商务英语（二）模拟试题四 Business English (II) Te st 4 Part I. Listening (20%) Section A Directions: In this section, you will hear three telephone conversations. Write one or two words or a number in the numbered space on the notes or forms. Listen to each conversation twice. Conversation One (Questions 1—) ● Look at the form below. ● Yo u will hear a man phoning for a job application . CJ PRODUCTIONS CJ PERSONNEL CJ Job Application Requests Job : (1) ____________________________(Marketing Department) Reference Number : (2)Aderti!ed in : (3) _______________________ ___Name : Daniel Johnson Addre!!: Internal, c/o (4) ______________________ _____________________Conversation !"o (Questions #—$) ● Look at the note below. ● Yo u will hear a man telephoning a bank about a problem with an account. HPR BANK CUSTOMER SERVCES !VSON CS!O&': George Bliss, () ________________o! "r#n$el %ol$ings ACCO! &*': (&) _________________________ _______PO*L'&:'o recor$ in his o!!ice o! a () ________________ o! 1,*** on J#ne 1* th + "lso, cant -e one o! their (.) ___________________the0 all -egin ith *+ant #s to inestigate+ Conversation !+ree (Questions ,—12) 第" 页共"# 页
A. (otton contribute! the !ame amount to alue of crop! !old a! wheat.
'. (orn for grain contribute! mo!t to the alue of crop! !old in "661 in the ;. ,.
(. 4here are nine kind! of crop! contributing to the total alue of crop! !old in "661 in the ;.
,.
9. 4he pie chart indicate! a good hare!t in the ;.,. in the &ear "661.
)/.
A. t take! the !horte!t time to ride on 'u! 7 to get from 'lackpool to =anche!ter.
'. 4here i! no !top for 'u! $ at L&tham.
(. 'u! " from 'lackpool to =anche!ter take! one hour and fort&?fie minute!.
9. 4here are !een !top! for each bu!.
Section *
Directions: +ead the following two passages. )hoose the best answer for each statement or
question from the four choices mar%ed ', (, ) and D.
Passage One
*hen !hipping to a foreign market2 cargo in!urance i! !trongl& recommended. t i! e!!ential
if the term! of !ale re8uire the eporter to arrange for in!urance2 for eample a (..B contract
Cco!t2 in!urance2 freightD. n an& eent2 the co!t of cargo in!urance i! nominal in mo!t ca!e!2
amounting to le!! than "> of the alue of the !hipment and the freight bill.*ith the proper in!urance polic&2 eporter! can recoer lo!!e! if their !hipment! are
accidentall& lo!t2 !tolen2 damaged or dela&ed2 although the etent of recoer& will depend on the
t&pe of in!urance purcha!ed. *ithout in!urance2 an eporter could hae no recour!e.
;nfortunatel&2 in!urance doe! not coer the po!!ible lo!! of a cu!tomer2 who ma& !hift to another
!ource of !uppl& becau!e the good! ordered do not arrie in a u!able condition or are late in
arriing.*hen bu&ing in!uranceE the eporter! !hould con!ider !eeral thing!2 !uch a! the amount of
coerage Call ri!k! or limitedD2 time of &ear2 route and de!tination port Cthe North Atlantic during
the winter month! can be dangerou! E !ome port! can hae higher than u!ual rate! of pilferageD 2
the lo!! and damage record of competing carrier!2 and cargo !towage and packing.
n!urance !hould be looked at a! part of the total rate and !erice package that the carrier Cor
forwarderD offer!2 !o don-t look at in!urance in i!olation. Fen though a carrier ma& not hae an&
record of mi!take2 there i! alwa&! an element of ri!k and eporter! !hould protect them!ele!
again!t thi! ri!k. =oreoer2 in!urance coerage i! part of a carrier-! marketing !trateg&. t i! more
than likel& that co!t2 coerage and the number of lo!! and damage claim! will ar& from carrier to
carrier2 !o the eporter !hould a!k !eeral and compare. 4he eporter !hould al!o make it clear
whether the carrier i! a rail2 motor2 marine or intermodal carrier2 what it charge! for in!urance2
what the in!urance coer!2 the deductible C if an&D and how claim! are handled. 4hi! !ugge!t! that
the fir!t !tep in in!urance !election i! to a!k the carrier about it! lo!! and damage record. A!k other
eporter! if the& hae an& record on a particular carrier.
'efore eporting2 make !ure that the term! of !ale !pecif& who i! re!pon!ible for arranging
in!urance. Bor eample2 an eporter !elling G(. . B.H will be re!pon!ible for arranging and pa&ing
for freight in!urance.
n!urance can be arranged directl& with a carrier2 an in!urer2 an in!urance broker or agent or
through a freight forwarder or cu!tom! broker. *hether &ou purcha!e from a carrier or a third part&2 make !ure that the in!urance purcha!ed coer! the entire journe&2 that i! from the time it
leae! &our plant or warehou!e until it i! in the importer-! warehou!e. n !ome in!tance!2 a carrier
will proide coerage onl& while it i! handling the !hipment.
t !hould be noted that thi! di!cu!!ion i! meant for !hipment! of general freight and for lo!t or
damaged cargo. n!urance for product! !uch a! dangerou! good! and haIardou! wa!te! are
coered b& .!eparate in!urance method!.
)0. n mo!t ca!e!2 the co!t of cargo in!urance i! __________.
A. er& high '. er& low (. non?ei!tent 9. fluctuating
)1. *hat doe! cargo in!urance coer+
A. Fporter-! dangerou! good! and haIardou! wa!te!.
'. Fporter-! accidentall& lo!t and dela&ed !hipment!.
(. mporter-! accidentall& lo!t and dela&ed !hipment!.
9. mporter-! dangerou! good! and haIardou! wa!te!.
)3. According to the pa!!age2 __________ i! one of the factor! the eporter !hould con!ider when
bu&ing in!urance.
A. the co!t of in!urance
'. time for delier&
(. the lo!! and damage record of competing carrier! 9. coerage of the in!urance compan&
A. n!urance i! i!olated from the carrier-! !erice package.
'. A carrier without an& record of mi!take! can guarantee the eporter from ri!k!.
(. *hen !electing in!urance2 the eporter can put tru!t in a particular carrier if the& hae kept a
long?term bu!ine!! relation!hip. 9. n!urance coerage i! part of a carrier-! marketing !trateg&.
/#. *hen arranging in!urance2 what !hould the eporter do+
A. =ake clear with whom the in!urance can be arranged.
'. =ake !ure that the in!urance purcha!ed coer! the journe& from the !hipping port to the
de!tination.
(. ,pecif& the term! of !ale.
9. (onfirm the t&pe of in!urance purcha!ed.
Passage !"o
4here are e!!entiall& fie different pa&ment techni8ue! that importer! and eporter! can u!e
in their international trade tran!action!. 4he!e pa&ment techni8ue! include: open account2
collection2 adi!ed letter of credit2 confirmed letter of credit and ca!h in adance. 4he referenced
pa&ment techni8ue! proide different leel! of !ecurit& to importer! and eporter!. n general2 the
greate!t to lowe!t leel of pa&ment !ecurit& for an importer run! a! follow! : open account2
collection2 adi!ed letter of credit2 confirmed letter of credit and ca!h in adance. Bor eporter!2
on the other hand2 the greate!t leel of pa&ment !ecurit& i! found in ca!h in adance followed b&
confirmed letter of credit and adi!ed letter of credit2 wherea! the lowe!t leel of pa&ment !ecurit&
i! found in open account followed b& collection.
4he choice of one pa&ment techni8ue oer another !hould be ba!ed upon a ca!e?b&?ca!eealuation of dier!e factor! including: the financial !trength of the bu&er2 the financial !trength of
the bu&er-! bank. 4he economic !tabilit& of the bu&er-! countr& of re!idence2 the political !tabilit&
of the bu&er-! countr& of re!idence2 the !eller-! reputation for performance2 market condition! and
the amount of the trade tran!action. 4he objectie of conducting !uch an ealuation i! to identif&
the ri!k! inherent in an indiidual trade tran!action and to !elect a pa&ment method that i!
appropriate2 gien the pre!ence of !uch ri!k!. 4he leel of pa&ment !ecurit& afforded b& a
particular pa&ment techni8ue that i! !elected for a !pecific trade tran!action !hould be matching
with the leel of ri!k inherent in !uch tran!action. (hoo!ing a pa&ment techni8ue that proide!
pa&ment !ecurit& that i! not matching with the leel of ri!k in an international trade tran!action
generall& add! unnece!!ar& co!t to the trade tran!action. Ranking indiidual international pa&ment
techni8ue! in term! of lowe!t co!t to highe!t co!t &ield! the following re!ult: open account<ca!h in
adance2 collection2 adi!ed letter of credit2 confirmed letter of credit.
4he fact that a particular pa&ment techni8ue i! !elected for u!e in a !pecific trade tran!action
on one occa!ion doe! not eliminate the need for future pa&ment techni8ue ealuation!. Rather2
importer! and eporter! !hould routinel& reealuate the pa&ment techni8ue! the& hae u!ed in
!pecific trade tran!action!2 giing con!ideration to current fact! and circum!tance!. 9oing !o
in!ure! that the pa&ment method of choice i! the pa&ment method that i! mo!t appropriate for the
tran!action that i! under con!ideration.
'ank! deelop !tandard rate !chedule! which e!tabli!h !tandard fee! for each of the fiedifferent international pa&ment techni8ue! di!cu!!ed aboe. *hile the rate !chedule! deeloped
b& bank! in one geographic area are often !imilar2 the& are generall& not identical. mporter! and
eporter! !hould take note of thi! di!crepanc& and u!e it to their adantage. Additionall&2
importer! and eporter! !hould realiIe that the& can often achiee a reduction in a bank b&
negotiating with their bank and b& taking adantage of an& price incentie! offered b& their bank.
'ank! t&picall& offer their cu!tomer! price incentie! when a !pecific wa& of tran!acting banking bu!ine!! re!ult! in reduced operational co!t! for the bank!.
/". *hat i! the lowe!t leel of pa&ment !ecurit& for eporter! according to the pa!!age+
A. (ollection.
'. Adi!ed letter of credit.
(. %pen account.
9. (a!h in adance.
/7. =an& factor! !hould be ealuated for the choice of one pa&ment techni8ue oer another
F(F4 __________.
A. the !eller-! reputation for performance
'. the financial !trength of the bu&er and it! bank
(. the economic and political !tabilit& of the bu&er-! countr& of re!idence
9. the bu!ine!! relation!hip between the bu&er and the !eller
/$. *hat will happen if the pa&ment !ecurit& of a !elected pa&ment techni8ue doe! not match with
the leel of ri!k in a trade tran!action+
A. 4he tran!action will totall& fail.
'. 4here will be additional unnece!!ar& co!t to the tran!action.
(. 4he importer! and eporter! will u!e a pa&ment techni8ue of higher !ecurit&.
9. 4he importer! and eporter! will turn to another bank in the !ame area./). A !elected pa&ment techni8ue for a !pecific trade tran!action __________.
A. can be reu!ed for future tran!action!
'. !hould be reealuated for future tran!action!
(. i! appropriate for one occa!ion onl&
9. !hould be changed to conform to the !ituation! of future tran!action!
//. 5ow?can importer! and eporter! achiee faorable fee! from bank!+
A. '& reducing the bank!- operational co!t!.
'. '& !electing a pa&ment techni8ue of lower ri!k!.
(. '& reducing the olume of a !pecific bu!ine!! tran!action.
9. '& taking adantage of little difference! in rate !chedule! deeloped b& different bank!.
Section C
Directions: )omplete the article with the best alternatives.
*hen a compan& hire! from within2 it ha! the /0 of being familiar with the emplo&ee.
5aing /1 the per!on-! !trength! and weakne!!e! while on the job Cand haing ob!ered him or
her in action oer the &ear!D2 emplo&er! are in a better po!ition to know if the emplo&ee will be a
good fit or not. *hen hiring from out!ide the compan&2 howeer2 there i! alwa&! the ri!k that
!omeone who appear! ideal during the interiewing proce!! will /3 a poor fit once on the job.
f the emplo&ee i! looking for a /6 that i! a !tep up from hi! or her current one but !till inthe !ame department or general area2 the !witch will be a relatiel& painle!! one. f an emplo&ee i!
looking to make a more !ignificant change??changing the cour!e of their career path b& 0# a
completel& different department and different t&pe of job2 for eampleKthen while there ma& be a
learning cure to deal with during the tran!ition2 &ou illu!trate &our compan&-! 0" emplo&ee
deelopment b& allowing &our !taff member to learn while on the job.
A compan& that demon!trate! a polic& of hiring from within al!o fo!ter! greater emplo&ee 072 which can hae concrete benefit! throughout the compan&. Fmplo&ee! at all leel! are more
likel& to challenge them!ele! when the& know that there i! 0$ for future job adancement within
the firm. 4hi! mean! a lower emplo&ee 0) rate and a higher job?!ati!faction rate2 0/ are alwa&!
good for bu!ine!!.
/0. A. di!adantage '. adantage (. adance 9. achieement
/1. A. ealuated '. witne!!ed (. !een 9. known
/3. A. re!ult '. become (. di!coer 9. proe
/6. A. job '. work (. po!ition 9. career
0#. A. !witching to '. !witching (. !wing into 9. !watting out
0". A. potential to '. commitment to (. confidence for 9. aim to
07. A. attachment '. re!pect (. lo&alt& 9. !ati!faction
0$. A. potential '. potent (. abilit& 9. po!!ible
0). A. emplo&ment '. turnoer (. unemplo&ment 9. promotion
0/. A. which both '. both that (. both of which 9. both of that
Part I-. riting (20%)A cu!tomer wrote a letter of complaint becau!e he wa! oercharged when he checked out of &our
hotel. You hae to ea!e hi! anger and di!appointment in hope! of keeping him at &our hotel again
