Business OverviewInternet Marketing and Web Publishing Services That Deliver Innovation, Accountability and Profitability
Client Services
2000 Progress Boulevard
Beatrice, NE 68310
Phone: 402.228.2100
Fax: 402.228.2110
Toll Free: 1-866-844-MARK
Headquarters
14505 21st Avenue, Suite 210
Plymouth, MN 55447
Phone: 763.746.2780
Fax: 763.746.2785
www.knowledgemarketing.com
Knowledge Marketing’s Integrated Marketing Platform Delivers:
• Customer Lifecycle Marketing
• Centralized Data Technology
• Turnkey Email Marketing
• Direct Marketing Services
• Search Engine Marketing
• Publishing & Direct Mail Services
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Mission Statement Provide you with a single platform to manage all of your online
customer touchpoints. Know More. Sell More.
Successfully and profitably operating for over 10 years.•
Headquartered in Minneapolis, MN, with Client Services Center in Nebraska.•
Specializing in Internet Marketing and Web Publishing in the following areas •
of expertise.
Email Marketing, Online Surveys, and Content Management with our •
integrated tool (ECN)
Web, Creative and Traditional Publishing Services•
Search Engine Management & Marketing (SEM)•
Marketing, Publishing and Technology Consulting•
Imagine the value of seamless data integration from a single source solution.
Our integrated and centralized solutions allow you optimal access to your
customers behaviors in all of the following areas.
Internet Marketing•
Centralized Data Management•
Email Marketing•
Business Intelligence/Reporting•
Publishing Services & • Digital Publishing
Survey Management•
Integrated Solutions
Understanding You,The Customer
We understand that no two marketing challenges are identical. That is why
our solutions are completely scalable and can be custom tailored to achieve
your unique business goals. Knowledge Marketing provides you the marketing
solution that compliments your business strategy.
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Areas of Impact Internet Marketing, Web & Traditional Publishing Services
Permissions-based Email Communications•
Automated & Configurable Email Marketing Based on Customer Purchase •
Behavior
Digital Editions•
Integrated Presentation of Customer Behavior, including Email Marketing •
Responses, Survey Responses, and Customer Demographics
Online Surveys•
Content Management•
Extensive Reporting Capabilities•
Integration Capabilities with E-commerce, Analytics and CRM•
Search Engine Marketing & Certified Search Engine Marketing Experts•
Award Winning Graphic Design•
Business Process Integration and Consulting•
Circulation Fulfillment•
Database Services, Administration, Processing, List Management•
Direct Services: Broadcast Fax, Direct Mail, Merge/Purge, •
Postal Presort Processing
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Publishing & Trade Shows
Key Markets The needs of our clients drives us to create
innovative solutions. In response, we have
created several unique solutions that focus
on key markets. These markets include:
Retail & Hospitality, Publishing & Trade
Show.
We are dedicated to achieving this mission
by becoming the most trusted and reliable
fulfillment partner through our Three Point
Focus:
Unsurpassed Service•
Easy-to-use Products and Services•
Cost Effective Pricing •
Retail & Hospitality Knowledge Marketing has proven expertise and powerful tools to successfully
service the Retail & Hospitality industries. Increase traffic to your web site
with our certified SEM services. Target your customers with information they
want to receive, when they want to receive it. Engage your customers through
Email Marketing-with specialized tools such as segmentation, dynamic
content, event triggers and conversion tracking. Utilize our dedicated Account
Management Team to grow your revenue.
Knowledge Marketing possesses the talent and capabilities to provide
exemplary service to the Publishing & Trade Show industries. We can be your
full service solution, providing Circulation Fulfillment, Email Marketing, Digital
Editions and Database Marketing. We provide publishers with a single source
solution that integrates all of the capabilities of a traditional fulfillment bureau
and Email Marketing into one platform. Streamline your marketing process,
share data between multiple marketing efforts and get to market quicker with
less cost.
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Industry Trends Are you poised to spend your marketing efforts in the right place?
ROI for Email Marketing is $57.25 for every dollar spent. The ROI of all non-1. Email-related online marketing is $22.52 -- less than half of Email! (source: Direct marketing Association’s “Power of Direct” economic-impact study, October 2006)
85% of DMers Will Boost Online Spend in 2007 2. • 81% of those polled say they will increase spending on e-mail marketing, • 45% will allot more budget to the creation of optimized landing pages for search marketing campaigns.
35% of respondents said they integrate e-mail campaigns with all other 3. channels, and 26% combine it with at least one other channel. Only 18% run standalone e-mail marketing programs. (Source:2007 survey by Alterian.)
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Perpetual Lifecycle MarketingTM
Acquire Convert Grow Retain Reactivate
Suspect/Prospect Customer Active Customer Best Customer Recaptured Customer
Win Back
CustomerSatisfaction
Cross sell
Up-Sell
Conversion
Activation
Acquisition
Welcome
Lead Nurture
Loyalty
Perpetual LifecycleMarketingTM
Helping ClientsEngage at Every Stage How will you capture new Email addresses?
How will you convert leads to customers?
How can you grow customer value?
How can you increase customer loyalty?
Acquire
Convert
Grow
Retain
Reactivate How will you win back lost customers?
Perpetual Lifecycle MarketingTM is the way we approach today’s online
marketing challenges. The relationships you forge with your customers do
not end after you make your sale. Rather, we will help you convert those
relationships into a self sufficient, revenue generating, cycle.
No matter what stage you are in, Knowledge Marketing can provide solid
solutions that will overcome your online marketing challenges.
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Experience &Expertise
CreativeServices
StrategyConsulting
AccountServices
MessageDevelopment
DeliverabilityOptimization
CampaignExecution
Reporting/Analysis
DatabaseManagement
ACCOUNT SERVICES
Dedicated Account Manager• Industry Best Practices• Fanatical Customer Support•
STRATEGY CONSULTING
Goal Definition• Audience Analysis• Message Strategy• Success Definition •
CREATIVE SERVICES
Professional Creative Services• Custom Template Design• Continual Focus On Achieving A • Strong Call-to-action
DATABASE MANAGEMENT
List Generation And Growth• Opt-in Form Generation• List Management• Segmentation Strategies• Powerful APIs•
MESSAGE DEVELOPMENT
Microsoft Word-like WYSIWYG Editor• Wireframe Message Templates• Auto Creation Of HTML And Text Formats• Previewing Features• Spam Scoring •
DELIVERABILITY OPTIMIZATION
Focused And Prioritized ISP • Relationships, Including WhitelistingSPF Framework• Dedicated Delivery Staff• Message Monitoring• AOL Feedback Loop•
CAMPAIGN EXECUTION
Flexible Scheduling• High Volume And Strong Performance • CapabilitiesImmediate Feedback•
REPORTING/ANALYSIS
Detailed Reports With Export Capabilities• Subscriber Behavior Tracking & Analysis• Trend And Powerful APIs •
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Integrated Online Touchpoints
Our proprietary solution called Enterprise Communication Network (ECN) is your tool to succeed in the growing world of Internet Marketing. This powerful and integrated platform connects our clients’ brand with their buying audience and has been deployed by Knowledge Marketing to over 1000 users. ECN is a centralized database platform built on .NET infrastructure and was designed with an easy to use interface, scalable data architecture, and advanced features to support Lifecycle Marketing.
CustomerSurveys
MicroSites
PublishingServices
DigitalEditions
EmailMarketingSEM
FULLY INTEGRATED ► F
ULLY
INTE
GR
ATE
D ►
FU
LLY
INTE
GRATED ► FULLY INTEGRATED ► FULLY INTEGRATED ►
FULLY IN
TEGR
ATED ► FULLY INTEGRATED ►
Manage all your online customer Touchpointsfrom a single source.
View, Execute and Download Actionable Datafrom our fully integrated platform.
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Client Case Study Austad’s Golf is one of the leading multichannel golf retailers, with over 10
stores, a successful catalog and an impressive web site. They wanted to
implement an email marketing program due to the impressive incremental
revenue they knew it would deliver. Their goals were twofold:
Grow email list with data collection and viral marketing1.
Increase online web traffic and purchases2.
Working closely with Austad’s Golf in order to truly understand their needs,
Knowledge Marketing implemented an email marketing program and search
engine optimization initiative.
Case StudyContent
Client Results The programs were a smashing success. Austad’s Golf experienced a 500% increase in sales during a month that historically incurred slow sales.
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Customers Mall of America•
Hancock Fabrics•
Hobby Town•
CSM Corporate•
Austad’s Golf•
Nebraska Book•
Vietnam Veteran’s Association•
Canon Communications•
InfoUSA•
Exmark (division of Toro)•
Strategic Partners Showcare•
Great Circle Promotions•
Unity Works•
U.S. Internet•
Beantree•
California Association of College Stores•
Avenet•
Four51•
Innfusion•
Affiliations
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Testimonials
“Knowledge Marketing’s solutions are easier, more convenient and more effective than anything we’ve done before. Just as importantly their service is unparalleled. When I call, they answer and address my needs immediately.“
Rob Imerie, Mall of America•
“In one email campaign to a few thousand customers, we sold 95 available rooms at $100/night. That’s $9,500 in revenue at a cost of less than $100! ECN is easy to use, and even easier to get a great ROI.”
Lori VanOverbeke, Courtyard by Marriott at Mall of America•
“Knowledge Marketing helped to fully automate our Pickup Solicitation Program and reduced our marketing costs from $200 CPM to $31 CPM”
Dave Kloeber, President of DNK •[Solicitation management company of Vietnam Veterans of America-Minnesota]
We increased our sales by 500% in a month that had historically been our slowest month. Not only have we experienced an increase in orders, an increase in qualified traffic, and an increase in per order size, we finally have a level of security and confidence that Knowledge Marketing is managing our account and taking care of us. Their service and response is excellent.”
Kelley Barrett, Austad’s Golf•
“... it [ECN.communicator] is significantly better than the e.piphany system I struggled with for two years. “
Jeff Creamer, IS Manager of Timber Wolves & MN Lynx •
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Customers Choose Knowledge Marketing
Integrated TouchpointsSave time and increase profitability by using Knowledge Marketing’s solution to manage ALL of your online touchpoints from a single platform.
Results The increase in sales, customer satisfaction and readership combine to create a better bottom line and improved marketing ROI.
Client ServicesOur fanatical client service team exceeds your expectations and brings over 10 years of Internet Marketing experience to the table for you.
Contact us todaytofindouthowwecanhelpyoumaximizeyourmarketing efforts.
Client Services
2000 Progress Boulevard
Beatrice, NE 68310
Phone: 402.228.2100
Fax: 402.228.2110
Toll Free: 1-866-844-MARK
Headquarters
14505 21st Avenue, Suite 210
Plymouth, MN 55447
Phone: 763.746.2780
Fax: 763.746.2785
www.knowledgemarketing.com