Business Culture in Japan by Eiji Kuwabara

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BUSINESS CULTUREIN JAPAN

Eiji Kuwabara

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INDEX

basic information about Japan

business manners in Japan

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BASIC INFORMATION IN JAPAN

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BASICINFORMATIONABOUT JAPAN

[Details

Population:127.6million (10 rank in world)

Area:377.95 km(62 rank in world)

Population density:337.64(person/km)(19 rank in world)

Official language: Japanese

Currency: Yen (JPY)

Prefecture:47

Capital:Tokyo

other cities:Kyoto/Nagoya/Fukuoka

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Osaka

TokyoFukuoka

Fukushima

Nagoya5


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[Changes in the total trade]

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[Main Export counterpart]

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[Main Export Industry]

Transport Equipment

Car

Auto parts

Iron and steel

Electric Equipment

Semiconductor

Communication instrumentGeneral Machinery

Electrical calculation

Prime mover 8


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THEMAINEXPORTDESTINATIONOFEACHEXPORTS

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[Main import partner country]

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[Main import item]

Mineral fuels

Crude oil

LNGLiquefied Natural Gas

Coal

Other

Clothing

Petroleum productsNon-ferrous metalFoods

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THEMAINIMPORTSOURCESOF EACHIMPORTS


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THEMAINIMPORTSOURCESOF EACHIMPORTS


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[Culture -Food-]

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[Culture -Building-]

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ABOUT JAPAN

[Culture

-Clothing&Belongings-]

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[Culture -Painting-]

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[Culture -New Culture-]

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BUSINESS MANNERSIN JAPAN

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BUSINESS MANNERS-HOWTOGETTHEAPPOINTMENT-

When you take an appointment in Japan, if there is noconnection with the other party, to contact on the phone ismore effective than writing.

In Japan, Working hours starts from 9:00 to 17:00 per day.

Japanese salesperson has to work during 40 hours five daysa week. This is defined by the Labor Standards Act.

In addition, there is a long vacation of three times a year.

(ex) New Year (28 December 3 January)

Golden Week (29 April - May 5)

Obon (mid-August)

Therefore, It is good to try to avoid the meeting and visit toJapan this time.

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In the business culture of Japan, it is possible to

pretend that you know it even if you do not

understand.

Because this is not to hurt the pride of others, this

will lead in building a relationship of equality by

doing that.

In the business culture of Japan, it is frequently

used I'm sorry,Excuse me and it will lead to

make their politeness to the other.

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BUSINESS MANNERS-HOWTODOCONVERSATION-


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If you want to do business with the Japanese, you will

put Japanese as much as possible during the

conversation, which leads to evoke a sense of affinity to

the other.

(the conversation pleased by Japanese)

1. the questions about family

(ex) family structure/ where your family lives

2. Praise and thanks for the welcome and reception(ex) thank you Arigato(Japanese)

3. the culture of Japan

(ex) animation/sports/traditional arts 22

BUSINESS MANNERS-HOWTODOCONVERSATION-


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In Japan, "Connection " is to be very effective in the place of

negotiation.

1. Therefore, it is necessary to select an influential mediator

when making the connection.

2. it is necessary to choose people that do not belong to

either of the company which does the negotiation.

3.Taking advantage of this connection, it is good to consult a

mediator before starting the negotiation.

Additionally, if you do the agreement and request the

approach to negotiation , it will proceed smoothly.

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BUSINESS MANNERS-HOWTODONEGOTIATION-


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Exchanging business cards in Japan means to build arelationship of trust.

1.Therefore, it is preferable to Prepare a card printed in Englishand Japanese.

Because Japanese tends to focus on the background of theother, you may refer to Company name and affiliationdepartment, and official position in the details

2.Generally, business cards are exchanged when you bow and

handshake.Therefore, it is recommended that you confirm the name of theother when you receive a business card.

After that, you put on the table or to put into card case.24



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In the presentation, you have to explain the merit

and demerit relating prosperity and reputation of the

Japanese company when you refer to your service

and products.

Therefore, it is necessary to prepare the knowledge

in advance, such as knowledge of business and

economic situation in Japan.

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In the business culture of Japan, there is a

tendency to consider in detail regarding proposals

of the other side.

Therefore, it is necessary to consider in detail

before you announce your proposal.

In some cases, your proposals may be rejected by

Japanese company owing to not taking into

consideration in detail.

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In Japan, there is no tendency to accept positively

about information from the outside.

On the other hand, there is tendency to consider

the new ideas and concepts from the inside

preferentially.

Additionally, there is also a tendency to consider

things subjectively on the basis of the results and

numeric value more strongly than to simply

consider them.

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BUSINESS MANNERS-THESYSTEM IN JAPAN-


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Due to bottom-up management, top position such as

CEO starts to make decision, some officers of

intermediate layer are going to continue actual

negotiation.

In addition, because it requires making decision across

the organization may also be very time-consuming, it

may take from 1 years to 3 years to make decision.

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BUSINESS MANNERS

-THESYSTEM IN JAPAN-


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In the business culture of Japan, there is a tendency to

keep to agreement verbally.Then, the agreement may infrequently be expressed by

not the handshake, but nodding lightly.

Generally speaking, the handshake is often used in the

agreement.In addition, there is also a case that Japanese may also

prefer to avoid the contract in writing. you will no longer

reach the agreement if you strongly insist to sign to the

contract.

Furthermore, the agreement is considered as not a finaldecision, but what can be reviewed later.

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BUSINESS MANNERS-HOWTOCONTRACT-


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When you invite to a meal in Japan, it is meant a significant meaning

in Japanese business.

A person that invited to the meal makes the payment in Japan. After

your meal, it is one of the most important courtesy in Japan that say

thank you to the host.

In the case of the toast, Japanese say Kanpai" as marching songs. I

also say "Cheers" in English.

Generally speaking, there is tendency to drink beerat first. After that,

you can drink sake and whiskey and so on.

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BUSINESS MANNERS-THERECEPTION IN JAPAN-


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In the time of meal, you need to avoid referring toothers with chopsticks.

In addition, it is necessary to use a bridge for the

chopsticks when you're not using a chopstick during a

meal.Furthermore, you are making a sound when you eat

noodles such udon, soba, pasta and drink tea such as

green tea, coffee and so on.

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In the Japanese restaurant, it is necessary to take off the shoes.

In addition, there is custom to take off your shoes not only in such arestaurant but also Japanese home and temples and so on.

Therefore, it is good to take off shoes easily.

When you receive a reception at Japanese home, you cross legs

which is called Agura or sit straight which is called Seiza at low

tables. In some cases, you may sometimes sit a seat chair.

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Bow be used when greeting with Japanese.Depending on the angle of the bow, these

meanings are different.

(Ex) When you pass each other

When you greetWhen you thankWhen you apologizeWhen you ask something.

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BUSINESS MANNERS-THE BODY LANGUAGE IN JAPAN-


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there are three types of bow.

1.Bow of 15 degrees;Nod or Esyaku(JP) (Usage) When you pass each other

When you pass in front of people

2.Bow of 30 degrees;Salute or Keirei(JP)

(Usage) to be used in the business scene3.Bow of 45 degrees;Profound bow or Saikeirei(JP)

(Usage) to be used to represent apology and

deep gratitude.

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BUSINESS MANNERS-THE BODY LANGUAGE IN JAPAN-


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THANKYOUFORYOURLISTENING!!

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Business Culture in Japan by Eiji Kuwabara

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