C LARIDEN Singapore | Sydney | Melbourne | Dubai | Hong Kong | London | New York | San Francisco | Toronto | Auckland BUSINESS TRANSFORMATION WEEK CLARIDEN GLOBAL BUSINESS PROCESS LEADERSHIP INSTITUTE CLARIDEN CREDENTIALS AND ENGAGEMENT Clariden Global is the pre-eminent and influential global business leadership institution. Today, we host more than 200 global executive education and major conference events around the world. We have partnered with professional organizations such as the Association of Chartered Certified Accounts (ACCA) and thought leaders from prestigious universities such as Harvard University John F. Kennedy School of Government, Wharton School of the University of Pennsylvania and Stanford University. PROGRAM A: BUSINESS PROCESS RE-DESIGN, IMPROVEMENTS AND TRANSFORMATION PROGRAM B: BUSINESS PROCESS MODELING AND MAPPING: IMPLEMENTATION TOOLS AND TECHNIQUES FOR BUSINESS PROCESS IMPROVEMENTS 7 - 8 August 2017 9 - 10 August 2017 NEW ZEALAND, AUCKLAND Stamford Plaza, Auckland
Transcript
C L A R I D E N Singapore | Sydney | Melbourne | Dubai | Hong Kong | London | New York | San Francisco | Toronto | Auckland
BUSINESS TRANSFORMATION WEEK
CLARIDEN GLOBAL BUSINESS PROCESS LEADERSHIP INSTITUTE
CLARIDEN CREDENTIALS AND ENGAGEMENTClariden Global is the pre-eminent and influential global business leadership institution. Today, we host more than 200 global executive education and major conference events around the world. We have partnered with professional organizations such as the Association of Chartered Certified Accounts (ACCA) and thought leaders from prestigious universities such as Harvard University John F. Kennedy School of Government, Wharton School of the University of Pennsylvania and Stanford University.
PROGRAM A:BUSINESS PROCESS RE-DESIGN, IMPROVEMENTS AND TRANSFORMATION
PROGRAM B:BUSINESS PROCESS MODELING AND MAPPING: IMPLEMENTATION TOOLS AND TECHNIQUES FOR BUSINESS PROCESS IMPROVEMENTS
7 - 8 August 2017
9 - 10 August 2017
NEW ZEALAND, AUCKLANDStamford Plaza, Auckland
The Clariden Experience
Why Clariden Global Executive Education?
Business Process Re-Design, Improvements and Transformation 5 Program Introduction7 Program Overview8 Program Outline
Concurrent program: Business Process Modeling and Mapping: Implementation Tools and Techniques for Business Process Improvements 10 Program Introduction12 Program Overview13 Program Outline
Participating Companies
Testimonials
In-house Custom Executive Programs
Contact Us
Registration
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CONTENTS
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected]
THE CLARIDEN EXPERIENCEENJOY LEARNING WITH THE
FIRST-CLASS, WELL-ROUNDED EXPERIENCE
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To maximize both your enjoyment and professional development, Clariden Global holds its executive programs at five star hotels, some of which include:
Shangri-La Hotel, SingaporeSingapore
Conrad London St JamesLondon, United Kingdom
InterContinental Melbourne The RialtoMelbourne, Australia
Grand Hyatt: Union Square San Francisco HotelSan Francisco, United States
Amidst lush gardens, this 3-wing luxury hotel is 6 km from the iconic Marina Bay Sands resort and 9 km from Sentosa.
Across the street from St. James’s Park tube station, this sophisticated hotel is 10 minutes’ walk from Buckingham Palace and 2 miles from the Victoria and Albert Museum.
Set in a grand 1891 building, this upscale chain hotel is 3 blocks from the Yarra River, and an 8-minute walk from the SEA LIFE Melbourne Aquarium.
Less than a block from Union Square, this stylish high-rise hotel is an 11-minute walk from the Moscone Center and 1.9 miles from Pier 39.
Terms & Conditions: Clariden Global International Limited reserves the right to change the venue of the program due to reasons beyond their control.
WHY CLARIDEN GLOBAL EXECUTIVE EDUCATION?
5,000+Companies
15+Countries
10,000+Participants
50+Industries
GLOBAL ENGAGEMENT Clariden Global is the pre-eminent and influential global business leadership institution. Today, we host more than 200 Global Executive Education and major conference events across 15 countries and 17 cities, including Singapore, London, Hong Kong, Sydney, Melbourne, Perth, New Zealand, San Francisco, Toronto, Johannesburg, Shanghai, Beijing, Kuala Lumpur, Dubai, Toronto, The Netherlands, New York and Zurich.
INTERNATIONALLY DIVERSE, SENIOR-LEVEL PARTICIPANTSClariden Global Executive Education programs have attracted participants from more than 5,000 global MNCs, regional corporations, and FORTUNE 500 companies, from more than 40 countries. All applications are reviewed based on professional achievement and organizational responsibility. Designed for individuals at all levels, from top executives to emerging leaders, each intensive program is crafted to equip leaders with essential capabilities to improve corporate performance and position their organizations to thrive.
THOUGHT LEADERSHIPTo provide strategic insights and relevant world-class executive education to global organizations, Clariden Global engages the best thought leaders and leading authorities from around the world. These include professors and faculty leaders from Harvard University, Stanford University, University of Pennsylvania Wharton, London Business School and other premium institutions to deliver transformational knowledge.
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 4
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 5
FACULTY DIRECTOR
PROGRAM ESSENCE
• Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion
• Coached process transformation teams in a global manufacturing organization to increase throughput yield, improve outgoing quality assurance, reduce labor cost, and increase production efficiency through rigorous process analysis and redesign. Solutions implemented enabled the organization to realize revenue growth of more than USD300M over 7 years.
• Accelerated the business transformation program in the public sector organization and facilitated the implementation of solutions that produced $3M savings in one year and further AUD$ 4.8M in the next
John Man
Led by certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion, John Man will help you create an end-to-end, coherent business process improvement system. You will learn to identify your existing business performance issues - whether its wastes, costs or quality or performance goals and embark on a systematic process analysis and re-design. You will discover the key stages of business process improvement and transformation including identifying improvement opportunities, managing the improvement process and measuring its effectiveness. Participants will understand the methodology of a Business Process Re-engineering (BPR) project implementation, its benefits and time-tested techniques and procedures to successfully execute BPR in your organization.
PROGRAM ABUSINESS PROCESS RE-DESIGN,
IMPROVEMENTS AND TRANSFORMATION
DATES7 - 8 August 2017
LOCATIONStamford Plaza, Auckland
TUITION FEESEarly Bird 1 (Register & pay by 12 June 2017): NZ$1,995Early Bird 2 (Register & pay by 10 July 2017): NZ$2,195 Regular Tuition Fees: NZ$2,295
Group discount of 10% for 2nd participant from the same organization. For limited time only by 10 July 2017, register 3 participants and the 4th participant will receive a complimentary seat (one discount scheme will apply).
PROGRAM ADVISORStefanie TaylorEmail: [email protected]: +61 3 9909 7310
PROGRAM INFORMATION
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 6
Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion
John Man is a Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion where his primary expertise is in organizational performance and excellence. John enables managers and leaders to learn and apply tested methods that impact on the productivity of the organization and the quality of products and services delivered to stakeholders. He also deploys systems and structures in the work place that impact on business performance and process improvement and coach management teams to complete projects that implement value added changes in the organization.
As the principal director of Smart Process International (SPI), John act as a Business Process Transformation Lead. Besides that, he is the fellow of World Academy of Productivity Science and Six Sigma Society of Hong Kong. He has also been awarded as Outstanding Partner Lean Six Sigma by the Hong Kong Productivity Council.
John’s capabilities are based on more than 20 years of training and consulting work in the Asia Pacific Region. Through the exposure gained, he has refined the approaches and methods that enable people and organizations to achieve higher levels of work place performance and quality of work life.
FACULTY DIRECTOR
• Identify Efficiencies Prioritize and Select Processes for Transformation • Developing Effective Enterprise Process Management and Waste Elimination • Detailing Business Process Analysis, Re-Design and Enterprise Architecture • Developing New Process Reconstruction Implementation Plan and ‘Roll Out’ • Developing a Process-Driven Organization with Effective Performance Measurement • Transformation and Change Management: Bringing About the Culture of Change and Sustaining Change
Management• Leveraging Technology Support and Capability to Drive Process Improvements
This highly interactive program is designed for (but not limited to) Executives, Managers, Supervisors, Project Team Leaders, Quality Assurance Managers, Process Control Engineers, Key Production Managers, Plant Managers & Superintendents, Energy/Utilities Managers/Environmental Engineers, Health Care Operational & Service Personnel, Leaders Responsible for Capital & Operational Functions, Construction Managers, Project Superintendents, Waste Control Personnel, Service Industry and Hotel Operational Staffing Managers and all other personnel who want to achieve operational excellence in the organization. Certified Six Sigma Yellow Belt, Green Belt and Black Belt are encouraged to attend to deepen their knowledge on business process management.
KEY BENEFITS
WHO WILL ATTEND THIS PROGRAM
John Man
PROGRAM ABUSINESS PROCESS RE-DESIGN,
IMPROVEMENTS AND TRANSFORMATION
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 7
This highly interactive 2-day program is an end-to-end roadmap that will help you create a coherent business process improvement system. You will learn to identify your existing business performance issues - whether its wastes, costs or quality or performance goals and embark on a systematic process analysis and re-design.
Led by Business Process Transformation Champion, John Man will guide you through the key stages of business process improvement and transformation including identifying improvement opportunities, managing the improvement process and measuring its effectiveness. Participants will understand the methodology of a Business Process Re-engineering (BPR) project implementation, its benefits and time-tested techniques and procedures to successfully execute BPR in your organization.
At the end of the 2-day program you will master the steps required to embark on successful business re-design and transformation. Participants will also be engaged in in-depth discussions, case studies and hands-on experience with the relevant software for effective business processes improvement.
OVERVIEW
PROGRAM OVERVIEWBUSINESS PROCESS RE-DESIGN,
IMPROVEMENTS AND TRANSFORMATION
Session 1: Making a Case for Business Process Redesign• Reasons for remaining steadfast to using process redesign methods• Process redesign imperatives and consequences for laggards
Session 2: Assessment of the organization’s mission and strategic goals• Organization’s mission and priorities• Alignment of products, services and delivery with the needs of its customers and stakeholders• The need for strategic business changes
Session 3: Identify Business Performance Issues and Performance Goals• Metric analysis for measuring business performance• GAPS analysis for setting directions• Identify Key Performance Indicators• Define, prioritize and select processes for transformation
Session 4: Readiness for Re-Engineering• The need for process re-engineering• Methodology and approach to process redesign• Creating the Business Case for process redesign• Integration of re-engineering projects with other process improvement efforts
Session 5: Process Analysis and Re-Design• ‘As-is’ process performance and capability analysis• Process redesign considerations and assessments including Lean requirements and Agility expectations• Design feasible alternatives that impact on cost and value delivery• Identify supporting structures for new process
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 8
DAY 1
08:30 - 17:30 / 7 August 2017
PROGRAM OUTLINEBUSINESS PROCESS RE-DESIGN,
IMPROVEMENTS AND TRANSFORMATION
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 9
Session 6: New Process Reconstruction Implementation Plan• Incisive and relentless system ‘root’ cause analysis• Contingencies, controls and process fail measures• Data gateways and measurements for robust performance
Session 7: Ideas are turned into actions, and the organization’s natural resistance to change is mitigated. An implementation plan is developed that spells out the work that needs to be done, with time frames, milestones, decision points, and resource allocations. Pilot testing provides a method for refining the process and building support for the full implementation of the new process across the organization.• Human resource and training requirements• Redesign process controls, flow and links to continuous improvement• Sequencing the implementation of new process• Tracking and validation the results of the pilot test• Assess potential benefits and impact on customers and stakeholders
Session 8: New Process Reconstruction and ‘Roll Out’• Key performance measurements to sustain gains achieved• Measuring impact of process performance critical success factors• Standard operating procedures and control plans
DAY 2
08:30 - 17:30 / 8 August 2017
PROGRAM OUTLINEBUSINESS PROCESS RE-DESIGN,
IMPROVEMENTS AND TRANSFORMATION
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 10
YOU MAY BE INTERESTED IN PROGRAM B
BUSINESS PROCESS MODELING AND MAPPING: IMPLEMENTATION TOOLS AND TECHNIQUES FOR
BUSINESS PROCESS IMPROVEMENTS
PROGRAM ESSENCE
This comprehensive 2-day program will give you the tools and techniques required to model and map a successful business process re-design and implementation. You will learn how to diagnose and map your current business process inefficiencies and pain points with the latest business process models and visualization tools and map the step-by-step improvements required to achieve your desired outcome. You will also discover how to embark on relentless root cause analysis in diagnosing your current process and formulate a process standardization to improve your eventual process outcome with effective control plans and documentations.
This program will also examine the key business process metrics and enterprise dashboards you need to track to ensure your implementation is moving in line with your goals. At the end of the program, you will be equipped with hands-on tools and time tested frameworks to detail out the business processes.
DATES9 - 10 August 2017
LOCATIONStamford Plaza, Auckland
TUITION FEESEarly Bird 1 (Register & pay by 12 June 2017): NZ$1,995Early Bird 2 (Register & pay by 10 July 2017): NZ$2,195 Regular Tuition Fees: NZ$2,295
Group discount of 10% for 2nd participant from the same organization. For limited time only by 10 July 2017, register 3 participants and the 4th participant will receive a complimentary seat (one discount scheme will apply).
PROGRAM ADVISORStefanie TaylorEmail: [email protected]: +61 3 9909 7310
PROGRAM INFORMATION
FACULTY DIRECTOR
• Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion
• Coached process transformation teams in a global manufacturing organization to increase throughput yield, improve outgoing quality assurance, reduce labor cost, and increase production efficiency through rigorous process analysis and redesign. Solutions implemented enabled the organization to realize revenue growth of more than USD300M over 7 years.
• Accelerated the business transformation program in the public sector organization and facilitated the implementation of solutions that produced $3M savings in one year and further AUD$ 4.8M in the next
John Man
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 11
• Learn globally recognized standards for process mapping, modeling and analysis • Conduct in-depth process analysis to identify inefficiencies in your current processes and formulate effective
solutions • Understand the essential business process modeling components and steps necessary to tailor-make successful
processes for your organization • Learn practical business process tools and time tested frameworks to mitigate your operational risks • Reinforce your learning through engaging custom made simulation exercises • Increase process agility and be able to adapt to a constantly evolving environment
All senior and mid-level executives who are responsible for, or associated with: Business Process Managers / Owners, BPM Project / Program Managers , Chief Process Officers, Process Excellence Managers / Leaders, Chief Operating Officers, Business Analysts, Planning Managers, Business Transformation & Strategy, Change management, Cross functional, Quality and Productivity, Process Excellence, Operational risk, Audit.
KEY BENEFITS
WHO WILL ATTEND THIS PROGRAM
Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion
John Man is a Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion where his primary expertise is in organizational performance and excellence. John enables managers and leaders to learn and apply tested methods that impact on the productivity of the organization and the quality of products and services delivered to stakeholders. He also deploys systems and structures in the work place that impact on business performance and process improvement and coach management teams to complete projects that implement value added changes in the organization.
As the principal director of Smart Process International (SPI), John act as a Business Process Transformation Lead. Besides that, he is the fellow of World Academy of Productivity Science and Six Sigma Society of Hong Kong. He has also been awarded as Outstanding Partner Lean Six Sigma by the Hong Kong Productivity Council.
John’s capabilities are based on more than 20 years of training and consulting work in the Asia Pacific Region. Through the exposure gained, he has refined the approaches and methods that enable people and organizations to achieve higher levels of work place performance and quality of work life.
FACULTY DIRECTOR
John Man
PROGRAM BBUSINESS PROCESS MODELING AND MAPPING:
IMPLEMENTATION TOOLS AND TECHNIQUES FOR BUSINESS PROCESS IMPROVEMENTS
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 12
Led by John Man, certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion, this program will complement the first program by giving you the software, tools and techniques required to model and map a successful business process re-design and implementation. You will learn how to diagnose and map your current business process inefficiencies and pain points with the latest business process models and visualization tools and map the step-by-step improvements required to achieve your desired outcome. You will also discover how to embark on relentless root cause analysis in diagnosing your current process and formulate a process standardization to improve your eventual process outcome with effective control plans and documentations.
This program will also examine the key business process metrics and enterprise dashboards you need to track to ensure your implementation is moving in line with your goals. At the end of the program, you will be equipped with hands-on tools and time tested frameworks to detail out the.
OVERVIEW
This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD.
Delegates must register at the start and close of each workshop to be awarded a certificate of completion.
CPD CERTIFICATION DETAILS
PROGRAM OVERVIEWBUSINESS PROCESS MODELING AND MAPPING:
IMPLEMENTATION TOOLS AND TECHNIQUES FOR BUSINESS PROCESS IMPROVEMENTS
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 13
Session 1: Business Process Orientation and AssessmentUnderstand Business Process Readiness• Enterprise Value Chain assessment• Process and Enterprise Maturity assessment
Identify and Validate Business Value Drivers and Success Factors• Business metric and enterprise dashboards• Define key input and output variables• Analysis of critical customer and business requirements
Session 2: Business Process Structure and DesignFundamentals of Process Design• Levels of process deployment• Core and functional processes• Process ownership, linkages and interactions
Session 3: Process Deployment and AlignmentProcess Models and Mapping• Methods for visualizing activities• Information and material flows• Leveraging technology
DAY 1
08:30 - 17:30 / 9 August 2017
PROGRAM OUTLINEBUSINESS PROCESS MODELING AND MAPPING:
IMPLEMENTATION TOOLS AND TECHNIQUES FOR BUSINESS PROCESS IMPROVEMENTS
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 14
Session 4: Robust ‘As-Is’ Process DiagnosisProcess Performance Configuration• Critical to Quality requirements• Performance and competency requirements• ‘Bottleneck’ analysis• Process capability analysis
Session 5: ‘To-be’ Process Design ValidationAnalysis for improvement and redesign• Relentless root cause analysis • Process change risk analysis• Root cause validation exercise
Develop Process Models• Modelling consideration• Leveraging technology• Competency requirements
Session 6: Sustain Process PerformanceProcess Standardization• Control plans and documentation
DAY 2
08:30 - 17:30 / 10 August 2017
PROGRAM OUTLINEBUSINESS PROCESS MODELING AND MAPPING:
IMPLEMENTATION TOOLS AND TECHNIQUES FOR BUSINESS PROCESS IMPROVEMENTS
PARTICIPATING COMPANIESMore than 5,000 companies have participated in our programs
ADVERTISING, INTERNET, MEDIA, PUBLISHINGBBC WorldwideCNNeBayLinkedInMediaCorpSaatchi & SaatchiSingapore Press HoldingsThe Financial Times The Hoffman AgencyThe Walt Disney CompanyThomson Reuters
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 15
GOVERNMENT, NONPROFITAustralian Securities and Investments CommissionCentral Provident Fund BoardChangi Airport GroupEconomic Development BoardGICNSW TreasurySercoTemasek Group
HEALTHCARE, PHARMACEUTICALSAbbott LaboratoriesEu Yan SangGlaxosmithklineHoffmann-La RocheJohnson & JohnsonMerckPfizerSanofi
TELECOMMUNICATIONSEricssonNokiaOlive Communications SingtelStarhubTata CommunicationsTelstraVerizonVodafone TRANSPORTATIONAuckland TransportCathay Pacific AirwaysDubai Air Navigation ServicesNew Zealand Transport AgencyFiji AirwaysMetro Trains MelbourneNSW TrainsSBS Transit
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 16
FACULTY DIRECTORJOHN MAN’S TESTIMONIALS
John is also an effective coach and mentor. I have gained tremendously from his extensive experience and wealth of knowledge, and working with him has helped me gain proficiency in Lean Six Sigma, which has in turn, paved the way for me to be able to lead and coach others embarking on a similar journey.
It was great being coached by John. He always has a solution handy to overcome any challenge, be it in the problem definition, data collection, analysis, or control. I believe he can continue to contribute and add significant values to any business improvement projects and coaching.
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 17
PROGRAM ADVISORStefanie TaylorEmail: [email protected]: +61 3 9909 7310
John Man is a Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion where his primary expertise is in organizational performance and excellence. John enables managers and leaders to learn and apply tested methods that impact on the productivity of the organization and the quality of products and services delivered to stakeholders. He also deploys systems and structures in the work place that impact on business performance and process improvement and coach management teams to complete projects that implement value added changes in the organization.
CONTACT US
IN-HOUSECUSTOM
EXECUTIVEPROGRAMS
Clariden Global delivers custom learning programs for organizations all around the world. Whatever your business challenges are, we create focused learning experience that enables your organization to achieve success. Through partnerships with the most renowned thought leaders, industry experts and professors from around the world, these in-house custom executive programs will equip you with essential skills and capabilities to develop and implement strategies more effectively at your organization.
Engage with our thought leader today:
Certified Lean Six Sigma Master Black Belt and Business Process Transformation ChampionJohn Man
Contact Stefanie Taylor, Program Director at +61 3 9909 7310 | [email protected] 18
CONTACT US
We encourage you to learn more about Clariden Global Executive Education custom and open-enrollment programs. Our staff will be happy to answer your questions and help you determine the programs work best for you and your organization.
ENQUIRY FOR THIS PROGRAMStefanie TaylorEmail: [email protected]: +61 3 9909 7310
SINGAPOREEmail: [email protected]: +65 6899 5030Fax: +65 6567 4328Address: Clariden Global Pte Ltd 3 International Business Park #04-29, Nordic European Centre Singapore 609927
LONDONEmail: [email protected]: +44 (0) 20 7129 1222Fax: +44 (0) 84 3218 0413Address: 1 King Street London, EC2V 8AU United Kingdom
AUSTRALIAEmail: [email protected]: +61 3 9909 7310Fax: +61 3 9909 7788Address: Clariden Global Pty Ltd 530 Little Collins Street, Level 1 Melbourne VIC 3000, Australia
Group discount of 10% for the 2nd participant from the same organization. For limited time only by 10 July 2017 register 3 participants and the 4th participant will receive a complimentary seat.*One discount scheme applies.
An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment details will be sent together with the invoice based on your preferred payment method.
ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.
Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation.
Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue.
Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee.
PLEASE NOTE: Clariden Global International Limited reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability.
PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services.
4 WAYS TO REGISTER 3 PAYMENT METHODS
VENUE AND ACCOMMODATION INFORMATION
CANCELLATIONS AND SUBSTITUTIONS*All cancellations must be received in written form.
I would like to receive more information on hotel accommodation using Clariden Global coporate rate.
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