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Speaker Firms and Organization:
Shulman Hodges & Bastian LLP James C. Bastian, Jr.
Partner
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Presented By:
October 29, 2014
1
Partner Firms:
Miller & Martin PLLC John David Spiller, Jr.
Partner
Miles & Stockbridge P.C.Robert M. Cattaneo
Principal, Manufacturing & Distribution Team
October 29, 2014
2
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Partner Firms:
October 29, 2014
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Miles & Stockbridge is a leading law firm with more than 225 lawyers and offices across Maryland and in Washington, D.C. and Northern Virginia. The firm represents businesses of various sizes, from national and global Fortune 500 companies to local and emerging businesses. The firm’s comprehensive experience covers 120 practice areas and 16 industry groups, including manufacturing & distribution, real estate and finance & capital markets. Mergers and acquisitions is one of the firm’s largest and most sophisticated practices and its mergers and acquisitions group routinely handles complex domestic and multinational mergers, acquisitions, and divestitures and related financing, corporate structuring and tax planning.
Since 1867, Miller & Martin PLLC has helped businesses and individuals achieve their goals practically and efficiently. Today, we are a leading Southeastern law firm with attorneys in three offices that practice in more than 35 areas of law. Our clients range from individuals to multi-national corporations. To meet the needs of this diverse client base, our attorneys dedicate themselves to understanding the unique issues facing each client. As a full-service firm with multiple practice groups, we can address virtually any legal challenge.
Miller & Martin has grown as its clients have prospered. Many early clients, such as the original bottler of Coca-Cola, have evolved from local concerns into global enterprises. We understand that the experience we have gained in serving our clients is our greatest resource. Our attorneys draw on that experience to serve clients locally, nationally and globally.
Partner Firm:
October 29, 2014
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Shulman Hodges & Bastian LLP is a California-based business law firm where full service is not just a slogan, it is a comprehensive approach to law that has yielded results for numerous businesses and individuals. Our attorneys are prepared to handle the full range of legal problems you may face, from routine transactions to urgent legal crises.You should not have to search for the right law firm every time a legal problem arises. The right law firm is equipped to address all of your legal needs. For businesses and individuals throughout California and the United States, we are that law firm.We take a direct and personal interest in our clients' cases, working with them personally to chart a course to a successful outcome. As our client, you will never have to wonder who is working on your case and how to get in touch with your attorney. Personal, attentive service is a hallmark of our practice.
Brief Speaker Bios:
Robert M. Cattaneo
Robert M. Cattaneo represents businesses in corporate matters, including mergers and acquisitions, financings, corporate governance and securities compliance. Bob has extensive experience in domestic and multinational merger and acquisition transactions in a variety of industries. He represents strategic clients in the acquisition and divestiture of business units and in the acquisition of publicly held and privately owned companies. He also represents privately held businesses in their sale to strategic and financial acquirers. Bob is a co-chairman of the firm’s Securities and Mergers and Acquisitions practice area team and a former co-chairman of its Business Department. He also serves as the North American co-chairman of the Mergers and Acquisitions Practice Group of TerraLex, a network of 155 law firms located in over 100 countries. Bob received his B.A from the University of Pennsylvania and his J.D. from the University of Pittsburgh.
October 29, 2014
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James C. Bastian, Jr.
James C. Bastian, Jr. is a partner with the Irvine based law firm, Shulman Hodges & Bastian LLP. Mr. Bastian heads the Firm’s Bankruptcy and Reorganization practice area. He is Peer Review rated AV Preeminent by Martindale-Hubbell.
Mr. Bastian joined the Firm in 1995 after serving as a judicial law clerk for one year to the Honorable Kathleen T. Lax, United States Bankruptcy Judge for the Central District of California. Mr. Bastian received a B.A. in Political Science from UCLA in 1991 and his J.D. from Southwestern University School of Law in 1994.
► For more information about the speakers, you can visit: http://theknowledgegroup.org/event_name/buying-or-selling-a-small-to-medium-sized-business-how-to-get-the-best-deal-for-your-client-live-webcast/
John David Spiller, Jr.
David Spiller works with buyers and sellers in business mergers and acquisitions; companies and investors in capitalizations and financings, including venture capital financings; and businesses in the licensing and distribution of products, including intellectual properties. In addition, he advises public companies on periodic securities filings and other securities laws issues. His clients span many industries, and their transactions range widely in size and often involve national and multi-national operations. He joined Miller & Martin after practicing in Austin, Texas with the Supreme Court of Texas and with the firm Graves, Dougherty, Hearon & Moody.
There are a myriad of business, financial, legal, and other important aspects of selling and buying a business, from valuation techniques, to financing methods, to tax complications and beyond. Transactions involving small- and medium-sized businesses can present unique challenges in “getting closed”, as compared to larger deals, in part and often due to the circumstances and expectations of the players and the condition of the target business.
In this webinar, our panel of skilled leaders in their fields will guide listeners through the process and unique challenges of buying or selling a small- to medium-sized business. They will help ensure that legal and financial complications are avoided by identifying the most critical aspects for Purchasers and Sellers in this context. Our panel of speakers includes nationally-known mergers and acquisitions attorneys who will discuss:
• The Purchase Agreement, stripped to its essentials• Signing and closing mechanics• The “Rule 10b-5 Rep”
• Bridging the gap on valuation and risk expectations:• Earnouts• Seller Notes/Holdbacks• Setoff Rights• R&W Insurance Policies
• Earnouts - What they are, their Rationale, Measurement Criteria and Frequency of Use• Seller's Need to Protect the Earnout from Post-Sale Actions of the Buyer• Operational Covenants and Examples• Contractual Adjustments to Financial Metrics• Acceleration Events
• Distress Deals - Sales of Assets of Insolvent or Financially-Troubled Companies• Bankruptcy Code Section 363 Sales• Assignments for Benefit of Creditors• Bulk Sales• UCC-1 Sales by a Secured Lender
October 29, 2014
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Featured Speakers:
October 29, 2014
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SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
Introduction
David Spiller works with buyers and sellers in business mergers and acquisitions; companies and investors in
capitalizations and financings, including venture capital financings; and businesses in the licensing and distribution of
products, including intellectual properties. In addition, he advises public companies on periodic securities filings and other
securities laws issues. His clients span many industries, and their transactions range widely in size and often involve
national and multi-national operations. He joined Miller & Martin after practicing in Austin, Texas with the Supreme Court of
Texas and with the firm Graves, Dougherty, Hearon & Moody.
David’s mergers and acquisitions practice has largely focused on lower middle-market transactions less than $50,000,000
in consideration value. He has very broad experience working with private equity funds and fundless sponsors in lower
middle-market platform acquisitions and roll-ups, as well as full exits and partial divestitures. Additionally, he has
represented a variety of small, often family-held businesses in change of control events, as well as publicly-held and other
large companies in strategic acquisitions, joint ventures and other business combinations.
October 29, 2014
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SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
I. Introduction/Key Terms
A. Deal size up to HSR threshold ($75.9M).
B. Referred to as “Lower Middle Market.”
C. All the typical issues are presented:
1. Tax structure of the deal.
2. Whether to purchase assets or stock, or use merger mechanism.
3. Treatment of key executives.
4. Disclosures of material adverse items.
5. Indemnification framework, etc.
October 29, 2014
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SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
I. Introduction/Key Terms (cont.)
D. “Blood Money” perspective of Seller can create lots of deal risk, as can the financial and business condition of the target.
1. A “fundless sponsor” buyer can also create its own deal risk with respect to equity and debt financing.
October 29, 2014
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SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
II. Stripping down the Purchase Agreement
A. A method to bring a “shocked” Seller on board with the legal process.
B. Requires seasoned attorney who has authority, within his or her organization, to move off the standard form.
C. 80 pages down to 10-20.
October 29, 2014
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SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
III. Sign/Close, or Sign-then-Close?
A. In small/medium sized deals, there is often little reason to sign-then-close, other than perceived pressures to close created by an earlier signing.
B. Diligence-out, financing-out.
C. Even if complex sign-then-close mechanics are left in the purchase agreement, the parties often end up signing and closing simultaneously.
October 29, 2014
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SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
III. Sign/Close, or Sign-then-Close? (cont’d.)
D. Removing sign-then-close mechanics can eliminate parties from miring down in difficult issues.• Avoid interim business conduct provisions.• Otherwise, Seller internal procedures may have to be altered.• Exclusivity and remedies for breach can be handled in an LOI.• What is the effect of disclosure supplements?• Possibility of close then sue if there is a “bring-down.”
October 29, 2014
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SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
III. Sign/Close, or Sign-then-Close? (cont’d.)
E. Removal can also cut down on length by 25%.• Eliminate interim covenants.• Eliminate bring-down certificates and closing conditions (resulting in simple closing
deliverables list).• Eliminate termination and remedies provisions.
October 29, 2014
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SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
IV. Duplicative and/or Unnecessary Representations (examples)
A. Compliance with law, environmental and employment law compliance.
B. Owned real property – may not be relevant at all.
C. Contracts, leases, IP licenses - combine.
D. Suppliers and customers – hard to get seller to say anything meaningful.
October 29, 2014
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SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
V. Other Inefficiencies
A. Long definitions list instead of matrix.
B. Indemnification procedure – may not be necessary in small deals where buyer has a holdback or setoff.
C. “Non-Recourse” section to make clear individuals who are not parties are not responsible for contract except for fraud.
D. Long warranty waivers.
October 29, 2014
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SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
VI. The Rule 10b-5 Rep:
“No representation or warranty or other statement by Seller in this Agreement, in the schedules or otherwise in connection herewith contains any untrue statement of material fact or omits to state a material fact necessary to make the statements herein or therein, in light of the circumstances in which they were made, not misleading.”
Can make up for slim representations – e.g., if you merely get a rep that customer relationships are “good” and not a more detailed rep.
October 29, 2014
20
SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
VII. Bridging Gaps on Value and Risk Expectations
A. Earnouts.
B. Holdbacks to deal with questionable assets, e.g., obsolete or slow-moving inventory. Only looks at the salient issue and not at the entire company performance as in an earnout.
October 29, 2014
21
SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
VII. Bridging Gaps on Value and Risk Expectations (cont’d.)
C. Seller Notes.• Can eliminate the need for a third-party escrow if seller note is coupled with a set-off right.• Another backstop against slim representations.• Gives Seller interest earnings component.
October 29, 2014
22
SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
VII. Bridging Gaps on Value and Risk Expectations (cont’d.)
D. Rep and warranty insurance policies.• Used to make bids more attractive to Sellers.• Gets Sellers comfortable that indemnity exposure will track to known issues (which will be
carved out of policy).• However, may require higher and more formal level of diligence review than planned, for
underwriting purposes.
October 29, 2014
23
SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
Introduction
Robert M. Cattaneo represents businesses in corporate matters, including mergers and acquisitions, financings, corporate
governance and securities compliance. Bob has extensive experience in domestic and multinational merger and
acquisition transactions in a variety of industries. He represents strategic clients in the acquisition and divestiture of
business units and in the acquisition of publicly held and privately owned companies. He also represents privately held
businesses in their sale to strategic and financial acquirers. Bob is a co-chairman of the firm’s Securities and Mergers and
Acquisitions practice area team and a former co-chairman of its Business Department. He also serves as the North
American co-chairman of the Mergers and Acquisitions Practice Group of TerraLex, a network of 155 law firms located in
over 100 countries. Bob received his B.A from the University of Pennsylvania and his J.D. from the University of Pittsburgh.
October 29, 2014
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SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Earn-outs: What are they?
Contingent purchase price based on post-closing performance of Target
October 29, 2014
25
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Frequency
ABA Private Deal Points Study
October 29, 2014
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SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
% of Deals that include:
200619%
200829%
201038%
201225%
Measurement Criteria - Milestones
Retention of Customers
Bringing New Product to Market
Favorable Resolution of Litigation
October 29, 2014
27
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Financial Metrics
ABA Private Targets Deal Points Study
October 29, 2014
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SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Year
2010 2012
Revenues 37% 32%
Earnings/EBITDA 32% 30%
Combo 5% 3%
Other 26% 30%
Not Determinable 11% 5%
Advantages
Bridges valuation gap Allows Buyer with tight financing to “finance” more of the purchase price Where Seller stays on to manage the Target provides additional motivation Source of funding for Seller indemnification obligations
October 29, 2014
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SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Disadvantages
When Seller will operate Target Operations geared to making earn-out, not long-term performance
Lost motivation if earn-out unattainable
Gives away benefits of synergies
Constraints on Future Operations and Transactions
Risk of Contentious Disputes
October 29, 2014
30
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Protection of the Seller through Operational Covenants
ABA Private Targets Deal Points Study
October 29, 2014
31
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Year
2008 2010 2012
Run business consistent with past practice
29% 27% 18%
Run business to maximize earn-out
10% 8% 6%
Express disclaimer of fiduciary obligation
6% 3% 15%
None of the above 55% 62% 61%
Protection of the Seller through Operational Covenants (Continued)
October 29, 2014
32
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
PLC Survey
Express disclaimer of fiduciary obligation
8%
Not take measures whose sole purpose is to minimize EO
32%
Commercially reasonable efforts to maximize earn-out
18%
Run business consistent with past practice
12%
Silence 28%
Additional Operational Covenants
Maintain separate financial records/audit rights Maintain management team Financial commitments (e.g. capital investment, provision of working capital) Steps to realize synergies
October 29, 2014
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SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Why so many Earn-outs without Operational Covenants?
Difficult negotiations Issues hard to anticipate Requires a great deal of principal input Principals don’t like to imply bad faith concerns Distraction from purchase agreement
October 29, 2014
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SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Implied Covenants
Good Faith and Fair Dealing
Reasonable Efforts
October 29, 2014
35
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Courts are Split
No implied Duties American Capital Acquisition Partners v. LPL Holdings, 2014 WL 354496 (Del. Ch. February 3,
2014) Winshall v. Viacom International Inc., 76 A3d 808 (Del. 2013) Richmond v. Peters, 166 F. 3d 1215 (6th Cir 1998))
Implied Duties Sonoran Scanners, Inc. v. PerkinElmer, Inc., 585 F. 3d 535 (1st Cir. 2009) Horizon Holdings, LLC v. Genmar Holdings, Inc. 387 F.3d 1188 (10th Cir. 2004))
October 29, 2014
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SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Alternatives to Operational Covenants
Financial Statement Adjustments
Acceleration Events
October 29, 2014
37
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Financial Statement Adjustments
Exclusion of acquisition related costs, including earn-out payments Exclusion of indirect costs, including management fees Allocation methodologies for shared costs Adjustments to intercompany pricing
October 29, 2014
38
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Acceleration of Earn-outs
Termination of Seller management team Without Cause or for Good Reason
Sale of Target Change in control of Buyer
October 29, 2014
39
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
Introduction
James C. Bastian, Jr. is a partner with the Irvine based law firm, Shulman Hodges & Bastian LLP. Mr. Bastian heads the Firm’s
Bankruptcy and Reorganization practice area. He is Peer Review rated AV Preeminent by Martindale-Hubbell.
Mr. Bastian joined the Firm in 1995 after serving as a judicial law clerk for one year to the Honorable Kathleen T. Lax, United
States Bankruptcy Judge for the Central District of California. Mr. Bastian received a B.A. in Political Science from UCLA in 1991
and his J.D. from Southwestern University School of Law in 1994.
Mr. Bastian has represented buyers and sellers in dozens of purchase and sale transactions primarily involving businesses that
are in financial distress through bankruptcy proceedings, out of court workouts, assignments for the benefit of creditors and UCC
foreclosure sales. The businesses at the center of these transactions have come from a variety of industries including
manufacturing, retail, telecommunications, internet service providers, energy, construction, transportation, automotive and high
tech, among others. Last year, Mr. Bastian represented a large Chinese manufacturer as the purchaser of substantially all the
assets of Satcon Technology, a large solar inverter distributor, through a bankruptcy proceeding in Delaware. While based
primarily in Southern California, Mr. Bastian has represented parties in every district in the State of California and has been
specially admitted to represent parties in over ten additional jurisdictions nationwide.
October 29, 2014
40
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
October 29, 2014
41
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
Don’t be afraid to do a deal just because there is
hair on it!
Primary vehicles to consummate sales of assets of Insolvent or financially troubled company
▫ Bankruptcy Code Section 363 Sale
▫ Assignment for Benefit of Creditors
▫ Bulk Sale
▫ UCC Sale by Secured Lender
October 29, 2014
42
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
Bankruptcy Code Section 363 Sale
▫ Free and clear of liens and claims (free of liens if lien paid, consent of lender or lien subject to bona fide dispute)
▫ Likely subject to overbid
▫ Break-up fee protection
▫ Adequacy of notice
▫ As is/where is/with all faults
October 29, 2014
43
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
Bankruptcy Code Section 363(f) allows for the sale of assets free and clear of liens, claims and interests
11 U.S. Code § 363(f)
The trustee may sell property under subsection (b) or (c) of this section free and clear of any interest in such property of an entity other than the estate, only if—
(1) applicable nonbankruptcy law permits sale of such property free and clear of such interest;
(2) such entity consents;
(3) such interest is a lien and the price at which such property is to be sold is greater than the aggregate value of all liens on such property;
(4) such interest is in bona fide dispute; or
(5) such entity could be compelled, in a legal or equitable proceeding, to accept a money satisfaction of such interest
October 29, 2014
44
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
Overbidding and break-up fees
▫ Court and creditors are looking to get the highest price but stalking horse bidder is looking to lock up the deal and get the lowest price
▫ Break-up or topping fees allowed but must be commensurate with reasonable out of pocket costs incurred by the stalking horse
▫ Concerns re bid collusion
October 29, 2014
45
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
Sales through an Assignment for Benefit of Creditors
▫ Creature of state law
▫ No court proceeding = no court order
▫ Consent of lien holders required or payment in full
▫ Other aspects similar to 363 sale
▫ Possible exposure to fraudulent transfer or successor liability claims
October 29, 2014
46
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
Bulk Sale
▫ Not as common today as 10-15 years ago
▫ Notice required
▫ Only applicable to certain types of sales
▫ Protection from claims of unsecured creditors
▫ Secured creditor consent or payment in full required
October 29, 2014
47
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
UCC foreclosure sale
▫ Secured creditor remedy -commercially reasonable standard more lax than required under other vehicles
▫ Free and clear of junior liens and unsecured claims
▫ Auction not required
▫ Concerns re "Friendly Foreclosure"
October 29, 2014
48
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
What if seller ends up in bankruptcy post-closing?
▫ Challenges to Sale by Trustee
• Fraudulent Transfer
• Preferential Transfer
• Lender Liability Claims
October 29, 2014
49
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
Examination of earn-out provisions in bankruptcy
▫ Consideration for earn out
▫ Personal services, non-compete and/or payment for equity interest
October 29, 2014
50
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
► You may ask a question at anytime throughout the presentation today. Simply click on the question mark icon located on the floating tool bar on the bottom right side of your screen. Type your
question in the box that appears and click send.
► Questions will be answered in the order they are received.
Q&A:
October 29, 2014
51
SEGMENT 2:
Robert M. CattaneoPrincipal, Manufacturing & Distribution TeamMiles & Stockbridge P.C.
SEGMENT 3:
James C. Bastian, Jr.PartnerShulman Hodges & Bastian LLP
SEGMENT 1:
John David Spiller, Jr.PartnerMiller & Martin PLLC
October 29, 2014
52
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PRIVATE LABEL PROGRAM & INTERNAL TRAINING The Knowledge Group provides complete private label webcasts and in-house training solutions. Developing and executing webcasts can be a huge logistical nightmare. There are a lot of moving parts and devolving a program that is executed smoothly and cost effectively can prove to be a significant challenge for companies who do not produce events on a regular basis. Live events require a high level of proficiency in order to execute proficiently. Our producers will plan and develop your webcast for you and our webcast technicians will execute your live event with expert precision. We have produced over 1000 live webcasts. Put our vast expertise to work for you. Let us develop a professional webcast for your firm that will impress all your clients and internal stakeholders. Private Label Programs Include: Complete Project Management Topic Development Recruitment of Speakers (Or you can use your own) Marketing Material Design PR Campaign Marketing Campaign Event Webpage Design Slides: Design and Content Development Speaker coordination: Arranging & Executing Calls, Coordinating Slides & Content Attendee Registration Complete LIVE Event Management for Speaker and Attendees including:
o Technical Supporto Event Moderatoro Running the Live event (All Aspects)o Multiple Technical Back-ups & Redundancies to Ensure a Perfect Live Evento Webcast Recording (MP3 Audio & MP4 Video)o Post Webcast Performance Survey
CLE and CPE Processing Private Label Programs Start at just $999
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RESEARCH & BUSINESS PROCESS OUTSOURCING The Knowledge Group specializes in highly focused and intelligent market and topic research. Outsource your research projects and business processes to our team of experts. Normally we can run programs for less than 50% of what it would cost you to do it in-house. Here are some ideal uses for our services: Market Research and Production
o List Research (Prospects, Clients, Market Evaluation, Sales Lists, Surveys)o Design of Electronic Marketing Collateralo Executing Online Marketing Campaigns (Direct Email, PR Campaigns)o Website Designo Social Media
Analysis & Research
o Research Companies & Produce Reportso Research for Cases o Specialized Research Projects
eSales (Electronic Inside Sales – Email and Online)
o Sales Leads Developmento eSales Campaigns
Inside Sales people will prospect for leased, contact them and coordinate with your sales team to follow up. Our Inside eSales reps specialize in developing leads for big-ticket enterprise level products and services.
o Electronic Database Building – Comprehensive service which includes development of sales leads, contacting clients, scoring leads, adding notes and transferring the entire data set to you for your internal sales reps.
eCustomer Service (Electronic Inside Sales – Email and Online)
o Real-Time Customer Service for Your clients Online Chat Email
o Follow-Up Customer Service Responds to emails Conducts Research Replies Back to Your Customer
Please note these are just a few ways our experts can help with your Business Process Outsourcing needs. If you have a project not specifically listed above please contact us to see if we can help.
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Welcome to the Knowledge Group Unlimited Subscription Programs. We have Two Options Available for You: FREE UNLIMITED: This program is free of charge with no further costs or obligations. It includes:
Unlimited access to over 15,000 pages of course material from all Knowledge Group Webcasts. Subscribers to this program can download any slides, white papers, or supplemental material covered during all live webcasts.
50% discount for purchase of all Live webcasts and downloaded recordings.
PAID UNLIMITED: Our most comprehensive and cost-effective plan, for a one-time fee: Access to all LIVE Webcasts (Normally $199 to $349 for each event without a subscription). Including: Bring-a-Friend – Invite a
client or associate outside your firm to attend for FREE. Sign up for as many webcasts as you wish. Access to all of Recorded/Archived Events & Course Material includes 1,500+ hours of audio material (Normally $299 for each
event without a subscription). Free CLE/CPE/CE Processing3 (Normally $49 Per Course without a subscription). Access to over 15,000 pages of course material from Knowledge Group Webcasts. Ability to invite a guest of your choice to attend any live webcast Free of charge. (Exclusive benefit only available for PAID
UNLIMITED subscribers.) 6 Month Subscription is $299 with No Additional Fees. Other options are available. Special Offer: Sign up today and add 2 of your colleagues to your plan for free. Check the “Triple Play” box on the sign-up
sheet contained in the link below.
https://gkc.memberclicks.net/index.php?option=com_mc&view=mc&mcid=form_157964
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Knowledge Group UNLIMITED PAID Subscription Programs Pricing: Individual Subscription Fees: (2 Options)Semi-Annual: $299 one-time fee for a 6 month subscription with unlimited access to all webcasts, recordings, and materials. Annual: $499 one-time fee for a 12 month unlimited subscription with unlimited access to all webcasts, recordings, and materials.
Group plans are available. See the registration form for details.
Best ways to sign up:1. Fill out the sign up form attached to the post conference survey email.2. Sign up online by clicking the link contained in the post conference survey email. 3. Click the link below or the one we just posted in the chat window to the right. https://gkc.memberclicks.net/index.php?option=com_mc&view=mc&mcid=form_157964
Discounts: Enroll today and you will be eligible for the “Triple Play” program and 3% off if you pay by credit card. Also we will waive the $49 CLE/CPE processing fee for today’s conference. See the form attached to the post conference survey email for details.
Questions: Send an email to: [email protected] with “Unlimited” in the subject.
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ABOUT THE KNOWLEDGE GROUP, LLC.
The Knowledge Group, LLC is an organization that produces live webcasts which examine regulatory
changes and their impacts across a variety of industries. “We bring together the world's leading
authorities and industry participants through informative two-hour webcasts to study the impact of
changing regulations.”
If you would like to be informed of other upcoming events, please click here.
Disclaimer:
The Knowledge Group, LLC is producing this event for information purposes only. We do not intend to provide or offer business advice. The contents of this event are based upon the opinions of our speakers. The Knowledge Group does not warrant their accuracy and completeness. The statements made by them are based on their independent opinions and does not necessarily reflect that of The Knowledge Group‘s views. In no event shall The Knowledge Group be liable to any person or business entity for any special, direct, indirect, punitive, incidental or consequential damages as a result of any information gathered from this webcast.
Certain images and/or photos on this page are the copyrighted property of 123RF Limited, their Contributors or Licensed Partners and are being used with permission under license. These images and/or photos may not be copied or downloaded without permission from 123RF Limited