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All information in this presentation is provided in confidence and shall not be published or disclosed wholly or in part to any other partywithout Partners in ITs written permission.

All trademarks are hereby acknowledged Copyright Partners in IT td !"#$

IT Service Management Solutions

Business Continuity Planning

In

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Why is Business Continuity Planning Important?

BCPs are critical to the transparent and continuous operation of all types ofbusinesses

Analysts claim to out of five businesses that e!perience a disaster ill go out of

business ithin five years of the event

The ability of an organi"ation to recover from a disaster is directly related to the

degree of BCP that has ta#en place B$%&'$ the disaster

BCPs more important as companies( reliance on technology increases) more emphasis on IT and communication services

to help manage supply chains

less tolerant of information and service loss

&rganisations must plan for the recovery of #ey business functions* using priorities

and timescales derived from assessed ris#s and accompanying data)

BCPs must cover IT* data and voice communications as ell as for essentialpersonnel and offsite locations)

BCPs must consider people and accommodations in hich they can or#)

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Why is there greater emphasis no given to BCP?

Creating and maintaining a BCP helps ensure that an institution has theresources and information needed to deal ith these emergencies+

,atural disasters such as storms* floods and fire

Accidents

Sabotage

Terrorism Poer and energy disruptions

Communications* transportation* safety and service sector failure

$nvironmental disasters* pollution and ha"ardous materials spills

Cyber attac#s and hac#er activity

Business Continuity Planning is at or near the top of C$& and CT& concerns

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What did recent events teach us?

Plans must be updated and tested fre-uently All types of threats must be considered

.ependencies and interdependencies should be carefully analysed

/ey personnel may be unavailable

Telecommunications are essential

Alternate sites for IT bac#up should not be situated close to the primary site

$mployee support 0counselling1 is important

Copies of plans should be stored at a secure off2site location

Si"able security perimeters may surround the scene of incidents involving national

security or la enforcement* and can impede personnel from returning to buildings

Increased uncertainty 0folloing a high impact disruption such as terrorism1 may

lengthen time until normal operations are restored

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Business ,eed

Trac#ing plans via paper document and email as difficult

Wor#ing out re-uirements for .' locations as cumbersome and

needed a separate spreadsheet to maintain

,o clear vie of ho as actively managing and maintaining plans

.ata terminology 3 such as location names 2 as inconsistent acrossdifferent departments

/PI reporting as a manual process that too# days to create

A single source to hold information that ould be accessible in a .'

situation

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Uses a simple form to enter data

BCP in Service,o

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Each business activity entered as a Statement of Requirements capturing key

information such as Recovery Point and Time Objectives !ctivity performed numberof "TE#s

BCP in Service,o

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Once Statements of Requirements have been entered sho$s a quick vie$ of $hat

$ould be required from a remote facility if a plan $as activated

BCP in Service,o

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Provides consistent vie$ of core process

BCP in Service,o

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%uick vie$s of all plans and Statement of Requirements

BCP in Service,o

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&on'gurable compliance checks to create (P) dashboard

BCP in Service,o

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Single source of information

SaaS hosted so available from any location that can access the internet

Plans can be managed4 last revieed on* tested on* as ell as being

used for holding the plan activities4 escalation* return to or#

Provides real2time information on the data held ithin a BCP for in themoment /PI reporting

5ses e!isting Service,o data structure to trac# plans against

6ocations* .epartments and Business Services

Changes and amendments are audited and can be trac#ed

,otifications sent on hen revie periods are reached 'emote location re-uirements in a .' scenario available in a couple of

clic#s

Can be lin#ed to Service,o IT 7'C to handle remediations in missing

data

Benefits

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All information in this presentation is provided in confidence and shall not be published or disclosed wholly or in part to any other party without Partnersin ITs written permission.

All trademarks are hereby acknowledged Copyright Partners in IT td !"#$

IT Service Management Solutions