Excellence is doing ordinary things extraordinarily well.
AdministrationCourses
Professional Development Training has a specialised division of Administrationexperts that will tailor the delivery of any of the courses to be specific to yoursituation and learning needs
Administration Courses
Business Etiquette Training Meeting Management Personal Productivity Training
Professional TelephoneSkills
Time Management Training Foundation Skills for Personal Assistantsand Secretaries
Foundation Skills for NewHR Officers
Budgets and FinancialReports
Bookkeeping Fundamentals
Minute-taking Training Computer Basics FoundationTraining
Advanced Skills for Personal Assistants andSecretaries
Courses for Executive Assistants, AdministrativeAssistants, Personal Assistants and Secretaries
Professional Development Training has a specialised division of Administration experts that willtailor the delivery of any of the courses to be specific to your situation and learning needs. Our extensive curriculum in Administration, outstanding depth of trainers across the country anddiverse range of industry experience means that pd training is the best choice for Administrationcourses. pd training will exceed your expectations and help you achieve the results you are seeking.
The pdtraining Business Etiquette training course will improve your staff's understanding of professionalism with thedesired expectations of your organisation. As participants, your staff will conduct themselves more professionally,communicate more effectively, and acquire the tools to create that all important first impression.Business etiquette training courses are available now throughout New Zealand, including Auckland, Christchurch orWellingtonPlease click on the Public Class tab below to view our Business Etiquette & Professional Conduct Training courseschedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferredlocation
Business Etiquette Training Outline
Foreword:Business etiquette has never been more important. Traditional structures and communication is changing, howeveretiquette and professionalism are still important within the business and with external clients.
Outcomes:In this course participants will:
Understand what etiquette is and why it's importantLearn how to introduce yourself professionallyUnderstand the "3 C's" and how to use them to create a good first impressionLearn tools to assist and minimise nervousnessUse techniques to master name memorisation Know the "4 levels of conversation"Learn to conduct yourself professionallyUnderstand appropriate etiquette for open plan and cubicle environmentsKnow what not to do in a meetingAcquire the fundamentals of email etiquette
Business Etiquette Training Course - Lesson 1Networking for Success
Creating an Effective IntroductionMaking a Great First ImpressionMinimising NervousnessUsing Business Cards EffectivelyRemembering Names
Business Etiquette Training Course - Lesson 2Professional Introductions
The three-step processThe four levels of conversationThe Handshake
Business Etiquette Training Course - Lesson 3Professional Office Conduct
Open Plan and Cubicle environmentsWorking out of the officeEating at WorkMeeting Do's and Don'ts
Business Etiquette Training Course - Lesson 4Business Email Etiquette
Professionalism & emailsProper and improper use for forwarding and CCGrammar, flaming and netiquetteTop 5 technology tips
Business Etiquette Training Course - Lesson 5Business E-Mail Etiquette
Addressing your MessageGrammar and AcronymsTop Five Technology Tips
Business Etiquette Training Course - Lesson 6Eating Out
Ordering in a RestaurantAbout Alcoholic BeveragesPaying the BillTipping
Business Etiquette Training Course - Lesson 7Telephone Etiquette
Developing an Appropriate GreetingDealing with Voice MailMobile Phone Do's and Dont's
Business Etiquette Training Course - Lesson 8The Written Letter
Thank You NotesFormal LettersInformal Letters
Business Etiquette Training Course - Lesson 9Dressing for Success
The Meaning of ColoursInterpreting Common Dress CodesDeciding what to Wear
Business Etiquette Training Course - Lesson 10International Etiquette
General RulesImportant PointsPreparation Tips
Web Links:
View this course online: http://pdtraining.co.nz/courses/business-etiquette-training
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Australian Businesses in New Zealand invest millions of dollars per year on meetings and most meeting attendees spendtheir time daydreaming, checking emails and even snoozing.The pdtraining Meeting Management course teaches you how to gain accountability, manage the participants, handledisruptions and ensure outcomes and follow-through.Starting with planning and preparing for a meeting to closing a meeting, this training course helps develop skills forhandling every step for managing meetings.This dynamic training course is available now throughout New Zealand, including Auckland, Wellington and Christchurch.Please click on the Public Class tab below to view our Meeting Management Training course schedule by city or click theIn-House Training tab to receive a free quote for courses delivered at your preferred location.
Meeting Management Outline
Foreword:An Australian University study has shown that companies are wasting huge amounts of money on inefficient meetings.The study conducted by the University of South Australia discovered that one in three workers admitted to falling asleepin meetings while 87% said they daydream and 26% said they did other work.Professor Terry Robbins-Jones, head of the University's School of Accounting and Information Systems says face-to-face meetings are costing New Zealands businesses a whopping A$19bn a year. "People spend well over 50% of theirtime working with other people - making it the single most expensive activity in the business world - and yet we knownothing about it," he said."Bearing in mind that collaboration - including the time spent in face-to-face meetings - probably accounts for well overhalf the total costs of any organisation, companies should be thinking about having a budget for it or monitoring howeffectively it operates," he added. The University of South Australia study found that 46% of executives felt meetingswere a good use of time, while 33% felt that - at best - they were fairly productive. These figures suggest that utilising a"meeting auditor" or "collaborative advocate" could produce cost savings and increased productivity benefits.This Meeting Management Training Course will assist participants with the appropriate meeting conventions andprotocols to managing formal, informal and e-meetings. Participants will learn to apply tools and techniques in planning,participating in, and concluding successful meetings.
Outcomes:Plan & prepare for meetingsIdentify the correct participantsGain insight into choosing the right time & place based on meeting type, attendees & necessary outcomesCreate clear & concise meeting agendasSet up meeting spaces for maximum efficiencyLearn how to incorporate electronic options for remote participantsDefine & assign meeting roles & responsibilitiesUse an agenda for meeting management garnering a desired outcome & accountabilityChair meetings effectively by dealing with disruptions, professionally handling personality conflicts and taking meetingminutes.
Meeting Management Training Course - Lesson 1Planning and Preparing - Part One
Identifying the participantsChoosing the time and placeCreating the agenda
Meeting Management Training Course - Lesson 2Planning and Preparing - Part Two
Gathering materialsSending invitationsMaking logistical arrangements
Meeting Management Training Course - Lesson 3Setting up the Meeting Space
The basic essentialsThe extra touchesChoosing a physical arrangement
Meeting Management Training Course - Lesson 4Electronic Options
Overview of the choices availableThings to considerMaking a final decision
Meeting Management Training Course - Lesson 5Meeting Roles and Responsibilities
The chairpersonThe minute takerThe attendeesVariations for large and small meetings
Meeting Management Training Course - Lesson 6Chairing a Meeting - Part One
Getting off on the right footThe role of the agendaUsing a parking lot
Meeting Management Training Course - Lesson 7Chairing a Meeting - Part Two
Keeping the meeting on trackDealing with overtimeHolding participants accountable
Meeting Management Training Course - Lesson 8Dealing with Disruptions
Running in and outMobile phones and pagers ringingOff on a tangentPersonality conflicts
Meeting Management Training Course - Lesson 9Taking Minutes
What are minutes?What do I record?A take-home templateClosing
Meeting Management Training Course - Lesson 10Making the most of your Meeting
The 50 minute meetingUsing gamesGiving prizesStuffed with magic
Web Links:
View this course online: http://pdtraining.co.nz/courses/meeting-management-training
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Do you ever wish you had more hours in a day?The pdtraining Personal Productivity course will help participants learn how to establish routines, set personal goals,create an effective and practical working environment, while providing tools to maximise your personal productivity.This practical and engaging training course is available now throughout New Zealand, including Auckland, Christchurchor Wellington.Please click on the Public Class tab below to view our Personal Productivity Training course schedule by city or click theIn-House Training tab to receive a free quote for courses delivered at your preferred location.
Personal Productivity Training Outline
Foreword:Most people find that they wish they had more time in a day. This workshop will show participants how to organise theirlives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficientenvironment, and use time-honoured planning and organisational tools to maximise their personal productivity.
Outcomes:Set & evaluate SMART goals (specific, measurable, achievable, relevant & timed)Learn to use routines to maximise productivityMaster numerous scheduling tools for efficient use of timeLearn to stay on top of a to-do listLearn how to start new tasks & projects on the right footMaster basic project management techniquesOrganise physical & virtual workspaces for maximum efficiencyTake back time from e-mail & handheld devicesLearn to tackle procrastination
Personal Productivity Training Course - Lesson 1Getting Started
Workshop ObjectivesPre-Assignment Review
Personal Productivity Training Course - Lesson 2Setting SMART Goals
The Three P’sThe SMART WayPrioritising Your GoalsEvaluating and Adapting
Personal Productivity Training Course - Lesson 3The Power of Routines
What is a Routine?Personal RoutinesProfessional RoutinesSix Easy Ways to Simplify Your Life
Personal Productivity Training Course - Lesson 4Scheduling Yourself
The Simple Secret of Successful Time ManagementDeveloping a Tracking SystemScheduling AppointmentsScheduling Tasks
Personal Productivity Training Course - Lesson 5Keeping Yourself on Top of Tasks
The One-Minute RuleThe Five-Minute RuleWhat to do When You Feel like You’re Sinking
Personal Productivity Training Course - Lesson 6Tackling New Tasks and Projects
The Sliding ScaleA Checklist for Getting StartedEvaluating and Adapting
Personal Productivity Training Course - Lesson 7Using Project Management Techniques
The Triple ConstraintCreating the ScheduleUsing a RACI Chart
Personal Productivity Training Course - Lesson 8Creating a Workspace
Setting Up the Physical LayoutErgonomics 101Using Your Computer Efficiently
Personal Productivity Training Course - Lesson 9Managing E-mail
Organising Paper FilesOrganising Electronic FilesScheduling Archive and Clean-Up
Personal Productivity Training Course - Lesson 10Managing E-Mail
Using E-mail Time WiselyTaking Action!Making the Most of Your E-mail ProgramTaking Time Back from Handheld Devices
Personal Productivity Training Course - Lesson 11Tackling Procrastination
Why We ProcrastinateNine Ways to Overcome ProcrastinationEat That Frog!
Personal Productivity Training Course - Lesson 12Wrapping Up
Words from the Wise
Web Links:
View this course online: http://pdtraining.co.nz/courses/personal-productivity-training
In-house Training Instant Quote: https://bookingsnz.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
Public Classes - Enrol Now! https://bookingsnz.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=19
In today's business environment, the telephone etiquette displayed in organisations is indicative of its willingness andability to efficiently assist customers.The pdtraining Professional Phone Skills course teaches you how to project professionalism over the phone, how to gainclient confidence quickly, handle irate customers and so much more.This practical and engaging training course is available now throughout New Zealand, including Auckland, Christchurchor Wellington.Please click on the Public Class tab below to view our Professional Telephone Skills Training course schedule by city orclick the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Professional Telephone Skills Outline
Foreword:This Telephone Skills Training course will provide your staff with the awareness and skills they need to handle phonecalls professionally. This will ensure the positive image of your organisation is reinforced and strengthened with everyconversation.In today's business environment, telephone etiquette displayed in organisations is indicative of its willingness and abilityto efficiently assist customers, both internal and external. The skills and the attitude projected over the telephone form alasting impression in the minds of an organisation's customer, making it a critical customer 'touch point'.Nowadays, virtual teams are the norm rather than the exception, and one of their primary channels of communication isthe telephone. Hence, it is imperative for employees to have a good understanding of business telephone etiquette inorder to aid efficient information exchange.This Professional Telephone Skills Training Program aims at helping employees create a lasting impression in theircustomers' minds - one that shows the organisation reflected in the best light possible. It focuses on developingtelephone etiquette and skills to deal with customers assertively, empathetically, with a sense of care and a positiveattitude.
Outcomes:Learn how to provide effective client service over the phoneProject a professional image over the phoneMaster a professional, effective & reassuring telephone voiceGain client's trust using proven communication techniquesLearn to question effectively over the phoneMaster proven techniques to manage irate customers professionallyLearn tips for handling a busy receptionPhrase more effectively for positive and clearer communicationEstablish the right words for unambiguous, positive & productive communication
Professional Telephone Skills Training Course - Lesson 1Providing Effective Client Service
The ten commandments of good businessWhat makes an effective client communicator?Seven sins of serviceSkills and attributes of an effective client communicatorHigh emotion = low intelligence
Professional Telephone Skills Training Course - Lesson 2Your Telephone Voice
Communication skillsFive qualities of a good telephone voiceVocal qualities checklist
Professional Telephone Skills Training Course - Lesson 3Gaining your Client's Trust
Create a great first impressionPut your customer at easeFinding a better phraseEnding a call politely and professionally
Professional Telephone Skills Training Course - Lesson 4Prepare Yourself
Professional handling of incoming callsTransferring callsTaking messages
Professional Telephone Skills Training Course - Lesson 5Effective Questioning
Questioning techniques??? Questions ???Open and closed questionsQuestions to keep control of the callTelephone techniques
Professional Telephone Skills Training Course - Lesson 6Irate Clients
Determine why your client is IrateLearn the challenges of irate clientsHave a H.E.A.R.T. to defuse an irate client
Professional Telephone Skills Training Course - Lesson 7Reception Tips
Top Useful reception tips
Professional Telephone Skills Training Course - Lesson 8Better Phrases
Improve your interaction with Inbound callsBetter your Outbound calls success
Professional Telephone Skills Training Course - Lesson 9Action Plan
Create a Personal action planWhat I am going to implement immediately on-the-job
Professional Telephone Skills Training Course - Lesson 10Wrap up and course conclusion
Review the courseShare ideas and personal challengesQuestion and answer time
Web Links:
View this course online: http://pdtraining.co.nz/courses/telephone-skills-training
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The pdtraining Time Management Training course is one of the most popular training courses worldwide. You will learneffective time management strategies such as goal setting, task prioritisation and how to overcome procrastination.We want you to get the most out of your time spent in class (this is a Time Management course after all) so you’ll be ableto tell the trainer which lessons are most important to you, and they will cover those topics in more detail. There aretopics that apply to some people more than others such as ‘effective delegation’ and ‘managing meetings’.This dynamic Time Management Course will provide you with techniques and methods to become more productive andto manage your time more effectively. This practical training is available now throughout New Zealand, includingAuckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Time Management Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Time Management Training Outline
Foreword:Most of us have, at one time or another, felt daunted and overwhelmed by the number of tasks and commitments thathave been pushed in our direction. The key to tackling this situation is effective time management.Understanding, identifying and defining your long-term goals is the very first step for an effective time management. Withthe broader goal in the background, you can now set your short-term goals that will effectively lead you to achieving thelonger-term goals in life.One skill that is prevalent in all leaders of repute is time management. People who use these techniques routinely are thehighest achievers in all walks of life; from business to sport to public service. Managing time well enables you to be incontrol of your life and allows you to act on situations rather than react to situations. When reacting to situations you areill-prepared and under stress so your action is far from your optimum capacity.Whereas, when you act on situations it is well planned and thus allows you to perform at your highest level ofcompetence. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy.This is a one of the most important time management skills. Many people spend their days in a frenzy of activity, butachieve very little because they are not concentrating on the right things.According to the Pareto Principle, or the ‘80:20 Rule’, typically 80% of unfocused effort generates only 20% of results.The remaining 80% of results are achieved with only 20% of our efforts.By applying the skills taught in the Time Management Workshops, you can optimise your efforts to ensure that youconcentrate as much of your time and energy as possible on the high payoff tasks. This ensures that you achieve thegreatest benefit possible with the limited amount of time available to you. Contrary to popular belief, effective timemanagement is not based on doing more things in less time.This Time Management Training course is about doing the right things in the correct order and doing them better.
Outcomes:Set S.M.A.R.T. goalsPrioritise effectivelyPlan strategicallyGain lasting skills to tackle procrastinationHandle high pressure, crisis situations with easeLearn to organise the workspace for efficiency and productivityMaster when & how to delegate for maximum productivitySet daily rituals for better productivityGain insightful skills to better manage meetings and keep them on trackDiscover alternatives to in-person meetings
Time Management Training Course - Lesson 1Goal Setting
The Three P'sS.M.A.R.T GoalsPrioritising your goalsVisualisation
Time Management Training Course - Lesson 2Prioritising your Time
the 80/20 ruleThe Urgent versus Important MatrixAssertiveness
Time Management Training Course - Lesson 3Planning Wisely
Creating your Productivity JournalMaximising the power of your productivity journalThe Glass Jar: rocks, pebbles, sand and waterChunk, block and tackleReady, Fire, Aim!
Time Management Training Course - Lesson 4Tackling Procrastination
Why we procrastinateNine ways to overcome procrastinationEat that frog!
Time Management Training Course - Lesson 5Crisis Management
When the storm hitsCreating a planExecuting the planLessons learned
Time Management Training Course - Lesson 6Organising your Workspace
De-clutterManaging workflowDealing with e-mailUsing calendars
Time Management Training Course - Lesson 7Delegating Made Easy
When to delegateTo whom should you delegateHow should you delegateThe importance of full acceptance
Time Management Training Course - Lesson 8Setting a Ritual
What is a ritual?Ritualising sleep, meals, exerciseExamples of ritualsUsing rituals to maximise time
Time Management Training Course - Lesson 9Meeting Management
Deciding if a meeting is necessaryUsing the PAT approachBuilding the agendaKeeping things on trackMaking sure the meeting was worthwhile
Time Management Training Course - Lesson 10Alternatives to Meetings
Instant Messaging and chat roomsTeleconferencingE-mail Lists and online groupsCollaborating applications
Web Links:
View this course online: http://pdtraining.co.nz/courses/time-management-training-in-auckland-wellington-christchurch-and-new-zealand-wide
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Personal assistants and secretaries are some of the most important people in any organisation. This course empowersthem with the skills and techniques to become even more efficient, productive and professional.The pd training Foundation Skills for Personal Assistants and Secretaries Training Course provides personal assistantsand secretaries with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace.Participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.This practical training course provides techniques you can really use! We look forward to welcoming you to a course inAuckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Foundation Skills for Personal Assistants and Secretaries courseschedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.Advanced Skills for Personal Assistants and Secretaries Training Course
Foundation Skills for Personal Assistants and Secretaries Outline
Foreword:In this Foundation Skills for Personal Assistants and Secretaries Training Course, you will learn the skills to help you useyour resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.The practical skills and techniques you will learn in this course will help you support your manager, and present 'yourteam of two’ as a professional, confidence-inspiring team.Advanced Skills for Personal Assistants and Secretaries Training Course
Outcomes:In this course, participants will:
Become highly organised using smart, efficient systemsLearn to manage time more effectively & strategicallyMaster prioritisation of time, complete all important tasks and help their manager do the sameLearn highly effective verbal and nonverbal communication techniquesBecome more proactive and empowered in their roleLearn to communicate more effectively with their managerGain an insight into the importance of caring for themselvesLearn how to make the most of their 'Team of Two'
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 1Getting Organised (Part 1)
Dealing with EmailManaging Electronic FilesKeeping Track of the Paper TrailMaking the most of Voice Mail
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 2Getting Organised (Part 2)
Keeping your Workspace OrganisedUsing a To-Do BookThe Extra Mile: Adding Project ManagementTechniques to your Toolbox
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 3Managing Time
Managing your TimeKeeping others on TrackMaintaining schedules
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 4Getting it all Done on Time
PrioritisingThe secret to staying on TrackGoal setting
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 5Special Tasks
Planning small MeetingsPlanning Large MeetingsOrganising Travel
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 6Verbal Communication skills
Listening and Hearing: they aren't the sameAsking QuestionsCommunicating with Power
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 7Non-Verbal Communication skills
Body LanguageThe signals you send to OthersIt's not what you say, It's how you say it
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 8Empowering Yourself
Being AssertiveResolving ConflictBuilding ConsensusMaking Decisions
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 9The Team of Two
Working with your ManagerInfluencing skillsWhat to do in sticky situations
Foundation Skills for Personal Assistants and SecretariesTraining Course - Lesson 10Taking Care of Yourself
ErgonomicsStress ManagementDealing with a Heavy Workload
Web Links:
View this course online: http://pdtraining.co.nz/courses/foundation-skills-for-personal-assistants-and-secretaries
In-house Training Instant Quote: https://bookingsnz.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
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The pdtraining Foundation Skills for New HR Officers Training is designed for HR Officers and new managers. Itdevelops a set of practical techniques for core HR functions including interviewing, orientation, safety, harassment,discrimination, violence, discipline, staff development and termination.This practical, hands-on course is for people who want to develop real world human resource skills as line managers,administrators or human resource officers.This dynamic training course is available now throughout New Zealand, including Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Foundation Skills for New HR Officers Training course scheduleby city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Foundation Skills for New HR Officers Outline
Foreword:An organisation’s staff is now seen as its most valuable asset, and human resources skills are vital to organisationalsuccess. This HR course covers the complete lifecycle of HR responsibilites including recruitment, staff retention,employee annual review and feedback, workplace health and safety, employee discipline and staff termination.Whether you are a new HR Officer, or you are responsible as a manager for HR functions this course will help youunderstand how much of that role is really about people, as well as aspects of legislation, policy, and procedures.
Outcomes:Explore the range of Human Resource activities and responsibilitiesDefine human resource terms & subject matterEffectively recruit, interview & retain employeesFollow up with a new employee in a structured mannerBecome an advocate for employee health and safetyProvide accurate, actionable feedback to employeesAct appropriately in situations requiring discipline & terminationEvaluate strengths & opportunities for human resources in the workplaceIdentify three areas for further human resources development as part of a personal action plan
Foundation Skills for New HR Officers Training Course -Lesson 1Getting Started
IcebreakerHousekeeping ItemsThe Parking LotWorkshop Objectives
Foundation Skills for New HR Officers Training Course -Lesson 2Human Resources Today
What is Human Resources Today?Key Factors Influencing Human Resources TodayGrowth in Human Resources
Foundation Skills for New HR Officers Training Course -Lesson 3Recruiting and Interviewing
The Job Selection ProcessGet Good at InterviewingInterviewing FairlyThe Best Way to Interview
Foundation Skills for New HR Officers Training Course -Lesson 4Retention and Orientation
Getting Off on the Right TrackCreating an Engaging ProgramUsing an Orientation List
Foundation Skills for New HR Officers Training Course -Lesson 5Following up with New Employees
Checking inFollowing upDesigning the Follow-up Schedule
Foundation Skills for New HR Officers Training Course -Lesson 6Workplace Health and Safety
Understanding your role and ResponsibilitiesUnderstanding Local and Industry Specific RulesTraining for Managers
Foundation Skills for New HR Officers Training Course -Lesson 7Workplace Bullying, Harassment, and Violence
DefinitionsCosts to the OrganisationThe Manager’s RoleAn Employer’s Responsibility
Foundation Skills for New HR Officers Training Course -Lesson 8Workplace Wellness
Wellness BehaviorsWellness TrendsThe Case for Wellness
Foundation Skills for New HR Officers Training Course -Lesson 9Providing Feedback to Employees
Feedback ModelThe Feedback SandwichEncouraging Growth and Development
Foundation Skills for New HR Officers Training Course -Lesson 10Disciplining Employees
The General Discipline ProcessThe Progressive Discipline ProcessHaving Discipline MeetingsFollowing Up
Foundation Skills for New HR Officers Training Course -Lesson 11Terminating Employees
Documenting EventsMaking the DecisionCommunicating the Decision
Foundation Skills for New HR Officers Training Course -Lesson 12Wrapping Up
Documenting Events
Web Links:
View this course online: http://pdtraining.co.nz/courses/foundation-skills-for-new-hr-officers-training
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Budgets and financial reports can only be handled successfully if certain basic and advanced skills are acquired. Anunderstanding of financial terminology, interpreting various financial statements, forecasting techniques and budgetingmethods are necessary skills.The pdtraining Budgets and Financial Reports Training Course is designed to provide both basic and advanced skills inbudgeting and handling financial reports to ensure the learners become capable of performing their responsibilitiessuccessfully.This Budgets and Financial Reports training course is available now throughout New Zealand, including Auckland,Christchurch or Wellington.Please click on the Public Class tab below to view our Budgets and Financial Reports Training course schedule by city orclick the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Budgets and Financial Reports Outline
Foreword:Financial management is the lifeblood of an organisation. Budgeting and forecasting is an essential financial process forany business, no matter how large or small. This easy to understand and fun Budgets and Financial Reports Trainingcourse aims to demystify some of the financial terms and concepts and will define key terms like ROI, EBIT, GAAP, andextrapolation.Participants will explore the tools, concepts and techniques used by financial analysts. They will be guided through apractical and best practice approach to understanding budgets and financial reports. The end result is a solidunderstanding of key finance and budgeting principles so that the participant can hold relevant discussions and renderdecisions based on financial data.
Outcomes:In this course participants will:
Understand financial terminology and concepts clearlyGain skills to analyse financial statementsUnderstand the differences between budgets & budgetingBe able to implement techniques for effective budgetingBe able to apply advanced forecasting techniquesDiscover how to make smart purchasing decisionsInterpret some of the legal aspects of finances
Budgeting & Financial Reports Training Course - Lesson 1Getting Started
Workshop Objectives
Budgeting & Financial Reports Training Course - Lesson 2Glossary
What is Finance?Commonly Used TermsKey PlayersImportant Financial OrganisationsUnderstanding GAAP
Budgeting & Financial Reports Training Course - Lesson 3Understanding Financial Statements
Balance SheetsIncome Statements (AKA Profit & Loss Statements)Statement of Retained EarningsStatement of Cash FlowsAnnual Reports
Budgeting & Financial Reports Training Course - Lesson 4Analysing Financial Statements (I)
Income RatiosProfitability RatiosLiquidity RatiosWorking Capital RatiosBankruptcy Ratios
Budgeting & Financial Reports Training Course - Lesson 5Analysing Financial Statements (II)
Long-Term Analysis RatiosCoverage RatiosLeverage RatiosCalculating Return on Investment (ROI)
Budgeting & Financial Reports Training Course - Lesson 6Understanding Budgets
Common Types of BudgetsWhat Information do I Need?Who Should Be Involved?What Should a Budget Look Like?
Budgeting & Financial Reports Training Course - Lesson 7Budgeting Made Easy
Factoring in Historical DataGathering Related InformationAdjusting for Special CircumstancesPutting It All TogetherComputer Based Methods
Budgeting & Financial Reports Training Course - Lesson 8Advanced Forecasting Techniques
Using the AverageRegression AnalysisExtrapolationFormal Financial Models
Budgeting & Financial Reports Training Course - Lesson 9Managing the Budget
How to Tell If You’re on TrackShould Your Budget be UpdatedKeeping a Diary of Lessons LearnedWhen to Panic
Budgeting & Financial Reports Training Course - Lesson10Making Smart Purchasing Decisions
10 Questions You Must AskDetermining the Payback PeriodDeciding Whether to Lease or BuyThinking Outside the Box
Budgeting & Financial Reports Training Course – Lesson11A Glimpse into the Legal World
A Brief HistoryThe Sarbanes-Oxley ActCEO/CFO Certification8th Company Law Directive
Budgeting & Financial Reports Training Course - Lesson12Wrapping Up
Words from the Wise
Web Links:
View this course online: http://pdtraining.co.nz/courses/budgeting-and-financial-reports-training-course
In-house Training Instant Quote: https://bookingsnz.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
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Developing essential skills to perform your job well is a pre-requisite for achieving professional success.The pdtraining Bookkeeping Fundamentals Training Course provides a solid foundation that will help you to develop therequired skills in bookkeeping. It includes the understanding of basic terminology, creating budgets, using variousaccounting methods, procedures, financial planning, auditing, and budgeting.Bookkeeping Fundamentals training courses includes lunch and refreshments, attend a class today in Auckland,Christchurch or Wellington.Please click on the Public Class tab below to view Bookkeeping Fundamentals Training course schedule by city or clickthe In House Training tab to receive a free quote for courses delivered at your preferred location.
Bookkeeping Fundamentals Outline
Foreword:Keep your skills current with this sought-after Bookkeeping Fundamentals course. Bookkeeping is the heart of anybusiness. Without it, we cannot hope to keep track of the most important part of any business: money.Gain excellent skills in using various accounting procedures and maintain your books efficiently and effectively for thesuccess of your business. On completion of this one day course, you will have a sound knowledge about the basic stepsand techniques used in bookkeeping, including identifying the differences between cash & accrual accounting methodsand helpful tips for the employer, as well as other topics related to a commercial environment.
Outcomes:In this course participants will:
Learn to recognise and use basic accounting terminologyUnderstand the differences between cash & accrual accounting methodsBecome familiar with accounts payable & receivableLearn how to use a journal and general ledger to document business financialsBe comfortable reading and analysing the balance sheetLearn to identify different types of financial statementsUnderstand the reasons for a budget, and how to create oneGain a knowledge of internal & external auditing
Bookkeeping Fundamentals Training Course - Lesson 1Introduction
Workshop Objectives
Bookkeeping Fundamentals Training Course - Lesson 2Basic Terminology (I)
Balance SheetAssetsLiabilitiesEquityIncome StatementRevenueCost of Goods SoldExpensesAccounting Period
Bookkeeping Fundamentals Training Course - Lesson 3Basic Terminology (II)
Accounts ReceivableAccounts PayableDepreciationGeneral LedgerInterestInventoryJournalsPayrollTrial Balance
Bookkeeping Fundamentals Training Course - Lesson 4Accounting Methods
Cash MethodAccrual MethodDifferences between Cash and Accrual
Bookkeeping Fundamentals Training Course - Lesson 5Keeping Track of Your Business
Accounts PayableAccounts ReceivableThe JournalThe General LedgerCash Management
Bookkeeping Fundamentals Training Course - Lesson 6Understanding the Balance Sheet
The Accounting EquationDouble-Entry AccountingTypes of AssetsTypes of LiabilitiesEquity
Bookkeeping Fundamentals Training Course - Lesson 7Other Financial Statements
Income StatementCash Flow StatementCapital StatementBudget vs. Actual
Bookkeeping Fundamentals Training Course - Lesson 8Payroll Accounting / Terminology
Gross WagesNet WagesEmployee Tax WithholdingsEmployer Tax ExpensesSalary DeferralsEmployee PayrollEmployee BenefitsTracking Accrued LeaveGovernment Payroll Returns/Reports
Bookkeeping Fundamentals Training Course - Lesson 9End of Period Procedures
Depreciating Your AssetsReconciling CashReconciling InvestmentsWorking with the Trial BalanceBad DebtPosting Adjustments and Corrections
Bookkeeping Fundamentals Training Course - Lesson 10Financial Planning, Budgeting and Control
Reasons for BudgetingCreating a BudgetComparing Budget to Actual Expenses
Bookkeeping Fundamentals Training Course - Lesson 11Auditing
What is an Audit?When and Why Would You Audit?InternalExternal
Bookkeeping Fundamentals Training Course - Lesson 12Wrapping Up
Words from the Wise
Web Links:
View this course online: http://pdtraining.co.nz/courses/bookkeeping-fundamentals-training-course
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Both formal and informal meetings are taking place every day in any organisation.Are accurate records of key business decisions being recorded? Who were the key decision makers? Does anyone knowwhat happened in the meeting and what decisions were made and carried and ideas discussed and motioned? Are yourbusiness units effectively implementing decisions made after the meeting?The pdtraining Minute Taking Training course will enable you to understand the important role of a minute-taker as wellas efficiently recording all the important information discussed.This action packed day will include fun mock-meetings and activities run by one of our expert minute-taking trainers andis now available throughout New Zealand, including Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Minute Taking course schedule by city or click the In-HouseTraining tab to receive a free quote for courses delivered at your preferred location.
Minute-taking Training Outline
Foreword:Improve your meeting outcomes with effective minute-taking.Effective minute-taking will enable your business units to solve many problems and complaints associated with runningmeetings. In the hands of a competent minute-taker, the following skills will enable managers and staff to effectivelyaction efficiently recorded meeting items.You will also learn advanced styles of minute taking such as colour-coding and suitable methods for minute-taking ininformal, formal and action meeting settings.
Who will benefit from taking this workshop?
Administrative staff and assistantsRecording SecretaryAdministrative Assistant
Outcomes:Recognise the importance and outcomes of minute-takingIdentify and record action items during board meetingsDevelop skills in active listening, critical thinking, and organisationUnderstand and customise meeting agreementsRecord three types of minutes, including formal meetings, informal, and action itemsPrepare and publish minutes with perfectionTake minutes in interactive board meetingsWrite drafts, proofread and organise minutesBuild and maintain a minute bookRecognise the outcome of minute-taking for a particular meetingRecognise the role of a minute-taker in achieving larger goals of an organisationDeal with common complaints and difficulties faced by minute-takersPerform the role with expertise using knowledge and skills
Minute-taking Training Course - Lesson 1The Role of a Minute Taker
Discuss The Role of a Minute TakerExplore common problems and solutions in small groups
Minute-taking Training Course - Lesson 2The Skills of a Minute Taker
An ability to listenCritical thinking skillsGood organisation techniques
Minute-taking Training Course - Lesson 3Meeting Agreements
Discuss meeting agreementsThree templates to take away and customise
Minute-taking Training Course - Lesson 4Minutes Styles
Formal meeting styleInformal meeting styleAction meeting style
Minute-taking Training Course - Lesson 5What Do I Record?
Participants will learn what to record during a meeting
Minute-taking Training Course - Lesson 6Techniques for Preparing Minutes
Tools for creating minutesOrganisation methodsTechniques for writing draftsProofreading tips
Minute-taking Training Course - Lesson 7Taking Minutes in an Interactive Meeting
Learn how their role as a minute-taker will be different in aninteractive meeting
Minute-taking Training Course - Lesson 8The Minute Book
participants will learn how to build and maintain aminute book
Web Links:
View this course online: http://pdtraining.co.nz/courses/minute-taking-training-course
In-house Training Instant Quote: https://bookingsnz.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
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Knowledge of computers is essential in today’s world for personal and professional purposes. This four-levelcomprehensive course is designed for those with little knowledge and experience in using computers.The pdtraining Computer Basic Foundation Training Course provides a deep understanding of the basic functions of acomputer, including the use of basic applications and operating systems.This fun and practical training course is available now New Zealand wide including Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Computer Basics Foundation Training course schedule by city orclick the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Computer Basics Foundation Training Outline
Foreword:During this training course, participants will learn basic computing concepts and basic functions such as using file folders,keywords, the mouse, the Windows desktop, Paint, Task Manager, Calculator, Internet Explorer, WordPad, NotePad andmore.This foundation training course in computer basics is designed for easy learning and understanding. The participantslearn and practice to develop the ability to use a computer effortlessly.
Outcomes:This extensive course allows a participant to develop basic skills in operating a computer to fulfill tasks.After completing this course, participants will have learned to:
Understand basic computing conceptsUnderstand the difference between hardware and software, and how each worksUnderstand how information networks operateBecome aware of security concerns and how to work safelyUse the keyboard, mouse, and Windows desktopEffectively manage and use files and foldersUse the basic Windows applications, including WordPad, NotePad, Task Manager, Calculator, Paint, and InternetExplorerUse basic termsUnderstand the functions of a computerBrowse the InternetDownload and save filesUnderstand how a laptop is different from a desktop computer
Computer Basics Foundation Training Course - Lesson 1Getting Started
The Parking LotWorkshop ObjectivesAction Plans & Evaluations
Computer Basics Foundation Training Course - Lesson 3Hardware Devices
CPU and MemoryInput DevicesOutput DevicesSecondary Storage Devices
Computer Basics Foundation Training Course - Lesson 2General Concepts
Basic TermsTypes of ComputersAnatomy of a PCHow a PC Works
Computer Basics Foundation Training Course - Lesson 4Software
The BasicsOperating Systems and ApplicationsHow is Software Built?Types of SoftwareLegal Issues
Web Links:
View this course online: http://pdtraining.co.nz/courses/computer-basics-foundation-training-course
In-house Training Instant Quote: https://bookingsnz.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
Public Classes - Enrol Now! https://bookingsnz.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=1339
Together, a 'big picture boss' and an effective assistant can set the tone, culture and tempo for the entire organisation.The pdtraining Advanced Skills for Personal Assistants and Secretaries course provides clear understanding of the rangeof important functions they fill and provides tools and techniques to be more effective in the workplace.In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalismacross each aspect and a range of techniques that will help your role - from arranging and controlling meetings, tomanaging upwards and handling commercially sensitive information.This is a great course, full of excellent content, and useful skills and techniques. Courses are available in New Zealandincluding Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Advanced Skills for Personal Assistants and Secretaries courseschedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location Foundation Skills for Personal Assistants and Secretaries Training Course
Advanced Skills for Personal Assistants and Secretaries Outline
Foreword:During this course, participants engage in learning in theory and practice the duties of a personal assistant. Thisinteractive course includes activities to enhance learning and the development of practical skills.This comprehensive course involves the development of skills and knowledge that the job of a personal assistantdemands. These include developing social intelligence, flexibility, management skills, people management skills,business writing skills, and prioritising tasks.Foundation Skills for Personal Assistants and Secretaries Training Course
Outcomes:After completing this course, participants will have learnt to:
Adapt to the manager’s needs and style of workingTake initiative when neededDevelop social intelligenceDevelop basic business acumenUnderstand the importance of office managementListen activelyPrepare for changes and surprisesManage others and keep them on trackKeep minutesManage meetings expertlyUnderstand and use email protocolDevelop computer and communication skillsDevelop phone and voicemail etiquetteDevelop confidentialityUnderstand and use social media managementHandle difficult people and situations
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 1:Getting Started
Workshop ObjectivesPre-Assignment
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 2:Working with Your Manager
Adapting to Their StyleAnticipate Their NeedsGetting Your Responsibilities DefinedWhen to Take the InitiativeCase StudyLesson Two: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 3:Administrative Soft Skills
Social IntelligenceBasic Business AcumenOffice ManagementActive ListeningCase StudyLesson Three: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 4:Effective Time Management
Calendar ManagementPrepare for Changes and SurprisesKeeping Others on TrackUrgent / Important MatrixCase StudyLesson Four: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 5:Meeting Management
Creating an AgendaKeeping MinutesKeeping the Meeting on TimeVariations for Large and Small MeetingsCase StudyLesson Five: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 6:Tools of the Trade (I)
Email ProtocolOffice MachineryComputer and Software SkillsCommunication SkillsCase StudyLesson Six: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 7:Tools of the Trade (II)
Phone and Voicemail EtiquetteWord ProcessingBusiness WritingInternet ResearchCase StudyLesson Seven: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 8:Being an Effective Gatekeeper
Filtering Data and InformationLearn to Say NoDealing with Difficult PeopleRecognise the TricksCase StudyLesson Eight: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 9:Organisational Skills
Prioritising Your WorkloadGoal SettingPlan for Tomorrow, TodayStaying on TrackCase StudyLesson Nine: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 10:Confidentiality Guidelines
Your Confidentiality DutyBe Diplomatic and DiscreetKeeping Data SecureWhat to Do in Sticky SituationsCase StudyLesson Ten: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 11:Special Tasks
Project ManagementTrade ShowsInteracting with ClientsSocial Media ManagementCase StudyLesson Eleven: Review Questions
Advanced Skills for Personal Assistants and SecretariesTraining Course - Lesson 12:Wrapping Up
Words from the WiseLessons Learned
Web Links:
View this course online: http://pdtraining.co.nz/courses/advanced-skills-for-personal-assistants-and-secretaries
In-house Training Instant Quote: https://bookingsnz.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
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