Business Etiquette Prep School: Learn the game, rules, and strategies to win

Introductions

• Moderator: Veronica L. Nelson, Corporate Campus Relations Manager, Northrop Grumman Corporation.         

• Speaker (Lead): Dr. Thaddaeus Irby, Capture Engineering Manager, Lockheed Martin Corporation .

• Panelist #2:  Valencia Mance, Program Manager, Lockheed Martin Corporation.

• Panelist #3: Dominique Brown, I & C System Engineer, Exelon Generation, Exelon Corporation

Discussion Points

• Business etiquette and executive manners• Common misconceptions and mistakes• The role of culture and authenticity• Resources for further personal and

professional development• Body language, communication skills,

punctuality, and work ethics

Insight into Business EtiquetteDr. Thaddaeus Irby

The Art of Business Conversations

• Understand that 1st impressions can sometimes be lasting impressions

• Business Conversations can happen at:– Social settings– Interviews– At work:

• Voicemail• Email • Telephone• Meetings• Workplace conversations

Business Conversations Grammar• Social media influence• Cultural influence

• Grammar Mistakes Examples– “Where’s it at?” or “Where is it?”– “Her and me went…” or “She and I…”– “Hisself” and “Theirselves” or “Himself” and “Themselves”– “He don’t” or “He doesn’t”– “This is her” or “This is she”– “A historical” “A alternative” or “An historical” or “An

alternative”

Top Mispronunciations

• “pacific” for “specific”• “cain’t” for “can’t”• “fifty cent” for “fifty cents”• “could-DINT” and “did-DINT” for “couldn’t”

and “didn’t”• “ “contack” for “contact”• “souf” and “norf” for “south” and “north”• “irregardless” for “regardless”

Executive Manners

• RSVP• Time Management• Introductions• Courtesies• Time and Place for everything

Levels of Conversation

• Be aware of which level you are on, and your peers are on:– Facts– Opinions– Personal feelings

Small Talk/Reception Protocol

Val Mance

Small talk

The grip and grin

The juggling

act

Mr. President, Mr. Vice President

Your big entrance

Are you prepared?

CULTURE AND BODY LANGUAGE

Dominique Brown

Body Language

• Body Language is relevant to management and leadership, and to all aspects of work and business where communications can be seen and physically observed among people.

• The sending and receiving of body language signals happens on conscious and unconscious levels.

Body Language Signals

• Posture – standing tall with shoulders back.

• Eye contact – solid with a 'smiling' face.• Gestures with hands and arms –

purposeful and deliberate.• Speech – slow and clear.• Tone of voice – moderate to low.

Work Ethics

• Time management• Integrity• Sense of Responsibility• Quality• Discipline• Teamwork

Punctuality

• Time management strategies– Carry a schedule

• High-priority items• Plan for interruptions

– Take 30mins of your day to plan– Meeting preparation time– Block out distractions (i.e. facebook)