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Paul Chapman VP Global Infrastructure and Cloud Operations, VMware
BUSINESS VALUE OF THE
SOFTWARE-DEFINED
DATA CENTER
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Change Velocity
There are 6.8 billion people on the planet, and 4 billion of them use a mobile phone; only 3.5 billion of them use a toothbrush
A new server is added to the cloud for every 600 smartphones or 120 tablets1
1 Source: Intel and 3rd Party Analysis http://download.intel.com/newsroom/kits/istcs/pdfs/CloudFunFacts.pdf
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Survey: Cell phones are more important than sex, shoes, exercise
Change Velocity
22%
21%
63%
55%
50%
33%
0% 10% 20% 30% 40% 50% 60% 70%
Toothbrush
Shoes
Chocolate
Caffeine
Exercise
Sex
Things you would rather give up than your mobile phone:
(70% of which were women by the way)
N = 500
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What does the Software-Defined Data Center mean to you?
1. A highly automated approach to infrastructure, in which all resources (compute, storage, network) are virtualized to provide maximum flexibility
2. A new type of CAD software that you can use to design data centers
3. The last talk before Moneyball
4. A raft of organizational and process changes
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Why Should IT Care? Status quo between business and IT
challenged/removed by option to use external Cloud providers
LOB and developers bypassing IT entirely
External providers challenging IT with on-demand services, innovative business models
Struggling to keep up with demand for new services
Maintaining the “status quo” of IT is exhausting personnel
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Why Should IT Care?
True differentiation of an IT organization is its *intimacy* with its own business
Service Broker
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Desired state of your IT?
1. Deliver increased value in the most cost efficient way
2. Demonstrate increased IT value through financial measurement and benchmarking
3. Increase agility to speed-up delivery of new products and services
4. Embrace and govern use of external cloud providers
5. Actively serve the business instead of simply KTLO
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What is your greatest challenge in moving to a software-defined architecture?
1. New operations and management approaches
2. Politics, IT credibility, other organizational issues
3. IT-as-a-Service technical implementation- descriptions, catalog, interface, and SLAs
4. Availability of trained staff
5. Finance and accounting: moving CAPEX OPEX, showback or chargeback models
6. Other technical or implementation issues
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Measuring Business Value of SDDC
Efficiency Agility Control
Reduce IT costs – CAPEX and OPEX through more efficient utilization of hardware and human resources
Leverage flexible infrastructure and automation to speed delivery of new services to the business and its customers
Ensure data and application security, compliance, availability, recoverability, and performance
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VMware IT Lessons Learned
Cloud infrastructure technology is not the hardest part of the journey
Three aspects of cloud computing operations MUST be addressed: – Financial management and measurement – CFO view
– Organizational transition – CIO view
– Technology platform – Architecture view
Common challenges – Passive leadership/aligned incentives
– Adopting the mindset of a service-oriented and change-responsive organization
– Understand the transition is evolutionary and make step-wise, evolutionary changes to get there
Recognition that cloud operations (CloudOps) is new and there will be challenges – “Red” is not bad; it’s a an opportunity to optimize and mature
– Think and behave like a “SAAS” provider
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VMware Cloud Operating Model
Cloud Operations
Cloud Infrastructure Operations
Cloud Tenant Operations Consumers
24x7 Command
Center
Applications Operations
Applications Engineering
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What is the most important outcome to drive?
1. Adapt how we operate to become an engine for innovation
2. Run a secure, compliant business
3. Embrace external providers as a platform for innovation
4. Break free from KTLO/maintaining current operations
5. Reduce CAPEX/acquisition costs
6. Reduce TCO/OPEX, increase efficiency
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