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Business Plan 2019 – 2022

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Business Plan 2019 – 2022
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Page 1: Business Plan 2019 – 2022

Business Plan 2019 – 2022

Page 2: Business Plan 2019 – 2022

2

This Page intentionally left blank for double sided copying

Page 3: Business Plan 2019 – 2022

3

Contents Chair’s message ...................................................................................................................................... 5

Manner of Establishment and the relevant Minister ............................................................................. 6

Governance ............................................................................................................................................. 6

Our Vision ................................................................................................................................................ 7

Our Shared Values .................................................................................................................................. 8

Our Stakeholders and Communications ................................................................................................. 8

Nature and range of services provided ................................................................................................... 9

Performance Reporting - Non-financial ................................................................................................ 10

Summary of Regional Strategic Objectives and Priority Actions ...................................................... 10

Barwon South West Local Government Program ................................................................................. 20

Performance Reporting – Financial Budgeting ..................................................................................... 22

Abbreviations and Acronyms ................................................................................................................ 26

Legislation ............................................................................................................................................. 26

Page 4: Business Plan 2019 – 2022

4

Published by: Barwon South West Waste and Resource Recovery Group PO Box 82 Belmont VIC 3216 Please cite this document as: BSWWRRG (2019). Barwon South West Waste and Resource Recovery Group Business Plan 2019 – 2022 Disclaimer This publication may be of assistance to you, but the Barwon South West Waste and Resource Recovery Group does not guarantee that the publication is without flaw of any kind or is wholly appropriate for your particular purposes and therefore disclaims all liability for any error, loss or other consequences which may arise from you relying on information in this publication. Copyright statement © State of Victoria, Barwon South West Waste and Resource Recovery Group 2019. This publication is copyright. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968. For further information, please contact: Barwon South West Waste and Resource Recovery Group PO Box 82 Belmont 3216 Ph: (03) 5223 2622 or visit: www.reduce-recycle.com.au

Page 5: Business Plan 2019 – 2022

5

Chair’s message It is with pleasure that I present the Barwon South West Waste and Resource Recovery Group (Barwon South West WRRG) Business Plan 2019-2020 to 2021-2022.

Barwon South West WRRG has and will continue to work extensively to promote recognition of waste management as an ‘essential community service to our region’. Our role is to work closely with all stakeholders as a leader and innovator in waste minimisation and resource recovery to ensure recycling and waste management is part of the plan for our region. We have positively tackled regional issues that affect our residents ensuring the importance of collaboration between governments and their communities occurs.

A number of challenges for the sector continue to be presented, such as changes to international recycling markets, balancing the demands of population growth in the context of a changing waste market, and increased community recycling expectations. In such an environment, a collaborative, strategic approach to waste management provides the region with the best support to deliver cost-effective and sustainable services to residents and business.

The Barwon South West WRRG Board has established programs that are delivering results that span jurisdictions, sectors and advancing local communities. The success of our programs is due to the collaboration and partnership with our nine councils, portfolio agencies and many community and environmental groups.

Barwon South West WRRG, as outlined in this Business Plan is building on quality work to date through stimulating local recycling markets. This will ensure the region has the capacity to responsibly manage our own waste and create opportunities for new jobs, and positive outcomes for the environment. The Plan presents the framework to meet the regional strategic objectives and all staff will endeavour to work above and beyond to exceed expectations.

The Business Plan is provided as per our legislative requirements outlined Section 49SB(1) of the Environment Protection Act 1970 (the Act). It provides a direction and program utilising the existing funding, however additional funding to support more thorough enactment of the Barwon South West Waste and Resource Recovery Implementation Plan 2017-2026 (Regional Implementation Plan) would be beneficial to provide sustainable, accountable and affordable services for local communities in the Barwon South West.

We look forward to advancing our level of influence, facilitating a range of proactive programs and initiatives to drive behavioural change, and delivering great value and benefits across the Barwon South West region.

Cr. Jill Parker Chairperson

Page 6: Business Plan 2019 – 2022

6

Manner of Establishment and the relevant Minister The Barwon South West WRRG is a statutory authority established under the Act on 1 August 2014.

The responsible Minister for the period 1 July 2019 to 30 June 2020 is the Hon Lily D’Ambrosio MP, Minister for Energy, Environment and Climate Change.

Entity Establishment Business name Barwon South West Waste and Resource Recovery Group Business structure State Government Statutory Authority ABN 73 398 361 474 Business location (Head office)

PO Box 82 BELMONT VIC 3216 Level 1, 284 Bellerine Street SOUTH GEELONG VIC 3220

Date established 1 August 2014 GST Registration Date 1 August 2014 Domain name www.reduce-recycle.com.au

Governance The Barwon South West WRRG operates under legislative requirements outlined in the Act including objectives, functions and powers which are detailed in sections 49C, 49G, 49H and 49I respectively and Division 2AB of the Statewide Waste and Resource Recovery Infrastructure Planning Framework (SWRRIP).

The Barwon South West WRRG is governed by a board of eight directors who are appointed by the Minister for Energy, Environment and Climate Change. Four directors are general members and four are nominated by the Barwon South West Local Government Waste Forum (Forum). The Chairperson is appointed by the Minister and under legislation, must be a director nominated through the forum process to the Minister.

Governing Board

Cr. Jill Parker Chair Forum Nominated - Moyne Shire Council Cr. David Bell Deputy Chair Forum Nominated - Surf Coast Shire Council Ms. Mary Bignell Director General Member Ms. Tara Halliday Director General Member Cr. Bruce Harwood Director Forum Nominated - City of Greater Geelong Mr. Lindsay Merritt Director General Member Ms. Nicole Sexton Director General Member Cr. Neil Trotter Director Forum Nominated - Corangamite Shire Council

Staff

Role Name FTE Executive Officer Ashley Pittard 1.0 Manager Industry and Infrastructure Philippa Bakes 1.0 Manager Government Relations and Engagement

Belinda Bennett 1.0

Chief Financial Accounting Officer (CFAO) Christine Crowder Contractor Data and Research Officer Thomas Elford 0.8 Education Officer Linda Grant 0.8 Finance and Project Officer Gabrielle Hargrave 0.6 Market Development Officer Mark McCleary 0.6 Governance and Project Officer Vacant 0.6 Project Officer / Fieldwork Student Casual (subject to grants) As required

Page 7: Business Plan 2019 – 2022

7

Page 8: Business Plan 2019 – 2022

8

Our Vision The Barwon South West WRRG will lead and innovate in waste minimisation and resource recovery.

Our Shared Values Leadership: Be leaders through engagement and innovation.

Integrity: Act with trustworthiness, fairness and consistency.

Professionalism: Provide a rewarding work environment with opportunities to enrich staff.

Make a difference: Collaborate to achieve quality and sustainable outcomes and educate for positive behavioural change.

Openness: Work together and share knowledge in a spirit of honesty.

Respect: Value, learn from and respect the views of one another. The Barwon South West WRRG acknowledges the Public Administration Act 2004 which establishes seven core Victorian Public Sector Values to guide conduct and performance.

Our Stakeholders and Communications Our stakeholders, which include but not exclusive to the list below, represent the broad community of interest in sustainable use of resources and environmental protection:

Department of Environment, Land, Water and Planning (DELWP)

The waste and resource recovery industry sector

Sustainability Victoria (SV) Industry associations and networks

Environment Protection Authority (EPA) Businesses

Local Government Schools

State and Federal Government Departments and agencies, including Regional Development Victoria

Community and not-for-profit organisations and environmental groups

Other Waste and Resource Recovery Groups (WRRGs) The Public

Effective communication strategies are vital to the future role of the Barwon South West WRRG as it strives to satisfy all interests in the face of elevated expectations from stakeholders. There is a continuing emphasis on constructive partnerships to establish the Barwon South West WRRG as an effective voice for the future of solid waste management and resource recovery in the region. The Business Plan has been shaped with consideration of information gathered from stakeholders and has been developed as a suitable, measured, achievable and justifiable regional response. Key themes have been placed around behavioural change and education, regional recycling action, market opportunities, contingency planning and collaborative procurement.

Page 9: Business Plan 2019 – 2022

9

Nature and range of services provided What we do:

Develop and implement the 2017-2026 Barwon South West Waste and Resource Recovery Implementation Plan, which provides a 10-year vision for the region's waste and recycling needs www.bswwrrg.vic.gov.au/regional-implementation

Work in partnership with stakeholders on strategic planning for infrastructure development throughout the region to reduce waste and divert it from landfill

Collate and share data on the region's waste sources, processing, waste infrastructure and recovered resources

Work with local government to support a coordinated approach to the delivery of waste and resource recovery services and programs

Work with stakeholders to deliver programs that improve recycling and waste reduction behaviour

Provide expertise and advice on waste avoidance and resource recovery issues and policies

Connect producers and processors of waste Support collaborative procurement projects in the waste and resource recovery

sector Encourage innovation, investment and market growth in the circular economy Provide information on and assistance with grant opportunities

Page 10: Business Plan 2019 – 2022

10

Performance Reporting - Non-financial

Summary of Regional Strategic Objectives and Priority Actions

The Barwon South West WRRG is the nominated lead agency for delivering most of the Priority Actions outlined in the Regional Implementation Plan and has a role to play in all Priority Actions.

The Barwon South West WRRG will focus its specified projects for future years on achieving the twelve priority actions from the Regional Implementation Plan to ensure the current and future waste and resource recovery infrastructure and service needs for the region can be adequately met.

Each Priority Action is linked to one of the Barwon South West WRRG’s five regional strategic objectives, which are:

1. Achieve behavioural change that reduces waste generation and increases resource recovery.

2. Encourage innovative and cost-effective ways to increase resource recovery.

3. Identify and establish industry relationships to build market opportunities to maximise resource recovery.

4. Facilitate the aggregation of services through joint procurement to maximise resource recovery and cost effectiveness.

5. Plan for future waste and resource recovery infrastructure and service needs for the region.

The Barwon South West WRRG is also committed to deliver on actions outlined in the SWRRIP and the Recycling Industry Strategic Plan (RISP). Many of the identified initiatives, that are also considered within our Statement of Expectations, have a synergy with the breadth of plans across the region and state including:

• contingency planning to support effective operation, with a particular focus on ensuring continuity of recycling services to the greatest extent possible;

• facilitate, where appropriate, the collaborative procurement of recycling services to encourage innovation, aggregate waste volumes and improve economies of scale and cost efficiencies;

• undertake planning and projects to improve competition, productivity and certainty in the recycling sector.

Page 11: Business Plan 2019 – 2022

Reg

iona

l Str

ateg

ic O

bjec

tive

1:

Achi

eve

beha

viou

ral c

hang

e th

at re

duce

s w

aste

gen

erat

ion

and

incr

ease

s re

sour

ce re

cove

ry.

Prio

rity

Actio

n 1:

Fa

cilit

ate

beha

viou

ral c

hang

e to

redu

ce w

aste

gen

erat

ion,

impr

ove

sour

ce s

epar

atio

n an

d re

cove

ry ra

tes.

No.

D

eliv

erab

les

and

actio

ns1

Proj

ect L

ife

Stat

us a

nd li

nks

1A

Impl

emen

t pro

gram

s an

d ac

tiviti

es a

s ou

tline

d in

the

Reg

iona

l Edu

catio

n Pl

an:

a.

Can

Do

Com

mun

ities

pro

gram

To

impl

emen

t a p

rogr

am s

uppo

rting

loca

l com

mun

ity re

sour

ce re

cove

ry in

itiat

ives

, in

clud

ing

gran

ts

b.

Stat

e W

aste

Edu

catio

n C

onfe

renc

e As

hos

t par

tner

, to

cond

uct t

he 2

019

stat

e ed

ucat

ion

conf

eren

ce -

Rei

nven

ting

Was

te

Educ

atio

n: T

urni

ng c

halle

nges

into

opp

ortu

nitie

s c.

R

egio

nal L

itter

Pla

n To

dev

elop

a R

egio

nal L

itter

Pla

n to

iden

tify

key

actio

ns to

add

ress

loca

l litt

ers

issu

es

d.

Educ

atio

n ne

twor

k Es

tabl

ish,

faci

litat

e an

d br

ing

like-

min

ded

was

te a

nd re

sour

ce re

cove

ry e

duca

tion

prov

ider

s ac

ross

the

regi

on to

kno

wle

dge

shar

e e.

Fo

od O

rgan

ics

and

Gar

den

Org

anic

s (F

OG

O) C

ampa

ign

Dev

elop

and

del

iver

a re

gion

al b

ehav

iour

al c

hang

e ca

mpa

ign

that

targ

ets

hous

ehol

ds to

avo

id fo

od w

aste

and

redu

ce th

e am

ount

of k

erbs

i de

food

was

te a

nd

gard

en o

rgan

ics

sent

to la

ndfil

l f.

Rec

yclin

g C

ampa

ign

Dev

elop

and

del

iver

a re

gion

al b

ehav

iour

al c

hang

e ca

mpa

ign

that

targ

ets

hous

ehol

ds

to re

duce

con

tam

inat

es in

the

kerb

side

recy

clin

g bi

n an

d in

crea

se d

iver

sion

Annu

al P

rogr

am

(inau

gura

l yea

r)

15 –

16

Oct

ober

20

19

July

- Se

ptem

ber 2

019

Ong

oing

20

19 -

2020

20

19 -

2020

New

pro

gram

/ Lo

cal

Gov

ernm

ent (

LG)

Prog

ram

N

ew e

vent

; exi

stin

g co

ntra

ct /

prep

arat

ion

New

act

ivity

N

ew a

ctiv

ity

New

act

ivity

/ LG

Pr

ogra

m

New

act

ivity

/ LG

Pr

ogra

m /

RIS

P su

ppor

t

1 Del

iver

able

s rep

rese

nt K

ey P

erfo

rman

ce In

dica

tors

that

app

ly to

the

fort

hcom

ing

finan

cial y

ear,

are

revi

ewed

ann

ually

and

may

spre

ad o

ver a

thre

e-ye

ar p

erio

d.

Page 12: Business Plan 2019 – 2022

12

No.

D

eliv

erab

les

and

actio

ns1

Proj

ect L

ife

Stat

us a

nd li

nks

Faci

litat

e be

havi

oura

l cha

nge

to re

duce

was

te g

ener

atio

n, im

prov

e so

urce

sep

arat

ion

and

reco

very

rate

s th

roug

h pr

omot

ing

stat

e an

d re

gion

al re

cycl

ing

educ

atio

n ca

mpa

igns

1B

Reg

iona

l Edu

catio

n Pl

an m

onito

r and

eva

luat

ion

June

202

0 C

ontin

uing

/ In

tern

al

1C

E-w

aste

edu

catio

n an

d en

gage

men

t Fa

cilit

ate

e-w

aste

edu

catio

n an

d en

gage

men

t inc

ludi

ng im

plem

entin

g th

e E-

was

te

Impl

emen

tatio

n Su

ppor

t Gra

nt a

nd B

arw

on S

outh

Wes

t E-w

aste

Edu

catio

n C

ampa

ign

Ong

oing

N

ovem

ber 2

019

Con

tinui

ng /

Stat

e po

licy

1D

Dig

ital C

omm

unic

atio

ns p

acka

ge in

clud

ing:

a.

W

ebsi

te e

nhan

cem

ent a

nd im

plem

enta

tion

b.

Dev

elop

Soc

ial M

edia

Pol

icy

and

impl

emen

tatio

n c.

N

ewsl

ette

r dev

elop

men

t and

dis

trib

utio

n

Ong

oing

Ap

ril 2

020

Mar

ch 2

020

Con

tinui

ng /

Inte

rnal

N

ew p

olic

y / I

nter

nal

New

doc

umen

t /

Inte

rnal

1E

Prov

ide

com

mun

icat

ions

link

ages

and

mes

sagi

ng to

the

Loca

l Gov

ernm

ent W

aste

Fo

rum

, Adv

isor

y R

efer

ence

Gro

up, c

ounc

ils, i

ndus

try

and

com

mun

ity in

clud

ing

part

icip

atio

n in

wor

ksho

ps, d

iscu

ssio

n gr

oups

or c

onsu

ltativ

e pr

oces

ses

esta

blis

hed

by S

tate

Gov

ernm

ent

Ong

oing

C

ontin

uing

/ In

tern

al

and

supp

ortin

g St

ate

Page 13: Business Plan 2019 – 2022

13

Reg

iona

l Str

ateg

ic O

bjec

tive

2:

Enco

urag

e in

nova

tive

and

cost

-effe

ctiv

e w

ays

to in

crea

se re

sour

ce re

cove

ry.

Prio

rity

Actio

n 2:

Su

ppor

t the

dev

elop

men

t of i

nnov

ativ

e an

d vi

able

opp

ortu

nitie

s to

incr

ease

reco

very

of p

riorit

y an

d em

ergi

ng m

ater

ials

.

Prio

rity

Actio

n 3:

Fa

cilit

ate

viab

le s

yste

ms

to in

crea

se re

cove

ry ra

tes,

incl

udin

g th

ose

from

mix

ed lo

ads

of w

aste

and

bin

col

lect

ion

arra

ngem

ents

.

Prio

rity

Actio

n 4:

Fa

cilit

ate

viab

le s

olut

ions

to in

crea

se th

e re

cove

ry o

f mat

eria

ls c

urre

ntly

goi

ng to

land

fill i

nclu

ding

thos

e so

urce

d fro

m

mun

icip

al, a

gric

ultu

ral i

ndus

tries

and

com

mer

cial

bus

ines

ses.

No.

D

eliv

erab

les

and

actio

ns

Proj

ect L

ife

Stat

us a

nd

links

2A

Reg

iona

l Rec

yclin

g Ac

tion

Plan

Ac

tivel

y co

ntrib

ute

to th

e de

velo

pmen

t and

impl

emen

tatio

n of

a re

gion

al re

cycl

ing

actio

n pl

an to

sa

fegu

ard

serv

ices

and

miti

gate

risk

s as

soci

ated

with

mar

ket v

aria

bilit

y.

Dra

w fr

om s

take

hold

ers

to p

artic

ipat

e in

a n

umbe

r of w

orks

hops

to a

rrive

at a

n ac

tion

plan

gui

ding

th

e ca

pabi

lity

and

viab

ility

of re

cycl

ing

in th

e re

gion

June

202

0 N

ew a

ctiv

ity /

LG

prog

ram

2B

Org

anic

s: s

uppo

rt op

port

uniti

es to

incr

ease

reco

very

Su

ppor

t and

faci

litat

e th

e in

crea

se in

FO

GO

ser

vice

pro

visi

on; e

xten

d da

ta c

olle

ctio

n w

ork

into

im

plem

enta

tion

oppo

rtuni

ties

for c

omm

erci

al a

nd in

dust

rial (

C&I

) foo

d w

aste

; pro

mot

e th

e Lo

ve

Food

Hat

e W

aste

cam

paig

n an

d re

late

d in

itiat

ives

2019

- 20

20

Con

tinui

ng /

Inte

rnal

2C

Esta

blis

h an

d m

aint

ain

fram

ewor

ks th

at s

uppo

rt le

ader

ship

, ada

ptab

ility

and

flex

ibili

ty to

m

anag

e ch

angi

ng p

olic

y, m

arke

t con

ditio

ns a

nd re

sour

ce re

cove

ry in

itiat

ives

and

ch

alle

nges

Ong

oing

C

ontin

uing

/ In

tern

al

Page 14: Business Plan 2019 – 2022

14

Reg

iona

l Str

ateg

ic O

bjec

tive

3:

Iden

tify

and

esta

blis

h in

dust

ry re

latio

nshi

ps to

bui

ld m

arke

t opp

ortu

nitie

s to

max

imis

e re

sour

ce re

cove

ry.

Prio

rity

Actio

n 5:

Fa

cilit

ate

regi

onal

and

cro

ss-s

ecto

ral l

inka

ges

to im

prov

e m

arke

ts fo

r mat

eria

ls th

at c

ould

be

dive

rted

from

land

fill a

nd

used

by

anot

her i

ndus

try a

s a

reso

urce

.

No.

D

eliv

erab

les

and

actio

ns

Proj

ect L

ife

Stat

us a

nd li

nks

3A

Con

sulta

tive

wor

king

gro

ups

for r

elev

ant w

aste

and

reso

urce

reco

very

initi

ativ

es

Faci

litat

e to

pic

spec

ific

cons

ulta

tive

wor

king

gro

ups

and

foru

ms

to le

arn

and

man

age

rele

vant

was

te a

nd re

sour

ce re

cove

ry in

itiat

ives

Ong

oing

C

ontin

uing

/ In

tern

al

3B

Org

anic

s m

arke

t dev

elop

men

t In

vest

igat

e an

d su

ppor

t reg

iona

l and

loca

l org

anic

end

use

mar

ket o

ppor

tuni

ties

2019

- 20

20

Con

tinui

ng /

Inte

rnal

3C

Inno

vativ

e e-

was

te c

olle

ctio

n an

d re

proc

essi

ng o

ppor

tuni

ties

Inve

stig

ate,

sup

port

and

wor

k w

ith c

ounc

ils, i

ndus

try a

nd c

omm

unity

to d

eter

min

e e-

was

te c

olle

ctio

n im

prov

emen

ts a

nd re

proc

essi

ng o

ppor

tuni

ties

Ong

oing

C

ontin

uing

/ In

tern

al a

nd

supp

ortin

g St

ate

3D

Con

trib

ute

to in

itiat

ives

and

eve

nts

incl

udin

g:

a.

Reg

iona

l Inn

ovat

ion

for a

Circ

ular

Eco

nom

y (R

ICE)

H

ost a

n ev

ent t

o ra

ise

awar

enes

s on

the

prin

cipl

es a

nd k

ey b

enef

its o

f a

circ

ular

eco

nom

y, c

reat

e an

env

ironm

ent w

here

indu

stry

, res

earc

h, in

dust

ry

grou

ps a

nd g

over

nmen

t can

wor

k co

llabo

rativ

ely

to in

nova

te s

olut

ions

to d

rive

the

trans

ition

to a

circ

ular

eco

nom

y b.

th

e R

enew

able

Ene

rgy

road

map

c.

ot

her r

egio

nal p

artn

ersh

ips

and

initi

ativ

es

Augu

st 2

019

May

202

0 O

ngoi

ng

New

eve

nt; e

xist

ing

prep

arat

ion

/ Int

erna

l su

ppor

ting

mul

ti -ag

enci

es a

nd

Stat

e po

licy

Con

tinui

ng /

Inte

rnal

N

ew /

Inte

rnal

3E

Bus

ines

s En

gage

men

t Pla

n Fe

brua

ry

2020

then

on

goin

g

New

pla

n / I

nter

nal

Page 15: Business Plan 2019 – 2022

15

No.

D

eliv

erab

les

and

actio

ns

Proj

ect L

ife

Stat

us a

nd li

nks

To d

evel

op a

pla

n on

how

to e

ffect

ivel

y lia

ise,

eng

age

and

com

mun

icat

e w

ith b

usin

ess

and

indu

stry

on

was

te m

inim

isat

ion

and

reso

urce

reco

very

; the

n im

plem

ent

acco

rdin

gly

3F

Ret

hink

You

r Foo

tprin

t Pr

omot

e an

d se

rvic

e th

e R

ethi

nk Y

our F

ootp

rint i

nitia

tive

to b

usin

ess

to re

duce

was

te

and

impr

ove

thei

r rec

yclin

g

Ong

oing

C

ontin

uing

/ In

tern

al

Reg

iona

l Str

ateg

ic O

bjec

tive

4:

Faci

litat

e th

e ag

greg

atio

n of

ser

vice

s th

roug

h jo

int p

rocu

rem

ent t

o m

axim

ise

reso

urce

reco

very

and

cos

t effe

ctiv

enes

s.

Prio

rity

Actio

n 6:

Fa

cilit

ate

colla

bora

tive

proc

urem

ents

to im

prov

e ec

onom

ies

of s

cale

and

cos

t effi

cien

cies

.

Prio

rity

Actio

n 7:

Fa

cilit

ate

the

aggr

egat

ion

of m

ater

ial s

tream

s to

impr

ove

econ

omie

s of

sca

le a

nd c

ost e

ffici

enci

es.

No.

D

eliv

erab

les

and

actio

ns

Proj

ect L

ife

Stat

us a

nd li

nks

4A

Con

trib

ute

to in

itiat

ives

and

eve

nts

incl

udin

g th

e G

reen

Tria

ngle

bio

-hub

pro

ject

20

19/2

0 –

2020

/21

Con

tinui

ng /

Inte

rnal

4B

Col

labo

rativ

e pr

ocur

emen

t wor

king

gro

up

To e

ngag

e w

ith s

take

hold

ers,

prim

arily

cou

ncils

, to

faci

litat

e an

d un

ders

tand

all

elem

ents

of

colla

bora

tive

proc

urem

ent i

n th

e re

gion

and

det

erm

ine

rele

vant

opp

ortu

nitie

s as

a

cons

olid

ated

wor

king

gro

up

Ong

oing

C

ontin

uing

/ In

tern

al s

uppo

rting

R

ISP

4C

Col

labo

rativ

e pr

ocur

emen

t(s) -

Iden

tify,

pla

n fo

r and

impl

emen

t whe

re a

pplic

able

and

vi

able

W

ork

with

sta

keho

lder

s, p

rimar

ily c

ounc

ils, t

o fa

cilit

ate,

whe

re a

ppro

pria

te, t

he p

lann

ing

and

impl

emen

tatio

n of

col

labo

rativ

e pr

ocur

emen

t of r

ecyc

ling

serv

ices

to e

ncou

rage

inno

vatio

n,

aggr

egat

e w

aste

vol

umes

and

impr

ove

econ

omie

s of

sca

le a

nd c

ost e

ffici

enci

es

Ong

oing

C

ontin

uing

/ In

tern

al s

uppo

rting

R

ISP

Page 16: Business Plan 2019 – 2022

16

Reg

iona

l Str

ateg

ic O

bjec

tive

5:

Plan

for f

utur

e w

aste

and

reso

urce

reco

very

infra

stru

ctur

e an

d se

rvic

e ne

eds

for t

he re

gion

.

Prio

rity

Actio

n 8:

As

sess

the

futu

re s

trate

gic

role

of l

andf

ill an

d re

sour

ce re

cove

ry n

eeds

with

in th

e Ba

rwon

Sou

th W

est r

egio

n.

Prio

rity

Actio

n 9:

W

ork

with

pla

nnin

g au

thor

ities

to re

cogn

ise

and

prot

ect e

xist

ing

faci

litie

s an

d hu

bs fr

om e

ncro

achm

ent a

nd e

nsur

e th

at

was

te a

nd re

sour

ce re

cove

ry in

frast

ruct

ure

plan

ning

is a

ppro

pria

tely

inte

grat

ed w

ith la

nd u

se a

nd tr

ansp

ort p

lann

ing.

Prio

rity

Actio

n 10

: W

ork

with

cou

ncils

and

oth

er re

leva

nt a

utho

ritie

s to

redu

ce ri

sk a

nd to

ens

ure

cont

inge

ncy

plan

s ar

e in

pla

ce fo

r man

agin

g w

aste

.

Prio

rity

Actio

n 11

: W

ork

colla

bora

tivel

y w

ith a

ll st

akeh

olde

rs to

ens

ure

stat

e-w

ide

polic

y, p

lann

ing

and

fund

ing

prog

ram

s su

ppor

t the

regi

on’s

in

frast

ruct

ure

need

s.

Prio

rity

Actio

n 12

: W

ork

with

all

stak

ehol

ders

to e

stab

lish

an in

tegr

ated

and

effe

ctiv

e da

ta n

etw

ork.

No.

D

eliv

erab

les

and

actio

ns

Proj

ect L

ife

Stat

us a

nd li

nks

5A

Con

tinge

ncy

Plan

(reg

iona

l) U

pdat

e To

upd

ate

the

regi

onal

con

tinge

ncy

plan

to e

nsur

e th

e re

gion

’s w

aste

infra

stru

ctur

e ca

paci

ty,

colle

cted

mat

eria

ls a

nd s

ervi

ce d

eliv

ery

can

cont

inue

effe

ctiv

e op

erat

ions

with

a p

artic

ular

fo

cus

on e

nsur

ing

cont

inui

ty o

f rec

yclin

g se

rvic

es to

the

grea

test

ext

ent p

ossi

ble

and

min

imis

ing

cost

impl

icat

ions

in re

spon

ding

to e

mer

genc

ies

and

mar

ket v

aria

tions

that

requ

ire

was

te d

ispo

sal a

nd/o

r res

ourc

e re

cove

ry

Dec

embe

r 20

19

Con

tinui

ng /

Inte

rnal

su

ppor

ting

RIS

P

5B

Was

te a

nd R

esou

rce

Reco

very

Lan

d U

se P

lann

ing

Asse

ssm

ent f

or B

arw

on S

outh

Wes

t re

com

men

datio

ns

To p

rogr

ess

and

impr

ove

the

iden

tific

atio

n an

d pr

otec

tion

of w

aste

and

reso

urce

reco

very

fa

cilit

ies

in th

e pl

anni

ng s

chem

es a

cros

s th

e re

gion

. To

gui

de fu

ture

inte

ract

ions

and

en

gage

men

t with

cou

ncils

/sta

keho

lder

s in

volv

ed in

the

plan

ning

sys

tem

2019

/20 –

2020

/21

Con

tinui

ng /

Inte

rnal

im

plem

entin

g R

egio

nal P

lan

5C

Prov

ide

supp

ort t

o co

unci

ls w

ho d

evel

op a

Was

te M

inim

isat

ion

and

Res

ourc

e R

ecov

ery

Stra

tegy

20

19 -

2020

C

ontin

uing

/ In

tern

al

impl

emen

ting

Reg

iona

l Pla

n

Page 17: Business Plan 2019 – 2022

17

No.

D

eliv

erab

les

and

actio

ns

Proj

ect L

ife

Stat

us a

nd li

nks

5D

Bar

won

Sou

th W

est W

aste

and

Res

ourc

e R

ecov

ery

Impl

emen

tatio

n Pl

an 2

017 –

2026

m

onito

ring

and

eval

uatio

n D

eliv

er o

n ac

tions

in th

e R

egio

nal I

mpl

emen

tatio

n Pl

an, t

o en

sure

the

curre

nt a

nd fu

ture

was

te

and

reso

urce

reco

very

infra

stru

ctur

e an

d se

rvic

e ne

eds

for t

he re

gion

can

be

adeq

uate

ly m

et

incl

udin

g m

onito

ring,

revi

ewin

g an

d ev

alua

ting

plan

impl

emen

tatio

n

Ong

oing

C

ontin

uing

/ In

tern

al

impl

emen

ting

Reg

iona

l Pla

n

5E

Prep

are,

pro

mot

e an

d tra

nsiti

on to

the

new

Env

ironm

ent P

rote

ctio

n A

men

dmen

t Act

20

18

Supp

ort a

war

enes

s an

d un

ders

tand

ing

tow

ards

the

impl

emen

tatio

n of

the

new

Env

ironm

ent

Pro

tect

ion

Am

endm

ent A

ct 2

018,

Sub

ordi

nate

Leg

isla

tion

and

supp

ortin

g in

stru

men

ts,

com

plia

nce

and

guid

ance

thro

ugh

prep

arat

ion,

pro

mot

ion,

sup

port

and

faci

litat

ion.

Ong

oing

C

ontin

uing

/ Su

ppor

ting

Stat

e

5F

Fund

ing

awar

enes

s an

d op

port

uniti

es

Spec

ifica

lly p

rom

ote,

gui

de, s

uppo

rt an

d be

st p

ositi

on a

ny in

vest

men

t opp

ortu

nitie

s fo

r in

frast

ruct

ure,

impr

ove

serv

ice

deliv

ery,

pro

gram

s an

d re

sear

ch, a

nd d

evel

opm

ent w

ithin

our

re

gion

or t

hat d

irect

ly s

uppo

rt ou

r reg

ion

Ong

oing

C

ontin

uing

/ In

tern

al

supp

ortin

g St

ate

5G

New

and

cha

ngin

g po

licy

Proa

ctiv

ely

prom

ote,

adv

ise

and

supp

ort,

in th

e m

ost e

ffect

ivel

y an

d ef

ficie

nt m

anne

r, re

leva

nt

polic

ies

and

prog

ram

s re

latin

g to

an

inte

grat

ed s

tate

wid

e w

aste

and

reso

urce

reco

very

fra

mew

ork

Ong

oing

N

ew /

supp

ortin

g St

ate

5H

Clo

sed

land

fills

- w

ith ri

sk a

sses

smen

ts a

nd th

e de

velo

pmen

t of r

ehab

ilita

tion

man

agem

ent s

trat

egie

s

Exte

nd c

lose

d la

ndfil

l ass

essm

ent w

ork

and

prov

ide

supp

ort t

o du

ty h

olde

rs fo

r clo

sed

land

fills

w

ith ri

sk a

sses

smen

ts to

be

com

plet

ed a

nd th

e de

velo

pmen

t of m

anag

emen

t re

com

men

datio

ns fo

r fut

ure

reha

bilit

atio

n im

plem

enta

tion

(if a

pplic

able

) to

best

man

age

risk

at

thes

e si

tes

May

202

0 C

ontin

uing

/ In

tern

al

impl

emen

ting

Reg

iona

l Pla

n

Page 18: Business Plan 2019 – 2022

18

No.

D

eliv

erab

les

and

actio

ns

Proj

ect L

ife

Stat

us a

nd li

nks

5I

Con

tinuo

us D

ata

Shar

ing

prot

ocol

impl

emen

tatio

n:

a.

Ensu

re d

ata

inte

grat

ion

and

shar

ing

occu

rs a

t its

max

imum

pot

entia

l b.

D

ata

used

in a

ll re

leva

nt d

ecis

ion-

mak

ing

2019

- 20

20

Con

tinui

ng /

Inte

rnal

im

plem

entin

g R

egio

nal P

lan

5J

Loca

l Gov

ernm

ent W

aste

For

um p

artic

ipat

ion

stre

ngth

enin

g an

d ro

le

Con

tinue

to a

dvan

ce th

e ca

paci

ty a

nd a

dvoc

acy

pote

ntia

l of t

he F

orum

to m

eet i

ts fu

nctio

ns,

unde

rtake

impr

oved

pla

nnin

g ac

tiviti

es a

nd to

pro

gres

s m

atte

rs o

f im

porta

nce

to re

leva

nt

stak

ehol

ders

Ong

oing

C

ontin

uing

/ In

tern

al

Alig

nmen

t with

Vic

toria

n G

over

nmen

t pol

icy

Sust

aina

bilit

y Vi

ctor

ia (S

V) is

resp

onsi

ble

for p

lann

ing

for V

icto

ria’s

was

te a

nd re

sour

ce re

cove

ry s

yste

m a

t a s

tate

wid

e le

vel.

Cen

tral t

o Vi

ctor

ia’s

inte

grat

ed a

ppro

ach

is th

e 30

-yea

r roa

dmap

– th

e SW

RR

IP. B

arw

on S

outh

Wes

t WR

RG

wor

ked

clos

ely

with

SV

to d

evel

op o

ur

Reg

iona

l Im

plem

enta

tion

Plan

, whi

ch o

utlin

es h

ow th

e lo

ng-te

rm d

irect

ions

and

goa

ls o

f the

SW

RR

IP w

ill be

ach

ieve

d in

our

regi

on.

Initi

ativ

es

incl

udin

g pr

ocur

emen

t sup

port,

the

Vict

oria

n W

aste

Edu

catio

n St

rate

gy a

nd th

e Vi

ctor

ian

Org

anic

s R

esou

rce

Rec

over

y St

rate

gy a

re a

lso

cons

ider

ed in

our

bus

ines

s an

d st

rate

gic

plan

ning

.

The

conc

ept o

f a c

ircul

ar e

cono

my

unde

rpin

s ou

r Reg

iona

l Im

plem

enta

tion

Plan

and

rela

ted

busi

ness

and

stra

tegi

c pl

anni

ng. O

ur p

lann

ing

seek

s to

ens

ure

that

Vic

toria

’s w

aste

and

reso

urce

reco

very

sys

tem

, par

ticul

arly

its

infra

stru

ctur

e, n

ot o

nly

man

ages

incr

easi

ng a

mou

nt o

f mat

eria

ls, b

ut

max

imis

es c

ircul

ar fl

ows

whi

lst m

inim

isin

g im

pact

s on

the

com

mun

ity a

nd th

e en

viro

nmen

t. W

e w

ill w

ork

clos

ely

with

our

col

leag

ues

at th

e D

epar

tmen

t of E

nviro

nmen

t, La

nd, W

ater

and

Pla

nnin

g as

they

dev

elop

the

Circ

ular

Eco

nom

y Po

licy

and

Actio

n Pl

an.

Barw

on S

outh

Wes

t WR

RG

is a

lso

com

mitt

ed to

a re

silie

nt a

nd e

ffect

ive

recy

clin

g in

dust

ry a

nd w

ill co

ntin

ue to

wor

k in

par

tner

ship

with

cou

ncils

, in

dust

ry a

nd th

e co

mm

unity

to h

elp

impl

emen

t the

RIS

P ac

tions

to re

alis

e th

e R

ISP

goal

s to

:

1.

Stab

ilise

the

recy

clin

g se

ctor

2.

Incr

ease

the

qual

ity o

f rec

ycle

d m

ater

ials

3.

Impr

ove

the

prod

uctiv

ity o

f the

recy

clin

g se

ctor

, and

4.

Dev

elop

mar

kets

for r

ecyc

led

mat

eria

ls.

Page 19: Business Plan 2019 – 2022

19

Org

anis

atio

nal O

pera

tiona

l Act

iviti

es

The

Barw

on S

outh

Wes

t WR

RG

reco

gnis

es th

e ne

ed fo

r con

tinuo

us im

prov

emen

t of t

he o

rgan

isat

ion.

The

orga

nisa

tion’

s op

erat

iona

l act

iviti

es w

ill co

ntrib

ute

to o

rgan

isat

iona

l hea

lth a

nd e

ffect

iven

ess

and

fulfi

l cer

tain

sta

tuto

ry o

blig

atio

ns.

The

Barw

on S

outh

Wes

t WR

RG

will

cont

inue

to fo

ster

sta

keho

lder

eng

agem

ent a

nd d

evel

op a

nd g

row

its

bran

ding

and

com

mun

icat

ions

to

enha

nce

its p

rofil

e.

Org

anis

atio

nal O

bjec

tive:

Mai

ntai

n an

d im

prov

e th

e ef

fect

ive

func

tioni

ng o

f the

org

anis

atio

n.

Id

entif

y op

portu

nitie

s fo

r mor

e ef

fect

ive,

inte

rdep

ende

nt ro

les

of th

e Bo

ard

and

the

Foru

m

Im

prov

e th

e Ba

rwon

Sou

th W

est W

RR

G’s

pro

file

with

sta

keho

lder

s an

d co

ntin

uous

sta

keho

lder

rela

tions

hip

impr

ovem

ent

Id

entif

y an

d fa

cilit

ate

prof

essi

onal

dev

elop

men

t opp

ortu

nitie

s, in

form

atio

n an

d ed

ucat

ion

on e

mer

ging

tren

ds, t

echn

olog

ies

and

proj

ect

man

agem

ent

Im

plem

ent F

inan

cial

Man

agem

ent a

nd S

tatu

tory

Com

plia

nce

requ

irem

ents

Inve

stig

ate

pote

ntia

l rev

enue

opp

ortu

nitie

s

No.

D

eliv

erab

les

and

actio

ns

Proj

ect L

ife

Stat

us a

nd li

nks

6A

Bus

ines

s C

ontin

uity

Pla

n

Janu

ary

2020

N

ew p

lan

/ Int

erna

l

6B

Annu

al R

epor

t Au

gust

201

9 An

nual

/ St

ate

requ

irem

ent

6C

Loca

l Gov

ernm

ent P

rogr

am re

view

(ann

ual)

Mar

ch 2

020

Con

tinui

ng /

LG P

rogr

am

6D

Loca

l Gov

ernm

ent P

rogr

am p

roje

ct m

anag

emen

t O

ngoi

ng

Con

tinui

ng /

LG P

rogr

am

6E

Stak

ehol

der E

ngag

emen

t Stra

tegy

and

impl

emen

tatio

n N

ovem

ber 2

019

then

ong

oing

C

ontin

uing

/ In

tern

al

6F

Stra

tegi

c C

omm

unic

atio

ns P

lan

and

impl

emen

tatio

n Fe

brua

ry 2

020

then

ong

oing

N

ew p

lan

/ Int

erna

l

6G

Peop

le a

nd C

ultu

re: O

rgan

isat

iona

l Dev

elop

men

t Pro

gram

O

ngoi

ng

Con

tinui

ng /

Inte

rnal

Page 20: Business Plan 2019 – 2022

20

The

orga

nisa

tion’

s op

erat

iona

l act

iviti

es w

ill co

ntin

ue to

inve

st in

peo

ple,

fost

er re

latio

nshi

ps, a

ctio

n ou

r val

ues

and

build

cap

acity

to d

eliv

er o

n al

l ob

ject

ives

to le

ad a

nd in

nova

te in

was

te m

inim

isat

ion

and

reso

urce

reco

very

. Th

e im

age

abov

e is

an

exam

ple

of e

nhan

ced

stak

ehol

der

enga

gem

ent a

nd s

trate

gic

com

mun

icat

ions

to h

ost f

orum

s, w

orks

hops

and

eve

nts,

suc

h as

the

Car

ing

for o

ur B

ays

Con

fere

nce

- May

201

9, a

nd

partn

er w

ith a

genc

ies

deliv

er o

n ou

r com

mitm

ents

and

asp

iratio

ns.

Imag

e:

Barw

on S

outh

Wes

t W

aste

and

Res

ourc

e Re

cove

ry G

roup

staf

f with

AB

C TV

War

on

Was

te’s

Crai

g Re

ucas

sel

Page 21: Business Plan 2019 – 2022

21

Barw

on S

outh

Wes

t Loc

al G

over

nmen

t Pro

gram

Th

e Ba

rwon

Sou

th W

est L

ocal

Gov

ernm

ent W

aste

For

um h

as id

entif

ied

proj

ects

that

add

ress

the

spec

ific

need

s of

loca

l gov

ernm

ent a

nd a

re

best

del

iver

ed fr

om a

regi

onal

pla

tform

. Th

ese

proj

ects

hav

e be

en id

entif

ied

from

wor

ksho

ps o

f the

For

um a

nd th

e Fo

rum

’s A

dvis

ory

Ref

eren

ce

Gro

up (A

RG

) and

con

solid

ated

into

pro

ject

s. T

he p

roje

cts

gene

rally

hav

e a

stro

ng s

trate

gic

them

e an

d, th

eref

ore,

will

assi

st in

the

deve

lopm

ent

and

impl

emen

tatio

n of

the

Reg

iona

l Im

plem

enta

tion

Plan

. Th

ese

proj

ects

form

the

Barw

on S

outh

Wes

t Loc

al G

over

nmen

t Pro

gram

.

The

mem

ber C

ounc

ils c

omm

it to

fund

this

pro

gram

to th

e ex

tent

of a

ppro

xim

atel

y $1

14,0

00 p

er a

nnum

(inc

ludi

ng a

ny s

ubse

quen

t car

ryov

er

amou

nts)

app

rove

d by

the

Foru

m, i

nclu

ding

a m

embe

r Cou

ncil’s

con

tribu

tion

appo

rtion

men

t for

mul

a Ac

tual

fund

ing

will

be s

ubje

ct to

incl

usio

n in

al

l mem

ber C

ounc

il’s a

nnua

l bud

gets

. Pr

ojec

ts w

ill be

del

iver

ed v

ia a

loca

l gov

ernm

ent p

rogr

am p

roto

col.

NO

TE:

The

Loca

l Gov

ernm

ent P

rogr

am w

as e

ndor

sed

by th

e Fo

rum

on

16 M

ay 2

019

and

is o

utlin

ed in

the

follo

win

g su

mm

ary

tabl

e.

Clo

sed

Land

fill R

isk

Asse

ssm

ent

Ther

e ar

e ov

er 1

00 c

ounc

il-op

erat

ed c

lose

d la

ndfil

ls id

entif

ied

acro

ss th

e re

gion

. Thi

s pr

ojec

t will

unde

rtake

risk

as

sess

men

ts o

f cou

ncil

oper

ated

clo

sed

land

fills

and

pro

vide

reco

mm

enda

tions

for m

anag

ing

the

risks

at t

hese

si

tes.

The

pro

ject

is a

con

tinua

tion

of th

e 20

18-2

019

clos

ed la

ndfil

l ris

k as

sess

men

t pro

ject

, with

add

ition

al s

ites

to

be a

sses

sed.

Org

anic

s Ed

ucat

ion

Cam

paig

n

This

pro

ject

will

deve

lop

and

deliv

er a

regi

onal

beh

avio

ural

cha

nge

cam

paig

n th

at ta

rget

s ho

useh

olds

to a

void

fo

od w

aste

and

redu

ce th

e am

ount

of k

erbs

ide

food

was

te a

nd g

arde

n or

gani

cs s

ent t

o la

ndfil

l. Th

e pr

ojec

t will

supp

ort a

ll co

unci

ls re

gard

ing

of w

heth

er th

ey p

rovi

de a

ker

bsid

e Fo

od O

rgan

ics

and

Gar

den

Org

anic

s (F

OG

O),

Gar

den

Org

anic

s (G

O) o

r no

orga

nics

ser

vice

.

Rec

yclin

g Ed

ucat

ion

Cam

paig

n

This

pro

ject

will

deve

lop

and

deliv

er a

regi

onal

beh

avio

ural

cha

nge

cam

paig

n th

at ta

rget

s ho

useh

olds

to re

duce

co

ntam

inat

es in

the

kerb

side

recy

clin

g bi

n an

d in

crea

se th

e di

vers

ion

of k

erbs

ide

recy

clab

les

from

land

fill.

Reg

iona

l Rec

yclin

g Ac

tion

Plan

Barw

on S

outh

Wes

t WR

RG

will

wor

k w

ith c

ounc

ils a

nd o

ther

sta

keho

lder

s to

dev

elop

a re

gion

al a

ctio

n pl

an in

re

spon

se to

the

recy

clin

g in

dust

ry c

risis

. Thi

s pr

ojec

t will

invo

lve

impl

emen

tatio

n of

prio

rity

actio

ns id

entif

ied

in th

e ac

tion

plan

that

are

rele

vant

to c

ounc

ils. F

or e

xam

ple,

one

of t

he p

oten

tial a

ctio

ns m

ay b

e to

tria

l alte

rnat

ive

sour

ce s

epar

atio

n so

lutio

ns s

uch

as a

four

th k

erbs

ide

bin

for g

lass

or p

aper

and

car

dboa

rd.

Proj

ect M

anag

emen

t Pr

ojec

t man

agem

ent c

osts

incl

ude

wor

ksho

p, m

eetin

g, a

dver

tisin

g, tr

avel

and

acc

omm

odat

ion

expe

nses

as

soci

ated

with

pro

ject

s. It

may

incl

ude

the

enga

gem

ent o

f ext

erna

l pro

ject

man

agem

ent r

esou

rces

if re

quire

d.

Proj

ect m

anag

emen

t doe

s no

t cov

er w

ages

of B

arw

on S

outh

Wes

t WR

RG

sta

ff.

Page 22: Business Plan 2019 – 2022

Perf

orm

ance

Rep

ortin

g –

Fina

ncia

l Bud

getin

g (t

hree

-yea

r bud

get p

roje

ctio

n)

Page 23: Business Plan 2019 – 2022

23

Note

s: P

rope

rty,

pla

nt

and

equi

pmen

t has

in

crea

sed

from

the

budg

eted

$44

,533

to

$97,

687

due

to in

crea

sing

the

num

ber o

f lea

sed

vehi

cles f

rom

two

to fo

ur.

Page 24: Business Plan 2019 – 2022

24

Page 25: Business Plan 2019 – 2022

25

Page 26: Business Plan 2019 – 2022

26

Abbreviations and Acronyms Abbreviation / Acronym Definition ARG Advisory Reference Group

ATO Australian Taxation Office

Bldg Building

C&I Commercial and Industrial

DELWP Department of Environment, Land, Water and Planning

EPA Environment Protection Authority

FOGO Food Organics and Garden Organics

GO Garden Organics

LG Local Government

LG Waste Forum / Forum Local Government Waste Forum

Regional Implementation Plan

Barwon South West Waste and Resource Recovery Implementation Plan 2017-2026

RISP Recycling Industry Strategic Plan

SV Sustainability Victoria

WRRG Waste and Resource Recovery Group

Legislation Section 49SB(1) of the Act states that the WRRGs must prepare a business plan:

1. Each WRRG must submit to the Minister for approval, on or before the date required by the Minister, a draft business plan: a) that sets out

i. its objectives and priorities for the next three financial years; ii. financial projections for that period; iii. its budget for the next financial year; iv. what it intends to do over the next financial year; and v. any other matters that the Minister requires in writing

b) that is consistent: i. with its Regional Waste and Resource Recovery Implementation Plan; and ii. any relevant waste management or materials efficiency policy approved and published by the Government of Victoria on behalf of the Government of Victoria.

2. After a WRRG amends its draft business plan in any way required by the Minister, it must submit a final business plan to the Minister for approval on or before the date required by the Minister.

3. A WRRG must not depart significantly from its budget without first obtaining the approval of the Minister.

4. A WRRG must have regard to its current business plan in carrying out its functions. 5. A WRRG must ensure that a copy of its current business plan is:

a) available for inspection by members of the public at its principal place of business whenever that place is open to the public; and b) published on the Internet.

Page 27: Business Plan 2019 – 2022

27

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Page 28: Business Plan 2019 – 2022

28


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