Date post: | 13-Jan-2017 |
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Orchestrating the world’s work
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Buying RPA – From Hype to RealityMarket Survey
Orchestrating the world’s work
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Who is Symphony?
Pioneers in Automation and Inspired Thought Leaders
A team with a BPO / Consulting Legacy
45+ Professionals – all delivery staff trained in multiple RPA tools
‘Cool Vendor’ in the Business Process Services category
Recognition
‘Leading Service Delivery Automation (SDA) Providers
#2 Leading Robotic Process Automation (RPA) Service Provider
Experienced Service Delivery Practitioners
Symphony is the recognized leader in RPA-specific services. We are independent, and focused on enterprise transformation via modern tools & techniques.
Global Team (US, UK, PL)
Positions & PublicationsNational Outsourcing Association RPA Board Member
Published in Professional Outsourcing Magazine
Co-author of ‘The Rise of Legal Services Outsourcing’
© 2015 Symphony Ventures – Confidential & Proprietary
Innovation Lab and Key Vendor Partnerships
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Automation Spectrum
AIUnassistedAssistedManualJudgment based
Customer focusedProblem solving
UnstructuredValue adding
RepetitiveSemi structuredCustomer facing
Manually triggered
RepetitiveRules drivenStructured
Schedule/event driven
Pattern matchingUnstructured
Repetitive
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Symphony Ventures are practitioners in Robotic Process Automation. It is in our interest
that information about RPA is presented in a clear and informative manner.
Partly due to the sector’s newness, but also due to the excesses of marketing hyperbole combined with a smattering of ignorance, much of what is written and published
on RPA only serves to confuse and complicate matters.
We firmly believe, if this technology is going to realize its full potential, it must be presented to
everyone clearly and pragmatically.
We wanted to find out if you agreed with us…
Our Motivation
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The Respondents
100%of responses
17 disciplines
6industry sectors
18countries
Our respondents were a diverse group, from many
different disciplines across the globe. Most had a pretty good idea what RPA is, and others
had some decent experience to base their
opinions on.
We have not explored or implemented RPA
We have started exploring RPA but not implemented
anything yet
We have implemented RPA in a number of areas
already
We have im -plemented RPA in a number of
areas already
I've never come across RPA before
I have read or heard some stuff
about RPA
I am / have be en involved in an RPA project
I am / have led an RPA project
Superficial: I have read quite a bit
about RPA
Reasonable: I have a good idea about RPA,
gleaned from some direct experience
Full: I would consider myself
very well in-formed about
RPA
Which of these best describes your
company's experience of RPA?
Which of these statements best
describes how well you understand RPA?
Which of these best describes your
own experience of RPA?
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Firstly, we looked at why people are interested in, or are implementing, RPA…
Cost Savings
Compliance
Error Reduction
Customer Service Improvement
Ability to Scale
Reduce Dependency on BPO
Ability to Focus on Core Business
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%
Percentage of respondents answering ‘Extremely Important’ or ‘Very Important’
Alternative to BPO
Enhancement to BPO
Nothing to do with BPO
0% 20% 40% 60% 80% 100%
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Very immature: it's very early days with no credible vendors
Immature: it's early days but there are a few credible vendors
Arrived: the technology and services are available, if you know where to look
Mature: the technology and services are readily available, with plenty of competition
0% 20% 40% 60% 80% 100%
Next we wanted to know people’s views on RPA’s place in business…
This year
Next Year
Within 5 Years
Way Off in the Future
0% 20% 40% 60% 80% 100%
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We then wanted to understand how RPA was being marketed right now and through this year…
It's all hype
Lot's of hype, but some exceptions
Pretty reliable, but some hype
Reliable and trustworthy
Not seen much at all
0% 20% 40% 60% 80% 100%
Even more hype
Same, mainly just hype
More credible, good case studies
Much more credible, dependable advice
0%10%
20%30%
40%50%
60%70%
80%90%
100%
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Finally, we wanted to get people’s views on what they saw as important for RPA in 2016…
Much less hype
Advice on how to assess RPA
Advice on how to select RPA
Advice on how to contract for RPA
Advice on how to Implement RPA
Advice on how to integrate RPA
Advice on how to manage RPA
0% 20% 40% 60% 80% 100%
Enterpise-level security
AI capability
Automation standards
More RPA software vendors
Established vendors moving into RPA
Credible service providers to implement RPA
Outsouricng providers supporting RPA
0%20%
40%60%
80%100%
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What that all means…
• RPA is understood by most people to provide a wide range of important benefits to businesses
• This is despite the excessive hype that has dominated the market over the last few years
• This year, and the next, will be the time at which RPA matures to become ‘business as usual’ for many leading organisations
• The timing of this will depend on how pragmatic and independent the messaging and advice is from the RPA (and Cognitive) vendors and service providers
• The demand is there from users, it is up to the RPA (and Cognitive) providers to meet the challenge
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How we are meeting the challenge…
• We believe the only way for RPA to prove its worth and provide the benefits that it is so capable of delivering is for providers to move from focusing on hype to focusing on reality
• We will only ever provide uncomplicated and informative advice and tools to our clients and the market, based on our deep experience of implementing RPA in large organisations around the world
• We will continue to remain independent of all software vendors so that we can provide the appropriate and valuable advice and solutions to our clients
• We will continue to explore new technologies and services that represent the future of work, but only where they will be able to deliver tangible and meaningful benefits to our clients
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Ian [email protected]@ibarkin
@SymphonyVenture
18 King William StLondonEC4N 7BPUK
100 Pine StreetSan Francisco CA94111USA
Rynek Główny631-042KrakówPoland
745 Atlantic AveBoston MA02111USA