businessetiquette-131220225255-phpapp02.ppt

8/11/2019 businessetiquette-131220225255-phpapp02.ppt

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Amity Business School

Business Etiquette

Dipanker Mishra

Divik Gupta

Vishakha Singh

Utsav GuptaShambhavi Singh

Manu Siddharth Jha


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What is Etiquette?

Etiquette is a code of behavior that delineates

expectations for social behavior according to

contemporary conventional norms within a

society, social class, or group.


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Why business Etiquette ?

Differentiates you from others in a competitive job market Enables you to be confident in a variety of settings with a

variety of people

Honors commitment to excellence and quality

Modifies distracting behaviors and develops admiredconduct

Exhibit Professionalism and develop a polished image

Be one step ahead, practice the social skills necessary to help you makea great first impression and stand out in a competitive job market.


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The Importance of Introductions

Gender

Name Tags


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Handshake


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Handshake

Handshake is a gesture of acceptance and welcome

Extend your right hand

Web to web, finger to finger

Give slight pressure

Grasp the other persons hand firmly and completely

Look into the eyes and smile

Release the hand in three seconds

But no matter what, never, ever refuse to accept

someones hand
http://images.google.co.in/imgres?imgurl=http://www.thunderbirdcorpfin.com/images/handshake.jpg&imgrefurl=http://www.thunderbirdcorpfin.com/&usg=__wObWpE6V_q9apYgVsbiDaba3j_8=&h=399&w=301&sz=178&hl=en&start=24&tbnid=uNuHy7jESNLOBM:&tbnh=124&tbnw=94&prev=/images%3Fq%3Dcorporate%2Bhandshake%26gbv%3D2%26ndsp%3D20%26hl%3Den%26sa%3DN%26start%3D20http://images.google.co.in/imgres?imgurl=http://www.best-business-ideas.com/images/corporate-handshake.jpg&imgrefurl=http://www.best-business-ideas.com/General_Marketing.html&usg=__6P9eVw1VC9Zoj0pr7IcJ4mwxigg=&h=372&w=384&sz=25&hl=en&start=40&tbnid=3-anuRjL8biQLM:&tbnh=119&tbnw=123&prev=/images%3Fq%3Dcorporate%2Bhandshake%26gbv%3D2%26ndsp%3D20%26hl%3Den%26sa%3DN%26start%3D20http://images.google.co.in/imgres?imgurl=http://www.wholesalemerchantprocessing.com/handshake.jpg&imgrefurl=http://www.wholesalemerchantprocessing.com/jobs.php&usg=__5RcJqj5uRN7aoLZzLOGV2ZkBvcI=&h=581&w=400&sz=110&hl=en&start=32&tbnid=ONCNBKJsBsYQfM:&tbnh=134&tbnw=92&prev=/images%3Fq%3Dcorporate%2Bhandshake%26gbv%3D2%26ndsp%3D20%26hl%3Den%26sa%3DN%26start%3D20


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Certain important business

Etiquettes are : E-mail etiquette

Dining etiquette

Telephone etiquette

Office etiquette

Meeting etiquette

Business card etiquette

Cubicle etiquette

Dress etiquette

Networking


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Dining etiquette

Be on time Wait to sit until host/hostess indicated the seating arrangement

Stand on the right side of your chair and enter from your left

Put your napkin in your lap

Decide on your menu selections quickly

Never order the most expensive item Wait for all people to be served before beginning

Know which silverware to use with which food

Wait until everyone has been served before you begin to eat

Salt/Pepper pass together

Generally pass food to the right


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Individual Place Setting


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Manners in dinning etiquette Dont eat with your mouth full

Keep one hand in your lap unless you are eatingEuropean style

Remove anything from your mouth with the sameimplement that it went in with (except bones)

Eat at a moderate speed

Try to maintain some polite dinner conversation

Never medicate yourself at the table

If you must leave the table, place your napkin in yourchair


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Pre-Dinner Etiquette

Arrive on time

Call ahead if you know you will be late

Wait 15 minutes before calling to check onthe arrival status of your dinner partners


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Sitting Down

Do not place any bags, purses, sunglasses, cellphones, or briefcases on the table

When you are all seated, gently unfold your napkin

and place it on your lap, folded in half with the fold

towards your waist

Keep utensils in the same order they appear on the

table

Do not rearrange to accommodate yourself if youare left-handed

Wait for all parties to arrive before beginning any

part of the meal


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Place Setting

Solids on your left: Forks

Butter plate

Napkin (may also be on your plate)

Liquids on your right: Glasses/Cups Knives

Spoons

Whether basic or formal place setting, use your

utensils from the outside in Dessert utensils may be above the place setting or

served with dessert


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Eating Styles

Continental or European style: cutting the

food with the right hand and using the left

hand to hold the

food while cutting and when eating.

American style: cutting the food with the

right hand and holding the food with the

left, then switching

hands to eat with the right hand.

Resting and finished utensil positions: see

dia rams


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Ordering

When in doubt, follow the lead of the host

Dont order the most expensive item

Order simply Avoid finger foods or difficult foods that are

difficult to eat

In general, dont order alcohol at abusiness meal


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Dos and Donts of Dining

General Etiquette

Turn off cell phones and beepers Have proper posture

Keep elbows off the table

Do not apply makeup or comb your hair at the table

Utensils

Remember never to hold a utensil in a fist

Do not talk with your utensils

Set the utensils on your plate, not the table, when you are not using them Do not use both hands simultaneously to hold utensils and cups

Napkins

Use your napkin frequently

Do not use your napkin as a tissue

If you have to sneeze, turn your head away from the table

While Eating

Wait for everyone to get their meal before starting yours

Dont talk with your mouth full

Dont chomp ice

Take small bites

Cut your salad into bite size pieces if necessary

Try to pace yourself to finish at the same time as everyone else

If you leave the table, excuse yourself and place your napkin on your seat

When you are finished eating, place your napkin neatly to the left of your plate, but do not push your

place setting away from you


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Paying the Bill

You should prearrange how the bill is

being paid

Make sure the bill is accurate

Tip appropriately

15% for moderate service

20% for excellent service


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Telephone Etiquette

When u initiate a call identify yourself

Tell the basic nature of your call

Have someone answeryour calls.

Always return calls.

No phone calls during

meetings
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Managing Angry Callers

Listen his problem or complaint carefully

Do not interrupt him, let him finish the whole

thing first

Do not say, "you are wrong"

Empathize with him You should be good in your area of work and

investigate about his complaint or problem and

solve it

Tell him the process of solving the problem Do not mislead

Call him back when you have the solution, this

feedback is important


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Office Etiquette

Those who follow good office etiquette are

promoted and given choice assignments.

Those who are seen as crass are passed over

or have their employment terminated.

Be self-aware-use common sense Mind your own business

Never go over your supervisors head

Obey your companys business dress code

Treat every employee with the same respect Do not post things of an offensive nature


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Reasons for firing employees

- Bad language.

-Excessive workplace gossip.-Drinking on the job.

-Leaving without telling anyone.

-Too many personal callsBreaches of office etiquette

-Bad hygiene.

-Bad habits.-Wastefulness with paper.


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Office Etiquette

Show a healthy respect for colleaguesexperience and expertise

Exhibit a positive attitude and know what your

role will be on the team How can I bestassist?

Leave your personal life at the front door

Inquire about the proper way to respond toco-workers, supervisors, clients ( Businessletter head, phone call etc.)


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Office Etiquette

Greetings

Punctuality

Space Time

Play the Host

Posture

Hovering

Communication

Credit &Compliments

Speak well of

your co-workers The Boss


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Meeting etiquette

Avoid swear words and vulgar references Poor communicating skill is not

professional

Avoid personal questions during first

meeting

Whoever gets to the door first should open

it and hold for others who are following

Turn off your cell phone ringer ,acceptvoicemail and text messaging only


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Dress Etiquette

The Professional

looks

Dress for the part

Simple but Classy

Grooming
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Casual Judging Arguing

Seating Positions

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