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Business & Personal

Insurance Solutions

Business & Personal

Insurance Solutions

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Introduction

The Commercial Lines Division of ACE Insurance has been created specifically to develop insurance products

and client management services for the small to medium (SME) business market and for the general

personal insurance needs of individual consumers.

Apart from providing innovative product and coverage solutions, ACE also offers state-of-the-art enterprise

solutions that facilitate an easier quotation and binding process with an on-site policy issuance facility

where needed.

ACE is committed to working with preferred distribution sources which recognize the market segments we

are focused on and the benefits enterprise systems deployment can bring to client servicing.

Be it a mono-line or multi-line coverage, single policy or master policy, affinity group or individual broker/

agent, ACE can provide the requisite risk management solutions needed to develop the Business and

Personal Consumer Insurance sector.

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About SME/Affinity

The SME/Affinity component of ACEs Business & Personal

Insurance Solutions provides an extensive range of risk

management options which are designed to meet the needs

of todays businessman and their desire to protect their

assets, liabilities and staff.

Products can range from single cover policies to multi-

line packaged policies for the individual business, right

through to group policies or schemes for trade associations

and generic interest groups. Whatever the business and

whichever products are selected, the best tailored business

solution will be created.

ACE Solutions

Industrial Guard

Focusing on small to medium sized enterprises, the

IndustrialGuard policy has been developed to accommodate

a wide range of businesses including manufacturing,

assembly-line, warehousing and distribution. Single or multi

line covers can be offered for either individual site or multiple

location businesses.

Property Guard

This product provides a customized approach through

single or multi-line covers for property owners, landlords

and managing agents, tenants, condominium boards and

residential housing associations.

Residential Strata

Providing an extensive selection of cover options designed to

cater to the specific needs of Strata Managers or corporate

residential management boards.

Landlords

A product tailored to meet the individual needs of both

corporate or private landlords or investors.

Small and Medium Business Insurance

Retail Guard

The RetailGuard is equally suited to the single site business

owner requiring one policy through to the franchised

distribution business which will need multi-site and/or multi-

line packaged covers. The policy coverage is designedspecifically for the retail trade and can offer protection for an

extensive range of occupations and business activities.

Office Guard

The opportunities for multi-line packaged covers under the

OfficeGuard are wide reaching, accommodating occupations

ranging from the medical world (optometrists, chiropractors,

doctors, dentists, veterinary clinics, etc) through to clerical

services (insurance brokers and agents, real estate agents,

accountants, surveyors, lawyers, etc) operating from a single

or multiple office premises.

Leisure Guard

With a focus on the growing leisure and recreational

industries, LeisureGuard provides an extensive range of

covers that will suit most businesses including restaurants,

bars, bistros, cafes, hotels, motels, sports clubs, social

clubs and the like.

Strengths

Specialist industry and underwriting expertise

Strong market presence with long term focus

Product innovation and creative marketing approaches

The commitment to work exclusively through preferred

partnership agreements with brokers and clients

Superior customer and claims service

Tailored cost effective solutions delivered via our state-of-

the-art e*placement platform which facilitates quoting,binding, policy issuance and renewal on-line

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About Personal Lines

Personal Lines, as part of ACEs Business & Personal

Insurance Solutions initiative, is focused on developing

customised solutions to meet the insurance and risk

management needs of groups of individuals or market/

industry segments.

Personal Lines offers comprehensive protection for individual

consumers through both traditional and non-conventional

distribution channels. Products can be offered on a

standalone or master policy basis and tailored according

to distribution characteristics and customer segmentation.

Each product can be sold separately or bundled together.

The products can also be designed as No Additional Cost

programs as part of a customer loyalty program.

ACE Solutions

Home Guard

Home Protection

Buying and furnishing a home is often the largest investment

an individual ever makes; protection is critical to safeguard

such an investment for home-owners, landlords and renters.

The Home Protection product provides cover for the building

and personal contents of the home against fire, theft,

accidental damage, storm/flood, earthquake and a wide

range of other perils.

In countries where protection is required for Strata

Properties by legislation, Residential Strata policies are also

available.

Collections

Normal home protection policies often exclude cover for

existing collections accumulated over the years, be they

wine, memorabilia or paintings. The ACE home protection is

geared towards providing coverage for specific perils that

may damage or lead to the loss of such collectible items.

Personal Lines

Outside the Home

To complement Home Protection, cover is available in the

event of theft or burglary of personal belongings while

outside the home. This product covers monetary and

personal effects loss in addition to medical fees due toassault or burglary.

Wallet Guard

Covers both the loss of money and reimburses the cost of

replacing important documents (ID cards, driving licenses,

passports, etc.) if the Insureds wallet is stolen or lost.

Additionally, cover for assault whilst withdrawing cash from

an ATM machine can be included.

Identity Theft

Identity theft is increasingly emerging as a leading white-collar crime as on-line commercial transactions grow.

The risk of fraudulent use of identity through credit card

purchases and the opening up of credit lines can be

mitigated through Identity Protection which covers fees

incurred to regain/re-state credit credentials.

Sports Guard

Sporting Activity

Many individuals partake in leisure sporting activities.

Protection is available for personal liability cover against

others whilst participating in a sporting activity. In addition,there is cover against the loss of or breakage of certain

individual equipment. The aim of the product is to provide

comprehensive cover for typical sporting activities such as

golf, cycling, squash and the like. The cover can be provided

to either the individual person or sporting clubs/associations

on behalf of their members.

Strengths

Regional capabilities backed by global reach and

underwriting excellence

Deep local insight and understanding of the end-customers risk management needs

Breadth of conventional and non-conventional product

offerings to cater to diverse customer needs

Tailored solutions to enhance customer loyalty

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About Specialty Personal Lines

ACE has developed a range of products which meet

the increasing need to protect the consumers personal

possessions such as mobile phones, laptop computers

and credit cards from hazards such as theft and accidentaldamage. Specialty Personal Lines is part of ACEs Business

& Personal Insurance Solutions and is geared towards

meeting the unique needs of todays increasingly digital,

mobile and cashless society.

In Specialty Personal Lines, ACE will work with selected

partners to develop protection solutions which meet the

specific needs of their customers. Our goal is to provide

bespoke solutions at affordable premiums which will enhance

both the products competitive edge and sales capability thus

creating tangible bottom-line benefits.

ACE Solutions

What can be insured?

The range of protection encompasses coverages for items

such as:

Digital Equipment Personal Items

Cameras Credit Cards

Laptop Computers Passports, ID and other

Mobile Phones important documents

Portable Gaming Purchase Protection

Video Cameras

These protection products can be sold individually or bundled

together to create unique insurance solutions.

The Specialty range of covers can also be provided as No

Additional Cost products where insurance is embedded

within another product; thus making that particular product a

more complete offering. For example:

Purchase Protection embedded as a credit card benefit

Accidental Damage protection embedded with the

purchase of new laptops

Theft insurance provided free with the purchase of a new

mobile handset

Specialty Personal Lines

Range of covers

Specialty products typically provide worldwide protection

against the following perils:

Accidental Damage

Loss* Theft

Water Damage

*where market conditions allow

How theyre sold

Generally, Specialty Personal Lines products are distributed

at the point of purchase of a new mobile electrical item or

new credit or loyalty card application. Using this approach,

these products can often achieve a take-up rate of more

than 20%.

Where point of sale sales are not possible (due to local

sales legislation), alternative sales channels such as

telemarketing or direct sales can be developed with

partners.

The Value Proposition

The simplicity of the products combined with affordable

premiums make the consumers purchase decision easy.

Consequently, high sales volumes can be achieved which in

turn can generate substantial revenue opportunities for ACEs

partners.

Through Specialty Personal Lines products, ACE can help a

company achieve several objectives:

Generate additional revenue

Increase customer retention and satisfaction

Market differentiation in the face of increased competition

Strengths

Global experience in developing and managing Specialty

Personal Lines Programs with national and international

retailers, manufacturers and network operations

Provision of end-to-end solutions in terms of underwriting,program management, customer and claims

administration

Seamless integration of the product with the existing

infrastructure and sale processes

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New Zealand

ACE Insurance LimitedCU-1-3, Shed 24, Princes Wharf

Auckland 1010, New Zealand

Tel : +649 377 1459

Fax : +649 303 1909

Philippines

ACE Insurance Company of North America14th Floor, Export Bank Plaza

Chino Roces Avenue

Corner Sen. Gil J. Puyat

Makati City D-1230, Philippines

Tel : +632 849 6000

Fax : +632 325 1675

Singapore

ACE Insurance Limited600 North Bridge Road

#04-02 Parkview Square

Singapore 188778

Tel : +65 6398 8000

Fax : +65 6298 1055

Taiwan

ACE American Insurance Company

Insurance Company of North America10F, No. 8, Sec. 5, Hsin Yi Road

Taipei 110, Taiwan R.O.C.

Tel : +886 2 8758 1800

Fax : +886 2 8758 1990

Thailand

ACE Insurance LimitedLevel 8, Abdulrahim Place

990 Rama IV Road, Silom BangrakBangkok 10500, Thailand

Tel : +662 611 4040

Fax : +662 636 1080

Vietnam

ACE Insurance Company, Ltd.

Saigon Finance Center

9 Dinh Tien Hoang Street, 8/F

District 1, Ho Chi Minh City

Vietnam

Tel : +848 910 7227

Fax : +848 910 7228

BPIS09/2008

PROFILE OF ACE

The ACE Group of Companies is one of the worlds largest providers of commercial property and casualtyinsurance and reinsurance.

Swiss incorporated parent company ACE Limited has the A+ financial strength rating by both Standard & Poorsand AM Best. This rating is indicative of ACEs strong capital base and financial stability; key attributes in thebusiness of risk.

With a history dating back to 1792, ACE is distinguished by its underwriting expertise, superior claims handlingand global franchise a physical presence in more than 50 countries and a strong presence in Asia Pacific.

For more information, visit www.acelimited.com

ACE ASIA PACIFIC OFFICES:

Australia

ACE Insurance LimitedACE Building, 28-34 OConnell Street

Sydney, NSW 2000, Australia

Tel : +612 9335 3200

Fax : +612 9335 3333

Hong Kong

ACE Insurance Limited25th Floor, Shui On Centre

No. 6-8 Harbour Road

Wanchai, Hong Kong

Tel : +852 3191 6800

Fax : +852 2560 3565

Indonesia

PT ACE INA Insurance

World Trade Centre, 13th Floor

Jl. Jendral Sudirman Kav. 29-31

Jakarta 12920

Tel : +6221 5299 8200Fax : +6221 521 1801

Korea

ACE American Insurance Company19th Floor, Seoul City Tower Building

581 Namdaemunro-5-ka, Chung-ku

Seoul, South Korea 100-741

Tel : +822 2127 2301

Fax : +822 2127 2303

Malaysia

ACE Synergy Insurance Berhad

Level 26 Menara WeldNo. 76 Jalan Raja Chulan

50200 Kuala Lumpur, Malaysia

Tel : +603 2058 3000

Fax : +603 2058 3333