Business Etiquette

CONTENT

What is Etiquette?

Workplace Etiquette

Telephone Etiquette

Dining Etiquette

E-mail Etiquette

Business Card Etiquette

• The forms, manners and ceremonies established by convention as acceptable or required in social relations or in a professional life.

• Knowing how to behave in a given situation.

• Knowing how to interact with people.

• Etiquette is respect, good manners and good behavior.

Workplace

Etiquettes

• Always be clean and neat.

• Mind your own business.

• Respect privacy and confidentiality.

• Treat every employee with the same respect.

• Follow your company's business dress code.

• Do not post things of an offensive nature.

• Show a healthy respect for colleagues experience and expertise.

• Maintain good eye contact.

• Develop a comfortable handshake and keep it consistent.

• Allow yourself to be accessible to others but adopt clearly understood signals for when you’re busy and don’t wish to be disturbed.

• Keep your desk tidy.

Telephone

Etiquettes

• Identify yourself when making a call.

• Address the caller by his name in a courteous manner.

• Be Clear and adjust tone according to situation.

• Keep business conversations to the point.

• When leaving messages on others’ voice mails, speak clearly, slowly, and briefly.

• Always try to return your calls on the same day.

• Do not keep someone on hold more than 30 seconds.

Dining

Etiquettes

• Do not reach across the table for an item politely ask the person next to you to pass.

• Get down to business initiating business talk.

• Try to maintain some polite dinner conversation.

• The host should propose the welcome toast.

• A gift of some sort is welcome, if invited to the home of a local business associate.

• Do try a little of everything served.

• Do avoid talking with your mouth full. Take small bites.

• Do wait until you have swallowed the food before you take a sip of your beverage.

• Do carry your food to your mouth with an inward curve of fork or spoon.

• Don’t pick your teeth. Excuse yourself and take privacy of the washroom.

• Don’t push your plate away when finished.

• Don’t talk about your personal food likes and dislikes while eating.

• Don’t place personal items on the table.

E-Mail

Etiquettes

E-mail should be concise & to the point.

M-ake use of proper spelling, grammar & punctuation.

A-lways answer swiftly.

I-nclude your signature.

L-earn to read the E-mail before you send it.

• Always have a business card

• Have it in a good shape and updated

• Have it readily available

• Be selective about distributing.

• A business card should convey your basic information.

• When offered a business card, say thank you and

present your card in return.

Some Etiquette Tips

• Dress for Success.

• When it comes to business meals, bring your manners.

• Express gratitude.

• Respect others culture.

• Respect others time.

• Prompt communication.

• Kindness and courtesy counts!

Submitted by:

Skand Arora(440)

Jatin Kukreja(439)

Antra Gupta(430)

Aryan Hanspal(447)

Abdul Rehman Khan(382)B.Tech 6-CSE-7