Business Intelligence Sales Induction Bootcamp : Sept 2007 Jon ...

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Oracle Business Intelligence Solutions in Public Sector

Akis PapastamoulisTechnology Sales Consultant

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Agenda

• About Oracle

• Key Characteristics of Business Intelligence in Public Sector

• Oracle’s Business Intelligence & Performance Management solution

• Results Achieved by Oracle Customers

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Oracle Corporation

• World’s largest enterprise software vendor• $18 billion revenue, FY07• 300,000 global customers• 37,500 applications customers• 53,500 fusion middleware customers• 74,000 employees; 7,500 support personnel • 19,500 partners• 9,100 Independent Software Vendors (ISVs)• Operating in 145 Countries

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Leader in Key Markets

• Enterprise Performance Management

• Database• Database share on Linux• Supply Chain Management• CRM • Retail • Communications • Human Capital Management• Financial services• Public sector• Professional services

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Agenda

• About Oracle




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Business Intelligence in Public Sector

• To measure, manage and report on performance• Logistics• Policy formulation• Planning & budgeting

• Statutory reporting & Best Value • An aid to joined up government to improve service

• Public Information• Inter-agency liaison (Single view of citizen)

• To explore hidden relationships in data• disease surveillance & public health• identifying tax fraud and money laundering• homeland security• crime prevention

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Performance Measurement• Many different government departments contribute to the overall service provided to

citizens• Governments organised and managed by department or agency – judiciary, law

enforcement, social services, treasury, transport…..• But….performance measurement required is focused on service provided to citizens

process follow structure

Performance measures process

horizontal centredService provision

(environment, health and safety, integrated

transport, fraud detection) Ve

rtic

al c

entr

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depa

rtm

ent

stru

ctur

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Need for performance measurement is everywhere in public sector

Decrease costs

Improve service to citizens

Optimise processes

Increase voter satisfaction

Risk Management

• Optimize capacity and resource usage• Benchmark service costs & quality• Assess supplier performance

• Measure levels of service and optimize• Predict and prevent capacity bottlenecks• Improve processes to service citizens

• Complex demand planning• Create budgets, and monitor performance• Monitor compliance

• Assess what factors drive voter satisfaction• Monitor voter satisfaction

• Manage risks of impact of policy • Assess cause and effect of implementing

policy

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Agenda

• About Oracle




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Oracle’s EPM System VisionFocus on Today and Plan for Tomorrow

• Link strategic goals to operational decisions

• Integrates all management processes

• Deliver consistent, reliable insights to drive action

• Lower costs and reduces system complexity

• Single version of the truth

InsightPerformance

Action

SetGoals

Plan

Monitor

Analyze

Report

Align

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Oracle’s Enterprise Performance Management System

EPM Workspace

OLTP & ODSSystems

Data WarehouseData Mart

SAP, Oracle, Siebel,PeopleSoft, Custom

ExcelXML

BusinessProcess

OLAP

Fusion Middleware

Business Intelligence Foundation

BI ApplicationsPerformance ManagementApplications

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Pervasive Information Access Through a Unified BI Foundation

BI Applications

OLTP & ODSSystems



ExcelXML

BusinessProcess

OLAP

Fusion Middleware


BI ApplicationsPerformance Management

Applications

EPM WORKSPACE

Web AlertsOffice MobileDesktop Search

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Hot-Pluggable with Existing IT Investments

Oracle KerberosiPlanetMSFT ADNovellCustom Others...

Oracle Data Integrator (Sunopsis)Oracle Warehouse BuilderInformaticaAscentialOthers...

Any JSR 168 Portal Oracle Data Mining, SPSS, SAS

Oracle EBS, Siebel, SAP, PeopleSoft, JD Edwards…

Excel, Outlook,Lotus Notes...

Oracle Enterprise Performance Management SystemOracle Business Intelligence Foundation

PORTALS DATA MINING APPLICATIONS DESKTOP TOOLS

SECURITY DATA ACCESS DATA INTEGRATIONOracle RDBMSOracle OLAP OptionMicrosoft SQL ServerMicrosoft Analysis ServicesIBM DB2TeradataEssbaseSAP BWXML, Excel, Text

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Leverages Fusion Middleware

SOA

FUSION MIDDLEWAREData

QualityData

Integration MDM IdentityManagement

ContentManagement

Business ProcessManagement

OLTP & ODSSystems



BusinessProcess

OLAP

EPM Workspace



ExcelXML

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Market Leading Performance Management Applications

BI Applications

EPM Workspace

OLTP & ODSSystems



ExcelXML

BusinessProcess

OLAP

Fusion Middleware


BI ApplicationsPERFORMANCE MANAGEMENT APPLICATIONS

StrategyManagement

BusinessPlanning

ProfitabilityManagement

FinancialReporting &Compliance

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Oracle’s Hyperion Financial Management

FEATURES• Simple to Customize• Easy to Integrate• Financial Data Quality• Complete Audit Trails• Flexible Workflow• Powerful Reporting• Finance Owned & Operated

BENEFITS• Confidence in the Numbers• Reduce Cycle Time• Automate Collection & Validation• Lower Cost of Compliance• Speed and Agility

#1

Financial Consolidation, Reporting and

Analysis

FINANCIAL REPORTING, CONSOLIDATION, AND ANALYSIS SOLUTION FOR GOVERNMENT

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Oracle’s Hyperion Planning

FEATURES• Strategic Planning• Modeling & Simulation• What-if Analysis• Excel Integration• Enterprise Collaboration• Native Reporting & Analysis

BENEFITS• Speed • Accuracy• Align finance and operations• Accountability• Visibility to past, current and future

business performance

#1

Planning & Budgeting

Applications

PERFORMANCE-BASED BUDGETING SOLUTION FOR GOVERNMENT

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Comprehensive BI Applications

EPM Workspace

OLTP & ODSSystems



ExcelXML

BusinessProcess

OLAP

Fusion Middleware


Performance ManagementApplications Sales Svcs. Mktg. Order

Mgmt.

BI APPLICATIONS

SupplyChain HR FinanceContact

Center

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Focus: Business Intelligence Applications Make Better Operational Decisions with Improved Visibility

• Hundreds of pre-built operational dashboards, reports and alerts

• Embedded best practice calculations & key performance indicators by role

• Analytic workflows to drive best actions

• Business domains:

Citizens

Service

HCM

Finance

Supply Chain

Order Mgmt

Contact Center

Marketing

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Prebuilt ETL to extract data from over 3,000 operational tables and load it into the DW, sourced from Siebel CRM systems, and other sources

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Public Sector Case Analytics utilizes ETL routines that extract data from 2,000+ operational tables and load it into 3 star-schemas available for immediate analysis

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Pre-mapped metadata, defining real-time access to analytical and operational sources, embedded best practice calculations and metrics for the Case Worker & Dept Mgr

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A “best practice” library of over 150 prebuilt role-based intelligence dashboards, reports and alerts for Case Managers, Investigators and Benefits Analysts

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Business AnalyticsWarehouse

Ø Presentation Layer

Ø Logical Business Model

Ø Physical Sources

Example: Oracle Public Sector Case Analytics

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Highly Scalable BI Foundation

BUSINESS INTELLIGENCE FOUNDATION

Essbase BI ServerCommon Enterprise Information Model

EPM Workspace

OLTP & ODSSystems



BusinessProcess

OLAP

Fusion Middleware


EPM Workspace

ExcelXML

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Common Enterprise Information ModelEnables Consistency, Security, Reuse, Flexibility

• User roles, preferences• Simplified view• Logical SQL interface

PRESENTATION LAYER

• Dimensions• Hierarchies• Measures• Calculations• Aggregation Rules• Time Series

SEMANTIC OBJECT LAYER

PHYSICAL LAYER

• Map Physical Data• Connections• Schema

Role-Based Views of the Information Relevant to the User

Consistent Definition of Business Measures, Metrics, Calculations

Model Once, Deploy Everywhere

Across Any Data Sources

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OPEN SQL INTERFACE

ORACLE BI EE PRESENTATION SERVICES

OTHER THIRD PARTY TOOLS

ORACLE BI SERVER

Native RDBMS• Oracle• SQL Server• DB2• TeradataODBC

Multi-dimensional• XMLA• Oracle OLAP Option• MS Analysis Services• SAP BW

Other• XML,• Excel• Text

• Simplified Business View• Unified Metadata• Intelligent Caching• Advanced Calculations• Aggregate Navigation & Creation• Federated Query and Integration • Optimized SQL / Function Shipping

Oracle BI ServerSimplified, Powerful, Intelligence Across Sources

• Simplified Business Model View• Advanced Calculation and

Integration Engine• Intelligent Request Generation

and Optimized, Distributed Data Access

• Mission Critical Scalability and Performance

• Foundation for all OBIEE Presentation Services

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Oracle’s Hyperion Essbase Speed of Thought Analytics

Superior Tools for the Business User Broadest Analytic Functionality “Speed of Thought” Response

Richest Business

User Experience

Superior Calculation Power Comprehensive Library of Functions Extensive Financial and Time Intelligence

Optimized Storage Enterprise scale Forward Looking Applications Premium Performance

Most Highly Advanced

Calculation Engine

Best Custom Analytic

Environment

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Oracle BI Enterprise Edition PlusBest in Class, Business User Tools

• Integrated Security, User Management, Personalization• Multidimensional Calculation and Integration Engine• Intelligent Request Generation and Optimized Data Access Services

COMMON ENTERPRISE INFORMATION MODEL

OLTP & ODSSystems



ExcelXML

BusinessProcess

OLAP

EPM WORKSPACE

Desktop Gadgets

Ad-hoc Analysis

Interactive Dashboards Search

Proactive Detection & Alerts

MS Office & OutlookIntegration

Disconnect & Mobile Analytics

Reporting & Publishing

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EPM & BI Customers – Public Sector

Public Services Welfare Defense Security

Local Government Healthcare Services for the taxes Communication

http://www.policja.pl/

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Agenda

• About Oracle




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COMPANY OVERVIEW• Includes 52 hospitals and 743 external healthcare

units, designed to promote protection of the health of the state’s four million citizens

• Industry: Healthcare• Employees: 21400 • Revenue: US $350 million

CHALLENGES/OPPORTUNITIES• Unify information systems in a robust, high availability

platform that helps improve health services • Establish an easily accessed, standardized, and

homogeneous database to process large volumes of information

• Centralize information to distribute it quickly and efficiently to various areas of planning and medical care

• Provide performance indicators for hospital care, to improve decision making by management

• Generate statistical reports of up-to-date information, online and in real time, to develop public health policies

• Optimize the hospitals’ operating efficiency to improve care

SOLUTIONS• Oracle Database Enterprise Edition • Oracle Warehouse Builder • Oracle Fusion Middleware • Oracle Business Intelligence

The Department of Health of the State of Veracruz Unifies Information in a Robust Flexible Platform

CUSTOMER PERSPECTIVE“The flexibility that Oracle Business Intelligence provides is unique, allowing us to align ourselves in a strategic way to our institution’s goals. It also provides greater advantages because of its cost benefits.” – Jaime Flores Peña, Deputy Director of Health Innovation and Information, The Department of Health of the State of Veracruz

RESULTS• Integrated 10 information systems in a robust, high-availability,

rapid-access platform with Oracle Database • Centralized information in a robust and homogeneous database

with the help of Oracle Warehouse Builder • Used Oracle Business Intelligence to generate personalized

reports, facilitating analysis of public health policies • Reduced time needed for the monthly evaluation of hospital

care performance from one month to one day • Reduced time needed to update 224 files of basic information

from municipalities, jurisdictions, and the state from six months to a monthly online process

• Reduced response time providing critical information to the areas of planning and medical care from three days to two hours, improving operating efficiency

• Guaranteed real-time visibility of the exact figures for daily hospital occupancy, improving medical services

• Developed 106 variables and 94 diagnostic indicators of health in the state, supporting decision making related to new public health programs

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COMPANY OVERVIEW• The Norwegian Directorate of Taxes ensures that the

nation’s taxes are collected and designated correctly and maintains an accurate, up-to-date national population registry

• Industry: Public Sector• Employees: 5000 to 10000 • Revenue: US $31,4 million

CHALLENGES/OPPORTUNITIES• Eradicate lack of integration between different source

systems • Protect sensitive data and personal details in accordance

with strict government requirements regarding security and personal protection

• Acquire a more powerful data warehouse to manage and accommodate massive volumes of data

SOLUTIONS• Oracle Database • Oracle Application Server • Oracle Warehouse Builder • Oracle Workflow • Oracle Business Intelligence

Norwegian Directorate of Taxes Improves Efficiency Collecting Taxes and Duties

CUSTOMER PERSPECTIVE“We are surrounded by a sea of data. But it is only when we use tools that put this data in context—which Oracle technology enables us to do—that it is of value to us and allows us to work more efficiently.” Solveig Dalene, Project Manager, Norwegian Directorate of Taxes

RESULTS• Established a new data warehouse based on Oracle Database

10g, Oracle Application Server, and Oracle Warehouse Builder, creating a basic infrastructure capable accommodating future growth and needs

• Provide auditors and collectors with a better, more integrated foundation for making decisions about taxes owed

• Used the development tools in Oracle Warehouse Builder, Oracle Designer, and Oracle Workflow to ease future upgrades, enhance stability, and maximize functionality

• Simplified reporting with Oracle Business Intelligence• Eased the tax designation and collection work of more than 100

users • Created a system capable of managing 4 terabytes of data while

simultaneously ensuring the security and privacy of the information

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The Oracle Difference

Only Oracle…

• Provides all key components – database, middleware, and applications, all based on open standards – to transform your organization

• Offers a completely open and standard-based business intelligence solution covering support processes as well as core public action processes

• Is the market leader in the Public Sector, and Public Sector is Oracle’s largest customer base

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Questions

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Business Intelligence Sales Induction Bootcamp : Sept 2007 Jon ...

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