Business Unit: Nuisance Abatement

Department of Code Compliance

Management Review Report

FY-10-11 1

Table of Contents Section PageObjectives: Animal Services 4

1.1 Increase the number of animals adopted 5

1.2 Increase the number of animal impoundments 6

1.3 Increase the number of pets registered 71.4 Decrease the number of loose and loose/aggressive animal calls from citizens

8

Objectives: Neighborhood Code Compliance Services 9

2.1 Increase the number of Graded License Inspections conducted annually 10

2.2 Increase the percentage of Proactive Service Requests 11

2.3 Reduce the number of Quality Service Requests 12

2.4 Decrease the number of high weed and litter service request 13

2.5 New District Reduction of Service Requests by 5% 14

Objectives: Nuisance Abatement 15

3.1 Close cases within the Service Level Agreement 16

3.2 Number of lots mowed per mowing crew 17

3.3 Increase the number of lots mowed and cleaned 18

3.4 Collect illegally dumped tires 193.5 Close mow clean and closure cases with the Service Level Agreement 20



FY-10-11 2

Table of Contents Section PageObjectives: Demolition 214.1 Increase the number of commercial / residential properties with a goal

of demolishing 12 structures in FY 10-1122

4.2 Decrease the demolitions of commercial / residential structures by 10% 23

Objectives: Mosquito Control 24

5.1 Increase total mosquito control activities to 15,100 for FY 10-11 25

5.2 Increase mosquito collections made by species specific gravid trap method to 79% for FY 10-11

26

5.3 Increase mosquito control activities to 6,144 per FTE for FY 10-11 27

Objectives: Restaurant Bar and Inspection Division 28

6.1 Increase the number of corrections from previous food inspections 29

6.2 Increase the number of food inspections per FTE 30

6.3 Decrease the number of total Violations by 5% for FY 10-11 31

6.4 Increase customer satisfaction 32



FY-10-11 3

Table of Contents Section PageObjectives: Administration 33

7.1 Budget Expenditures 34

7.2 Revenues Collected 35

Objectives: Administration 36

8.1 Code Compliance Monthly Collections in FY10-11 37



FY-10-11 4

Business Unit: Animal ServicesObjective Source1.1 Increase the number of animals adopted to 2,800 for FY10-11 Chameleo

n

1.2 Increase the number of animal impoundments from 34,299 in FY09-10 to 36,000 in FY10-11

Chameleon

1.3 Increase the number of pets registered from 52,464 in FY09-10 to 55, 612 in FY10-11

Chameleon

1.4 Reduce the number of loose and loose/aggressive animal calls from citizens to 20,000 calls for FY10-11

CRMSChameleon



FY-10-11 5

Business Unit: Animal Services Objective 1.1: Increase the number of animals adopted to 2,800 for FY10-11

0

50

100

150

200

250

300

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nim

als

Ad

op

ted

Animals Adopted 220 191 195 232 205 0 0 0 0 0 0 0 1,043

Goal 180 200 200 260 250 250 250 250 250 220 250 240 2,800

Oct-10 Nov -10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May -11 Jun-11 Jul-11 Aug-11 Sep-11Yearly

Total



FY-10-11 6

Business Unit: Animal Services Objective 1.2: Increase the number of animal impoundments from 34,299 in FY09-10 to 36,000 in FY10-11

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

Nu

mb

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f A

nim

als

Imp

ou

nd

ed

Animals Impounded 2,643 2,217 2,137 2,187 1,671 0 0 0 0 0 0 0 10,855

Goal 2,708 3,467 2,814 2,597 2,563 2,244 2,908 3,375 3,404 3,426 3,333 3,161 36,000


Total



FY-10-11 7

Business Unit: Animal Services Objective 1.3: Increase the number of pets registered from 52,464 in FY 09-10 to 55,612 in FY 10-11

0

1,000

2,000

3,000

4,000

5,000

6,000

Nu

mb

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f P

ets

Reg

iste

red

Pets Registered 3,617 3,366 4,560 4,325 3,100 0 0 0 0 0 0 0 18,968

Goal 5,283 4,047 3,754 4,618 4,547 5,120 4,513 4,447 4,833 4,578 5,137 4,735 55,612

Oct-10 Nov -10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May -11 Jun-11 Jul-11 Aug-11 Sep-11 Yearly Total



FY-10-11 8

Business Unit: Animal Services Objective 1.4: Reduce the number of loose and loose/aggressive animal calls from citizens to 20,000 calls for FY10-11

0

500

1,000

1,500

2,000

2,500

3,000

Nu

mb

er o

f L

oo

se &

Lo

ose

/Ag

gre

ssiv

e A

nim

al C

alls

Loose & Loose Aggressive Animal Calls 1,949 1,493 1,452 1,703 1,170 7,767

Goal 2,000 2,100 1,600 1,600 2,475 900 1,050 1,625 1,525 1,650 1,875 1,600 20,000

Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11Yearly Total



FY-10-11 9

Business Unit: Neighborhood Code Compliance Services

Objective Source

2.1 Increase the number of Graded License Inspections conducted annually

CRMSCrystal

2.2 Increase the percentage of Proactive Service Requests CRMS

2.3 Reduce the number of Quality Service Requests CRMS

2.4 Decrease the number of high weed and litter service request CRMSCrystal

2.5 New District Reduction of Service Requests by 5% CRMS



FY-10-11 10

Business Unit: Neighborhood Code Compliance ServicesObjective 2.1: Increase the number of Graded License Inspections conducted annually to 1,540 for FY10-11

0

50

100

150

200

250

Num

ber

of G

rade

d Li

cens

e In

spec

tions

# of Graded License Inspections 62 72 30 208 65 437

Goal 65 76 41 88 134 135 68 165 163 177 223 205 1,540

Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total



FY-10-11 11

Business Unit: Neighborhood Code Compliance ServicesObjective 2.2: Increase the percentage of Proactive Service Requests created by Officers to 55%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Per

cen

t o

f P

roac

tive

Ser

vice

Req

ues

ts

% of Proactive SRs 72% 61% 82% 50% 47% 0% 0% 0% 0% 0% 0% 0% 0%

Goal 55% 55% 55% 55% 55% 55% 55% 55% 55% 55% 55% 55% 55%




FY-10-11 12

Business Unit: Neighborhood Code Compliance Services-Community CodeObjective 2.3: Reduce the number of Quality Service Requests (call back complaints) as compared to the same period last fiscal year by 5 percent

0

10

20

30

40

50

60

70

80

90

100

Nu

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ual

ity

Ser

vice

Req

ues

ts

# of Quality SRs 27 31 12 10 13 93

Goal 19 18 62 30 16 14 29 32 64 32 29 29 374

Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11 Yearly Total



FY-10-11 13

Business Unit: Neighborhood Code Compliance Services-Community Code Objective 2.4: Decrease the number high weed and litter service requests by 12 percent

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

Nu

mb

er o

f H

igh

Wee

d a

nd

Lit

ter

Req

ues

ts

# of High Weed and Litter SRs 2,673 1,665 1,183 1,005 677 7,203

Goal 2,543 1,452 1,106 1,118 829 2,776 4,898 5,427 3,989 3,344 2,691 2,771 32,944




FY-10-11 14

Business Unit: Neighborhood Code Compliance Services-Community Code Objective 2.5: New District Reduction of all SR’s by 5%

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

New

Dis

tric

t R

edu

ctio

n o

f S

R b

y 5%

Total number of SR's 12,106 12,298 7,589 5,952 5,049 0 0 0 0 0 0 0 42,994

New District Reduction of SR by 5% 8,946 7,586 5,474 7,396 6,387 9,122 14,324 12,617 13,993 18,377 11,849 12,878 128,949




FY-10-11 15

Business Unit: Neighborhood Nuisance Abatement

Objective Source

3.1 Close 98 percent of cases by the Service Level Agreement (SLA) for Nuisance Abatement (Subdivision: Mow Clean / R.I.I.P)

CRMSCrystal

3.2 The number of lots mowed daily per mowing crew Mow Clean Work Order

3.3 Increase the number of lots mowed and cleaned from 23,886 in FY09-10 to 24,000 in FY10-11

CRMS

3.4 Collect 30,000 illegally dumped tires in FY10-11 Mow Clean Work Order

3.5 Close 70 percent of mow clean and closure cases by the Service Level Agreement (SLA)

CRMSCrystal



FY-10-11 16

Business Unit: Nuisance Abatement Objective 3.1: Close 93 percent of cases by the Service Level Agreement (SLA)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Per

cen

tag

e o

f C

ases

Clo

sed

wit

hin

SL

A

Cases Closed w/I SLA 86% 81% 79% 79% 99%

Goal 93% 93% 93% 93% 93% 93% 93% 93% 93% 93% 93% 93% 93%




FY-10-11 17

Business Unit: Nuisance Abatement (Subdivision: Mow Clean)Objective 3.2: The number of lots mowed daily per mowing crew

$0

$50

$100

$150

$200

$250

$300

Cost to Mow and Clean Lots 8 10 10 10 10 10

Goal 15 15 15 15 15 15 15 15 15 15 15 15 15




FY-10-11 18

Business Unit: Nuisance Abatement (Subdivision: Mow Clean)Objective 3.3: Increase the number of lots mowed and cleaned from 23,886 in FY 09-10 to 24,000 in FY 10-11

0

500

1,000

1,500

2,000

2,500

3,000

3,500

Nu

mb

er o

f L

ots

Mo

wed

an

d C

lean

ed

Lots Mowed and Cleaned 2,596 716 786 589 318 5,005

Goal 2,350 1,959 1,086 1,024 427 1,797 2,571 2,742 2,664 2,735 2,663 2,012 24,030




FY-10-11 19

Business Unit: Nuisance Abatement (Subdivision: Mow Clean)Objective 3.4: Collect 30,000 illegally dumped tires in FY10-11

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

Nu

mb

er

of

Tir

es

Co

llec

ted

Number of Tires Collected 347 2,105 1,416 1,577 1,091 6,536

Goal 2,732 2,237 3,191 3,333 3,515 3,250 2,596 2,033 1,302 2,119 1,665 2,027 30,000




FY-10-11 20

Business Unit: Nuisance Abatement (Subdivision: Mow Clean)Objective 3.5: Close 70 percent of mow clean and closure cases by the Service Level Agreement (SLA)

0%

20%

40%

60%

80%

100%

120%

140%

160%

180%

200%

Per

cen

tag

e o

f C

ases

Clo

sed

wit

hin

SL

A

Cases Closed w/I SLA 98% 100% 91% 91% 99% 40%

Goal 85% 99% 88% 88% 88% 88% 66% 64% 58% 37% 44% 39% 70%




FY-10-11 21

Business Unit: Demolition

Objective Source

4.1 Increase the number of commercial / residential properties with a goal of demolishing 12 structures in FY 10-11

4.2 Decrease the demolitions of commercial / residential structures by 10%



FY-10-11 22

Business Unit: DemolitionObjective 4.1: Increase the number of commercial / residential properties with a goal of demolishing

175 structures in FY 10-11

0

5

10

15

20

25

30

35

40

45

50

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tru

ctu

res

Dem

oli

shed

Number of Structures Demolished 0 0 29 31 21 81

Goal 14 14 15 15 14 15 15 15 15 15 14 14 175




FY-10-11 23

Business Unit: DemolitionObjective 4.2: Decrease the time of demolishing commercial/residential structures by (10% Decrease) Note: A zero in the “Time to Demolish Structure” field indicates no demolition during the month

20

40

60

80

100

120

140

160

180

200

220

240

260

280

300

Tim

e to

Dem

olish

Stru

ctur

e

Time to Demolish Structure 0 0 88 240 179 507

Goal 76 70 59 64 66 90 34 50 76 35 39 0 659




FY-10-11 24

Business Unit: Mosquito Control

Objective Source

5.1 Increase total mosquito control activities to 15,100 for FY10-11

5.2 Increase mosquito collections made by species specific gravid trap method to 79% for FY10-11

5.3 Increase mosquito control activities to 6,144 per FTE for FY10-11



FY-10-11 25

Business Unit: Mosquito ControlObjective 5.1: Increase total mosquito control activities to 15,100 for FY10-11

0

1,000

2,000

3,000

4,000

5,000

6,000

To

tal M

osq

uit

o C

on

tro

l Act

ivit

ies

Total Mosquito Control Activities 1,278 1,034 1,586 2,282 1,858 8,038

Goal 1,422 1,164 533 1,208 744 1,453 1,338 1,466 1,382 1,707 1,453 1,230 15,100

Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly

Total



FY-10-11 26

Business Unit: Mosquito ControlObjective 5.2: Increase mosquito control activities to 6,144 per FTE for FY10-11

0

100

200

300

400

500

600

700

800

Mo

squ

ito

Co

llec

tio

ns

per

FT

E

Mosquito Collections per FTE 426 345 529 761 619 2,680

Goal 531 711 399 613 408 491 494 496 523 528 543 407 6,144


Total



FY-10-11 27

Business Unit: Mosquito ControlObjective 5.3: Increase the percent of mosquito borne disease detected before a human case is reported by 80% for 10-11

0%

20%

40%

60%

80%

100%

120%

Per

cent

of

Mo

squi

toB

orn

e D

isea

se D

etec

ted

% of Mosquito Borne Disease Detected 100% 0% 0% 0% 0% 100%

Goal 80% 80% 80% 80% 80% 80% 80% 80% 80% 80% 80% 80% 80%

Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly

Total



FY-10-11 28

Business Unit: Restaurant Bar and Inspection Division

Objective Source6.1

Increase the number of corrections from previous food inspections violations with a goal of 12,000 corrections

Crystal

6.2

Increase the number of food inspections per FTE with a goal of 920 inspections per Sanitarian

Crystal

6.3

Decrease the number of total Violations by 5% for FY 10-11 Crystal

6.4

Increase the percent of customer satisfaction with food safety presentation to 91%

Crystal



FY-10-11 29

Business Unit: Restaurant Bar and Inspection DivisionObjective 6.1: Increase the number of corrections from previous food inspections violations with a goal of 12,000 corrections annually

0

250

500

750

1,000

1,250

1,500

1,750

2,000

2,250

2,500

2,750

3,000

To

tal F

oo

d In

spec

tio

n C

orr

ecti

on

s

Food Inspection Corrections 653 472 405 635 518 2,683

Goal 720 840 840 1,140 1,140 1,140 1,140 840 1,200 1,320 1,200 480 12,000




FY-10-11 30

Business Unit: Restaurant Bar and Inspection DivisionObjective 6.2: Increase the number of food inspections per FTE with a goal of 900 inspections annually

0

10

20

30

40

50

60

70

80

90

100

110

120

130

140

150

To

tal F

oo

d In

spec

tio

ns

per

FT

E

Food Inspections per FTE 117 42 46 69 49 323

Goal 90 50 48 64 48 64 88 88 88 96 96 80 900




FY-10-11 31

Business Unit: Restaurant Bar and Inspection DivisionObjective 6.3: Decrease the number of total Violations by 5% for FY 10-11

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

5,500

6,000

To

tal N

um

be

r o

f V

iola

tio

ns

Total Violations 2,406 1,351 1,320 1,778 536 7,391

Goal 3,549 2,882 3,773 3,468 3,376 4,418 3,807 2,969 2,764 2,788 3,030 2,222 39,047

Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Yearly Total



FY-10-11 32

Business Unit: Restaurant Bar and Inspection DivisionObjective 6.4: Increase the percent of customer satisfaction with food safety presentation to 91%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Per

cen

t o

f C

ust

om

er S

atis

fact

ion

% of Customer Satisfaction 90% 91% 99% 99% 97% 95%

Goal 91% 91% 91% 91% 91% 91% 91% 91% 91% 91% 91% 91% 91%




FY-10-11 33

Business Unit: Administration

Objective Source

7.1

Budget Expenditures Advantage

7.2

Revenues Collected Advantage



FY-10-11 34

Business Unit: AdministrationObjective 7.1: Budget expenditures kept in line at or below budget.

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

Ex

pe

nd

itu

res

Ex penditures 7.2% 7.9% 15.1% 29.9% 39.6%

Goal 8.3% 16.7% 25.0% 33.3% 41.7% 50.0% 58.3% 66.7% 75.0% 83.3% 91.7% 100.0%




FY-10-11 35

Business Unit: AdministrationObjective 7.2: Revenues Collected

CCS has identified a report issue for certain revenue codes. These YTD totals are overstated because they include billed and actual cash received.

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

Rev

enue

Revenue 4.2% 3.1% 15.2% 8.1% 3.6%

Goal 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3%




FY-10-11 36

Business Unit: Revenue & Collection

Objective Source

8.1

Decrease the number of previous years delinquent Multi-Tenant accounts by 50%

Advantage



FY-10-11 37

Business Unit: Revenue & Collections Team Objective 8.1: Decrease the number of previous years delinquent Multi-Tenant accounts by 50%

50

65

80

95

110

125

Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11

Del

inq

uen

t M

ult

i-T

enan

t A

cco

un

ts

Delinquent Multi-Tenant accounts 120 117 113 108 86

Goal 125 120 115 110 105 100 95 90 85 80 75 70

Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11

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Business Unit: Nuisance Abatement

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