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Business Overview Internet Marketing and Web Publishing Services That Deliver Innovation, Accountability and Profitability Client Services 2000 Progress Boulevard Beatrice, NE 68310 Phone: 402.228.2100 Fax: 402.228.2110 Toll Free: 1-866-844-MARK Headquarters 14505 21st Avenue, Suite 210 Plymouth, MN 55447 Phone: 763.746.2780 Fax: 763.746.2785 www.knowledgemarketing.com Knowledge Marketing’s Integrated Marketing Platform Delivers: Customer Lifecycle Marketing Centralized Data Technology Turnkey Email Marketing Direct Marketing Services Search Engine Marketing Publishing & Direct Mail Services
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Page 1: Business Overview - ecn5.com · manage ALL of your online touchpoints from a single platform. Results The increase in sales, customer satisfaction and readership combine to create

Business OverviewInternet Marketing and Web Publishing Services That Deliver Innovation, Accountability and Profitability

Client Services

2000 Progress Boulevard

Beatrice, NE 68310

Phone: 402.228.2100

Fax: 402.228.2110

Toll Free: 1-866-844-MARK

Headquarters

14505 21st Avenue, Suite 210

Plymouth, MN 55447

Phone: 763.746.2780

Fax: 763.746.2785

www.knowledgemarketing.com

Knowledge Marketing’s Integrated Marketing Platform Delivers:

• Customer Lifecycle Marketing

• Centralized Data Technology

• Turnkey Email Marketing

• Direct Marketing Services

• Search Engine Marketing

• Publishing & Direct Mail Services

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Mission Statement Provide you with a single platform to manage all of your online

customer touchpoints. Know More. Sell More.

Successfully and profitably operating for over 10 years.•

Headquartered in Minneapolis, MN, with Client Services Center in Nebraska.•

Specializing in Internet Marketing and Web Publishing in the following areas •

of expertise.

Email Marketing, Online Surveys, and Content Management with our •

integrated tool (ECN)

Web, Creative and Traditional Publishing Services•

Search Engine Management & Marketing (SEM)•

Marketing, Publishing and Technology Consulting•

Imagine the value of seamless data integration from a single source solution.

Our integrated and centralized solutions allow you optimal access to your

customers behaviors in all of the following areas.

Internet Marketing•

Centralized Data Management•

Email Marketing•

Business Intelligence/Reporting•

Publishing Services & • Digital Publishing

Survey Management•

Integrated Solutions

Understanding You,The Customer

We understand that no two marketing challenges are identical. That is why

our solutions are completely scalable and can be custom tailored to achieve

your unique business goals. Knowledge Marketing provides you the marketing

solution that compliments your business strategy.

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Areas of Impact Internet Marketing, Web & Traditional Publishing Services

Permissions-based Email Communications•

Automated & Configurable Email Marketing Based on Customer Purchase •

Behavior

Digital Editions•

Integrated Presentation of Customer Behavior, including Email Marketing •

Responses, Survey Responses, and Customer Demographics

Online Surveys•

Content Management•

Extensive Reporting Capabilities•

Integration Capabilities with E-commerce, Analytics and CRM•

Search Engine Marketing & Certified Search Engine Marketing Experts•

Award Winning Graphic Design•

Business Process Integration and Consulting•

Circulation Fulfillment•

Database Services, Administration, Processing, List Management•

Direct Services: Broadcast Fax, Direct Mail, Merge/Purge, •

Postal Presort Processing

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Publishing & Trade Shows

Key Markets The needs of our clients drives us to create

innovative solutions. In response, we have

created several unique solutions that focus

on key markets. These markets include:

Retail & Hospitality, Publishing & Trade

Show.

We are dedicated to achieving this mission

by becoming the most trusted and reliable

fulfillment partner through our Three Point

Focus:

Unsurpassed Service•

Easy-to-use Products and Services•

Cost Effective Pricing •

Retail & Hospitality Knowledge Marketing has proven expertise and powerful tools to successfully

service the Retail & Hospitality industries. Increase traffic to your web site

with our certified SEM services. Target your customers with information they

want to receive, when they want to receive it. Engage your customers through

Email Marketing-with specialized tools such as segmentation, dynamic

content, event triggers and conversion tracking. Utilize our dedicated Account

Management Team to grow your revenue.

Knowledge Marketing possesses the talent and capabilities to provide

exemplary service to the Publishing & Trade Show industries. We can be your

full service solution, providing Circulation Fulfillment, Email Marketing, Digital

Editions and Database Marketing. We provide publishers with a single source

solution that integrates all of the capabilities of a traditional fulfillment bureau

and Email Marketing into one platform. Streamline your marketing process,

share data between multiple marketing efforts and get to market quicker with

less cost.

Page 5: Business Overview - ecn5.com · manage ALL of your online touchpoints from a single platform. Results The increase in sales, customer satisfaction and readership combine to create

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Industry Trends Are you poised to spend your marketing efforts in the right place?

ROI for Email Marketing is $57.25 for every dollar spent. The ROI of all non-1. Email-related online marketing is $22.52 -- less than half of Email! (source: Direct marketing Association’s “Power of Direct” economic-impact study, October 2006)

85% of DMers Will Boost Online Spend in 2007 2. • 81% of those polled say they will increase spending on e-mail marketing, • 45% will allot more budget to the creation of optimized landing pages for search marketing campaigns.

35% of respondents said they integrate e-mail campaigns with all other 3. channels, and 26% combine it with at least one other channel. Only 18% run standalone e-mail marketing programs. (Source:2007 survey by Alterian.)

Page 6: Business Overview - ecn5.com · manage ALL of your online touchpoints from a single platform. Results The increase in sales, customer satisfaction and readership combine to create

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Perpetual Lifecycle MarketingTM

Acquire Convert Grow Retain Reactivate

Suspect/Prospect Customer Active Customer Best Customer Recaptured Customer

Win Back

CustomerSatisfaction

Cross sell

Up-Sell

Conversion

Activation

Acquisition

Welcome

Lead Nurture

Loyalty

Perpetual LifecycleMarketingTM

Helping ClientsEngage at Every Stage How will you capture new Email addresses?

How will you convert leads to customers?

How can you grow customer value?

How can you increase customer loyalty?

Acquire

Convert

Grow

Retain

Reactivate How will you win back lost customers?

Perpetual Lifecycle MarketingTM is the way we approach today’s online

marketing challenges. The relationships you forge with your customers do

not end after you make your sale. Rather, we will help you convert those

relationships into a self sufficient, revenue generating, cycle.

No matter what stage you are in, Knowledge Marketing can provide solid

solutions that will overcome your online marketing challenges.

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Experience &Expertise

CreativeServices

StrategyConsulting

AccountServices

MessageDevelopment

DeliverabilityOptimization

CampaignExecution

Reporting/Analysis

DatabaseManagement

ACCOUNT SERVICES

Dedicated Account Manager• Industry Best Practices• Fanatical Customer Support•

STRATEGY CONSULTING

Goal Definition• Audience Analysis• Message Strategy• Success Definition •

CREATIVE SERVICES

Professional Creative Services• Custom Template Design• Continual Focus On Achieving A • Strong Call-to-action

DATABASE MANAGEMENT

List Generation And Growth• Opt-in Form Generation• List Management• Segmentation Strategies• Powerful APIs•

MESSAGE DEVELOPMENT

Microsoft Word-like WYSIWYG Editor• Wireframe Message Templates• Auto Creation Of HTML And Text Formats• Previewing Features• Spam Scoring •

DELIVERABILITY OPTIMIZATION

Focused And Prioritized ISP • Relationships, Including WhitelistingSPF Framework• Dedicated Delivery Staff• Message Monitoring• AOL Feedback Loop•

CAMPAIGN EXECUTION

Flexible Scheduling• High Volume And Strong Performance • CapabilitiesImmediate Feedback•

REPORTING/ANALYSIS

Detailed Reports With Export Capabilities• Subscriber Behavior Tracking & Analysis• Trend And Powerful APIs •

Page 8: Business Overview - ecn5.com · manage ALL of your online touchpoints from a single platform. Results The increase in sales, customer satisfaction and readership combine to create

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Integrated Online Touchpoints

Our proprietary solution called Enterprise Communication Network (ECN) is your tool to succeed in the growing world of Internet Marketing. This powerful and integrated platform connects our clients’ brand with their buying audience and has been deployed by Knowledge Marketing to over 1000 users. ECN is a centralized database platform built on .NET infrastructure and was designed with an easy to use interface, scalable data architecture, and advanced features to support Lifecycle Marketing.

CustomerSurveys

MicroSites

PublishingServices

DigitalEditions

EmailMarketingSEM

FULLY INTEGRATED ► F

ULLY

INTE

GR

ATE

D ►

FU

LLY

INTE

GRATED ► FULLY INTEGRATED ► FULLY INTEGRATED ►

FULLY IN

TEGR

ATED ► FULLY INTEGRATED ►

Manage all your online customer Touchpointsfrom a single source.

View, Execute and Download Actionable Datafrom our fully integrated platform.

Page 9: Business Overview - ecn5.com · manage ALL of your online touchpoints from a single platform. Results The increase in sales, customer satisfaction and readership combine to create

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Client Case Study Austad’s Golf is one of the leading multichannel golf retailers, with over 10

stores, a successful catalog and an impressive web site. They wanted to

implement an email marketing program due to the impressive incremental

revenue they knew it would deliver. Their goals were twofold:

Grow email list with data collection and viral marketing1.

Increase online web traffic and purchases2.

Working closely with Austad’s Golf in order to truly understand their needs,

Knowledge Marketing implemented an email marketing program and search

engine optimization initiative.

Case StudyContent

Client Results The programs were a smashing success. Austad’s Golf experienced a 500% increase in sales during a month that historically incurred slow sales.

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Customers Mall of America•

Hancock Fabrics•

Hobby Town•

CSM Corporate•

Austad’s Golf•

Nebraska Book•

Vietnam Veteran’s Association•

Canon Communications•

InfoUSA•

Exmark (division of Toro)•

Strategic Partners Showcare•

Great Circle Promotions•

Unity Works•

U.S. Internet•

Beantree•

California Association of College Stores•

Avenet•

Four51•

Innfusion•

Affiliations

Page 11: Business Overview - ecn5.com · manage ALL of your online touchpoints from a single platform. Results The increase in sales, customer satisfaction and readership combine to create

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Testimonials

“Knowledge Marketing’s solutions are easier, more convenient and more effective than anything we’ve done before. Just as importantly their service is unparalleled. When I call, they answer and address my needs immediately.“

Rob Imerie, Mall of America•

“In one email campaign to a few thousand customers, we sold 95 available rooms at $100/night. That’s $9,500 in revenue at a cost of less than $100! ECN is easy to use, and even easier to get a great ROI.”

Lori VanOverbeke, Courtyard by Marriott at Mall of America•

“Knowledge Marketing helped to fully automate our Pickup Solicitation Program and reduced our marketing costs from $200 CPM to $31 CPM”

Dave Kloeber, President of DNK •[Solicitation management company of Vietnam Veterans of America-Minnesota]

We increased our sales by 500% in a month that had historically been our slowest month. Not only have we experienced an increase in orders, an increase in qualified traffic, and an increase in per order size, we finally have a level of security and confidence that Knowledge Marketing is managing our account and taking care of us. Their service and response is excellent.”

Kelley Barrett, Austad’s Golf•

“... it [ECN.communicator] is significantly better than the e.piphany system I struggled with for two years. “

Jeff Creamer, IS Manager of Timber Wolves & MN Lynx •

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Customers Choose Knowledge Marketing

Integrated TouchpointsSave time and increase profitability by using Knowledge Marketing’s solution to manage ALL of your online touchpoints from a single platform.

Results The increase in sales, customer satisfaction and readership combine to create a better bottom line and improved marketing ROI.

Client ServicesOur fanatical client service team exceeds your expectations and brings over 10 years of Internet Marketing experience to the table for you.

Contact us todaytofindouthowwecanhelpyoumaximizeyourmarketing efforts.

Client Services

2000 Progress Boulevard

Beatrice, NE 68310

Phone: 402.228.2100

Fax: 402.228.2110

Toll Free: 1-866-844-MARK

Headquarters

14505 21st Avenue, Suite 210

Plymouth, MN 55447

Phone: 763.746.2780

Fax: 763.746.2785

www.knowledgemarketing.com


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