Business Training Directory · 2018. 11. 28. · Using TetraMap® 17 The FiSH! Philosophy 8 Bluff,...

Representing BusinessNZ in Otago Southland

OTAGO SOUTHLAND

Business Training Directory

Make the most of our extensive learning and development programmes to help your business succeed!

Training Partners

OSEA has proven experience supporting the learning needs of hundreds of Otago and Southland businesses with comprehensive training programmes, professional development and business coaching.

We offer a full calendar of public training programmes and workshops throughout Otago and Southland.

Training programmes are designed to provide businesses, managers, leaders, individuals and teams with the skills to achieve their business and life goals, develop personal skills and improve performance, productivity and effectiveness.

But if you can’t come to us, we can come to you – either to deliver one of our public training programmes in-house or a customised solution tailored to your business needs.

We manage and deliver training programmes on behalf of The Institute of Management New Zealand (IMNZ) and Export New Zealand. In conjunction with Enterprise Dunedin and the Otago Chamber of Commerce, we are the Regional Business Partner in Otago and Central Otago for Business Mentors New Zealand.

This enables our team to move between brands to deliver the most applicable training solution to each individual member.

Our members have access to all our business training programmes and workshops at special member rates. The wider business community can also attend, at the non-member rate.

OSEA is registered to accept New Zealand Trade and Enterprise (NZTE) Business Capability Vouchers. Small-medium sized businesses may qualify for a NZTE voucher to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers.

We look forward to partnering with you, your team and your organisation

Tracey ScurrProfessional Development Manager

Learning and Development for Business Success We would like to take this opportunity to present the Otago Southland Employers’ Association (OSEA) training directory which lists our extensive range of high-impact, expert-facilitated professional development training programmes, courses, workshops, and qualifications.

DUNEDIN OFFICE 16 McBride Street, South Dunedin PO Box 473, Dunedin 9054

INVERCARGILL OFFICE 64 Arena Avenue PO Box 1159, Invercargill 9840

TF 0508 656 757 E [email protected] W osea.org.nz

Catlins, Southland

mailto:training%40osea.org.nz?subject=Traininghttp://www.osea.org.nz/

Our vision is to be your highly valued training partner.

OSEA has proven experience in supporting you, your team and your organisation through continuing professional development and business coaching.

We offer an extensive learning and development business training curriculum that is designed to develop skills and improve business performance, productivity and effectiveness; providing superior quality, value and exceptional service.

We believe in an inspiring, engaging and challenging, but safe learning environment. In addition to our own specialist employment and health and safety teams, we offer you the opportunity to learn from some of New Zealand’s most experienced facilitators who are carefully selected for their expertise and knowledge, innovative ideas and practical tips, and ability to bring the learning alive.

Public Calendar

We offer a full calendar of public training programmes and workshops.

The advantages of attending public programmes are that participants learn from our experienced facilitators as well as other course participants.

Participants may complete different courses at different levels, depending on their own level of experience.

To view our online training calendar visit osea.org.nz

Forums and Events We offer you the chance to make connections with other businesses in your local area, listen to some of New Zealand’s best speakers, and keep abreast of the latest information, case law and trends.

Forums, briefings and events include

• Employment Law Briefing

• Health and Safety Briefing

• Health and Safety Forum

• Member Events with a range of speakers including government representatives, business people and industry experts.

Our Services

What our members say....

"I have been a satisfied member of the OSEA utilising their services and training opportunities. They are always very helpful and deliver prompt responses when I have asked for information or advice. The course facilitators are always very easy to listen to, deliver well-presented course content and they make the course enjoyable and social as well as providing a relaxed and comfortable learning environment. They also provide in-house training that is fit to suit the organisation"

In-House Training

If you can't come to us, we can come to you.

All of our public training programmes can be delivered in-house exclusively for your team.

In-house training offers you the flexibility, impact, confidentially and expertise when, where and the way you need it, and maximises your time and budget.

We can also design a customised in-company training programme to address your organisations specific challenges and learning objectives.

Business Mentors

Growing a successful business comes with its share of challenges. If you’re a person with a great idea for a new venture or a small business looking to grow, OSEA can match you with a mentor to support and guide you to success.

OSEA is the Otago and Central Otago agent for Business Mentors New Zealand, a charitable trust founded to provide confidential one-on-one mentoring services to small businesses (less than 25 staff). Its mentors are all highly experienced and successful individuals with a range of business experience. If you need help to grow your business or solve a specific challenge a Business Mentor may well assist you.

Business Coaching

OSEA offers business coaching to support business owners and their senior managers to be accountable for achieving business growth results and build their organisations capabilities.

Our team of Employment Lawyers and Health and Safety Consultants offer coaching either over the phone or face-to-face.

Our business coaching service is flexible depending on your needs.

To learn more, visit pages 20 and 26 of this training directory or contact us to discuss your requirements.

St Clair Beach, Dunedin4 5

http://www.osea.org.nz/trainingcalendar.php

Growing Business in the SouthWhy Join?

OSEA is a member-based organisation that provides a range of support services spanning vital business areas and a voice for business in the south at a national level.

We have been supporting sustainable business growth across the southern region for 128 years.

Today our team of professionals offer quality advice and tailored packages to members in areas such as employment law, health and safety, human resources and business training and professional development.

To learn more about membership benefits visit osea.org.nz or phone 0508 656 757.

Queenstown, Central Otago

OSEA is registered to accept New Zealand Trade and Enterprise (NZTE) Business Capability Vouchers.

The NZTE Capability Voucher co-funding helps enterprises to access business training and coaching services, by providing them with up to a 50% subsidy towards the service cost (capped at $5,000 per annum to 30 June).

NZTE Business Capability Vouchers are available through the Regional Business Partner (RBP) Network. Regional Business Partners will assess local enterprises to determine what their needs are, and assist them with a plan to help them develop, grow and innovate.

What can vouchers be used for?

Vouchers can be used in the following subject areas

• Business Planning

• Business Systems

• Business Sustainability

• Capital Raising

• Export

• Finance

• Governance

• Lean Manufacturing/ Business Operations

• Managing Resources, and

• Marketing.

Do I qualify for funding?

To access co-funding enterprises must meet the following criteria

• Have undergone an assessment with a Regional Partner

• Have fewer than 50 full time equivalent employees

• Are registered for GST in New Zealand

• Are operating in a commercial environment; and

• Are a privately owned businesses, or are a Maori Trust or incorporation under the Te Ture Whenua Maori Act 1993 or similar organisation managing Maori assets under multiple ownership.

For further information about NZTE Vouchers visit regionalbusinesspartners.co.nz.

NZTE Business Capability Vouchers

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Administration

10 Art of Minute Taking

11 Essential Skills for Administration Professionals

11 Governance Skills for Administration Professionals � 11 Professional Front Office and Admin Skills

Business Development

12 Audit Training

13 Design Thinking �13 Effective Business Writing

13 Export Essentials Workshops

14 Planning, Problem Solving and Decision Making �14 Project Management Fundamentals

14 Governance 101

15 Governance Responsibilities for Health and Safety

16 Accounting for Non-Accountants Fundamentals

16 Accounting for Non-Accountants, Part Two �16 Finance for Non-Financial Managers

17 Write Effective Reports �17 Communication Skills to Maximise Team Performance

Using TetraMap®

17 The FiSH! Philosophy

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Bluff, Southland

Marketing including Web and Digital Technology

37 Media and Public Relations

38 Marketing, the Fundamentals

38 Marketing in a Digital World �38 The A-Z of Social Media �39 Facebook �39 Websites - What You Need to Know for a Better Performing

Site �

Personal Development

40 Assertiveness Skills

41 Courageous Conversations

41 Developing Resilience

41 Managing Pressure �42 Interpersonal Communication Skills

42 Negotiating with Integrity

42 Public Speaking Skills

43 Think On Your Feet® �43 Time Management for Increased Productivity

43 Time and Self Management

Training and Education

44 Needs Analysis and Programme Design

45 Presentation Skills �45 Train the Trainer

45 Workplace Assessment

Health and Safety

26 Business Coaching

27 Health and Safety Representative Training | Stage 1

27 Building on Health and Safety Representative Training | Stage 2

27 Advanced Training for Health and Safety Representatives | Stage 3

28 Certificate in Occupational Health and Safety (Level 4)

28 Accident Investigation

28 Contractor Safety Management

29 Hazard and Risk Management

29 Health and Safety For Managers

29 Health and Wellbeing in the Workplace

30 Implementing a Health and Safety System

30 Maintaining a Workplace Culture of Safety and Health

30 Mock Safety Court �

Management and Leadership

31 Essential Leadership Skills �32 Manage and Lead Successfully

32 Four Quadrant Leadership®

32 Four Quadrant Leadership Refresher

33 Leadership for Women

33 Change Management

33 Operations Management

34 Strategic Management

34 ACCELERATE Programme �35 ELEVATE Programme �35 - Elevate: Leading Self � 35 - Elevate: Leading Others �36 - Elevate: Leading Business and Performance � 36 Certificate in Business (First Line Management), Level 4

Customer Service and Sales

18 Customer Service Skills �19 Developing Client Relationships � 19 Essential Selling Skills

19 Maximise Your Sales Results Using TetraMap of Behaviour

Employment Law and Human Resource

20 Business Coaching

21 Employment Law 101

21 Essential Human Resources

21 Advanced Human Resources � 22 Performance Management and Disciplinary Issues �22 Managing Bullying and Harassment in the Workplace

22 Managing Sick Leave and Medical Incapacity

23 Parental Leave

23 Payroll, Holidays Act, and Leave Entitlements

23 Managing Restructuring and Redundancies

24 Reducing Drug and Alcohol Risk in the Workplace �24 Managing Mental Illness in the Workplace

24 Workplace Wellness �25 Employment Agreements

25 Employee Warnings

25 Mediation �25 Privacy

25 Trial and Probation Periods

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How to RegisterPHONE Call 0508 656 757

ONLINE

Go to OSEA online calendar at osea.org.nz and click on the training programme that you wish to attend . Then click BOOK and complete the registration form.

EMAIL

Simply email your details (full name, company, phone number) with the course name and date to [email protected] and we will register you.

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Art of Minute TakingA practical programme providing knowledge and understanding of the modern meeting procedures minute/note taking techniques.

Designed for

Those who either regularly or occasionally are required to accurately record the minutes of a meeting but have never received any formal training in the procedure.

Learning outcomes

• Identify methods to record minutes

• Match the minute taking style appropriately to meeting requirements

• Understand meeting procedure

• Accurately record minutes at meetings

Learning content

• Recognise the importance of the meeting taking role

• Identify the requirements of effective meetings

• Identify methods to record minutes

• Identify different types of minute templates and minute styles and when to use them

• Effective use of an action points list

• Write effective minutes

- Tips for effective minute writing

- Determining what needs to be recorded

- Three step approach to recording discussion

- Meeting procedure - recording motions and amendments

• Recognise the minute style for in-committee minutes

• Effective record keeping

• Recognise the legal issues relating to minute taking

• Effective agenda formulation

• Recognise techniques for recording virtual meetings

Facilitator Robyn Bennett from Blenheim

Duration One day

Where to next

● Governance Skills for Administration Professionals

AdministrationDevelop skills and strategies necessary to be a successful administrator

10

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Essential Skills for Administration ProfessionalsA dynamic programme where participants will gain knowledge and an understanding of the diverse role of the administrator, and develop skills and strategies necessary to be a successful office administrator.

Designed for

Executive assistants and administrators involved in professional administrative roles, from any industry.

Learning content

• Essential administration skills

- Identify what skills and attributes make a good administrator

• Communication skills and working together as a team

- Learn how to better communicate with all behavioural styles

- Identify the different roles people undertake and what that means for successful team work

• Juggling multiple responsibilities effectively

- Solve time management issues relevant to your situation

- Gain control of your time by communicating your needs to others

- Identify programs and apps that can help you in your job

- Plan a simple event project using time saving processes and ensuring actions and plans are communicated effectively to the team

• Business writing

- Recognise the principles of good business writing - current trends

- Structure your writing appropriately

• Problem solving and decision making

- Explore a number of different models which you can use to assist in problem solving and decision making


Duration One day

Where to next

● Customer Service Skills

Governance Skills for Administration Professionals This programme will provide an overview of what good governance looks like and discuss how the board secretary (administration professional) can assist the board, CEO and management team to achieve this.

Designed for

Board secretary, executive assistant and/or administration professionals.

Learning content

• Principles of good governance including Directors legal duties and obligations

• Introduction to the roles and responsibilities of the board, Chairperson, Directors and the CEO

• Board practices including code of conduct, meetings, agendas, and board papers

• Role and responsibilities of the board secretary including conflicts of interest, confidentiality, and minutes of meeting

Facilitator Diana Hudson - OSEA

Duration Three hours

Where to next

● Art of Minute Taking

● Write Effective Reports

Professional Front Office and Administration SkillsThis programme will provide receptionists and front office staff with practical skills and knowledge to ensure that they provide a professional and outstanding service to both internal and external clients.

Designed for

Receptionists, administration assistants and those people working in front of office positions.

Learning content

• The role, functions and attributes of the professional receptionist

• The importance of first impressions

• Professional telephone techniques

• Delivering excellence in customer service

• Communication skills

• Time management

Learning outcomes

• Understand the role and function of the front office/reception staff

• Recognise what is required to deliver excellent customer service

• Communicate better with both your external and internal customers


Duration One day

Where to next

● Art of Minute Taking

● Time Management for Increased Productivity

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http://www.osea.org.nz/seminardetails.php?seminarID=622http://www.osea.org.nz/seminardetails.php?seminarID=170http://www.osea.org.nz/seminardetails.php?seminarID=626http://www.osea.org.nz/seminardetails.php?seminarID=170http://www.osea.org.nz/seminardetails.php?seminarID=431https://www.osea.org.nz/training/administration/art-of-minute-taking/https://www.osea.org.nz/training/administration/essential-skills-for-administration-professionals/https://www.osea.org.nz/training/administration/governance-skills-for-administration-professionals-new/https://www.osea.org.nz/training/administration/professional-front-office-and-administration-skills/

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Audit TrainingThis knowledge based programme will enable participants to conduct a quality audit.

Participants will learn to identify situations within an organisation that are non-compliant with the quality system standards, and identify processes, which require control/further control as well as any opportunities for improvement.

Designed for

People who have responsibility for conducting internal or external audits.

Learning content

• Background to quality management

• Setting the scope of the audit

• The purpose of audits

• Developing audit checklists

• Auditor ‘techniques’

• Sampling

• Planning audits

• The audit process

• Documenting non–performance and making recommendations for improvement

Facilitator Rod Baxter from Central Otago

Duration One day

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Business DevelopmentOur practical workshops give you a thorough understanding of the various components of good business management, including the latest techniques, governance, finance and developing a positive culture

Southland

Export Essentials Workshops Offered by NZTE New Zealand Trade and Enterprise

Starting a business is hard enough, but successfully growing your business can be overwhelming. The Export Essentials workshops will make your journey smoother by giving you the tools and action plan you need to reach your exporting goals.

What you will learn

Common pain points addressed during the workshops include

• Developing market selection methods so you can select, validate and then focus on the markets that present the biggest opportunity for your business

• Finding a channel partner that shares your values and truly understands your business and the audience you want to reach, and understand how to best pitch your business to them

• Creating a unique value proposition for your business that tells a powerful story that deeply connects with your customers and channel partners

• Using value chain analysis to find the best pathway and channel options for a new market

• Planning your market entry to set yourself up for success from day one

Is it for me?

If you’re not yet exporting, but are serious about getting it right from the start, these workshops will help you prepare and build a strong pathway for international growth.

If you’re already exporting, these workshops will help you get better results with current partners and customers, get ready for new international markets, and help ensure you’re on the best path for future growth.

The Export Essentials workshops address these pain points to save you time, money, stress and ultimately, lead you on the path to growth success.

Duration Two days, plus 90 minute individual session

Design Thinking Offered in partnership with IMNZ Institute of Management, New Zealand

Gain skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems.

This course introduces design thinking concepts to organisational leaders. It uses a selection of design tools and methods so that participants can experience the typical elements in a design life cycle. Often referred to a human-centred design, we start with identifying and clarifying the question we want to answer and then learn what people do to create new insights, before developing and testing ideas which lead to new innovations.

Design thinking is not just for products and services. The principles can be applied to improve user acceptance in internal change initiatives which require engagement as well as the creation and adoption of new innovations for customers.

Who for

Anyone who is interested in thinking outside the box to solve problems and drive better outcomes.

Learning outcomes

• Understand the Design Thinking innovation process and how it can be applied in an organisational context

• Explore and experiment with a range of design tools and methods on different hands-on design challenges

• Take away a toolkit to apply design thinking back in the workplace

Employer benefits

Employees will be able to implement changes required to move the business forward around the three key phases in design thinking

• Inspiration – frame up the right question and then observe what people do in order to develop insights into their needs and build user acceptance

• Ideation – look for design opportunities based on insights from the inspiration phase and iteratively prototype possible solutions

• Implementation – create experiments to test out possible solutions and turn your ideas into action

Facilitator Yvonne Treen from Auckland

Duration One day

Effective Business WritingOffered in partnership with IMNZ Institute of Management, New Zealand

We often take writing for granted – but it’s one of our most valuable tools.

Focusing on structure, purpose, conciseness and plain language, this programme will help you to write accurate, attention-grabbing documents. We’ll teach you practical skills and techniques that make it easy to engage your audience and get exactly the right message across.

Who for

Your role involves written communication in various forms, or if you would like to develop your professional writing skills.

Learning outcomes

• Plan, draft and prepare written communications in a variety of formats

• Adapt your writing style to reflect the nature of the document and its target audience

• Present documentation for impact using plain language and appropriate tone

• Review and proof-read communications to ensure quality and consistency

Employer benefits

Employees have the skills to write professional documents that are clear, reader-focused and engaging.

Facilitator Morag MacTaggart from Dunedin

Duration One day

Where to next

● Write Effective Reports

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Project Management FundamentalsOffered in partnership with IMNZ Institute of Management, New Zealand

Deliver your projects within budget, on time, and with high quality results.

This course covers end-to-end project lifecycle. Gain an overview of the tools, techniques and resources necessary to manage large projects. Learn to plan and implement projects efficiently and turn your leadership skills into measurable performance.

Who for

• You are new to project management

• You are looking to learn practical tools and practices to apply to projects at your work

Learning outcomes

• Scope out a project

• Create a work breakdown structure

• Create a baseline network plan

• Create a resource chart for a simple project

• Estimate project completion time

• Estimate project budgets

• Successfully close a project

• Evaluation and report on project performance

Employer benefits

You will have the skills, tools and knowledge to effectively contribute to, or manage, workplace projects.

Facilitator Rhys Watson from Auckland

Duration Three days

Where to next

● Finance for Non-Financial Managers

● Planning, Problem Solving and Decision Making

● Time and Self Management

Planning, Problem Solving and Decision Making This programme will provide participants with an outline of the planning process and a framework which is appropriate for the systematic solving of most problems. By being systematic in both planning and problem solving you will improve the efficiency and accuracy of your decision making and in doing so avoid costly mistakes.

Designed for

Managers, team leaders and project managers who would like to gain a better understanding of techniques to handle problems and make better decisions.

Learning outcomes

• Recognise and understand your approach to the process of planning

• Competently apply useful planning techniques such as SWOT Analysis, 7S and PESTLE

• Identify more clearly their own problem solving style and determine what, if anything, requires modification

• Competently apply useful problem solving techniques such as Brainstorming, Cause and Effect, 80/20 Rule and Multiple Why Charts

• Enhance your personal creativity in both planning and problem solving and reduce the stress of problem solving and decision making

• Understand the value of your team for problem solving

• Increase your confidence in the efficiency and effectiveness of your abilities and this will communicate itself to others

Facilitator Richard Millar from Auckland

Duration One day

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Governance Responsibilities for Health and SafetyAll leaders need an awareness of workplace health and safety obligations.

This workshop will provide you with an introduction to what is required for evaluating the safety performance of your organisation so that you can meet the due diligence obligations of the Health and Safety at Work Act 2015.

Designed for

Directors of companies, elected council and school board members, employers, managers, or anyone with health and safety responsibilities.

Learning content

• Essential health and safety concepts and their meanings in relation to due diligence

• The key health and safety duties of the Health and Safety at Work Act

• How to measure risk and safety performance

• How leadership can improve safety culture and performance

• Developing a plan to meet your due diligence duties



Governance 101Overview of the fundamental roles and responsibilities of a board and individual directors.

This workshop will look at board relationships, processes, decision making and the key elements of the operations of the board, including the new liability for health and safety under the Health and Safety at Work Act 2015.

Designed for

Directors of companies, particularly new or inexperienced directors and senior executives who want to interact with their board more effectively.

Learning content

• Governance, legal and regulatory framework essentials

• Role of the board, culture and ethics, board composition

• Board protocols, meetings and papers

• The key health and safety duties of Directors in the Health and Safety at Work Act


Duration Half day

Where to next

● Strategic Management


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What our participants say....

"I found this course to be enormously beneficial for my role as a Project Manager at an Airport. The tools and principles taught covered the fundamentals with plenty of detail. I highly recommend this course to increase efficiency and reduce the costs of projects within a business".

Project Management Fundamentals, page 14

RETURN CONTENTS Wanaka, Central Otago

http://www.osea.org.nz/seminardetails.php?seminarID=629https://www.osea.org.nz/training/business-development/planning-problem-solving-and-decision-making-new/https://www.osea.org.nz/training/business-development/project-management-fundamentals/https://www.osea.org.nz/training/business-development/governance-101/https://www.osea.org.nz/training/health-and-safety/governance-responsibilities-for-health-and-safety/

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Finance for Non-Financial ManagersOffered in partnership with IMNZ Institute of Management, New Zealand

Don’t let your fear of finance get in the way of your success.

Not a numbers person? But need to sharpen your skills to make better informed decisions?

Whether you’re new to finance or you just need a refresher, this workshop will give you the tools and confidence you need to master the fundamentals, as all good managers must. Make better decisions today. Advance to the next stage of your management career.

Who for

Anyone who plans, manages or reports on financial data and wants a broader understanding of business finance.

Learning outcomes

• Understand the financial management cycle and process

• Understand the basics planning and the generally accepted accounting principles (GAAP)

• Develop budgets

• Understand the fundamentals of cost accounting, capital expenditure and depreciation

• Learn the importance of cash management

• Analyse and interpret financial accounts

• Conduct cost versus benefit analysis

Employer benefits

You will be able to interpret and apply financial data across a range of contexts and understand its implications.


Duration Two days

Accounting for Non-Accountants, Part Two How to manage the key financial aspects of your business.

This practical workshop assumes that you have completed Accounting for Non-Accountants Fundamentals, or are already comfortable reading and understanding your financial statements. The aim now is to help you make good financial decisions during the year that will improve your end-of-year financial results.

Learning outcomes

• How to estimate future sales and expenses, and how to prepare a projected Income Statement

• How to determine the full cost of providing your products or services

• How to calculate a selling price

• How to estimate break-even points for your business

• The difference between cash and net profit, and how to prepare a cashflow forecast

Facilitator Geof Franks from Christchurch


Where to next


Accounting for Non-Accountants FundamentalsUnderstanding your profit and loss and balance sheet.

This practical workshop will improve your financial understanding of Profit and Loss Statements and Balance Sheets, and the common classifications within them.

Learning outcomes

• Understand the key groupings for your expenses, assets and liabilities

• Understand the jargon used by accountants

• Be able to read your own financial statements

Learning content

• What double entry accounting means

• The key elements of a Profit and Loss Statement

• The important features of a Balance Sheet

• The purpose of depreciation

Facilitator Geof Franks from Christchurch


Where to next

● Accounting for Non-Accountants, Part Two


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The FiSH! PhilosophyAn Overview of the Four Practices of The FiSH! Philosophy - Be There, Play, Make Their Day, and Choose Your Attitude.

One of the world’s most successful and globally renowned cultural improvement programs developed.

Designed for

The FISH! Philosophy will help business owners, managers, team leaders, customer service staff, or anyone who wants to implement the FISH! practices into their workplace.

An ideal in-house training solution for teams or entire organisations as they embark on their experience with The FiSH! Philosophy.

Come along and learn

• How The FISH! Philosophy can enhance your business

• The importance of a healthy work culture

• Communicating and connecting with others more effectively - Be There

• Developing innovation and creativity at work - Play

• Enhancing relationships and valuing others - Make Their Day

• Aligning behaviours with business goals and objectives - Choose Your Attitude

• Applying the four philosophies to your business

This programme is highly interactive with participants getting involved to understand the philosophies and turn them into practices so they can transfer these back to the workplace.

Please contact our Professional Development Manager to request an in-house Training Proposal.

Facilitator Geoff Wake from Auckland

Duration One day

Communication Skills to Maximise Team Performance Using TetraMap®Developing the Culture.

TetraMap® is a globally proven learning model designed to improve team cohesion and collaboration, boosting productivity, customer service and sales. The simple, robust model based on nature transforms performance by helping people understand themselves and others.

Designed for

If you wish to maximise team performance this workshop will be invaluable. TetraMap® is a tool that any business owner, leader or group can use to enhance their understanding of those that they interact with.

By growing that understanding you begin to see what you can do to improve as a leader and/or team member to get the maximum from your day-to-day relationships.

An ideal in-house training solution for teams or entire organisations to develop your culture.

Learning outcomes

• Understand your natural communication and behavioural preferences

• Engage others using appropriate language and behaviour for greater productivity and job satisfaction

• Achieve higher levels of understanding across your team including understanding team dynamics and interdependencies

• Reduce conflict and increase collaboration

Facilitator Ashley Burdon from Invercargill

Duration Four hours

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Write Effective Reports Effective report writing is a vital ingredient for communicating key messages, informing sound decision making and achieving organisational goals.

Writing that connects with your target audience, includes the right amount of detail, and expresses information in a consistent, clear and coherent way enhances your professional credibility and benefits the whole organisation.

This practical, interactive workshop will focus on the ability to structure and express content, so that your report fulfills its purpose. In addition, you will use your own workplace writing to apply the skills discussed in the workshop.

Designed for

• Anyone who needs a refresher on contemporary report writing

• Professionals who have not had any formal report-writing training, but have picked up the skill ‘on the job’ and recognise that they need more assistance

• Executive assistants who collate reports for the board

Learning content

• Analyse your audience and target your key messages effectively

• Plan and write effective reports

• Employ the principles of plain English in your writing

• Apply contemporary writing conventions and F-shaped-writing layout to increase readability

• Use accurate grammar, spelling and punctuation

• Edit and review documents

Facilitator Desirée Williamson from Christchurch

Duration One day

https://www.osea.org.nz/training/business-development/accounting-for-non-accountants-fundamentals/https://www.osea.org.nz/training/business-development/accounting-for-non-accountants-part-two-new/https://www.osea.org.nz/training/business-development/finance-for-non-financial-managers/https://www.osea.org.nz/training/business-development/write-effective-reports-new/https://www.osea.org.nz/training/business-development/communication-skills-to-maximise-team-performance-using-tetramap/https://www.osea.org.nz/training/business-development/the-fish-philosophy/

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Customer Service SkillsLearn how to deliver consistent and exceptional customer service from the first point of contact right through to the delivery of the service.

Designed for

Business owners, managers or anyone who would like to learn how to deliver consistent and exceptional customer service.

Learning outcomes

This workshop will equip you with the skills to build a positive communication climate which places customers at the centre of the transaction.

You will learn to

• Recognise the relationship between customer service, your team and your stakeholders

• Identify and communicate the benefits of a customer focus, as part of your organisation’s core values and mission

• Use effective interpersonal communication skills including listening, questioning, non-verbal, assertiveness and empathy

• Identify customer quality requirements, from both a technical and service perspective including Albrecht’s Four Levels of Service and Shewhart’s model for handling complaints

• Deal with difficult customers in a sensitive and professional manner

Facilitator Desiree Williamson from Christchurch

Duration Four hours

Where to next

● Maximise Your Sales Results Using TetraMap of Behaviour

● Negotiating with Integrity

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Customer Service and SalesLearn how to grow your business with exceptional customer service and superior sales results

Invercargill, Southland

Developing Client Relationships This programme will provide staff who work directly with customers or clients with training in how to develop their service skills. It is designed to assist participants in developing customer/client relationships to build strong and lasting customer/client loyalty for their organisation.

Designed for

• People in the frontline of customer or client contact where they need to build and maintain high standards of customer/client service

• People responsible for frontline staff who wish to initiate and maintain excellent customer service

Learning outcomes

• Identify their internal and external customers

• Describe what excellent customer/client service means to their organisation

• Create lasting first impressions

• Identify and demonstrate active listening techniques to accurately assess customer/client needs and expectations

• Demonstrate appropriate verbal and non-verbal interpersonal communication skills

• Use telephone and written communication techniques to improve customer/client relationships

• Use a range of ways to deal effectively with complaints

• Handle difficult behaviour


Duration One day

Where to next


● Interpersonal Communication Skills

Maximise Your Sales Results Using TetraMap of Behaviour Customer behaviour: The Nature of Sales and Service.

From individual consumer transactions to complex negotiations, understanding customer needs, motivations, and communication challenges will improve sales and service results.

TetraMap® is a globally proven learning model designed to improve productivity, customer service and sales. The simple, robust model based on Nature will help you differentiate the needs of customers, understand your own communication style, and plan strategies for improved communication with your customers.

Designed for

If you wish to maximise sales and service this workshop will be invaluable. TetraMap® is a tool that any business owner, manager, or sales team can use to truly understand the nature of their customer and how they can give them a more rewarding sales experience.

Learning outcomes

• Understand your existing communication style and its impact on external/internal customers

• Ensure products and services are targeted to customer needs

• Structure your questions to find out what your customer really wants

• Strategies for dealing with challenging customers

• Improved understanding of product/service value propositions.

Facilitator Ashley Burdon from Invercargill

Duration Four hours

Where to next


Essential Selling SkillsParticipants will learn and apply an easy-to-remember 5-point sales process that will equip them to sell well every day, with every customer! These non-negotiable sales disciplines will ensure your staff demonstrate the right attitudes, skills and techniques to be a stand-out sales professional and to consistently achieve superior sales results.

Designed for

• Anyone involved in front line sales and service, including new staff who need to learn the best techniques, right attitudes and deliberate behaviours expected in the delivery of sales and service excellence

• Experienced staff who need to re-evaluate or fine tune their current sales and service skills

• Managers/store owners who want to lead from the front

Learning outcomes

• Sell more - through a more developed understanding of, and commitment to, the fundamental disciplines of the sales process

• Maintain excellent attitudes towards customers and other staff

• Better understand the customers needs and wants and how to effectively meet them

• Communicate more effectively as interpersonal skills are improved

• Become a more collaborative problem solver for their customers thereby creating the best possible outcomes/results for both parties

• Take the grey out of features and benefits

• Win over the tough nuts/difficult customers with poise, calm and absolute professionalism

• Influence other team members within their organisation with the new and improved skills, attitudes and behaviours being demonstrated on-the-job!

Facilitator Harry Fox from Christchurch

Duration Two days

Where to next


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Employment

• Terms of employment and employment agreements

• Leave entitlements – annual holidays, public, sick pay, bereavement

• Unpackaging the law behind payroll and KiwiSaver

• Performance issues including drug or alcohol abuse affecting employment, bullying, incompatibility, poor performance

• Disciplinary procedure to deal with misconduct issues

• Managing medical incapacity

• Understanding good faith in the employment relationship

• Flexible working legislation

• Redundancy and restructuring to employment relationships

Human Resources

• Recruitment and induction

• Job descriptions

• Performance management and appraisals

• Exit strategy

Workplace Accident

• Helping you develop and maintain a safe workplace culture


We can work one-on-one with individuals, or groups up to three people.

Business Coaching OSEA offers business coaching to support business owners and their senior managers to be accountable for achieving business growth results and build their organisations capabilities.

Our team of Employment Lawyers offer business coaching either over the phone or face-to-face.

Types of business coaching and/or training may include any of the following topics, but is not limited to

Employment Law and Human Resources Our workshops focus on providing you with an understanding of the correct processes and procedures to ensure you meet your employer obligations and minimise risks

Otago Harbour, Dunedin

Advanced Human Resources Productivity in the workplace is vital for increased profit and success.

Find out how to improve workplace productivity through effective leadership, workplace culture, professional development, and innovation. Discover how to improve employee engagement and retain top performers for succession planning.

Designed for

Business owners, managers and supervisors with human resource responsibilities; and human resource professionals.

Learning content

• Current human resources trends in New Zealand

• Case studies on how to improve staff retention, engagement and productivity

• Improve productivity in your workplace, through

- Effective leadership and positive culture

- Professional development

- Improving flexible working

- Diversity that works

- Improving personal productivity

- Organising work for effectiveness

- Networking and collaboration

- Employee wellbeing

- Reward and remuneration

- Measuring for success

• Manage contemporary issues, including

- Use of technology

- Privacy and social media

- Settling migrants into the workplace

- Managing an ageing workforce and Generation Y

- Implementing policies for your workplace

Facilitator Julia Shallcrass from Christchurch

Duration Two days

Essential Human ResourcesUpdate your knowledge around legislation and develop your practical human resource skills.

This programme provides a sound practical guide to the key components of human resources within employment law in New Zealand.

Designed for

Managers with HR responsibilities or those new to HR, in-house and agency recruiters and administration professionals who have HR responsibilities. The course will also appeal to experienced HR assistants who wish to update their knowledge.

Learning content

• Current New Zealand employment legislation

• Recruitment and selection options and processes

• Job documentation for employment purposes

• Key components of the induction process

• Interviewing techniques and effective feedback delivery

• The role of performance management

• The principles of workplace learning and how to meet needs

• Reward structures and base pay structures

• The strategic importance of human resources

Learning outcomes

• Discover how strategic human resource practice, recruitment and performance management can add real value to your business

• Learn techniques that will help you deal with non-performance

• Find out how to generate and add business value using sound human resource strategy and practice.

Facilitator Julia Shallcrass from Christchurch

Duration Two days

Where to next

● Advanced Human Resources

Employment Law 101Equipping employers to comply with employment legislation in the workplace.

Complying with the maze of employment laws is essential in any workplace. Avoiding avoidable mistakes makes for an efficient and productive workplace.

This workshop will break down the fundamental employment law principles and provide practical information employers need to know to comply with employment related legislation in order to continue to operate efficiently, effectively and still comply with the legal constraints.

Designed for

Business owners, managers, supervisors, employee representatives, and team leaders. Also people who are presently, or will be, in a position to influence employment practices in their workplace as all the matters covered impact on every workplace irrespective of size.

Learning content

• Good faith in employment relationships including disciplinary matters

• Employer obligations / employee rights

• Minimum entitlements including leave entitlements

• Overview of employment related legislation

Facilitator OSEA Employment Law Specialist

Duration Half day

Where to next

● Employment Agreements

● Essential Human Resources

● Payroll, Holidays Act and Leave Entitlements

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Managing Sick Leave and Medical IncapacityUnderstand your obligations around sick leave, including longer term illness and injury.

This workshop will ensure that you are aware of your rights and responsibilities, the factors that need to be considered and when and how to start the conversation around sick leave and incapacity. You will also learn how you can support your employees in their return to work.

Designed for

Business owners, managers, human resources and administrators seeking practical guidance on managing staff.

It is also useful for business professionals, such as lawyers and accountants, who want to keep their clients informed on best practice for their business.

Learning content

• Sick leave entitlements

• Good practice on asking for and using medical information

• Dealing with concerns about ‘sickies’ and abuse of sick leave

• How to manage absenteeism and intermittent sickness

• Good practice in supporting staff on their return to work

• The employers obligations to be reasonable and act in good faith

• Considerations before terminating for medical incapacity

• Practical tips on employment agreements, costs and case scenarios


Duration Two hours

Managing Bullying and Harassment in the WorkplaceThe Employment Relations Authority has clearly ruled that workplaces must take active steps to address bullying.

Workplace bullying can lead to loss of productivity, high staff turnover, employment litigation, and health and safety prosecution.

This workshop will provide you with techniques and skills to help you identify and manage bullying and/or harassment in your workplace.

Designed for

Business owners, CEO’s, managers, human resource professionals, team leaders, or anyone who employs or manages staff.

Learning content

• What is bullying and harassment?

• How to identify whether bullying is currently present in your workplace

• How to prevent workplace bullying

• Investigating bullying complaints

• Responsibilities of employers and employees in having a safe, supportive and bully-free environment

• Relevant case law

Learning outcomes

• Increase awareness of what bullying is and what it is not

• Identify ways to provide a safe and supportive workplace

• Learn tools that assist in identifying bullying behaviour and how to make changes

• Learn tools that will support the person(s) targeted by bullies

• Learn tools to help the bully identify that their behaviour is unacceptable and learn how to change those behaviours

• Learn tools for the organisation to obtain and maintain a bully-free environment

• Identify the responsibilities that employers and employees have under current legislation



Performance Management and Disciplinary Issues A comprehensive overview of the performance management process.

Learning objective

This programme will equip you with practical information on how to manage employee performance and disciplinary issues.

Designed for

Business owners, managers, supervisors and human resource professionals.

Learning outcomes

Is it performance or discipline? You will learn how to improve the way you conduct the performance management and disciplinary process.

Learning content

• Recruitment basics

• Performance management process

• How to improve staff performance

• Establishing effective measures of performance - standards and KPIs

• Performance interviews

• When does a performance issue become a disciplinary issue?

• Disciplinary meetings and dismissals - what can you say and what you should not say

• Aligning employment documentation with process

• Personal grievances

• Procedural fairness and good faith

• Resolving employment relationship problems (i.e. mediation)

• Case studies and relevant case law


Duration One day

Where to next

● Courageous Conversations

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Managing Restructuring and RedundanciesEquipping managers to comply with employment legislation when reshaping roles, hours of work or the location of your business, downsizing or closing a business unit.

Even in the most genuine cases of business restructuring and/or resulting redundancies, the potential for fall out from incorrect or insufficient process is huge. This workshop will help you understand the key principles.

Designed for

All employers, managers and human resource professionals involved in restructuring within a workplace.

Learning content

• Restructuring - what does this mean?

• Legal framework and principles

• The planning phase

• Consultation - what is it, why do it, and how to make it worthwhile

• The process - common pitfalls for employers

• Effective selection process for redundancy

• Assisting employees to cope with change

• Communicating the changes

• Recent case law

Learning outcomes

• Understand the steps that must be followed if you are planning a restructure

• Recognise and mitigate possible pitfalls

• Minimise negative impact of restructuring and redundancy on the workplace

• Reinforce and build on the positive reason(s) for implementing the restructuring



Payroll, Holidays Act, and Leave EntitlementsLearn how to deal with annual holidays, public holidays, and sick and bereavement leave.

This introductory workshop will help you understand and practise essential leave calculations.

Designed for

Business owners and payroll teams, as well as managers and those in human resources who want to improve their understanding of the Holidays Act.

Learning content

• Overview of the Holidays Act 2003

• Sickness and bereavement leave

• Proof of sick leave and when to ask for medical certificates

• Calculating annual holiday payments

• Relevant daily pay ‘average daily pay’

• Public holidays

• Issues employers face when calculating holiday payments

Includes practical examples covering a range of different situations that can then be applied back in the workplace.

Learning outcomes

• Understand the Holidays Act 2003

• Have a sound understanding of employees’ leave entitlements, and how to calculate them.


Duration Four hours

Where to next

● Employment Law 101

Parental LeaveThis workshop will take a practical look at parental leave entitlements and how to manage the process around applying for, taking of and returning to work after a period of parental leave.

Designed for

Business owners, managers, employers, payroll administrators and human resource professionals

Learning content

• Who can apply for parental leave

• Employer responsibilities and obligations

• Managing the employee’s entitlements including the effect of reduced hours, annual leave

• Documentation and payroll

• Managing an employee’s return to work

Learning outcomes

We will help you understand who can apply for parental leave, key terms, employer’s responsibilities, and obligations. We will also help you understand calculations of leave entitlements for those employees taking period of parental leave.


Duration Two hours

Where to next

● Payroll, Holidays Act, and Leave Entitlements

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Workplace Wellness Good work is about more than step challenges and providing fruit in the workplace. It’s about coming to a place that acknowledges your psychological, physical and emotional needs, allowing everyone to reach their potential.

These workplaces are defined by high engagement, high energy and high performance. Managers need to be part of the solution to workplace wellness, and need to learn appropriate skills to enable them to lead by example.

Designed for

Business owners, managers and supervisors with human resource responsibilities and human resource professionals.

Learning content

• Creating good work environments

• Identification employee health and wellbeing

• Workplace mental health management

• Successful health and wellbeing initiatives

• Engagement of workplace health and wellbeing at all levels


Where to next

● Developing Resilience

● Managing Pressure

Managing Mental Illness in the WorkplaceTools for managers and supervisors.

A healthy workplace involves all employees being fit for work both physically and psychologically, and an employer taking reasonable steps to manage employee health.

When it comes to mental health and mental illness these involve some unique but very manageable challenges to ensure prevention, appropriate management, rehabilitation, and health maintenance responsibilities.

Designed for

All employers including business owners, managers and supervisors.

Learning outcomes

Provide you with a practical insight into mental illness (wellness) in the modern workplace, it’s prevalence and impact on performance, communication, employee health and supervisor responsibilities.

Learning content

• What is mental illness and where does it fit with mental wellness?

• What are my responsibilities as an employer?

• If I can’t see it and I don’t understand it, how do I manage it?

• The role of external health professionals in identification, supporting staff and return to work and guidance

• Legal responsibilities

• Case study analysis

Facilitator Jonathan Black from Christchurch

Duration Four hours

Reducing Drug and Alcohol Risk in the WorkplaceBoth legal and illicit Drug and Alcohol use is widespread in New Zealand.

This workshop will give you an understanding of the impact of drug use, drug-free work place policies, harm reduction and whether or not testing is appropriate for your business.

Designed for

Business owners, managers, supervisors, employee representatives, and team leaders. Also people who are presently, or will be, in a position to influence employment practices in their workplace.

Learning outcomes

• Gain an understanding of different drugs being used and their impact on the workplace

• Understand your legal rights and responsibilities as an employer

• Learn how to implement workplace drug testing and policies in your organisation


Duration Two hours

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1Employment AgreementsThere is no “one size fits all” when it comes to employment agreements. This session will take a practical look at the key ingredients of an employment agreement and discuss issues around the employment relationship.

You will be provided with an understanding of the different types of employment relationships that can exist, why employment agreements need to clearly reflect and record that relationship and the implications of not getting the paperwork right.

2Employee WarningsFor an employer to be able to rely on a warning, it is critical that you follow a procedurally fair process to avoid exposing your business to unnecessary risks.

You will be provided with an overview of your obligations when you want to issue an employee with a formal warning.

3Mediation Workplace conflict is inevitable, it’s how you manage it that is important and chances are that you will be requested to attend mediation at some point. Mediation is a voluntary process that helps parties to work through issues and develop solutions together.

We will provide you with tips on preparing for mediation such as what is important to say and how to say it, an understanding of the bigger picture in terms of negotiating, tactics used in best and worst case scenarios and their impact on final settlements.

4PrivacyCollecting and using information about people is an everyday part of doing business. Knowing and understanding how to keep that information safe and secure should be too.

We will provide you with an overview of your responsibilities as an employer and will offer some simple tools for you to begin developing compliance in your organisation.

5Trial and Probation PeriodsLearn the distinction between a trial and probation period.

We will provide an overview of the options you have for new employees and what you need to do to comply with employment legislation.

Our Taking Charge Series has been created to support the success of the business community.

We’ve taken some key areas of learning and distilled the essence into a short 60 minute session. Our bite size sessions are full of information and practical advice.

Visit osea.org.nz to view full details of our Taking Charge Series.

Taking Charge Series

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Health and Safety

• Understanding your health and safety obligations

• Health and safety systems

• Health and safety documentation and policies

• Managing risk and hazards in your business

• Accident investigation

• Fostering positive engagement and participation from your team

• Developing a culture of safety

• Strategies to deal with health and safety issues, for example, stress, rehabilitation, work related health issues


We can work one-on-one with individuals, or groups up to three people.

Business Coaching OSEA offers business coaching to support business owners and their senior managers to be accountable for achieving business growth results and build their organisations capabilities.

Our team of Health and Safety Consultants offer coaching either over the phone or face-to-face.

Types of business coaching and/or training may include any of the following topics, but is not limited to

Health and SafetyOur workshops focus on providing you with an understanding of the correct processes and procedures to ensure you meet your employer obligations and minimise risks

Tunnel Beach, Dunedin

Advanced Training for Health and Safety Representatives | Stage 3This advanced programme will build on the skills and knowledge developed in Health and Safety Representative Training. It will look more in-depth at the Health and Safety at Work Act 2015 and associated regulations, to maintain a safe working environment.

Content and delivery of this programme will be aligned with the most up to date requirements under the Health and Safety at Work Act 2015 and associated regulations.

Designed for

Health and safety representatives, members of a health and safety committee or any employee/employer with an interest in health and safety.

Learning content

• Making a case for change in the workplace

• Mentoring skills

• Research skills

• Update on regulation and legislation

• Understanding health and illness in the workplace

Facilitator OSEA Health and Safety Specialist

Duration Two days

Where to next

● Certificate in Occupational Health and Safety (Level 4)

Building on Health and Safety Representative Training | Stage 2This programme will build on the skills and knowledge developed in Health and Safety Representative Training and look more in-depth at the Health and Safety at Work Act 2015 and associated regulations, to maintain a safe working environment.

Content and delivery of this programme will be aligned with the most up to date requirements under the Health and Safety at Work Act 2015 and associated regulations.

Designed for

Health and safety representatives, members of a health and safety committee or any employee/employer with an interest in health and safety.

Learning content

• Discussion on the regulations and their impact

• Expand on the role of the health and safety representative

• Successfully implement health and safety in your organisation

• Understanding specific hazard and risk management

• Finding information for risk management

• Undertake investigations into near hits and incidents


Duration Two days

Where to next

● Advanced Training for Health and Safety Representatives (Stage 3)

Health and Safety Representative Training | Stage 1Ensuring you and your colleagues remain free from injury at work takes not only care, but specific knowledge and skills.

This course will help you to understand the Health and Safety at Work Act 2015, and its associated regulations, to maintain a safe working environment. Content and delivery of this programme will be aligned with the most up to date requirements of health and safety training - whatever your business.

Designed for

Health and safety representatives, members of a health and safety committee or any employee/employer wishing to understand the Health and Safety at Work Act 2015 and associated regulations.

Learning content

• Introduction to workplace health and safety

• Role and functions of a health and safety representative

• Worker participation

• Communication

• Risk management

• Accident and emergency investigations and reporting

• Workplace health and safety culture

• Advocacy skills

• Safety resources available

• Developing a plan of action

Learning outcomes

• Promote management of health and safety issues through the use of sound risk management systems and practices

• Encourage others to be active in preventing injuries

• Get your health and safety committee making a difference


Duration Two days

Where to next

● Building on Health and Safety Representative Training (Stage 2)

● Advanced Training for Health and Safety Representatives (Stage 3)

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Accident InvestigationAccidents do happen but learning from then helps create a safer workplace.

Through this workshop you will acquire the skills necessary to identify the cause, and implement effective solutions to reduce the level of risk and danger within the working environment.

Designed for

Business owners, health and safety representatives, members of a health and safety committee, team leaders, supervisors and managers.

Learning content

• Defining and identifying risk and its subcategories

• Requirements under the health and safety legislation

• The investigation process and its objectives

• Planning an investigation and the necessary steps to follow

• Interviewing techniques

• Preparing and writing an investigation report

Learning outcomes

• Identify and explain various types of risk

• Explain why workplace accidents and incidents need to be reported and investigated

• Describe the barriers to accident and incident reporting

• Use techniques to overcome the identified barriers

• Grasp the concepts of multiple causation and root-cause analysis

• Write a report that recommends preventative actions

• Produce an incident investigation report based on an incident


Duration One day

Where to next

● Hazard and Risk Management

● Effective Business Writing

Contractor Safety ManagementContractor safety is becoming a significant issue for many workplaces.

For individuals, this means working in places that are controlled, not by an employer, but by a business to which they are contracted. PCBU's have to think broadly about who is working in their business - including their contractors. Under the Health and Safety at Work Act 2015 where there is overlapping health and safety duties each PCBU has a duty to consult and co-operate with the other PCBU' to ensure health and safety matters are managed.

Designed for

If you are responsible for engaging or managing contractors, or your business is considering contracting staff as a future business option, you will benefit from attending this workshop.

It is designed for business owners, general managers, human resource managers, procurement managers, project/contract managers, engineering managers and maintenance managers. Property managers, franchisors and health and safety professionals will also benefit from attending.

Learning content

• The different duties of the various parties in a contract chain

• How to manage the risks of various contractor types

• How to document, implement, manage and review a contractor risk management framework

• Migrating existing contractors to the new Health and Safety at Work Act 2015


Duration One day

Where to next

● Audit Training

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Health and Wellbeing in the WorkplaceAs health is a major part of the Health and Safety at Work Act 2015 it is very important that businesses look at the health risks and hazards within their business.

Designed for

Business owners, managers and supervisors.

Learning content

This workshop will allow participants to start looking at some of the issues within their workplaces including

• Health related hazards

• Health monitoring

• Reporting, results, privacy and confidentiality

• Developing a wellness program

• Capacity to work managing aging and ill health effectively in the workplace



Health and Safety For ManagersOrganisations have a legal duty to put in place suitable arrangements to manage for health and safety. Business leaders, owners, managers and supervisors all need to know how to keep people safe.

This course will guide you through your legal obligations and introduce strategies to ensure your business is as healthy and as safe as possible. You'll get an understanding of the Health and Safety at Work Act 2015 and learn the importance of understanding, promoting, and implementing effective health and safety practices.

Designed for

Employers, business owners, managers, supervisors and those in human resource departments.

Learning content

• What the current legislative framework requires and future expectations

• Defining a PCBU, a worker, an officer and their respective duties

• Communication and due diligence

• “All practicable steps” and “reasonably practicable”

• Hazard and risk identification and methods of control

• What is effective worker engagement and consultation

• How to engage your workforce for effective hazard and risk assessments

• Monitoring of workplace health related issues

• Measuring safety performance

• Understanding the “duty of care” for principals, contractors and sub-contractors

• Compliance with reporting obligations

• How health and safety representatives, supervisors, teams leaders, middle managers, senior managers contribute to positive health and safety outcomes

• How different management styles and behaviours influence safety culture and outcomes


Duration One day

Where to next

● Maintaining a Workplace Culture of Safety and Health

Hazard and Risk ManagementIn every organisation, there is a collective responsibility to constantly identify, monitor and address hazards in order to prevent injuries and illness.

The Health and Safety at Work Act 2015 emphasises the importance of understanding, promoting, and implementing effective health and safety practices. This workshop will give you the knowledge to manage risks and hazards both before and after incidents arise.

Designed for

Anyone who has responsibility for health and safety processes within their business including business owners, managers, team leaders, supervisors, health and safety representatives and workers.

Learning content

• Health and safety legislation

• Defining a PCBU, a worker, an officer and their respective duties

• The difference between risk management and hazard management

• Health and safety requirements for hazard and risk control

• Methods of hazard and risk control

• Hazard and risk assessment procedures

• How to engage your workforce for effective hazard and risk assessments

• How to measure and report on safety performance of hazards and risks

• How to develop lag and lead indicators for high risk hazards

• Understanding the "duty of care"


Duration One day

Where to next

● Performance Management and Disciplinary Issues

● Effective Business Writing

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Maintaining a Workplace Culture of Safety and HealthWhen we talk about health and safety culture, we are talking about 'how we do things around here' and how this impacts on the safety of people in the workplace. If your overall culture promotes fairness, two-way communication, openness, honesty, and personal responsibility, it will encourage these values in a health and safety context.

Safety cultures lead to clearer decision-making when managing risks, this ultimately leads to fewer injuries and fatalities in the workplace. In this workshop, you will be able to explore ways to create and maintain a safer workplace and learn key responsibilities that leaders have in shaping the overall culture of organisations.

Designed for

Business owners, business leaders, managers, supervisors, or executives working in a business development or business planning role. Those working in health and safety or human resource support roles would also benefit from attending.

Learning content

• Is having a safety culture worth the effort?

• The critical foundations required to foster a safety culture?

• How diversity, contractors and stakeholders can influence safety culture

• Setting the standard for others to follow - safety systems and procedures

• Are supervisors and team leaders the critical link to improving safety culture?

• How effective worker engagement and consultation build trust and respect

• Communication - is everyone getting the message?

• How goals, objectives and incentives can affect safety culture

• Teamwork - working together and looking after each other

• Continuous improvement and measuring success

• How safety leadership and management styles directly influence safety culture

• How to avoid the blame and shame game when undertaking inspections, audits and incidents


Duration Half day

| H

EALT

H AN

D SA

FETY

30

Essential Leadership SkillsThis course will provide an introduction to the skills to successfully manage and lead your team. It is designed to assist participants with the knowledge and confidence to ensure they continue on the road to successful management.

Designed for If you have recently become a leader, manager, or are about to be promoted into your first management position. This is also a great course for any leader who has had no formal training.

Learning content

• What matters in teams (key elements of leading high performance teams)

• Leader verses manager (what is the difference)

• Understanding working styles – yours and subordinates (DISC profiling)

• Planning to manage (setting objectives (goals) and action plans)

• Building effective communication skills (listening and feedback)

• High performance model (skill/will matrix of staff)

• Delegation (levels of and excuses)

• Coaching staff (role play with each other using the GROW model)

• Dealing with conflict (assertiveness and conflict management styles)

• Problem solving activity (for examining and increasing individual and team effectiveness)


Duration One day

Where to next

● Manage and Lead Successfully

● Leadership Essentials (ELEVATE Programme)

|

MAN

AGEM

ENT

AND

LEAD

ERSH

IP

31

Management and Leadership Our supervision, management and leadership programmes are designed to provide you with the knowledge and skills to develop highly effective teams and successful businesses

Otago Harbour, Dunedin

Implementing a Health and Safety SystemThere is a lot of talk about businesses having effective health and safety management systems. But what is in a health and safety management system.

This training will provide you with the foundation knowledge needed for better understanding about how you can actively contribute to

• Meeting your duties and obligations as a manager

• Improving the safety performance of your organisation.

This course is designed on AS/NZS 4801:2001.

Designed for

Business owners, health and safety representatives, members of a health and safety committee, team leaders, supervisors and managers.

Learning content

• Principles of a Health and Safety Management System

• Performance and monitoring

• Safety leadership

• Defining and identifying risk

• The investigation process and its objectives

• Training and supervision

• Worker engagement and participation

• Emergency procedures

• Contractor management

• Rehabilitation management

• Audit and system review


Duration One day

Where to next

● Audit Training

https://www.osea.org.nz/training/health-and-safety/implementing-a-health-and-safety-system/https://www.osea.org.nz/training/health-and-safety/maintaining-a-workplace-culture-of-safety-and-health/https://www.osea.org.nz/training/management-and-leadership/essential-leadership-skills-new/

RETURN CONTENTS

Manage and Lead SuccessfullyThis course will discuss the essential skills to successfully manage and lead your team. It is designed to provide participants with the knowledge and confidence to ensure they continue on the road to successful management.

Designed for

If you have recently become a leader, manager, or are about to be promoted into your first management position. This is also a great programme for any leader who has had no formal training.

Learning outcomes

• Describe the key characteristics of leadership

• Describe the differences between management and leadership

• Determine the technical and people skills needed for management

• Understand the key elements of teams

• Appreciating the value of the high performance model

• Understand your working style and the team around you

• Identify keys for providing a motivational team environment

• Describe how delegation can be used as a staff development and time management tool

• Build staff performance through coaching and feedback

• Plan and prioritise workloads

• Identify and demonstrate active listening techniques

• Demonstrate appropriate verbal and non-verbal communication skills

• Identify ways to manage conflict

• Use a problem solving process to make effective and timely decisions


Duration Two days

Where to next

● Courageous Conversations

● Four Quadrant Leadership

Four Quadrant Leadership RefresherTrue leadership requires constant self-reflection and continual refinement. This Four Quadrant Leadership Refresher programme has been designed to further assist in that process.

The programme provides an opportunity for all past participant’s to re-evaluate, re-educate, and re-immerse themselves in the important skills and techniques of Four Quadrant Leadership.

Designed for

This programme is designed for people who have already completed Four Quadrant Leadership and who are wanting to refocus on getting the best out of their teams using proven leadership tools and techniques to effect positive change in the work place.

Learning content

• A Four Quadrant Leadership refresher of the core models and competencies of true leadership

• Revisiting the ‘Quadrants’ – what they mean, how they work, and when to apply them in our daily practices

• Effective communication and delegation based on the accurate assessment of your colleagues job efficiency levels

• The ‘Energies Di

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