Ch i ti F MillChristine F MillerConsultantConsultant

Business Continuity Manager11

Helping build business resilience

O iOverviewHuman Resources (HR) vHuman Resources (HR) - v -ICT Disaster Recovery (DR)ICT Disaster Recovery (DR)HISTORY & development of BCHuman factors or people issues

Cin BCM

22Helping build business resilience

BuncefieldBuncefield

A case study on DR i t d d iDR, interdependencies & supply chain& supply chain

http://www.buncefieldinvestigation.

3

p ggov.uk/reports/index.htm

What is Business Continuity?What is Business Continuity?

Business continuity is the uninterrupted[or minimal disruption to] availability[or minimal disruption to] availabilityof all key resources supporting time-critical business processes.

(adapted from AS/NZS HB292

4

(adapted from AS/NZS HB292“A Practitioner’s Guide to Business Continuity”)

4

Only one threat toOnly one threat tobusiness continuityy

Loss of or access toLoss of or access tokey resources

55

KKey resourcesInfrastructure ICT/TechnologyPeople DependenciesPeople Dependencies

What next? Governance Risk &What next? Governance, Risk & Compliance (GRC) or Organisational Resilience?

How? through High Reliability Organisations (HROs)/

66

Organisations (HROs)/High Reliability Management (HRM)?

Source

7

Global GPG 2010, p 207

BRAINSTORMINGS O G

P l dPeople andBusiness Continuity ManagementBusiness Continuity Management

8

S ibilitiSome possibilities People as a resource People as a resource“Critical staff”/Contact lists/“Redeployable” staff Crisis leadership through incidents & exercises Crisis leadership through incidents & exercises

(Tim Cousins, Tim Cousins & Associates) Duty of care Duty of careFatalities & injuries People in a crisis (Jodie Wentworth Risk Logic) People in a crisis (Jodie Wentworth, Risk Logic)At work & home BCMs need people skills such as: BCMs need people skills such as:Negotiating, marketing, motivating…patience! BCM = DR + HR + many other components

9

BCM = DR + HR + many other components

People as a resourcePeople as a resource“Full cycle” awareness raisingy g“Critical staff” & contractorsContact lists – internal & externalAlternatesAlternates –

Single Points of Failure (SPOF)g ( )Cross training“Redeployable” staffSuccession planning

10

Succession planning in an ageing workforce 10

Why exercise?y

A BCP needs exercisingA BCP needs exercising, reviewing & maintenancereviewing & maintenance to be fit for purposeExercises & incidents test how prepared your crisis l d hi i t th i BCP

11

leadership is to use their BCP11

EXERCISE people & plansp p pfor continuous improvement

TEST technology for pass or failTEST technology for pass or fail

12

The Foam Testa business continuity simulation exerciseAircraft Foam Fire Fighting (AFFF) system at Ellsworth Air Force Base,system at Ellsworth Air Force Base, USAThe test was only supposed to lasta few seconds but the system

13

a few seconds but the system wouldn't shut off…

DUTY OF CAREDUTY OF CARE

Incidents, especially involving deaths or f t liti THE t t tfatalities, are THE true test of crisis leadershipof crisis leadership

14

People in a crisis pat work & home

Looking after your lifeLooking after your business

15

16

BCMs need people skills inC s eed peop e s s•NegotiatingNegotiating•MarketingM ti ti•Motivating

•.....& Patience

BCM = DR + HRBCM DR + HR & many other aspects of b i & i i t

17

business & crisis management

Any questions tor comments

SourcesSources www.thebci.org &

www continuity net auwww.continuity.net.au(log in to previous

presentations)presentations)

Chris Miller

Mobile 0416 113 2500416 113 250

b4crisis@grapevine net au18

b4crisis@grapevine.net.au