Business Process

Re-engineering

RE-ENGINEERING?

O ~Obliterate what you have now and start from scratch.

O ~Transform every aspect of your organization.

What’s bpr?

O The fundamental rethinking and redesign of business processes to dramatically improve customer service, cut operational costs, and become world-class competitors .

O tossing aside existing process and starting over.

***Business process re-engineering is also known as business process redesign, business transformation, or business process change management.

PHASES OF PBR

1. Begin organizational change.2. Building the reengineering

organization3. Identifying BPR opportunities.4. Understanding the existing

process.5. Reengineering the process.6. Blueprint the new business

system.7. Perform the transformation.

WHY RE-ENGINEER?

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WHY RE-ENGINEER?O Customers

O Demanding ( do it now, make no mistakes, know everything)

O SophisticationO Changing Needs

O CompetitionO LocalO Global

O ChangeO TechnologyO Customer Preferences

BPR: Why?O Integrate people, technology, &

organizational culture O To Respond to rapidly changing

technical & business environment and customer’s needs to achieve Big performance gains.

ADVANTAGE OF PBRO Performance improvementO Increase in profitsO Increase in productivityO Better business practicesO Enormous cost reductionO Speed up business processesO Improvement in employee satisfactionO Improvement in qualityO Improvement in customer serviceO Profitability

DISADVANTAGE OF PBR

O Lack of management support for the initiative and thus poor acceptance in organization.

O Exaggerated expectations regarding the benefits of BPR

O Underestimation of resistance to change within organization.

O Implementation of generic best practices that do not fit specific company needs.

O Over-trust in technology solutions.

The C’s related toOrganization Re-engineering

ProjectsO The 3C’s of

organization Re-engineering:

- Customers- Competitions- Change

O The 4C’s of effective teams:

- Commitment- Cooperation- Communication- Contribution

KEY STEPS

Select The Process & Appoint Process Team

Understand The Current Process

Develop & Communicate Vision Of Improved Process

Identify Action Plan

Execute Plan