Business Process Concepts
Enterprise Processes
Inputs
Activities
Activities
Activities
Outputs
Typical Operational or Project Perspective For ICT teams, outputs translate to:
1. Info Systems2. Online Services3. ICT support services4. Application Packages5. etc
HmmmWhat’s the
business value?
VALUE
Resources Resources
Key Highlights & Practice Perspectivesof Lecture 7 Concepts
Business Process Modelling
Do a search on “program logic”
Discuss what this means and how it would change the Business Process Paradigm?
Enterprise Processes
Inputs
Activities
Activities
Activities
Outputs
VALUE
Resources Resources
Program Logic Perspective
Enterprise Processes
Inputs
Activities
Activities
Activities
Outputs
Short-term Outcomes
Mid-term Outcomes
Long-term Outcomes
EnvironmentImpact
Economic Impact
Social Impact
Objectives
Realises
Often the Missing Parts in ICT Projects
These Outcomes DefineHow do the ICT outputs translate to business objectives’ achievements?
Value is positive impact
Customer
Satisfaction
Measures
Quality Measures
Needs /Wants
Fulfilment
Measures
Competitive Prices
Program Logic Perspective
Enterprise Processes
Inputs
Activities
Activities
Activities
Outputs
Short-term Outcomes
Mid-term Outcomes
Long-term Outcomes
EnvironmentImpact
Economic Impact
Social Impact
Objectives
Strategic Portfolios, Programs & Projects
Realises
Transform
Measured by Objectives Aligned KPI Measures
Cross / Horizontal / Common / ShareableProcesses
Porter’s Theory Influence in BP Engineering
Enterprise Processes
Inputs
Activities
Activities
Activities
Outputs
Verti
cal /
Spe
cial
ised
Proc
esse
s
Verti
cal /
Spe
cial
ised
Proc
esse
s
Eg Porter’s Secondary Value Activities
Eg Porter’s PrimaryValue Activities
VALUE
BP Metrics & Measures
Metrics MeasuresMeasurement
Attribute’s quantity units
Measurement Attribute
Volume
m3
oz
litres
Quality
downtime
Delivery time
No of Errors
BP Metrics & Measures
Metrics MeasuresActivity Rate No of Work Steps Completed / Day
Output rate Average units completed per hr or week
Consistency Defect rate
Productivity Output/Input Ratio
Cycle Time Elapsed start to finish time
Down Time Total hours operation shut-down
Security No of process non compliance within a time period***
BP Modelling Techniques
The Common Techniques
• USE Diagrams• Data flow diagrams• Activity diagrams• Event Process Diagrams
Different Symbols & Modelling Rules
BP Modelling Perspectives
Logical Model
Physical Model
CurrentAs is
Models
FutureTo be
Models
Business Process Models
Business Process Reengineering
Logical Model
Physical Model
CurrentAs is
Models
FutureTo be
Models
Identify Weaknesses &
Strengths
CloseWeaknesses &
Sustain Strengths
Current Practice Analysis
Future/Improved Practice
ID Strategic Req Inc Strategic Req
BP Modelling Uses
Logical Model
Physical Model
CurrentAs is
Models
FutureTo be
Models
Quality ManagementOperating & Management Improvements
Service Design & Delivery
Strategic ManagementCore Competencies (strategic services) Dev
Strategy Implementation
