BUSINESS BUSINESS MANAGEMENTMANAGEMENT

ESL 5ESL 5

Presenter: Hwang, Mi HyunPresenter: Hwang, Mi Hyun

Instructor: Lyra RiabovInstructor: Lyra Riabov

PRESENTATION DISCUSSION POINTSPRESENTATION DISCUSSION POINTS

Management Functions

Leadership Styles

Characteristics of Management Styles

Decision Styles

Interview of a manager

What is Management?

Management is a team of managers Management is a team of managers

who are in charge of the organization at who are in charge of the organization at

all levels.all levels. Four Basic FunctionsFour Basic Functions

• PlanningPlanning

• OrganizingOrganizing

• DirectingDirecting

• ControllingControlling

Management FunctionsManagement Functions

Planning

Directing

Controlling Organizing

Leadership Styles Leadership Styles

Autocratic Autocratic

Authoritarian/Hierarchical Authoritarian/Hierarchical

ParticipativeParticipative

Free Flow Free Flow

Communication/sharing Communication/sharing

decisiondecision

Laissez-Faire Laissez-Faire

Hands Off/ConsultantHands Off/Consultant

Characteristics of Management Characteristics of Management stylesstyles

MANAGEMENT MANAGEMENT STYLESTYLE

DD

DOMINANTDOMINANTII

INFLUENCERSINFLUENCERSCC

CAUTIOUSCAUTIOUSSS

STEADYSTEADY

CharacteristicsCharacteristics

Make Make decision decision rapidlyrapidly Interested in Interested in resultsresults

VerbalVerbal Good at Good at influencing influencing and and persuadingpersuading

Do not make Do not make quick decisionsquick decisions Avoid Avoid confrontationconfrontation Think before Think before speakspeak

Hang in Hang in therethere Good team Good team playersplayers

People, People,

CulturesCultures

Euro-Euro-AmericansAmericans White malesWhite males

African-African-AmericansAmericans HispanicsHispanics Women Women

Asians Asians Native Native AmericansAmericans

Decision StylesDecision Styles

Individual Decision Individual Decision StyleStyle• AnalyticalAnalytical• ConceptualConceptual• DirectiveDirective• BehavioralBehavioral

Six Steps in the Six Steps in the Decision StyleDecision Style

Individual Decision StyleIndividual Decision Style

ANALYTICALANALYTICALHierarchicalHierarchical

Uses Much DataUses Much Data

Problem SolvingProblem Solving

CONCEPTUALCONCEPTUALCreativeCreative

OptimisticOptimistic

Initiates New IdeasInitiates New Ideas

DIRECTIVEDIRECTIVEProductiveProductive

VerbalVerbal

Uses RulesUses Rules

BEHAVIORALBEHAVIORALSupportiveSupportive

EmpatheticEmpathetic

Wants AffiliationWants Affiliation

Six Steps in the Decision StyleSix Steps in the Decision Style

Step1Step1

Define Define ProblemProblem

Step2Step2 Define Define

ExpectationExpectation

Step3Step3

Gather Gather DataData

Step5Step5

Evaluate Evaluate AlternativesAlternatives

Step4Step4

Develop Develop AlternativesAlternatives

Step6Step6

Choose Choose

the best the best

AlternativeAlternative

Interview of a managerInterview of a manager

About Follett Corporation Vision, Mission, Values

Interview of a managerInterview of a manager Leslie CoughlinLeslie Coughlin

Manager of SNHU Campus StoreManager of SNHU Campus Store

About Follett Corporation

Vision:Vision: Empowering Education. Empowering Education. Mission:Mission: Follett's mission is to be the Follett's mission is to be the

leading provider of educational solutions, leading provider of educational solutions, services and products that empower services and products that empower schools, libraries, colleges, students and schools, libraries, colleges, students and life-long learners.life-long learners.

Values:Values: Customers, Innovation, Honesty Customers, Innovation, Honesty and Integrity, Teamwork, Employees and Integrity, Teamwork, Employees

Interview of a managerInterview of a manager

InterviewerInterviewerLeslie Coughlin, Leslie Coughlin,

Manager of SNHU Campus Store Manager of SNHU Campus Store

1. How many employees are you responsible for?

2. What is your market? Who are your costumers?

3. When was your company established? How long have you been here?

4. What qualities do you think make a good manager?

5. What is the overall goal of the business?

Interview of a managerInterview of a manager

Interviewee

Claire, Sophea, Andrew

6. What out of four functions: Planning, Organizing, Directing and Controlling do you spend most of your time?

7. What is your leadership style if you choose from dominant, influencer, cautious, or steady?

8. Which leadership style do you prefer?: Autocratic, Participative, or Laissez-faire

SummarySummary

Definition of management Definition of management Four Four Management Functions Three Leadership Styles Four Characteristics of Management Styles Characteristics of Decision Styles Six Steps in the Decision ProcessSix Steps in the Decision Process

References References Management Functions Leadership Style Six Steps in the

Decision Process

Arden, Marianne Mc Dougal And, “Management,”

BUSINESS CONSEPTS FOR ENGLISH PRACTICE

Heinle And Heinle, 1993

Characteristic of Management

What Is a Good Manager?

Vetrano, Joni, Et Al, “Management,”TAPESTRY: LET’S TALK BUSINESSHeinle And Heinle, 1995

Corporate Culture Dr. James D. Boulgarides of the California State University

Follett www.follett.com

Interview of SNHU Campus Store Manager

Interviewer: Leslie CoughlinInterviewee: Claire, Sophea, and Andrew