplier SVGA screen (Japan)
Supplier Software (India)
Success
Knowledge creators or learning companies
Thank you