Business Process Management Meets Enterprise 2.0

Sandy Kemsley

Kemsley Design Ltd.

www.column2.com

Agenda

Defining BPM and social software BPM and Enterprise 2.0

Collaborative process modelingRuntime process collaborationOnline BPM communitiesSoftware as a service

Impacts and future directions

What Is BPM?

A management discipline for improving cross-functional business processes.

The methods and technology tools used to manage and optimize business processes.

Model

Automate

Monitor

Optimize

What’s In A BPMS?

Process modeler Repository Execution engine System integration (web services) Work-in-progress management Monitoring and analysis Simulation and optimization

What Is Web 2.0?

Consumer-facing social software

Software as a service

User-created content

Lightweight development models for mashups

Image copyright The Economist, 2010

Web 2.0 Examples

Gmail: rich interface,constantly upgraded

Wikipedia: content frommany authors

Google Maps: open APIadds to other apps

What Is Enterprise 2.0?

Enterprise-facing social software Business purpose, not purely social:

Social interaction to strengthen weak ties

Social production to collaboratively produce content

SaaS or on-premise

Enterprise 2.0 Examples

Beehive, IBM’s internal social network Intellipedia, US intelligence

community’s wiki

Collaboration, Social Networking and BPM

Drivers For BPM And Enterprise 2.0

Changing user expectations Trends towards greater collaboration Lack of agility in many current BPMS

implementations

Collaborative Process Modeling Multiple people participate in process

discovery, modeling and documentation

Captures “tribal knowledge” Internal and external participants Technical and non-technical

participants

Collaborative Process Modeling: Examples Lombardi Blueprint SAP NetWeaver BPM with Google

Wave

Runtime Process Collaboration: Dynamic BPM

User can “step outside” structured process + create ad hoc collaboration

Audit trail and artifacts captured within BPMS audit log

Eliminates uncontrolled(unaudited) email processes

Runtime process collaboration examples

HandySoft Fujitsu

Online BPM Communities

External communities of practice Provide idea exchange, tools Augment or replace internal BPM center of

excellence May be vendor specific/sponsored

Internal center of excellence Discussion forums Collaboration linked to process models Collaboration linked to process instances

Online BPM Communities: Examples External communities of practice

IBM BlueWorks Appian Forum Software AG ARISalign (AlignSpace)

Internal center of excellence Appian Global 360 Fujitsu

BPM Software As A Service

Reduce capital costs Full capabilities of on-premise version Design and run from anywhere Key targets:

Business process outsourcersSmall and medium businessBusiness-to-business processes

BPM Software As A Service: Examples

Appian Anywhere Fujitsu InterstageBPM Cordys Process Factory ...more emerging

Impacts Of Enterprise 2.0 And BPM

The Analysts Agree...

Social/Cultural Impacts

Participatory culture for collaborative modeling Business must commit resources IT must allow business to participate

Comfort level for collaborative execution Users must feel comfortable deviating from

predefined structured process Management must allow sufficient autonomy

Technological Impacts

Standardized RSS/Atom feeds for repurposing data and user-created dashboards

IM/SMS/microblogging for process alerts

Rich user interfaces (AJAX) eliminate desktop installation

User-created mashups

Economic Impacts

RIA and lightweight development models lower development costsFast graphical developmentEnd-user composition

Software as a service BPMS lowers capital costs

Runtime collaboration lowers cost and latency of process modeling

Barriers To Adoption

Perceived loss of management control over processes

Lack of understanding/trust in lightweight development models/tools

Risk of data loss or security breach with SaaS BPMS

The (Enterprise 2.0) Future Is Already Here BPMS vendors incorporating Enterprise 2.0

functionality RIA configurable user interfaces Lightweight integration RSS/event feeds Design collaboration Runtime collaboration SaaS

These are facilitating change in BPM

What To Expect In The Future User tagging of process instances Dynamic subprocess definition Integrated IM and other synchronous

communication Goal-oriented shift of process

responsibility from management to knowledge workers

Questions?

Sandy Kemsley

Kemsley Design Ltd.

www.column2.com

sandy@column2.com