BUSINESS TALK COMMUNICATION SKILLS

``Skills for life, skills for future´´

Guest Speaker

Valentín García

Valentín García

• Member of the regional Parliament.• Former General-Secretary of an important union in

the region.

• Small cards or slides

• Be yourself

• Practice

Relax...

Very important...

• Get ready

• Keep things simple

• Appearance

• Verbal and non-verbal language

MEDIA

• TRADITIONAL MASS MEDIA • SOCIAL MEDIA

TRADITIONAL COMMUNICATION

Interpersonal communication Newspapers Radio

SOCIAL MEDIA Youtube Blogs and wikis Social networks

BENEFITS AND RISKS OF USING SOCIAL MEDIA

ADVANTAGES:

-INSTANT AND SIMPLE

-ACTIVE LISTENING

-GLOBAL REACH

DISADVANTAGES:

-LACK OF CONTROL (lies, fake profiles)

- IMPERSONAL

-MISTAKES SOMETIMES LEAD TO PROBLEMS

Negotiating

Diplomacy→ well-manners

Steps for a successful negotiation

- Setting the context- Potential- Empathy- Give up on something- Good speaking

Conflict resolution

There are always conflicts.

When a conflict occurs…

- You must find solutions- We can’t propose a conflict if there is no way out- Resolution

Remember...

• Know who you are talking to.

• Be authentic.

• Be tactful and polite