2. Table of Content Title 1. Summary 2. Objectives 3. Target Market 4. Competition Analysis 5. Product and Packaging 6. Pricing 7. Promotion 8. Sponsor 9. Distribution 10. Green Measurement 11. Human Resource Planning 3. 1. Executive Summary This is a business charity drive project carried out by a group of students from Foundation in Natural and Built Environment in Taylors University Lakeside Campus. The aim of this project is to raise funds for the selected organization of the group. The group members consist of Cheah Teck Wei, Jason Yap Kar Juen, Chua Jiu Xin, Chua Jia Cheng and Chew Ung Heng. The funds raised by the group will be donated to PAWS Animal Welfare Society which is located in Jalan Lapangan Terbang Subang. The target of our group is to raise RM2000 where RM1000 from sponsorship and the rest from selling products and service. The report consists of the strategies and plans we used to achieve our target such as choosing suitable products, setting our target markets and pricing, promotions, human resource plannings and so on. 4. 2. Objectives 2.1 Donation to charity organization The main objective of the charity drive is to raise fund for a selected charity organization of the group. For our group, we are donating to PAWS (Paws Animal Welfare Society) Malaysia which is founded in 1987 located in Jalan Lapangan Terbang Subang (Subang Airport Road). Their purpose is to look after stray dogs and cats and to re-home them if possible. Donation towards the organization is mainly to help in sponsoring a vet program for the animals in the society and to ensure them having necessary veterinary attention, contributing fund to rebuild PAWS thus providing better shelter for the animals inside and lastly contributing seed money to them for merchandising to obtain more money in return for their daily operations.2.2 Quantifiable Objectives. The target donation amount in this charity drive event is RM2000 where RM1000 can be obtained from the sponsors and the rest from selling our products. 5. 3. Target Market The main target market we set is mainly the students in the campus as most of the time we will be around the campus selling our products. Our products ice cream potong are not available in campus thus making it unique and also attractive due to the popularity of the brand. Besides, all of our products are made in small component, easy to carry around and cooling thus it is convenience for students to take away. The sub-target groups are the staffs, lecturers and visitors in the campus as they are the minor group in the campus and more financial independent compared to the students. Besides, the students in basketball court and car park are also one of our targets. We believed that a cooling and refreshing food and beverage is best for them walking under the hot sun or after an intense sport activity. 6. 4. COMPETITION ANALYSIS MAIN COMPETITOR 1 COMPETITORS NAME: TAYLORS UNIVERSITY 7 ELEVEN PRODUCT SELLING: Cold and Hot drinks (Coffee, Beer, Self-serve soda fountain, soft drinks and etc) Food ( Nasi Lemak, Fried Noodles, Fried rice and etc ) Variety flavor of breads (donuts, fritters, pastries, chocolate chip cookies and etc) Daily goods ( toothbrush, soap and etc) Variety brand of Snacks Cold snacks Medicine MagazineSTRENGTH 7-Eleven is known as one of the convenience store chain where students can grab snacks, drinks and other daily products for 24 hours. In Taylors University, 7-Eleven has been positioned as a trendy spot where students usually spend time, surf Internet and meet friends for their free times. The space condition of 7- Eleven that equipped by the air conditional and comfortable seats made them better choice for the Taylors students. The choices of products that can be made by the Taylors students are more variety and they can easily afford the products they need in 7Eleven. VULNERABILITIES In 7-Eleven, the pricing they made for their products are more expensive that students may felt not worth on it what they had afforded for the products which are higher than the normal price. The location of 7-Eleven that situated at the Taylors University commercial block that far away from the lecture theater cause student unwilling to spend much times to walk there just for buying a drink. REASON OF CUSTOMERS BUYING FROM THEM They have variety of choices of products that can be made by their customers They can be found most of the areas in Malaysia They served their customers politely and nicely Convenience for their customers to afford the stuff they needed 7. MAIN COMPETITOR 2 COMPETITIORS NAME: MR.BEAN (SUE YIS GROUP) PRODUCTS SELLING: Earing Soya Bean Grapes CakesSTRENGTH For Sue Yis group, the position they had chosen for their booth were located near the Taylors University bus stop. Due to the good location, they were selling the Soya Bean for the students who felt thirsty before went to their classroom so it seems to be so convenience for them to buy a drink while they passing their booth. The grapes and cakes can also be the dessert for the students after having their meal in the restaurant. The grapes they sold were totally fresh and juicy so students may often came to their booth to buy grapes before enter the class.VULNERABILITIES The pricing they made for their selling items were among RM 3-5 which considered as higher than normal price. For the Soya Bean, they sold RM3 per each and most of the students will struggle while making decision to afford it although they were making this for the purpose of charity. Besides, they lack in doing their promotion for their selling items that students may not pay much attentions for what they were selling for their booth.REASON OF CUSTOMERS BUYING FROM THEM The attitude while they serving make their customers feel very satisfied on it The selling items they sold were affordable The condition of products they selling are new and fresh 8. 5. Product and Packaging In this session of report will talk about a full discussion of our product and services.5.1 Products Product A Longan Pudding Longan Pudding is a kind of dessert made of soya milk, agak powder, sugar and longan which is kept in a plastic cup in pudding form added with a juicy longan on top of it. The whole process of the pudding making is carried out by the group. The decision of selling this product is because of the ease of making it and easy to carry around for customer as it is kept in a plastic cup which will not cause leaking. A plastic spoon will also be provided to every customer to enjoy their food. Also, the pudding is kept in a container with ice to keep the puddings in low temperature to allow customers to enjoy the pudding in cold during the hot weather. Last but not least, soya has the benefit of skin whitening which is very important and liked by the females. Product B Ice Cream Potong 9. Ice Cream Potong is a famous ice cream brand among people which is in a rectangular shape due to its cheap pricing and many flavors offered. The flavors offered are Red Bean, Chocolate, Yam, Durian, Corn, Black Sesame and Cendol. However, during the Charity Drive event we only sells three flavors which are most liked among people which is Red Bean, Jagung and Durian. The main reason we are selling this particular brand of ice cream is because of the popularity it had made before. Besides, the climate in Malaysia is hot and wet. Hence, during the hot days we think that people will more likely buy an ice cream to keep them cool. Product C Ribena Sprite (First Blood) Ribena Sprite is a mixture of soft drink, Sprite and Ribena added with fair amount of ice cubes which is unexpectedly addicting when drinking especially during hot weathers. The drink is mixed by our group members. The drink is also looked attractive to customers as before the ribena was stirred it will sink on the bottom of the plastic cup. The drink contains a fair amount of ice cubes thus it is cooling while people drink it especially in hot weathers.5.2 Packaging Product A Longan Pudding The pudding is kept in a plastic cup with cover provided with a plastic spoon for each customer for the ease of consuming and bringing around without leaking. We believed that people will buy it as they can have it when and wherever they want. Product B Ice Cream Potong The ice cream potongs are packaged in a thin plastic pack which is very easy to tear off the package. Besides that, people can open only the head of pack and hold the package while eating the ice cream without dirtying their hands by the melting ice cream. This also created ease and convenience for the buyer. Product C Ribena Sprite (First Blood) The Ribena Sprite was specially mixed by our group members that the ribena will not mix with the sprite thus sinking in the bottom of the cup. This made the drink looks more interesting and attractive. More than that, we also given the drink a special name called First Blood to catch attention of people when they heard that. Finally, the drinks are made fresh and on spot only after the previous made drinks are sold to ensure fresh drinks and also not letting the ice melts if theyre no customers around. 10. 6. Pricing We had three products being sold throughout the whole charity drive and we have decided to maintain the selling price. The three products are Soya Longan Pudding, Ice Cream Potong and Ribena sprite. For the Soya Longan Pudding, we have decided to make the selling price for RM 3 with a cost price of 70 sens, the profit we make from Soya Longan Pudding is RM 2.30. We have made the selling price for Ice Cream Potong at a price of RM 2 as the cost price is 0 because it is fully sponsored by L.T.K Trading. Not only that, we have also set the selling price of Ribena Sprite for RM 3 with a very low cost price, we earn about almost 2.5 times the cost price. The Soya Longan Pudding is very famous as we always see regular customers coming back to buy again, therefore we set such a high price because it is totally worth it. The Ice Cream Potong is quite famous too but we needed to sell hard, a selling price of RM 2 should be reasonable. Moreover, the Ribena Sprite is famous as well because people love the cooling drink especially in such a hot weather, therefore we could set up the selling price high. We create promotions when we are having difficulty selling them off. For example the selling price for one Ice Cream Potong is RM 2 but it only costs RM 5 for three Ice Cream Potong, this strategy will help especially when customers in a pair would eventually buy the third one. 11. 7. Promotion Weve been promoting our stall on Facebook and invite people to like the page before the charity drive begins so that people would be aware of our stall and the products. As we are donating to the PAWS Animal Welfare Society, we came out with this message of Save The Animals , this would work well for the pet lovers and they would be willing to donate to the society. We always have a big price tag along with us when we sell our products together with samples to show customers. The most important thing while selling to the customer is the way we talk, we had to be friendly and ask nicely to the customers. Sometimes if they dont feel like buying our products we would ask them whether they want to donate some money to the PAWS. Not only that, as our products couldnt last long because they are to be refrigerated and cant be kept for too many days, we always decrease the price to sell it off at the last day. This is to prevent from total loss of our products. Moreover, we have decided to promote our stall on the Facebook page because promoting online is much easier and considerate as people nowadays are always online. Weve also drawn a poster of ice creams and a poor looking dog. The purpose of drawing the poor looking dog is to attract customers attention so that they will even take a glance at our stall. A glance would also be the possibility of a successful trade. 12. 8. Sponsors The goal was to acquire RM1000 out of RM2000 in our target in this project through sponsorship from other parties. To achieve that, our group had approached both individuals and corporate entities such as small businesses or large businesses. This is the target groups we aimed to acquire sponsorships: 1. Students, staffs and lecturers in Taylors University Lakeside Campus. Reason: The aim is to obtain cash donation from the students, staff and lecturers in our university as they will more likely to donate as they know that this is a project of their colleagues. We believed that small amount from each of them makes a big deal towards our RM1000 target. Also, all donations made are out of voluntary. Approaching Way: Face-to-face approach. Results: RM127.15 for donation in cash. 2. Friends and relatives of group members. Reason: We know them personally and easier to approach. Approaching Way: Face-to-face approach, telephone calls. Results: Rm100 for donation in cash. 3. Shops in Taylors University Lakeside Campus. (Famous Amos, Zhias Kitchen, Face to Face noodle, Snowy etc.) Reason: Easy to reach due as the shops are in campus. Approaching Way: Face-to-face approach, walk in approach, contacting particular individuals in the business. Results: No sponsorships were made. 4. Lee C.K. Food Production Reason: They are the supplier of our product, Ice Cream Potong. Approaching Way: Sponsorship letter, walk-in face to face approach, telephone calls. Results: Sponsored 300pcs of Ice Cream Potong for free. (products) 13. 9. Distribution (a) Since our product need to be keep cold and fresh so that the taste will not change so our group had discuss through how to get the products and how to delivered it to the consumer. In the first place we order the goods and made some of it. The ice cream potong is delivered directly to Taylor's lakeside campus by the sponsor itself with a small and convenient fridge. While the home made pudding is keep in a icebox and sent to campus by our own car. While the Ribenna Sprite is made fresh in campus so it is more easy for us. Some of the products like pudding and ice cream we sell it all around campus area which include Block C, Block D, Block E, Architecture Studios, In front library, Student life Center, In front Grand hall, Car park zone and also the drop off roundabout. (b) These products must be delivered fast because it must be cooling and freezing when serving to taste good. The time for us to serve the products to our customer is not more than 1minutes in fact it maybe just about 50 seconds cause all we have to do to serve is just hand in the products take the money and return the balance and the consumer are free to have it directly. To improve the speed of serving, we comes out with different job during selling the products for an example: one of us take the customer's order, one of us take the money and return the balance, while the others may provide spoons or straws to the customer. This effectively cut down the time of serving which from 1minutes to 30seconds. (c) There are more customer for us before the event start because there are less competitors plus our products are not enough for a meal and it is not suitable for some girls and sick customers, therefore there is around 25% of chance that people would willing to buy the products and 25% of chance that people would make a donation, while the 50% will just reject our request. We have a total of 50 customers and 50 donors. (d) Since our products are food products and they were all cold product so it is important to be keep cold all the time so we did not provide online or calling service because it is not so convenient and easy for us to deliver the products, but we does gives a special service that if some customer are in a hurry we allowed them to put the products in the fridge until they came to redeem it. This service allowed some customer that are in rush become more convenient. 14. 10. GREEN MEASURE A) The products that we had chosen as following: Longan Pudding: We totally made it by our own so it considers as an environmentally product so it didnt gives any effects to our environment. Ribenna Sprite: The ingredients that we bought in making the drink were Ribenna and Sprite that made by their own specific factories. So it considers as un-environmentally product so we reuse and recycle the empty bottles to reduce its hazardous effects. Ice-Cream Potong: Ice-cream Potong was the main products that we sold for the charity drive that sponsored by the SinWah factory. As it made by machines that release smokes to the environment so it considers as un-environmentally product. We had recycle the icecream stick for the environmentally purpose.B) Packaging: Longan Pudding: The packaging of the Longan Pudding was made by the plastic which can be reused and recycled. Ribenna Sprite: The packaging of the Ribenna Sprite was the cup that made by the plastic which can be reused and recycled. Ice-Cream Potong: The packaging of the Ice-cream Potong was made by the plastic which can be reused or recycled.C) Carbon footprint Use small refrigerator instead of larger refrigerator to save more electricity Reuse the plastic cups and spoonsD) Products waste We had collected mostly of the products waste after finished by the customers in a big plastic bag. The products waste that we had collected included plastic cups, Ice-cream sticks, straws and plastic spoons. After that, we threw the entire products waste into the recycle bin in Taylors University to be recycled. E) Reduce the consumption of resources 15. Turn off the electricity while we are not using it Use old newspaper instead of A4 paper for cleaning purpose Keep our booth clean to avoid using lots of water to clean up our booth oftenly.11. Human Resource Planning Roles and job responsibility was carefully distributed to every member according to their forte. Cheah Teck Wei (Leader) Project Manager Has experience in leading a team. Jason Yap Kar Juen Accountant The only member in group which had learnt accounting during secondary school and had the experience in doing basic accounting works in dads company. Chew Ung Heng Marketing/ Advertising executives Well-talented in design, drawing and colouring. Hand drawn and coloured task were mainly handled by him. Sean Chua Jiu Xin Marketing/Advertising executives (IT) Experienced in computing works. Marketing and advertising works were mainly done by him such as creating a page, managing the page in term providing correct information to the viewers and advertising through social media such as Facebook and Twitter. Chua Jia Cheng Sales Executive Had a wide range of social web and able to socialize and communicate with others effectively thus transferring the information to customers. 16. 10.Result ICE CREAM POTONG S. Price Units RevDay 1 $2 53 $106Day 2 $2 89 $178RIBENA SPRITE Day 1 Day 2 S. Price N/A $3 Units N/A 26 Rev N/A $78Day 3 $2 82 $164Day 4 $2 76 $152Day 3 $3 43 $129Day 4 $3 31 $93Soya Longan Pudding Day 1 Day 2 Day 3 S. Price $ 3 $3 $3 Units 78 102 96 Rev 234 306 288Day 4 $3 84 252Revenue Sales Less: Cost of Goods Sold Gross Profit Add : Donation Revenue Adjusted Gross Profit$1980 $ 302 $ 1678 $ 227.15 $1905.15Less: Operating Expenses Receipt Book Expenses Injection Expenses Total Operating Expenses$28 $250 $278Net Profit$1627.15 17. 11. Appendix Official Receipt from PAWS for donation 18. EXAMPLE OF RECEIPT 19. TYPHOID INJECTION IMMUNISATION CARDThe link of our Facebook Page: https://www.facebook.com/pages/Incredible-Charity-Event-ICE/563712937058301?fref=ts The link of our youtube video: Reflection This project is very tiring yet it is still very fun and challenging. Through this project we learned how to make profit and we feel great that we can do charity do help the animals.
